HRM Presentation Cassandra Gray | Constantine Johns | John Lanham - PowerPoint PPT Presentation

HRM Presentation Cassandra Gray | Constantine Johns | John Lanham

Family Dollar History ● First store was opened in November 1959 in Charlotte, North Carolina by 21 year old entrepreneur Leon Levine. ● Operates more than 8,100 locations; present in 46 states; has 11 distribution centers and employs over 60,000 people. ● 1970 Family Dollar went public ● 2002 Family Dollar joined the Fortune 500 list of largest publicly held companies ● 2003 Howard Levine takes over ● July 2014, Dollar Tree purchased Family Dollar for $8.5 billion

Company Strategy CURRENT RECOMMENDED ● “Be a compelling place to shop, work, ● Create a new mission statement to and invest.” encapsulate the importance of each ● “For our associates, we offer a of the three: Shop, work, invest compelling place to work by providing ● “Through community, provide exceptional opportunities and happiness!” rewards for achievement.” ● Work together as a team and hold ● “For our investors, we offer a eachother accountable. compelling place to invest by providing outstanding returns.” ● Interconnectivity of all three main components of mission statement

Annual Performance Reviews CURRENT RECOMMENDED ● Completed on employee’s ● Completed on employee’s anniversary date. anniversary date ● Performance is evaluated using a ● Performance is evaluated using a Behavior-Oriented Rating Method Management by Objectives and Results-Oriented Rating Method Method. ● Collaborative method to define ● Discuss personal performance and reiterate values, goals, and and store performance. objectives ● Employee is ranked on a 1-10 ● Determine measurement scale in relation to Family Dollar’s tool overall objectives.

Dress Code Policy CURRENT RECOMMENDED ● No unnatural hair colors; no visible ● Dress Code policy is in writing tattoos or piercings and is kept up to date ● Dress Code left up to the store ● Show courtesy to co-workers and manager’s discretion. customers. ● Classic red Family Dollar shirt with ● Dress in a presentable manner dark colored pants. w/ proper hygiene. ● Employees to hold a high standard ● Enforce policy; make employee of ethical and good business. change. Discuss in private.

Hiring Policy CURRENT RECOMMENDED ● Online Application ● Detailed Online Application ● Background Check ● Outside Sources ● Drug Test On/Off Site ● Background Check ● No performance or behavioral ● Face-to-Face interview questions ○ Personality Measures ○ Personality Traits ○ Social Skills ○ In-Basket Test ● Drug Test

Training & Education CURRENT RECOMMENDED ● Training and education for new ● Formal training program with a hires includes an online training training manager for 4-12 weeks. program. ○ Helps make employees feel ● Training is 100% online and valued! required new hires to complete ○ Properly train them in their training within two weeks of assigned positions. employment. ○ Allows employees to learn ● Shadowing of current employee company culture. ● Investing in leadership ● Quarterly check-ins with ● Keeps costs low training manager. ● On-going training options.

Diversity + Implementation CURRENT RECOMMENDED ● Diversity is a current goal of ● Diversity is a prominent factor in the eyes of Family Dollar - keep this! Family Dollar. ● Diverse workforce embodies different ● Customer satisfaction derives perspectives - leadership must value from employee engagement and variety of opinion and insight diverse high performing teams. ● Diversity Training should be ● Programs in place to be more implemented. store-centric ● 84% of companies who maintain ● 2013 - development of Field diversity programs citing benefits such Leadership Team as a better public image, lower employee turnover, and improved profitability

Worker Pay CURRENT RECOMMENDED ● Hourly, minimum wage ● No change to pay structure ● Tenure and great performance of ● Rather than increased benefits... employee tasks can increase pay increase potential for promotion ● Medical benefit eligibility within measured by hours (30+) worked ● “Increased pay alone does not over a defined period of time provide enough incentive for ● Benefits provided by BlueCross employment” BlueShield Healthcare ● Achievable employee goals

Worker Discipline & Procedural Justice CURRENT RECOMMENDED ● Open door policy for all ● Work collaboratively through conflicts and disputes incidents ● Educate vs. punish ● First communication with ● Open communication between store or district manager, or managers and employee regional vice president → HR ● Meeting held outside of ● Employee may seek external workplace and work hours guidance ● Contract formation to improve and sustain

Termination Procedures CURRENT RECOMMENDED ● At-will employment ● Figurative, “three-strike” policy ● Decisions and discussions arise ● Vacation pay is paid to all from previous contract formation employees who leave with and subsequent violation good standing ● Decisions and discussion based ● No union relations on entire employee’s work history ● No layoff policies ● Retail → high turnover rate... make termination quick and easy ● Pay remaining salary or hours if need

Conclusion ● Human Resource Management is an essential part to the successes and or failures of a business. ● HRM is one of the toughest duties that a company faces in business. ● Success of the company greatly depends on the capabilities of its members. ● Family Dollar, Inc. has done well thus far and will continue to be successful but our suggestions would greatly enhance the existing processes.