INVESTOR PRESENTATION Third Quarter 2020 SAFE HARBOR & - - PowerPoint PPT Presentation

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INVESTOR PRESENTATION Third Quarter 2020 SAFE HARBOR & - - PowerPoint PPT Presentation

INVESTOR PRESENTATION Third Quarter 2020 SAFE HARBOR & NON-GAAP USE OF FORWARD LOOKING STATEMENTS NON-GAAP FINANCIAL INFORMATION This presentation contains forward - looking statements within the meaning of, and subject to the safe


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INVESTOR PRESENTATION

Third Quarter 2020

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2 USE OF FORWARD LOOKING STATEMENTS NON-GAAP FINANCIAL INFORMATION

This presentation contains “forward-looking statements” within the meaning of, and subject to the safe harbor created by, Section 21E of the Securities Exchange Act of 1934, as amended, with respect to the business, strategy and plans

  • f the Company and its expectations relating to future financial condition and performance. Readers are cautioned not

to place undue reliance on these forward-looking statements and any such forward-looking statements are qualified in their entirety by reference to the following cautionary statements. All forward-looking statements speak only as of the date of this presentation and are based on current expectations and involve a number of assumptions, risks and uncertainties that could cause the actual results to differ materially from such forward-looking statements. Words such as “believes”, “anticipates”, ”estimates”, “expects”, “intends”, “aims”, “potential”, “will”, “would”, “could”, “may”, “considered”, “likely”, and variations of these words and similar future or conditional expressions are intended to identify forward-looking statements but are not the exclusive means of identifying such statements. Such forward- looking statements are only predictions and involve known and unknown risks and uncertainties. The Company does not undertake to and specifically disclaims any obligation to publicly release the results of any revisions to these forward-looking statements that may be made to reflect future events or circumstances after the date of such statement or to reflect the occurrence of anticipated or unanticipated events. These factors include such risks and uncertainties detailed in the Company’s periodic public filings with the SEC, including but not limited to, those discussed under the “Risk Factors” section in the Company’s Form 10-K for the fiscal year ended December 31, 2019 and Form 10-Q for the quarter ended June 30, 2020, and other filings with the SEC and in other investor communications from the Company from time to time. This document contains non-GAAP financial measures, including non- GAAP adjusted income from operations, non-GAAP adjusted operating margin, non-GAAP effective tax rate, non-GAAP adjusted diluted EPS and net organic sales growth rate. The Company believes that these non-GAAP measures, when presented in conjunction with comparable GAAP measures, provide useful information about its operating results and enhance the overall ability to assess the Company’s financial

  • performance. Internally, the company uses this non-GAAP information

as an indicator of business performance, and evaluates management’s effectiveness with specific reference to these indicators. These measures should be considered in addition to, not a substitute for, or superior to, measures of financial performance prepared in accordance with GAAP. A reconciliation of GAAP to non-GAAP financial measures can be found in our periodic filings with the Securities and Exchange Commission and in the investors section of our website, www.rrd.com.

SAFE HARBOR & NON-GAAP

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COMPANY REPRESENTATIVES

Dan Knotts

President & CEO RRD

Terry Peterson

EVP, CFO RRD

Johan Nystedt

SVP, Finance RRD

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LEADING PROVIDER OF MARKETING & BUSINESS COMMUNICATIONS

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RRD AT A GLANCE

Business Services 80% Marketing Solutions 20%

$6.3 billion

2019 Net Sales

50,000+ Clients across virtually all market segments

As of December 31, 2019

36,400 Employees worldwide

261 Locations

29 Countries

Providing integrated end-to-end customer communications services

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RRD – A MARKETING AND BUSINESS COMMUNICATIONS COMPANY

RRD MARKETING SOLUTIONS

Empowering brands to optimize customer engagement with maximum return Insight Interaction Inspiration Business connections Product connections Business processes CLIENT COMPANY CLIENT CUSTOMERS

RRD BUSINESS SERVICES

Enabling companies to service and strengthen customer relationships with maximum efficiency

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RRD MARKETING SOLUTIONS

Data Science Advanced Analytics Direct Marketing Creative Services Content Management In-Store Marketing Digital Print and Fulfillment Insight Inspiration Interaction Empowering brands to optimize customer engagement with maximum return Audience Modeling Loyalty Programs

Innovative offerings to help our clients optimize engagement with their customers

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RRD BUSINESS SERVICES

Commercial Print Business Forms Packaging Labels Supply Chain Management Logistics Customer Communications Business Process Outsourcing Business Processes Business Connections Product Connections Enabling companies to service customers and strengthen relationships with maximum efficiency

Comprehensive capabilities to help our clients service, inform and transact with their customers

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EXTENSIVE AND DIVERSE CLIENT BASE

“Our thanks to RRD for not

  • nly making the programs

run as intended, but for helping {us} come up with solutions to potential production challenges based on our unique requirements.”

