SLIDE 32 HEL ELPDESK PDESK
Help and Assistance (“Help”menu)
- The details of all officials tasked to man the various Helpdesks (at Head and District
Office) will be available under this menu.
- Each District Office will establish a Helpdesk, to assist schools and will subsequently
forward their respective helpdesk contact details though to schools.
- Furthermore, the HRMS will have a helpdesk at Head Office to assist District Offices and
managers to use the system more effectively. The helpdesk telephone numbers at Head Office are: 053 839 6532 and 053 832 6527
- The e-mail address of the HRMS is as follows: hrms@ncpg.gov.za.
- In order to assist all Principals, the respective Circuit Manager will be first person to
contact regarding any HRMS queries.
- Should the Circuit Manager be unable to assist, the query will be escalated to the Deputy
Director: Corporate Services at the District Office, who will, in turn, engage the HR Policy and Planning sub-directorate at Head Office, at the helpdesk contact details indicated above.
- A complete guide to the HRMS and its use appears on the “NCEdu Info” Menu, under the
“HRMS Documents” submenu.