Guide to resolving Seller Centre issues Statuses indicating issue - - PowerPoint PPT Presentation

Guide to resolving Seller Centre issues

Product is not visible on ZALORA website

• Product has 0 stock
• “New1” product that (1) is not approved yet , (2) is rejected by Quality Control (QC)

Statuses indicating issue in SC

Product is not successfully (1) updated - “new” products ; (2) created - “existing2” products on ZALORA website due to:

• SKU Supplier Config and/or Seller SKU is taken by another seller
• Mandatory fields are not equal across all Seller Center(s)
• Mandatory fields are not filled in

1 “New” product is any recently uploaded product that has never been live on ZALORA website 2 “Existing” product is any product that has been live on ZALORA website & has a ZALORA SKU 3 “Rejected” SKUs can be observed from Seller Centre > Manage Products > Rejected

Product is visible on ZALORA, product information is NOT updated to latest version

• “Existing” product that is in queue, pending QC approval / rejections
• “Existing” product that has been rejected by QC3

A. Missing Mandatory fields ○ Main root cause for product creation / product update ○ Apart from standard mandatory fields, “new mandatory data1” is required ○ Standard mandatory fields: Name, Brand, Colour, Description, Measurements ○ New mandatory fields i. SKU Supplier Config ii. Sub Cat Type iii. Size System iv. Seller SKU v. Gender B. Product information not aligned across all ventures ○ Affecting “International Dropship Sellers2” ○ ALL new mandatory fields (as above) need to be the same - aligned - in each market where the seller is present and selling a particular product

Root Cause of observed SC issues

1 “new mandatory data” has been introduced in 2018 together with ZALORAs switch to a new ERP system 2 “International Dropship Seller” is any seller engaged in cross-border sales, selling in more than 1 ZALORA venture

Action Plan to tackle observed issues

by ZALORA

1. ZALORA QC will reject SKUs with missing mandatory fields a. Newly created SKUs with missing data b. Existing SKU updates with missing data 2. Provide specific and actionable rejection [error] message a. Step by Step on “Managing your Products” - HERE

by Seller

3. Seller to update product information via “batch” upload a. Step by Step on “Pruduct Updates” - HERE b. Step by Step on “Product Uploads2” - HERE 4. Seller to confirm product update was successful Product upload / update is successful and is visible on ZALORA website For all “New1” product creation, please follow the product upload guidelines, HERE Feel free to contact us via Seller Helpdesk, selecting Product Listing & QC as your contact reason.

1 “New” product is any recently uploaded product that has never been live on ZALORA website

• 2. In “seller Accademy” you will find a detail summary of accepted SubCats & Size Systems, also HERE for your reference