  • Top Ten Banking Institution

“Our communications are the confirmation of our promises to our customers and we have to get them

  • right. We have been very

good at managing our communications with our customers, but we are expanding our partnership with RR Donnelley to make us even better.”

  • Top Financial ServicesFirm

“We want to work with the leader in the industry to stay on the forefront of this rapidly changing and complex environment. Communications are critical to our success and RRD can help us with a more holistic approach to how we manage the full spectrum of our communications efforts.”

  • Top Healthcare Firm

“I have been in the Contract Management/Strategic Sourcing arena for many

  • years. You are definitely in

the top 1% of vendors with whom I’ve engaged. You are responsive, professional, thorough, and a delight to work with.”

  • Top Retail Firm

50,000+

Global Clients

94% Fortune 100 86% Fortune 500 74% Fortune 1000

With our differentiated multichannel offerings and comprehensive portfolio of capabilities, RRD serves clients from Main Street to the Fortune100

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15% 85%

LIMITED CLIENT CONCENTRATION ACROSS BROAD RANGE OF INDUSTRIES

Estimated Revenue by Industry (2019)

Revenue Concentration – Top 10 Clients (2019)

Financial Retail Services Manufacturing – Consumer Goods Healthcare Manufacturing – Other Publishing Other Top 10 Other

Note: Based on data covering $5.7bn out of $6.3bn in total 2019 sales.

Consu sumer Technology Comp mpany

15% 14% 13% 11% 11% 8% 4% 24%

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RRD STRATEGIC PRIORITIES REMAIN THE SAME

Drive Revenue Strengthen Core Improve Financial Flexibility

  • Realigned capacity to reflect changes in client volumes
  • Executed aggressive actions to reduce cost structure, including $47.7

million reduction in adjusted SG&A expense in the quarter

  • Captured new sales opportunities as a result of the pandemic
  • Introduced new products and services to meet the evolving needs of clients
  • Completed three debt exchanges, repaid the 2020 Senior Notes and

repurchased additional debt due in 2021 during the quarter

  • Aggregated maturities for Senior Notes and Debentures due in 2020 to 2024

now total $394 million, down $628 million from the beginning of the year

  • Sold Logistics Courier business and three U.S. facilities year to date

Strengthen Core

  • Realigned capacity to reflect changes in client volumes
  • Executed aggressive actions to reduce cost structure, including $47.7

million reduction in adjusted SG&A expense in the quarter

Drive Revenue

  • Captured new sales opportunities as a result of the pandemic
  • Introduced new products and services to meet the evolving needs of clients

Firmly on our strategic path to advance RRD as a leading provider of marketing and business communications

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WINNING THROUGH INTEGRATED SOLUTIONS

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BUILDING FOR THE FUTURE BY INTEGRATING PRINT AND DIGITAL

 Comprehensive portfolio of print and marketing products and services  Leading provider of integrated solutions to broad and diverse set of clients  Potential to further drive client spend across entire RRD portfolio by enhancing digital and data capabilities  Opportunities to extend scale in existing capabilities and “in source” additional work OBSERVATIONS

RRD

ADDRESSABLE PRINT MARKET

$112B(1)

DIGITAL EXECUTION DATA ANALYTICS

Integrated print & digital solutions

(1) Per 2017 Bain analysis.

