HOW TO CASH IN BY DELIVERING ENGAGING CUSTOMER CONVERSATIONS ABOUT - - PowerPoint PPT Presentation

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Dec 26, 2022 15 likes •177 views

HOW TO CASH IN BY DELIVERING ENGAGING CUSTOMER CONVERSATIONS ABOUT TRUVISIBILITY 2012: Founded by Alexander Koval, PhD. Headquarters newly located in sunny Deerfield Beach. Over fifty employees in four offices in U.S., Russia,

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HOW TO CASH IN BY DELIVERING  ENGAGING CUSTOMER CONVERSATIONS

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ABOUT TRUVISIBILITY

2012: Founded by Alexander Koval, PhD.
Headquarters newly located in sunny Deerfield Beach.
Over fifty employees in four offices in U.S., Russia, Ukraine.
World-class software development company.
Core competencies in SaaS & digital marketing technology.
2017: TruVisibility Digital Marketing Platform.
2018: TruChat multichannel conversational marketing platform.

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WHY CONVERSATIONAL MARKETING?

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Take over smaller/time-consuming tasks so people can dedicate their time to bigger/more important ones. Provide consistent responses & consistent answers. 24x7 customer support: Never get tired. Always available.

WHY CONVERSATIONAL MARKETING?

SOME OF THE BENEFITS FOR BUSINESSES

Today, customers want immediate service, immediate answers, and immediate fulfillment. One-to-one conversations with chatbots more effectively capture leads, inform, help to persuade, sell, support.

SLIDE 5 30% 60% 90% E-commerce Insurance Healthcare Retail Hospitality Logistics Recruitment Technology Other 0%

INDUSTRIES THAT WILL BENEFIT THE MOST FROM CHATBOTS

Source: MINDBOWER INFO SOLUTIONS & 'CHATBOTS JOURNAL

SLIDE 6 25% 50% 75% C u s t

e r S e r v i c e S a l e s / M a r k e t i n g O r d e r P r

e s s i n g S

i a l M e d i a P a y m e n t s R e c r u i t m e n t O t h e r 0%

BUSINESS FUNCTIONS THAT WILL BENEFIT THE MOST FROM CHATBOTS

100% Source: MINDBOWER INFO SOLUTIONS & 'CHATBOTS JOURNAL

SLIDE 7 25 50 75 100 F a c e b

p a n y W e b s i t e S l a c k T w i t t e r S k y p e K i k T e l e g r a m W h a t s a p p W e C h a t O t h e r

WHICH PLATFORM(S) / NETWORK(S) WOULD YOU PREFER TO BUILD A CHATBOT FOR?

Source: MINDBOWER INFO SOLUTIONS & 'CHATBOTS JOURNAL

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CHATBOTS ARE USED ACROSS  THE CUSTOMER LIFECYCLE

Source: AMA

UTILIZATION OF CHAT AT VARIOUS STAGES OF THE CUSTOMER ENGAGEMENT LIFECYCLE

AWARENESS SALES: SUSPECT SALES: EARLY SALES: MID SUPPORT SALES: CLOSING

39% 32% 24% 18% 39% 29%

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ARE YOU HAPPY WITH THE WAY CHATBOTS ARE HELPING YOUR BUSINESS?

No 5% Yes 95%

Source: MINDBOWER INFO SOLUTIONS & 'CHATBOTS JOURNAL

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DEVELOPERS BELIEVE

THERE IS A LACK OF AWARENESS AMONG BUSINESSES ABOUT CHATBOTS Sources: MINDBOWER INFO SOLUTIONS & 'CHATBOTS JOURNAL. GARTNER

BIG OPPORTUNITY FOR DEVELOPERS!

Only 4% of enterprises have deployed conversational interfaces, but 38% are planning to or actively experimenting. This market is set for growth. — Gartner, June 2018

INDUSTRY AWARENESS & ADOPTION

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CONSIDERATIONS FOR DEVELOPERS

CHOOSING A CONVERSATIONAL PLATFORM

Is it right for my customers How good is their tech What’s the learning curve How’s their support Will it help me make $$$

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INTRODUCING TRUCHAT FOR DEVELOPERS, DESIGNERS, MARKETERS & AGENCIES

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THE $$$ MAKING PLATFORM FOR BUILDING AMAZING MULTICHANNEL CHATBOTS!

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THE POWER OF AND

Ready-to-use chatbots get you started fast collecting leads, servicing users, AND then, customize with TruChat’s Visual Flow Builder and intents builder. Mobile app lets users monitor chatbot AND live chat sessions, take over chatbot sessions in progress, view histories, tickets & more. Chatbot AND live chat capabilities integrated into one easy-to-use total conversational solution.

WHY TRUCHAT IS THE RIGHT SOLUTION

Scripted flows AND NLP allow your bot to respond to unscripted inputs—program your FAQ right into your bot to increase customer engagement.

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Build text AND rich content into your conversations, including: video, images, audio, files, variables & more. Create powerful chatbots with no coding AND ready-to- use templates get you started building chatbots fast. The chatbots you build will work on any website AND  Facebook, Twitter, Slack & other channels with no changes.

THE POWER OF AND

AND, add TruVisibility email marketing, website builder & more to build a total digital marketing solution.

WHY TRUCHAT IS THE RIGHT SOLUTION

You get a free developer account AND a revenue stream from each client you sign up to TruChat.

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START YOUR FREE TRIAL AT TruChat.io JOIN OUR PARTNER PROGRAM TruChat.io/partner-program