Hardwiring Courageous Leadership to Inspire Bold Action Dr. Karen Wendorf-Heldt CESA (Cooperative Educational Service Agency) 9 AESA 2018
Are you better today than you were yesterday?
Will you be better tomorrow than you are today?
Learning Intentions Hear “a” story of “a” continuous improvement work in progress at an ESA in ● rural northern Wisconsin-reflect, relate, refill your bucket Understand the critical relationship between leadership, culture, behavior, and ● results Leave this session and the conference inspired, equipped with additional tools, ● and re-committed to take your next intentional steps in courageous leadership to inspire bold action
Melissa Matarazzo, Studer Education Tim Kight, Focus3
How do YOU know? Turn and Talk
Moving beyond “cardiac assessment” In our hearts, we “feel” like we’re doing a good job!
When you think of getting better at what you do... ...what challenges do you sometimes encounter?
Three Strategic Directions ● Knowing our customers better Understanding their work and needs ○ ● Our customers knowing us better Marketing to prevent “best kept secret syndrome” ○ ● Strengthening our service design Continuous improvement and innovation ○
Commit to Excellence Quality service, improving education ● Hire the best, support them, encourage them, invest in them, retain them ● Build culture—high expectations, high support ● Connect to purpose ● Inspiration-rekindle the fire ● Coach for resilience ● Organizational scorecard and setting the overall tone for excellence ● Address performance & system issues that are a barrier to excellence ●
Measure the Important Things Rounding summaries ● Program evaluations ● Annual District Services Survey ● Annual Employee Engagement Survey ● Effectiveness of staff meetings ● District and School Report Cards ● Monthly financials ● Annual audit ● Informal pulse checks ●
Build a Culture Around Service Routinely connect to purpose (mission, vision, values, goals)-agendas, ● etc. Understanding need (get to know our districts) ● Nimbleness (become what our districts need us to become) ● It’s not about me! Outward focus--service mindset ● Lead learners ● Cohesive, connected, integrated service delivery model ● Continuous improvement and innovation ● Annual presentation to PAC (our districts know us) ●
Create and Develop Leaders Growing our own leaders from within ● Hiring leaders (and leadership potential) from the field ● Capacity building as part of meeting agendas ● Coach and connect ● Invest in professional learning for return on investment ● Book studies ● Sharing of professional learning ● Move the cheese sometimes—outside of comfort zones, build new skills ●
Focus on Employee Engagement Intentional culture building ● Book study: “The Great Employee Handbook” by Quint Studer ● Addressing conflict-having the tough conversations ● Solution-focused, “together, we can” ● “With” not “to” ● Goal setting and evaluation ● Feedback ● Rounding and employee check-ins (new employee 30 and 90 day) ● Engaging, responsive staff meetings ● Surveys ●
Build Individual Accountability Autonomy, mastery, purpose as intrinsic motivators-Daniel Pink ● “Drive” Results-oriented work environment (high expectations/high support) ● Sing for your supper ● Employee goal setting and annual evaluation ● Ongoing feedback and support ● Coaching and connecting ● Improvement plan and extra support when needed ● Building skill in those with will ●
Align Behaviors with Goals and Values Cascading—from the 30,000 square feet big picture to my 20 square ● feet Modeling and expecting alignment ● Discipline over default ● Articulation and review ● Keeping “leadership-culture-behavior-results” and E + R = O on the ● front burner Agendas, goal setting forms, etc. ● Live it every day. “Do the work!” (Tim Kight) ●
Communicate at All Levels Quarterly newsletters ● Social media: Facebook and Twitter ● Email blasts (especially three-month look ahead at PD) ● The good, old-fashioned methods—face to face, phone, etc. ● Monday Morning Huddles (support staff--Focus3 training videos) ● Zoom meetings--blended professional development ● Financial newsletter: https://mail.google.com/mail/ca/u/0/#drafts ● Wednesday Words of Wisdom-staff ● Results Roll-out—reflecting on and action planning from annual ● surveys
Recognize and Reward Success Celebrations and shout outs ● Managing up-encouraging one another ● Traveling Good Apple Award and Journal: Good Apple Award ● Thank you Thursdays (notes) ● Work anniversaries and birthdays ● Intrinsic motivation: autonomy, mastery, purpose (Pink) ● Opportunity to grow and develop ● Board recognition ● District, school, staff, and community success ●
COURAGEOUS BOLD IMPACT
From Excellent to Elite Elite = best version of self best version of organization Talent, barriers, skill Tim Kight
WRCCS
COURAGEOUS
Our journey… Better today than yesterday… Better tomorrow than today… Your journey too?
Questions & Wonderings What’s STICKY?
So how will YOU be better tomorrow than you are today? ● 3 things you learned or were reminded of that you already know ● 2 questions you have or ideas you’d like to explore further ● 1 thing you’ll do in the next week to lead courageously and inspire bold action
Thanks!
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