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RRD VALUE PROPOSITION

Data Analytics Postage & Mailing Logistics/ Freight Warehousing & Fulfillment Campaign Management Multichannel Output Design Consultation Print Production Specification Management Vendor Management Premedia Services Translation Creative Design Photography List Management Brand Management

Sales Ops Stores HR Mktg

Data Analytics Postage & Mailing Logistics/ Freight Warehousing & Fulfillment Campaign Management Multichannel Output Design Consultation Print Production Specification Management Vendor Management Premedia Services Translation Creative Design Photography List Management Brand Management

Comprehensive solutions to reduce complexity, drive efficiency, and enhance effectiveness

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EXPANDING SCOPE OF CLIENT ENGAGEMENTS

Value to clients Number of providers

Few Many Low High

  • Fragmented print procurement
  • Focus on print costs
  • In-house print/document management
  • Simple transactional relationships

Bid & buy processes Total cost of ownership focus

  • Integrated communications offering with workflow

tools and content management capabilities

  • Desire to drive multichannel communications

effectiveness

  • Centrally managed, consolidated print procurement
  • Focus on document management costs, ROI-based decisions
  • Outsourcing non-core processes
  • Complex contractual relationships

Bundled offerings Desire for more integrated solutions

RRD has the differentiated ability to support the expanding needs of our clients

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$1,383 $1,572 $2,266 $4,919

1 Year 2 Years 3 Years 4+ Years

Average Revenue Per Clients ($ in Thousands) – Top 1,000 Clients, Ex. Logistics (2019)

2.31 5.08 Memo: Revenue- Weighted Avg. # of Products

LEVERAGING PORTFOLIO TO CAPTURE GREATER SHARE OF CLIENT SPEND

Client Tenure -Top 1,000 by 2019 Sales (ex. Logistics)

Memo: # of Clients 17 41 113 829

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$6 $28 $72 $194

1 Year 2 Years 3 Years 4+ Years

Average Revenue Per Clients ($ in Thousands) – All Clients, Ex. Logistics (2019)

1.42 4.83 Memo: Revenue- Weighted Avg. # of Products Opportunity to expand relationship with new clients (17,621 clients, or 44% of all clients (ex. logistics)

MEANINGFUL OPPORTUNITY TO FURTHER EXPAND CLIENT RELATIONSHIPS

Memo: # of Clients 9,252 3,616 4,753 22,566

Client Tenure - All (ex. Logistics)

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INDUSTRY DYNAMICS

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RRD COMPETITIVE LANDSCAPE

Products Marketing Solutions Business Services Services

Agencies Local Printers

Direct Marketing In-store Marketing & Displays Print Print Labels Forms Customer Statements Packaging

Local Printers Regional Dealers

Logistics Sourcing BPO Supply Chain

China ODM’s

Data Analytics and Insights Creative Services Content Management Email Services

Pierre Digital Marketing Agencies Internal Creative Groups Various Ad Agencies MYS

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COVID-19 UPDATE

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  • Protecting the health and safety of our employees, clients, partners and

suppliers

COVID-19 OPERATING PRIORITIES

RRD's COVID-19 Operating Plan | Key Focus Areas

Protecting the Health and Safety of Our Employees Maintaining Operational Continuity Managing Business Performance

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PROTECTING EMPLOYEE HEALTH AND SAFETY

Actions to Protect Employee Safety

Flexible Working Policies International and Domestic Travel Restrictions Physical Distancing Cross-Functional COVID-19 Task Force Personal Protective Equipment Hygiene Best Practices Case Management

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29

Countries

250+

Facilities

35,000+

Employees

50,000+

Clients

  • Realigning capacity and tightly

managing costs to reflect changes in client volumes

  • Leveraging extensive

capabilities to capture new client

  • pportunities in challenging

business environment

  • Aligning with supply chain

partners to prevent operational and delivery disruptions

MAINTAINING OPERATIONAL CONTINUITY

Leveraging our global footprint to honor our more than 150-year legacy of meeting client commitments

KEY AREAS OF FOCUS

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  • Taking proactive actions to maintain financial flexibility during uncertain times

MANAGING BUSINESS PERFORMANCE

Closing production facilities Shifting production among facilities to lower costs Suspending 2020 merit increases at all levels of Company Executing employee furlough program Delaying capital projects and reducing discretionary spend Increasing borrowings under credit facility Suspending quarterly dividend Accelerating cost reduction initiatives

Key Business Actions

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FINANCIAL OVERVIEW

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FINANCIAL TRENDS

Non-GAAP Adjusted EPS1

  • $0.06
  • $0.03

$0.31 $0.44 $0.33

  • $0.09

Q1 Q2 Q3 Q4 Q1 Q2 $36.4 $39.2 $77.0 $93.8 $55.1 $25.1 Q1 Q2 Q3 Q4 Q1 Q2

Non-GAAP Adjusted Income from Operations1 ($ In millions)

$267.7 $243.8 $246.4 2017 2018 2019 $1.20 $0.70 $0.66 2017 2018 2019

Annual Quarterly

(1) A reconciliation of GAAP to non-GAAP financial measures can be found in our periodic filings with the SEC and in the investors section of our website, www.rrd.com.

