HELIOS HELIOS A Collaborative Humanitarian Supply Chain Solution A - - PowerPoint PPT Presentation

HELIOS

HELIOS

A Collaborative Humanitarian Supply Chain Solution

A web-based software solution that brings order to disaster relief, helping humanitarian

• rganizations to provide aid to people more

quickly and efficiently

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Background: Timeline

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2003

• Fritz Institute works with IFRC on HLS

2005

• HELIOS project was started with input from

a number of agencies funded by Fritz Institute

• “Pilots” of beta versions conducted by WVI

2007

• HELIOS v1.0 released; Oxfam joined the

community

Background: Timeline (cont.)

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2007 – 2009

• HELIOS 1.1 development
• Oxfam pilots and business case
• HELIOS 2.0 development
• The HELIOS Foundation formed

2010

• IP transfer from Fritz Institute and Oxfam to

the HELIOS Foundation

• Release of HELIOS under an Open Source

Licence

• DFID-funded CBHA project supporting

piloting of five more agencies

• Oxfam commences roll-out

Background: Concept

• Leverage information technology in humanitarian

supply chain

• Enable field teams to manage program supply

chains as integral part of project cycle (assess – plan – implement)

• Within the sector, 75% of (SCM) IT needs are the

same across agencies.

• Solutions should work in poor infrastructure and

low IT literacy.

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Background: Value Proposition

• Increased program impact
• Enhanced visibility of resource utilization
• Improved use of funds and donations
• Increased operational efficiency
• Reduction of operating costs and lead times
• Better planning and coordination of supply chain

activities

• Individual agency benefits multiplied if HELIOS used

across organizations; leveraging

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Background: Key Characteristics

Managed Open Source Project

– GNU Affero General Public License v3 – Collaborative development and maintenance – Extensible software architecture with protected core that provides standard solution for 70% of functional requirement across agencies

A collaborative environment (Foundation)

– Support website, issue tracker, and other community tools – Single location for all existing and future materials – ‘Best practice’ procedures, sector specific process reference models, benchmarking

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Background: Foundation

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Improve efficiency and effectiveness of aid Create community; coordinate, facilitate, share Best practice (standard process), proven and tested technology, support materials, resources

Purpose, approach and

• bjectives of

the HELIOS Foundation

• UK-registered Charity since November 2009
• Board: Fritz Institute, Oxfam, World Vision International

Oxfam Issues: HELIOS as a Solution

• Field teams management of supply chain:

unable to efficiently manage program supply chains as integral part of project cycle

• Lack of visibility: costly for the organization
• Need for professionalization: standardized,

consistent and effective ways of working

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HELIOS & Oxfam: Deployment

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Haiti West Africa RMC and Liberia Southern Africa RMC, South Africa and Zimbabwe Indonesia Pakistan Asia RMC

Uganda (Kampala, Kitgum, Kotido) Tanzania go live September 2012 Ethiopia (Addis Ababa, Dire Dawa, Jijiga) HECA RMC, Kenya (Nairobi, Lodwar and Dadaab), Somalia and Pan Africa programs

• By the end of September 2012 Helios will be

deployed to 22 locations.

• Current phase of deployments focusing on HECA

region

• Gateway in December 2012 to determine next round
• f deployments

HELIOS & Oxfam: Benefits & Examples

Non-Financial Benefits:

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• >£6.4m worth of

goods purchased and tracked in HELIOS during the Pakistan emergency response in 2010.

• 70% of staff interviewed feel

HELIOS has improved the way they work and plan together.

Cross- Functional Working Improved Project Delivery Accuracy & Tracking Visibility to Inform Mgmt Decisions

• £ 85,000 of stocks in Pakistan re-

allocated to another project, rather than buying again.

• £ 200,000 saved in Kenya by

making supply plan visible and cancelling over-ordering.

HELIOS & Oxfam: Benefits & Examples

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Financial Benefits:

Reduction in Transport Costs Reduction in Supply Chain Waste Reduction in Supply Chain- Related Fraud Increased Donor Compliance

HELIOS & Oxfam: Benefits Summary

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FY 10-11 FY 11-12 TOTAL Stock Utilization £ 464,961 £ 425,856 £ 890,817 Asset Utilization £ 69,167 £ 239,007 £ 308,174 TOTAL £ 534,128 £ 664,863 £ 1,198,991

Collaboration: Other Agencies

Contributing agencies:

– WVI, IMC, Merlin, MSF, Oxfam – CBHA: Tearfund, Save UK, Concern, IRC, Merlin

Sponsors & donors:

– Fritz Institute, ECHO, DFID, Intel, Microsoft

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Other Agencies: Barriers

Agencies find HELIOS has good functional scope and fit for purpose, but…

Product comments:

– Application needs to be more flexible/ intuitive – Low bandwidth performance to improve – No business integration service available – Questions about sustainability and product development under ‘open source’

Reality:

– Agencies need to prioritize operational spending over systems investment – Limited IT skill & capacity make it difficult to engage in project – Internal competition for resources

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Current Priority: Development

Product development should make deployment easier and bring down engagement barriers for agencies.

– Reduce deployment cost – Scalable engagement for new agencies – Easily configurable – Low - maintenance technology

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Development Targets

Usability improvements should allow users across functions in projects, often with low ‘IT literacy’ to interact easily with the system.

– Intuitive UI – Workflow (includes offline working and use of handheld devices)

Performance improvements negate the challenging conditions for HELIOS in remote locations.

– Responsive (consistent low response times) – Fast (current speed x 1.5) – Light (bandwidth)

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HELIOS Foundation as a Knowledge Center

HELIOS Foundation maintain resource website used by many agencies, regardless of their interest for the HELIOS software. Sector process reference models and other common tools will help prevent duplication of effort and promote ‘best practice’ standard. Opportunities for collaboration on related process issues such as performance management, KPI, benchmarking

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HELIOS as a Service Organization

Product Support Deployment Service 1) Data Migration 2) Maintenance

Software as a Service (SaaS) Demo / Test Hosting Tailored Training Materials Tier 1 & Tier 2 Support User Acceptance Testing (UAT) Business & Technical Consultancy Training Product Management Support Site Issue Tracker

ID001 ID002 ID003

Source Control