How to Measure Soft Things? Arsen Shoukourian, PhD Emma Danielyan - - PowerPoint PPT Presentation

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How to Measure Soft Things? Arsen Shoukourian, PhD Emma Danielyan - - PowerPoint PPT Presentation

Aug 12, 2023 105 likes •507 views

How to Measure Soft Things? Arsen Shoukourian, PhD Emma Danielyan CQG What impacts on the success of our software development? Process Regulation Processes Processes One MAY sometimes get faster. 0 50 No estimations.

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How to Measure “Soft” Things?

Arsen Shoukourian, PhD Emma Danielyan

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SLIDE 2

CQG

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SLIDE 3

What impacts on the success of our software development?

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SLIDE 4

Process Regulation

50 50 50 80 Processes Processes

  • One MAY

sometimes get faster.

  • No estimations.
  • Hard to name

the reason of a failure (delay, low quality, etc).

  • Deliver IN

TIME.

  • Near to precise

estimations.

  • Clear picture of

improvements.

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SLIDE 5

PSP & TSP Best Practices Agile Best Practices Extreme Programming Best Practices Own Ideas & Improvements

CQG Development Processes

Adaptation of best practices from various process disciplines

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SLIDE 6

Improvements and addition of

  • wn ideas based on experience

and historical data

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Process support via set of tools

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SLIDE 8

Data visibility via set of dashboards

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SLIDE 9

Is this enough?

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Lots of projects are stuck as soon as they get out of PD

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Why?

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It’s not just PD!

Production Line

Idea

Product Implementation Product Qualification & Deployment Final Product

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Product Implementation

Any measurements?

Infrastructure

QA, SCM, OPS

?

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SLIDE 14

No planning

Non-PD Employee Manager

How much will it tak ake? 2 months… I guess

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No grounding

Non-PD Employee Manager

I I need more resources! Oh, really?

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No improvements

Non-PD Employee Manager

Im Improvements? There was a bad guy…

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We need to track time!

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Can we apply best practices from PD?

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YES!

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Designing the process

Manager Process Designer Non-PD Member Non-PD Member

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What projects are you working on?

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What activities do you perform within each project?

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How long and how often is an activity performed?

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What outputs do you have?

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Activities out of a project scope?

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Can you describe your

  • rdinary day?
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People

  • Provides the whole information.
  • Prepares all other team members.
  • Ensures that processes correspond to the real

state of things.

  • Provides feedback on user-friendliness.
  • Participates in pilot.
  • Gathers the information and designs the process.
  • Carries in the experience.
  • Ensures that the discussion goes in the right

direction and controls the flow of information.

  • Presents requirements.
  • Ensures that solutions address real needs.
  • Learns a lot of new things about his departments.

Infrastructure Member Infrastructure Manager Process Designer

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Benefits, already!

  • Real showstoppers encountered during work are remembered and

raised: communication, tools, etc.

  • Formal definition of activities requires clear understanding of

responsibilities.

  • A lot of ideas on improvement of the actual work are presented.
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Designing activities

Work

Project Activities Non Project Activities

  • Environment

Setup

  • Release Testing
  • Consulting
  • Documentation
  • Monitoring
  • …
  • Holidays
  • Vacations
  • Non-Value Added
  • …
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Balance

Number

  • f

activities Precise data Harder to log

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Logging time

Business Idea

Project Project …

  • Identify the project an activity is performed for.
  • Select the appropriate activity type.
  • Log the time for that activity (either with timer or post-

factum)

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Tasks

Business Idea

Project (Root) Task Project Project Feature Feature Feature … …

  • Select the task activity is performed for.
  • Select the appropriate activity type.
  • Log the time for that activity

Tasks can act as an effective mechanism of planning and output reporting.

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Visibility

Percentage Activities 1.47% Coding 0.31% Inspection 0.15% Inspection Issue Resolution 12.59% Consulting 0.06% Investigation 7.74% Meetings 0.69% Training Participation 0.28% Performance Management 1.22% Documentation 50.67% Release Testing 24.82% Vacations Percentage Projects 37.76% Project A 24.55% Project B 10.15% Project C 27.54% Other Project

Time distribution by projects Time distribution by activities

  • Visibility is ensured by dashboards.
  • A dashboard is designed to provide a

specific view (project, team, etc.)

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Conclusions

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Time

Time and resources, identified to be spent on side activities (even not mentioned before), were concentrated on primary objectives.

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Planning

The work of non-PD teams can be successfully planned within an iteration

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Predictable Defect Density

Due to differentiation of testing activities, we’ve started to understand the possible defect density for each testing activity.

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Unclear Activities

Several activities were identified to demand further investigation and speculation (e.g. Monitoring, Consulting, etc.)

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Thank You!