Organic Sales Growth Rates1

  • 1.3%

0.0% 1.1%

  • 2.3%

2016 2017 2018 2019 2019 2020 2019 2020

  • 3.3%
  • 2.5%
  • 0.4%
  • 3.0%
  • 1.3%
  • 17.1%

Q1 Q2 Q3 Q4 Q1 Q2 2019 2020

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YEAR TO DATE JUNE 2020 OPERATING PERFORMANCE

($ In millions) Q2 2020 YTD Q2 2019 YTD Better/(Worse) Organic Sales Change(1) $ % Net Sales $2,571.7 $3,030.6 ($458.9) (15.1%) (9.1%) Business Services $2,033.9 $2,467.5 ($433.6) (17.6%) (10.3%) Marketing Solutions $537.8 $563.1 ($25.3) (4.5%) (4.5%) Adjusted Income from Operations(1) $80.2 $75.6 $4.6 6.1% Business Services $77.0 $97.2 ($20.2) (20.8%) Marketing Solutions $25.8 $15.2 $10.6 69.7% Corporate ($22.6) ($36.8) $14.2 (38.6%) Adjusted Operating Margins(1) 3.1% 2.5% 60 bps Business Services 3.8% 3.9% (10 bps) Marketing Solutions 4.8% 2.7% 210 bps

(1) A reconciliation of GAAP to non-GAAP financial measures can be found in our periodic filings with the SEC and in the investors section of our website, www.rrd.com.

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YEAR TO DATE JUNE 2020 NET SALES PERFORMANCE (AS REPORTED)

($ In millions)

Marketing Solutions Business Services(1) Consolidated(1)

YTD 2020 YOY Change CommercialPrint

(2)

$638.9 (23.6%) Logistics

(2)

$350.4 (14.5%) Packaging $265.5 (12.1%) Labels

(2)

$235.3 (2.0%) Statements

(2)

$228.8 (19.2%) Supply Chain Management $134.6 (11.8%) Forms

(2)

$101.0 (16.9%) Business Process Outsourcing

(2)

$79.4 (35.1%) Total - Reported

(1)

$2,033.9 (17.6%) Total - Organic

(3)

(10.3%) YTD 2020 YOY Change Direct Marketing $290.8 1.9% Digital Print & Fulfillment $198.2 (11.8%) Digital & Creative Solutions $48.8 (7.8%) Total - Reported $537.8 (4.5%) Total - Organic

(3)

(4.5%) YTD 2020 YOY Change US

(2)

$1,989.5 (10.3%) Asia $352.6 (17.3%) Europe

(2)

$112.4 (53.3%) Other $117.2 (19.0%) Total - Reported

(1)

$2,571.7 (15.1%) Total - Organic

(3)

(9.1%)

By Products and Services By Products and Services By Geography

(1) Individual products, services and geographical categories YOY change are as reported and do not reflect the impact of business dispositions and FX. (2) Products and service categories negatively impacted for business dispositions and/or significant closures (Commercial Print, Logistics, Statements, Labels, Forms and BPO). (3) A reconciliation of GAAP to non-GAAP financial measures can be found in our periodic filings with the SEC and in the investors section of our website, www.rrd.com..

31% 17% 13% 12% 11% 7% 5% 4%

Commercial Print Logistics Packaging Labels Statements Supply Chain Mgmt Forms BPO

54% 37% 9%

Direct Marketing Digital Print & Fulfillment Digital & Creative

77% 14% 4% 5%

US Asia Europe Other

$2,033.9 $537.8 $2,571.7

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BALANCE SHEET AND CASH FLOW – DEBT PAYDOWN TOP PRIORITY

$274.3 $220.5 $144.7 $190.8 $450.7 $341.9 Q1 Q2 Q3 Q4 Q1 Q2

(1)

Cash & Cash Equivalents Total Debt

  • $130.0

$12.9 $29.3 $227.1

  • $79.6

$35.4 Q1 Q2 Q3 Q4 Q1 Q2

Operating Cash Flow Capital Expenditures

$37.4 $39.0 $31.0 $31.4 $17.7 $20.4 Q1 Q2 Q3 Q4 Q1 Q2

$2,171.8 $2,121.4 $2,029.1 $1,818.4 $2,168.4 $2,035.9

Q1 Q2 Q3 Q4 Q1 Q2

Total Debt

(1) During Q1 2020, RRD increased its cash balances and total debt through borrowings under the revolving credit facility as a proactive measure in response to COVID-19 to preserve financial flexibility

