Improving homes and lives every day.
Service Coordination Business Unit Improving homes and lives every day.
Agenda What’s New Department Updates - Heather Follow Up: Things to Remember Operations Updates – Annette QA Updates - Brenda Quote Conclude Improving homes and lives every day.
Welcome! Welcome New Hires! Improving homes and lives every day.
Introducing… Our team has grown! Joy Maldonado: Bankhead Apts/Birmingham, AL Elizabeth Cox: Maple Oak/Kingsport, TN Chrissy Brown: Abraham/Jameson/Wistera/ Orangeburg, SC Linda Carter: H.A. Scott/Yazoo City, MI Jonathan Gonzalez: Sno Ridge/Northbend, WA Improving homes and lives every day.
Department Updates Open Positions We need your help! If you know anyone with experience, looking for a position with our department please have them send their resume to me ASAP. Thanks in advance for your help. • Johnson City, TN • Corpus Christi, TX • Madison, TN Improving homes and lives every day.
Webclock • Updates: • Please review your NHE Employee Handbook, especially the policy(ies) relating to calling off and Inclement Weather. • Late To Work: Please remember if you are going to be more than 15 minutes late to work you must call/text/e-mail your supervisor. Failure to do so will result in an employee action form being completed. • Inclement Weather: NHE has a policy in place that states (paraphrasing) if you need to call off of work, if your office closes, etc. due to inclement weather you must take PTO time or it will be unpaid time. Improving homes and lives every day.
Inclement Weather/ Emergencies • Reminder: • Weather across the U.S. can be unpredictable at times. Each of us has different types of weather emergencies, while your safety is very important to us here are a few things to make sure you’ve done before you call to ask to go home: • Check on ALL frail/high risk residents. Ask them about medication, oxygen, emergency contacts and food. • Speak with the onsite manager to discuss your plan in the event you can’t get back to the building. • Put up a sign on your door indicating that you are out of the office due to inclement weather. Providing emergency numbers for residents, such as 911/211/411,etc. • Make any other necessary phone calls or arrangements as needed. Improving homes and lives every day.
Department Updates • Reporting PTO time : Please know that PTO time must be requested at least 2 weeks prior unless it is an emergency, sick time or inclement weather related. Otherwise it will not be approved. • When making PTO requests please make sure that what you are entering is correct . Otherwise changes may not be applied. Improving homes and lives every day.
Accountability • In 2016 I will be paying close attention to QA reports that are shared with me. • E-mails from QA: When QA copies me on a report or findings please put this at your top priority and take immediate action. Failure to do so will reflect in an Employee Performance Report. • Performance Reviews: • Our team is working diligently to update this form and process. We will have more information to share next month. • NHE 5 Keys to success. Improving homes and lives every day.
Monthly Department Meetings • Please mark your calendars: • We meet on the first Wednesday of each month • at 1:00-2:00pm EDT. • Should our meeting be canceled we will send out and e-mail reminder. • The gotomeeting link is the same for every meeting . The link is shared in every e-bulletin we send out – it is your responsibility to add this to your calendar. • Or email Annette at aneff@nhe-inc.com if you need the meeting link forwarded to you. Improving homes and lives every day.
Operations Updates • Tech Alert – Don’t install Windows 10; Microsoft is being a bully • Service Coordinator Support Team – who and what do they do? • Employee Survey Highlights Improving homes and lives every day.
Service Coordination Support Team Invest in Relationships; Deliver Meaningful Outcomes Brenda Tsavatewa- Sr. Director Service Dorothy Davis - Vice President Service Coordination Coordination & Quality Assurance Specialist Operations Executive/Budgets and Grants btsavatewa@nhe-inc.com Management ddavis@nhe-inc.com Heather Bischoff- Director Service Coordination Employee Supervision hbischoff@nhe-inc.com Christine Ketter – Accountant Annette Neff –Director of Decision Support Service Coordination aneff@nhe-inc.com sca@nhe-inc.com Improving homes and lives every day.
Who does what? Improving homes and lives every day.
Employee Survey • NHE Employee Survey • Thank you for an outstanding response rate of 88% • Annual survey will be given each year; aides in planning and we can benchmark and compare how we are doing year to year. • The survey guided us in our planning for 2016. Improving homes and lives every day.
Best Learning Experience 1. Mentor/RN program will continue and be strengthened in 2016 2. We will send as many SC’s to AASC conference as we can 3. Excited to announce the use of a new Learning Management System (LMS)! This is an online portal where all orientation and training resources are located – watch for launch info in the coming months. Improving homes and lives every day.
Improvements Needed 1. Salaries and increases are very closely tied the grant at each property and dictate what can be implemented. NHE reviews benefit costs every year and strives to reduce the overall costs for everyone. We are working with HR to improve how your benefits are explained. 2. Effective training resources will be greatly improved with the launch of our LMS 3. How we communicate with you – first step is to clarify the role of your manager and who you contact for questions. Improvements are planned in our NHE Intranet in the upcoming months which will greatly improve information flow. Improving homes and lives every day.
What’s best? You confirmed how important it is for us to provide a supportive, teamwork oriented workplace – we are committed to this in 2016 and beyond. Improving homes and lives every day.
“Quality is…..always the result of high intention, sincere effort, intelligent direction, and skillful execution ; it represents the wise choice of many alternatives” -William A. Foster/Dr.Ted Easterbrook Improving homes and lives every day.
Quality Assurance • AASC Online Additions and Enhancements • Uploading of Documents to Resident Files • Caseload Separation for site with multiple SC’s • Complete File List (1 & 2) • Uploading of Documents • Begin upload of signed Confidentiality Agreement • Any document age- Annual update is not required however, it is a best practices reminder. • Begin upload of Consent to Release Information forms • 2015 forward- All signed CTRI’s during the past year. • Target Date • February 19 th Improving homes and lives every day.
Quality Assurance File Review and Recordkeeping Practices- Methodology of Reviews, Resident Files, Maintenance, QA Review, Forms Use Improving homes and lives every day.
Thank You! Thank you for being here today! Who would like to say hello? Raise your hand to open your webcam. Questions or comments: Hbischoff@nhe-inc.com btsavatewa@nhe-inc.com aneff@nhe-inc.com Improving homes and lives every day.
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