HELLO Paul King Prafull Sharma MD - Switzerland Partner, Digital Transformation Harvey Nash Head of CIO Advisory KPMG Switzerland paul.king@harveynash.com prafullsharma@kpmg.com
AGENDA SURVEY FINDINGS Jonathan Mitchell, Harvey Nash Prafull Sharma, KPMG PANEL Prodosh Banerjee Chief Executive Officer, Safe Swiss Cloud Indradip Paul Global Head of IT Strategy, LafargeHolcim Damir Bogdan Founder of Actvide AG Former CIO & Head Operations at Raiffeisen Volker Schmidt CIO & Operational Excellence CSS Insurance Hosted by Albert Ellis , CEO, Harvey Nash
GLOBAL FINDINGS Jonathan Mitchell Prafull Sharma Non-executive chair Partner Global CIO Practice Digital Transformation Harvey Nash Group plc Head of CIO Advisory KPMG Switzerland
LARGEST IT LEADERSHIP STUDY IN THE WORLD $1/4 Trillion 82 countries Almost 3,400 revenue 18 years of history respondents Additional insight
“For me…security is front of mind.” Katie Docherty, CIO, HSBC Bank Australia Limited, Sydney
“What’s changing most is my Craig Cuyar Global CIO, business colleagues.” Omnicom, New York City
Konstantin Makaussov “My main focus is to Head of IT, “Our single biggest priority is to genuinely implement the IT Jol Zhondeushі LLP, improve collaboration, efficiently and cost Astana, Kazakhstan service management effectively.” model .” Sean Dewhurst Change and IT Director Partner, SSH Kuwait
“My main focus is to Konstantin Makaussov Head of IT, implement the IT Zhol Zhondeushi Company LLP, Astana, Kazakhstan service management model.”
THE WORLD IS CHANGING Fourth industrial revolution & the rise of digital Economic uncertainty and change Global political and social instability
IT BUDGETS IT leaders reporting budget increases in last 12 months Source: Harvey Nash / KPMG CIO Survey 2016
CIO PRIORITIES ARE CHANGING What are the main issues your board is looking for IT to address? Source: Harvey Nash / KPMG CIO Survey 2016
REACHING BEYOND TRADITIONAL IT ANALYTICS
HOW CIOS SPEND THEIR TIME Center for Information Systems Research
HOW CIOS SPEND THEIR TIME Monday Tuesday Wednesday Thursday Friday 08:00 Managing IT (45%) Non-IT Lunch Colleagues Nothing to External (25%) do with IT customers (15%) (15%) 18:00
CIO INFLUENCE REACHES NEW PEAK 67% 34% 57% Report to CEO Sit on Exec Board Expect influence to continue to grow (Jump of 10% from last year, (Highest in survey history) Highest in survey history)
WHAT’S KEEPING CIOS AWAKE AT NIGHT? #1 CYBER SECURITY #2 SKILLS SHORTAGE #3 PROJECT SUCCESS #4 BEING AGILE, BEING DIGITAL
Cyber issues intensifying #1 CYBER ISSUES INTENSIFYING Greater threat Less prepared Major cyber attack in last 2 years CIOs feeling ‘very well prepared’ 2016 28% 2016 22% 2015 25% 2015 23% 2014 22% 2014 29%
ORGANISED CRIME TOP CONCERN What types of cyber threats give you most cause for concern? Source: Harvey Nash / KPMG CIO Survey 2016
# 2 SKILLS SHORTAGE GROWING IT leaders reporting they are suffering from a skills shortage Source: Harvey Nash / KPMG CIO Survey 2016
GENDER DIVERSITY IMPROVING Female respondents / in senior roles in IT Source: Harvey Nash / KPMG CIO Survey 2016
# 3 PROJECT SUCCESS Success of projects implemented in last 2 years Source: Harvey Nash / KPMG CIO Survey 2016
PROJECT SUCCESS DECREASING 2014 58% 2015 57% 2016 53% Overall proportion of projects consider ‘successful’ in last 2 years Source: Harvey Nash / KPMG CIO Survey 2016
THE CREATIVE CIO New relationships New priorities New profile
#4 BEING AGILE, BEING DIGITAL
THE SWISS PERSPECTIVE 33% 46% vs 50% Less likely to out source Less budgets for Swiss vs billion 45% CIO CDO - Equally likely 21% to employ one MORE SECURE Organisations with CDOs Job change - More loyal Vs Nr. Of major 20% vs 19% incidents in last CIOs changing jobs in last year two years Switzerland 12% 28% Global 15% Top 23% vs Top five investment priority for more :- ( Pay - Less likely to have pay rise than 30% of CIOs 34 %
The Fourth Industrial Revolution “A fusion of technologies that is blurring the lines between the physical, digital, and biological spheres.” Klaus Schwab, Founder and Executive Chairman, World Economic Forum (2016)
THE GROWING LANDSCAPE OF DIGITAL Business Intelligence/ Mobility Business process as a service analytic tools solutions Social media and Advanced competencies Cloud collaborative technologies in data science services Robotic process Cognitive Internet of automation automation things — Basic — Enhanced Digital Labor
CHANGING THE WAY BUSINESS IS DONE Act like a human Augment or replace CLASS 3 humans Cognitive automation Knowledge and Data CLASS 2 Enhanced process automation CLASS 1 Basic process automation Think like a human Complexity and Value
WHAT DOES IT MEAN FOR THE CIO ? Build on their past automation and As with the SaaS revolution, CIOs must move quickly to evaluate technology integration track record, but 02 04 technology vendors are targeting “the the broader enterprise architecture recognize that digital labor will business,” resulting in fragmented and integration implications before be different digital labor initiatives fragmentation proliferates 03 01 05 The data required to drive long term As the technology leader for the digital labor success resides in the organization, CIOs are uniquely systems that CIOs manage today positioned to drive the digital labor Digital labor considerations agenda
THE DUAL ROLE FOR THE CIO Basic automation: Enhanced automation: Cognitive automation: - + DL Opportunity 1 Enable Business Transformation Back Office Customer-Facing Human Legal/ Finance & Supply Industry Specific Customer Marketing Sales Resources Compliance Accounting Chain Functions Support Technology Stand Up and Opportunity Assessment Digital Labor Operations Security and Governance Architecture and Integration Evaluation Training Digital Labor CoE As a Business Enabler CIO As an IT Functional Leader 2 Automate IT Delivery Solution Customer Management Strategy and Architecture Development/ Operations IT Management Delivery CIO Organisation
GETTING TO GRIPS WITH DIGITAL Ownership of digital Enterprise-wide digital Org’s with CDOs strategy strategies Other, 24% C Suite, 37% 35% 19% 27% 17% Marketing, 9% 7% IT/Marketing 14% IT, 16% 2015 2016 2014 2015 2016
JOURNEY TO THE CLOUD Org’s significantly investing in cloud Reasons to invest in cloud Now 1-3 yrs time Source: Harvey Nash / KPMG CIO Survey 2016
PANEL Prodosh Banerjee Chief Executive Officer, Safe Swiss Cloud Indradip Paul Global Head of IT Strategy, LafargeHolcim Damir Bogdan Founder of Actvide AG Former CIO & Head Operations at Raiffeisen Volker Schmidt CIO & Operational Excellence CSS Insurance Hosted by Albert Ellis , CEO, Harvey Nash
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