2019 2020 2019 2020 2019 2020 2019 2020

(1)

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CURRENT DEBT MATURITY PROFILE(1)

($ In millions)

Recent exchanges, repurchases and repayments have reduced 2020 to 2024 Senior Notes and Debenture balances by $628 million

(1) Reflects outstanding principal balance

$66 $167 $60 $140 $291 $298 $158 $69 $42 $758 $545 $0 $200 $400 $600 $800 $1,000 2020 2021 2022 2023 2024 2027 2029 2031

Debt Maturities - December 31, 2019

$94 $56 $108 $75 $62 $245 $104 $318 $54 $410 $390 $542 $0 $200 $400 $600 $800 $1,000 2020 2021 2022 2023 2024 2027 2029 2031

Debt Maturities - June 30, 2020

7.625% Notes due June 15, 2020 7.875% Notes due March 15, 2021 8.875% Debentures due April 15, 2021 7.000% Notes due February 15, 2022 6.500% Notes due November 15, 2023 6.000% Notes due April 1, 2024 8.250% Notes due July 1, 2027 6.625% Debentures due April 15, 2029 8.500% Notes due April 15, 2029 8.820% Debentures due April 15, 2031 ABL Revolving Credit Facility ($800 million) - Drawn ABL Revolving Credit Facility ($800 million) - Undrawn Term Loan B due January 15, 2024 (annual payments of $5.5 million)

~ ~ ~ ~ ~ ~

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CUMULATIVE EFFORTS TO IMPROVE BALANCE SHEET FLEXIBILITY

Total liquidity of $460 million as of June 30, 2020

  • Planned sale of Shenzhen, China

printing facility for approximately $250 million in 2022; $98.2 million in deposits collected through June 30, 2020

  • Since January 2017, sold ten facilities

totaling approximately $30 million, including three facilities sold in 2020 for $3.3 million

  • Sold investment in LSC in 2017 for

$121.4 million

  • Completed non-cash debt to equity

exchange of investment in DFS in 2017 for $111.6 million

  • Sold other investments in 2017 and

2018 for approximately $13 million Sale of Properties & Investments Business Dispositions

  • Sold Logistics Courier business in

March 2020 for $9.7 million

  • Exited Chile operations in February

2020

  • Sold GDS business in October 2019

for $53.7 million

  • Sold R&D business in May

2019 for $11.6 million

  • Sold Print Logistics business in July

2018 for $43.9 million

  • Operating cash flow improved $72.9

million from prior year for the six months ended June 30, 2020; capital expenditures decreased $38.3 million from prior year for the same period

  • Reduced annual interest expense $48.1

million from 2016 to 2019; further reductions expected in 2020; executed interest rate swaps to lock in favorable rates on term loan

  • Improved working capital
  • Expect to repatriate approximately $50

million of international cash in 2020

  • Total repatriation in 2019 was

$327 million Cash Flow

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APPENDIX

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FULL YEAR 2019 OPERATING PERFORMANCE

($ In millions) FY 2019 FY 2018 Better/(Worse) Organic Sales Change1 $ % Net Sales $6,276.2 $6,800.2 ($524.0) (7.7%) (2.3%) Business Services $4,995.7 $5,619.1 ($623.4) (11.1%) (4.6%) Marketing Solutions $1,280.5 $1,181.1 $99.4 8.4% 8.4% Adjusted Income from Operations1 $246.4 $243.8 $2.6 1.1% Business Services $254.0 $264.4 ($10.4) (3.9%) Marketing Solutions $68.6 $58.5 $10.1 17.3% Corporate ($76.2) ($79.1) $2.9 3.7% Adjusted Operating Margins1 3.9% 3.6% 34 bps Business Services 5.1% 4.7% 40 bps Marketing Solutions 5.4% 5.0% 40 bps Interest Expense $150.6 $168.3 $17.7 10.5% Adjusted earnings per share1 $0.66 $0.70 ($0.04) (5.7%)

(1) A reconciliation of GAAP to non-GAAP financial measures can be found in our periodic filings with the SEC and in the investors section of our website, www.rrd.com.

