Introduction Dave Francis Integrated Services Director Optimising - - PowerPoint PPT Presentation

Office 365 Service Introduction

Dave Francis – Integrated Services Director

Optimising IT Operations for O365

Service Introduction

Service Design Package Document

Review current processes

Office 365 Service Structure

O365 Service Structure Blueprint

O365 Service Components

On-Premises Infrastructure Cloud

Service Catalogue Service Level Management Capacity Management Continuity & Availability Management Incident Management Problem Management Request Fulfilment Access Management Data Protection Network Management Service Reporting Service Health Monitoring Secure Knowledge Analytics O365 Road Map & Message Centre SCOM O365 Health Dashboard Microsoft APIs 3rd Party T

• ols

O365 Knowledge Management

Office 365 Roadmap Office 365 Message Centre Office 365 Service Health Dashboard Event Management O365 Activity Reports SharePoint – Site Usage, User Trend, File Interactions OneDrive – Usage, User Skype – Peer-to-peer, Conference organised/participant Email – Sending, Read, Receiving, Activity Trend Identify – Capture – Evaluate - Share Security and Compliance Sharing & Access Request Activities Auditing and Reporting O365 Audit Log

• Exchange Online – SharePoint Online – OneDrive – AAD

Exchange Audit Azure AD File & Folder Activities Site Admin Activities Security Policies Search & Investigations Manage Compliance Application Admin Activities

Off Offic ice e 36 365 5 Ro Roadma dmap

Office 365 Roadmap

Summary

• The Office 365 Roadmap lists updates that

are currently planned for applicable subscribers

• Updates are at various stages from being

in development to rolling-out to customers to being generally available for applicable customers world-wide

O365 Road Map

Office Mix

Simplified Admin Center experience

The New Office

New Partner Admin Center Office 365 Adapter

Embedded Images OWA Policy Tips Updated Lync mobile clients Office 365 SSO with SAML 2.0 Identity Providers Multi-factor authentication

Service Pack 1 for Office 365 ProPlus

SAP and Power BI and Power Query support Windows Azure Active Authentication

DirSync Scoping and Filtering Exchange Online Inactive Mailboxes

PDF support for SharePoint Online Lync Online Integrated Reporting Office Online real-time co- authoring OneNote for Mac, Android, iPhone, and iPad updates

Office 365

• perated by

21Vianet Admin App for iOS, Android, and WP

OWA Calendar Search

OneDrive for Business Storage increase Power Map for Excel

SharePoint Newsfeed App for Windows 8 Lync meeting scheduling from OWA

Office Mobile for iPhone & Android phones

Rights Management Services OneNote for iPad

What Microsoft deliver

Exchange Online Address Book Policies Message Center

EXO: 50 GB Mailboxes

Exchange group naming policy OWA for iPhone & OWA for iPad New SharePoint Workflows

Simplified Yammer login Office Lens Power Map GA for all Excel 2013 users OneDrive for Business Improvements

90 Day message trace

OneDrive for Business Sync for Windows Lync Online Remote PowerShell Lync mobile client updates

Office 365 Switch Plans

OneNote for iPhone and Android phones

Azure AD Password Sync

Lync and SharePoint Service Reporting Connecting Skype & Lync

OneDrive for Business apps for Windows 8 & iOS People View in OWA 1 TB for OneDrive for Business Office 365 Developer APIs S/MIME Encryption Office for iPad + 1.1 update Project Lite released

July 2013 – June 2014 highlights

O365 Message Centre

(planned maintenance outage)

Public Roadmap 1-3 months Message Center At availability Public Roadmap Up to 12 months System Requirements 12+ months Message Center At 12 months (ongoing) Message Center 1-12 months Service Health Dashboard 5 day minimum

Service Update Communications

Source Timeframe

Functionality updates Platform updates

O365 Service Health

O365 T arget Operating Model

Business iness Value ue

O365 Build & Transition Model

Business iness Value ue

Auditing Data Retention

Admin Tasks Manage Mobile Devices Data Loss Prevention Threat Management Search and Investigation eDiscovery E5 Sku Office 365 Security & Compliance Centre Exchange Online Advanced Threat Protection Customer Lockbox Advanced eDiscovery

User Activity in SharePoint Online & OneDrive for Business User Activity in Exchange Online (mailbox audit logging) Admin Activity in SharePoint Online Admin Activity in Azure Active Directory Admin Activity in Exchange Online (admin audit logging) User and Admin Activity In Sway User and Admin Activity In Power BI for O365 User and Admin Activity In Yammer Retention Tags & Policies

Technology Aligned Maintenance, Administration and Reporting

Knowledge Management

Office 365 Roadmap Office 365 Message Centre Office 365 Service Health Dashboard Deleted Item Recovery Single Item Recovery Recoverable Items Folder Deleted mailbox Recovery Mailbox Replication Recovery Time Backups

Office 365 Activity Reports

Email Activity Report Office Activations Report OneDrive for Business Usage Report SharePoint Site Usage Report SharePoint Activity Report OneDrive for User Activity Report Skype for Business Online Activity Active Users Report Skype for Business Online Peer-to-peer Activity Yammer Activity Report

Client Success

User Collaboration User Engagement Business KPIs

Event Management Change Management

Office Graph Technology Delve Analytics – (E5 Sku) Azure

Resource Management Service Management Accounts, Subscriptions, Admin Roles Azure AD Administration App Services Data Services Infrastructure Services

O365 End User Service Management

“Service providers should endeavour to understand and improve end-user experience proactively and not have to wait for the end user to raise the request” “Measure the performance of applications and services from the perspective of the people who use them” “It’s the experience of individual users that matter” “SLAs are inward-focussed and largely measure how effectively the service provider has delivered it’s services – not the impact of its services on user productivity and hence experience” “A service provider must constantly ask how the technology and services they provide are making the users more productive” “Service providers should ask whether it’s support operation’s performance measures are aligned with end-user’s performance

Changing the way the world Works.