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Introduction Dave Francis Integrated Services Director Optimising - PowerPoint PPT Presentation

Sep 17, 2022 •277 likes •466 views

Office 365 Service Introduction Dave Francis Integrated Services Director Optimising IT Operations for O365 Service Introduction Review current processes S ervice D esign P ackage Document Office 365 Service Structure O365 Service

  1. Office 365 Service Introduction Dave Francis – Integrated Services Director

  2. Optimising IT Operations for O365 Service Introduction Review current processes S ervice D esign P ackage Document

  3. Office 365 Service Structure

  4. O365 Service Structure Blueprint

  5. O365 Service Components Capacity Management Continuity & Availability Management Service Catalogue Service Level Management Protection Data Management Incident 3 rd Party Secure Microsoft Analytics O365 Health O365 Road Map & SCOM Knowledge Dashboard APIs T ools Message Centre Management Network Management Problem Administration & Maintenance Administration & On-Premises Cloud Maintenance Infrastructure Fulfilment Request Reporting Service Administration & Maintenance Health Monitoring Service Management Access

  6. O365 Knowledge Management Office 365 Message Centre Office 365 Roadmap Office 365 Service Health Dashboard Identify – Capture – Evaluate - Share Event Management O365 Activity Reports Auditing and Reporting SharePoint – Site Usage, User Trend, File Interactions O365 Audit Log • Exchange Online – SharePoint Online – OneDrive – AAD OneDrive – Usage, User Exchange Audit Skype – Peer-to-peer, Conference organised/participant Azure AD Email – Sending, Read, Receiving, Activity Trend Security and Compliance Sharing & Access Request Activities Security Policies Application Admin Activities File & Folder Activities Search & Investigations Site Admin Activities Manage Compliance

  7. Summary Offic Off ice e 36 365 5 Ro Roadma dmap • The Office 365 Roadmap lists updates that are currently planned for applicable subscribers • Updates are at various stages from being in development to rolling-out to customers to being generally available for applicable customers world-wide Office 365 Roadmap

  8. O365 Road Map

  9. What Microsoft deliver The New Exchange Online Office Mix Office 365 Address Book Office 365 Office Admin App for iOS, Adapter Policies OneDrive for Business Storage operated by Android, and WP New Partner Admin 21Vianet increase Project Lite released Center Office for Office Mobile OWA for iPhone & iPad + 1.1 for iPhone & Office 365 Switch Plans 1 TB for OWA for iPad Azure AD Service Pack 1 for Power Map for Excel update Android phones OneDrive for Password Sync Office 365 ProPlus Business New SharePoint Exchange group OneDrive for Business apps for 90 Day message S/MIME People View in Message Center Office 365 Workflows naming policy Windows 8 & iOS trace Encryption OWA Developer APIs July 2013 – June 2014 highlights Multi-factor OneNote for Connecting Simplified Yammer OneDrive for Business Power Map GA for all Lync Online Remote authentication iPhone and Skype & Lync login Sync for Windows Excel 2013 users PowerShell Android Office 365 SSO with phones Lync mobile SAML 2.0 Identity OneDrive for Business EXO: 50 GB Mailboxes Office Lens client updates Providers Lync and SharePoint Improvements OneNote Service Reporting Office Online for iPad Rights Management Updated Lync mobile Lync Online Integrated real-time co- Windows Azure Active Services clients Reporting OneNote for Mac, authoring Authentication Android, iPhone, and iPad Lync meeting PDF support for Embedded updates scheduling from OWA SAP and Power BI and Exchange Online OWA Policy Tips SharePoint Online Images Power Query support Inactive Mailboxes DirSync Scoping OWA Calendar Search SharePoint and Filtering Simplified Admin Newsfeed App Center experience for Windows 8

  10. O365 Message Centre

  11. Service Update Communications Source Timeframe Functionality updates 1-3 months Public Roadmap Message Center At availability Up to 12 months Public Roadmap System Requirements 12+ months Message Center At 12 months (ongoing) Platform updates Message Center 1-12 months Service Health Dashboard 5 day minimum (planned maintenance outage)

  12. O365 Service Health

  13. O365 T arget Operating Model Business iness Value ue

  14. O365 Build & Transition Model Business iness Value ue

  15. Knowledge Management Client Success Office 365 Roadmap User Collaboration Office 365 Message Centre Office 365 Service Health Dashboard User Engagement Change Management Event Management Business KPIs Office 365 Activity Reports Azure Auditing Delve Analytics – (E5 Sku) Data Retention Office Graph Resource Management Email Activity Report SharePoint Activity Report Service Management OneDrive for User Activity Office Activations Report Report Accounts, Subscriptions, OneDrive for Business Usage Admin Roles Skype for Business Online Report Retention Tags User Activity in Activity Azure AD Administration SharePoint Site Usage Report & Policies SharePoint Online & Skype for Business Online App Services Active Users Report OneDrive for Business Peer-to-peer Activity Deleted Item Recovery Data Services Yammer Activity Report User Activity in Infrastructure Services Exchange Online Single Item Recovery (mailbox audit logging) Technology Recoverable Items Folder Admin Activity in SharePoint Online Deleted mailbox Recovery Admin Activity in Mailbox Replication Azure Active Directory Recovery Time Admin Activity in Technology Aligned Maintenance, Administration and Reporting Exchange Online Backups (admin audit logging) Office 365 Security & Compliance Centre User and Admin Activity In Sway Admin Tasks Data Loss Prevention Search and Investigation User and Admin Activity Threat Management eDiscovery Manage Mobile Devices In Power BI for O365 User and Admin Activity E5 Sku In Yammer Exchange Online Advanced eDiscovery Customer Lockbox Advanced Threat Protection Protection Near -duplication Time of click protection Reporting and Tracing Isolation Personal Technology Predictive Coding Email Threading Themes /virus Detection

  16. O365 End User Service Management “Service providers should endeavour to understand and improve end-user experience proactively and not have to wait for the end user to raise the request” “A service provider must constantly ask how the technology and services they provide are making the users more productive” “Service providers should ask whether it’s support operation’s performance measures are aligned with end- user’s performance “Measure the performance of applications and “It’s the experience of individual users services from the perspective of the people that matter” who use them” “SLAs are inward -focussed and largely measure how effectively the service provider has delivered it’s services – not the impact of its services on user productivity and hence experience”

  17. Changing the way the world Works.

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