HELIOS A Collaborative Humanitarian Supply Chain Solution Web-based - - PowerPoint PPT Presentation

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A Collaborative Humanitarian Supply Chain Solution

• Web-based software solution that brings order to

disaster relief, helping humanitarian organizations to provide aid to people more quickly and efficiently

HELIOS

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2003: Fritz Institute works with IFRC on HLS 2005: HELIOS project was started with input from a number of agencies funded by Fritz Institute. “Pilots” of beta versions conducted by WVI 2007: HELIOS v1.0 released, Oxfam joined the community 2007 to 2009: HELIOS 1.1 development; Oxfam Pilots and business case; HELIOS 2.0 development, the HELIOS Foundation formed. 2010: IP transfer from Fritz Institute and Oxfam to the HELIOS Foundation. Release of HELIOS under an Open Source Licence. DfID-funded CBHA project supporting piloting of five more agencies. Oxfam commences roll-

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HELIOS background - Timeline

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Leverage information technology in humanitarian supply chain Enable field teams to manage program supply chains as integral part of project cycle (assess – plan – implement) Within the sector, 75% of (SCM) IT needs are the same across agencies. Solutions should work in poor infrastructure and low IT literacy.

HELIOS background – Concept

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Increased program impact Enhanced visibility of resource utilization Improved use of funds and donations Increased operational efficiency Reduction of operating costs and lead times Better planning and coordination of supply chain activities Individual agency benefits multiplied if HELIOS used across organizations; leveraging

HELIOS background – Value proposition

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Managed Open Source Project

GNU Affero General Public License v3 Collaborative development and maintenance Extensible software architecture with protected core that provides standard solution for 70% of functional requirement across agencies

A collaborative environment (Foundation)

Support website, issue tracker, and other community tools Single location for all existing and future materials ‘Best practice’ procedures, sector specific process reference models, benchmarking

HELIOS background – key characteristics

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UK registered Charity since November 2009. Board: FI, Oxfam, WVI

HELIOS background - Foundation

Create community; coordinate, facilitate, share Best practice (standard process), proven and tested technology, support materials, resources Improve efficiency and effectiveness of aid Purpose, approach and

• bject of HELIOS

Foundation

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• Field teams management of supply chain:

unable to efficiently manage program supply chains as integral part of project cycle

• Lack of visibility: costly for the organization
• Need for professionalization: standardised,

consistent and effective ways of working

Oxfam Issues: HELIOS as solution

HELIOS and Oxfam: Deployment

Haiti West Africa RMC and Liberia Southern Africa RMC, South Africa and Zimbabwe Indonesia Pakistan Asia RMC

Uganda (Kampala, Kitgum, Kotido) Ethiopia (Addis Ababa, Dire Dawa, Jijiga) Tanzania go live September 2012

• By the end of September 2012 Helios will be

deployed to 22 locations.

• Current phase of deployments focusing on HECA

region

• Gateway in December 2012 to determine next

round of deployments

HECA RMC, Kenya (Nairobi, Lodwar and Dadaab), Somalia and Pan Africa programmes

Non- Financial Benefits Planning

Improved Project Delivery

Accuracy and Tracking

Visibility to inform Management Decisions

Cross- functional working

Helios and Oxfam: Benefits and examples

Financial Benefits

Reduction in Supply Chain Wastage

Reduction in Supply Chain related fraud Increased Donor Compliance Reduction in Transport Costs

£200,000 saved in Kenya by making supply plan visible and cancelling

• ver-ordering.

£85,000 of stocks in Pakistan re- allocated to another project rather than buying again. 70% of staff interviewed feel Helios has improved the way they plan and work together. >£6.4m worth of goods purchased and tracked in Helios during the Pakistan emergency response 2010.

Helios and Oxfam: Benefits summary 4 focus Countries

FY 10-11 11 FY 11-12 12 Totals als B1.1 - Stock k Utili lisation tion £464,9 4,961 61 £425,8 5,856 56 £890,8 0,817 17 B1.2 2 - Asset set Utili lisation tion £69,16 ,167 £239,0 9,007 07 £308,1 8,174 74 B1 Totals als £534,1 4,128 28 £664,8 4,863 63 £1,198 198,99 ,991

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Contributing agencies: WVI, IMC, Merlin, MSF, Oxfam CBHA: Tearfund, Save UK, Concern, IRC, Merlin Sponsors and donors Fritz Institute, ECHO, DFID, Intel, Microsoft.

Collaboration: Other Agencies

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Agencies find HELIOS has good functional scope and fit for purpose, but.. Product comments:

• Application needs to be more flexible/ intuitive
• Low bandwidth performance to improve
• No business integration service available
• Questions about sustainability and product development under

‘open source’ Reality:

• Agencies need to prioritize operational spending over systems

investment

• Limited IT skill & capacity make it difficult to engage in project
• Internal competition for resources

Other Agencies: Barriers

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Product development should make deployment easier and bring down engagement barriers for agencies.

– Reduce deployment cost – Scalable engagement for new agencies – Easily configurable – Low - maintenance technology

Current priority: Product development

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Usability improvements should allow users across functions in projects, often with low ‘IT literacy’ to interact easily with the system.

• Intuitive UI
• Workflow (includes offline working and use of

handheld devices) Performance improvements negate the challenging conditions for HELIOS in remote locations.

• Responsive (consistent low response times)
• Fast (current speed x 1.5)
• Light (bandwidth)

Product development targets

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HELIOS Foundation maintain resource website used by many agencies, regardless of their interest for the HELIOS software. Sector process reference models and other common tools will help prevent duplication of effort and promote ‘best practice’ standard. Opportunities for collaboration on related process issues such as performance management, KPI, benchmarking

HELIOS Foundation as Knowledge center

Other options: HELIOS service organisation

Support Site

Deployment service Product Support

Maintenance Data Migration

Issue Tracker

ID001 ID002 ID003 ID004

Source Control

Tailored training materials Training SaaS hosting UAT Tier 1 and 2 Support Business and Technical Consultancy Product Management Demo/test hosting