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FULL YEAR 2019 NET SALES PERFORMANCE (AS REPORTED)

($ In millions)

Marketing Solutions Business Services(1) Consolidated(1)

FY 2019 YOY Change CommercialPrint $1,694.5 (12.5%) Logistics $814.6 (26.6%) Packaging $668.5 (0.5%) Statements $545.4 (6.6%) Labels $497.4 3.3% Supply Chain Management $298.7 (6.9%) Forms $244.3 (8.7%) Business Process Outsourcing $232.3 (6.4%) Total - Reported

(1)

$4,995.7 (11.1%) Total - Organic

(2)

(4.6%) FY 2019 YOY Change Direct Marketing $676.7 16.4% Digital Print & Fulfillment $492.1 3.7% Digital & Creative Solutions $111.7 (10.7%) Total - Reported $1,280.5 8.4% Total - Organic

(2)

8.4% FY 2019 YOY Change US $4,654.9 (6.7%) Asia $907.8 (6.3%) Europe $435.2 (10.4%) Other $278.3 (21.7%) Total - Reported

(1)

$6,276.2 (7.7%) Total - Organic

(2)

(2.3%)

By Products and Services By Products and Services By Geography

(1) Individual products, services and geographical categories YOY change are as reported and do not reflect the impact of business dispositions and FX. (2) A reconciliation of GAAP to non-GAAP financial measures can be found in our periodic filings with the SEC and in the investors section of our website, www.rrd.com..

34% 16% 13% 11% 10% 6% 5% 5%

Commercial Print Logistics Packaging Statements Labels Supply Chain Mgmt Forms BPO

$4,995.7

53% 38% 9%

Direct Marketing Digital Print & Fulfillment Digital & Creative Solutions

$1,280.5

74% 15% 7% 4%

US Asia Europe Other

$6,276.2

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COMPREHENSIVE PORTFOLIO OF KEY PRODUCTS AND SERVICES

Comprehensive portfolio of capabilities utilized for multichannel solutions or single points of entry

Statements Commercial Print Forms Labels Packaging Digital Print & Fulfillment Direct Marketing Logistics Supply Chain Management Digital & Creative Solutions Business Process Outsourcing Marketing Solutions Business Services

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RRD MARKETING SOLUTIONS – DIRECT MARKETING CLIENT EXAMPLE

Footwear Co was looking

to transform its business and sought a partner that could provide expertise in targeted customer communication strategies

Footwear Co

Data analyzed to calculate customer’s lifetime value and identify cross-sell opportunities using market basket analysis Customer’s activities monitored and personalized “we miss you” email with special offer triggered if loyalty lapses Email and mailing address captured following purchase at retail store; direct mail triggered if emails go unopened High-value customers invited to exclusive Footwear Co event and encouraged to opt in to SMS and social media

  • Increased marketing ROI for Footwear Co
  • Dynamic customer profiles provide insight and strategic direction
  • Predictive model identifies likely customer purchases and optimizes mktg spend

Results

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RRD BUSINESS SERVICES – BUNDLED PACKAGING/LABELS/COMMERCIAL CLIENT EXAMPLE

Pharma Co is revolutionizing

its approach to supply chain management and sought a partner with expertise in the production of highly regulated packaging and labels

Pharmaceutical Co

RRD builds out a cGMP compliant network

  • f print facilities to provide just-in-time serialized

products to final assembly sites Client experiences improvements in

  • verall cost of managing supply chain

Annual use data for Packaging & Labels is captured by RRD RRD designs and manufactures a security label that minimizes the risk of counterfeit product and tampering

  • 100% up-time at Client Assembly Facilities
  • All products standardized and compliant with government standards
  • Counterfeit production reduced in the marketplace

Results

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EXPERIENCED AND DIVERSE MANAGEMENT TEAM

Proven team with deep expertise in executive leadership, global sales and operations, customer service and technology

Years with RRD Years Experience Past Experience Dan Knotts Chief Executive Officer 30+ 30+ Terry Peterson Chief Financial Officer 4 30+ Ken O'Brien Chief Information Officer 25 30+ John Pecaric President, Business Services 30+ 30+ Glynn Perry EVP, Domestic Operations and Chief Supply Chain Officer 30+ 30+ Doug Ryan President, Marketing Solutions 2 26 Elif Sagsen-Ercel EVP, Chief Strategy Officer 2 20 Deborah Steiner General Counsel 7 19