Guidance Call 2010 Analyst February 4, 2010 Safe harbour notice - - PDF document

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Guidance Call 2010 Analyst February 4, 2010 Safe harbour notice - - PDF document

Guidance Call 2010 Analyst February 4, 2010 Safe harbour notice Certain statements made in the attached presentation including, but not limited to, statements relating to our 2010 financial guidance (including revenues, EBITDA, capital


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SLIDE 1

2010 Analyst Guidance Call

February 4, 2010

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Safe harbour notice

Certain statements made in the attached presentation including, but not limited to, statements relating to our 2010 financial guidance (including revenues, EBITDA, capital intensity, Adjusted EPS and free cash flow), business

  • utlook, objectives, plans, strategic priorities and other statements that are not historical facts, are forward-
  • looking. Forward-looking statements, by their very nature, are subject to inherent risks and uncertainties and are

based on several assumptions which give rise to the possibility that actual results could differ materially from our expectations expressed in or implied by such forward-looking statements. As a result, we cannot guarantee that any forward-looking statement will materialize and you are cautioned not to place undue reliance on these forward-looking statements. The forward-looking statements contained in this presentation are made as of February 4, 2010 and, accordingly, are subject to change after such date. Except as may be required by Canadian securities laws, we do not undertake any obligation to update or revise any forward-looking statements contained in the attached presentation, whether as a result of new information, future events or otherwise. Except as otherwise indicated by us, these statements do not reflect the potential impact of any non-recurring or other special items or of any dispositions, monetizations, mergers, acquisitions, other business combinations or other transactions that may be announced or that may occur after February 4, 2010. Forward-looking statements are provided for the purpose of providing information about management’s current expectations and plans relating, in particular, to 2010 and allowing investors and others to get a better understanding of our operating environment. Readers are cautioned that such information may not be appropriate for other purposes.

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Safe harbour notice (cont’d)

Material Assumptions A number of Canadian economic and market assumptions were made by BCE in preparing its financial guidance and other forward-looking statements for 2010 contained in the attached presentation, including, but not limited to: (i) a gradual economic improvement beginning in the second half of 2010, (ii) Canadian GDP to increase to approximately 2.6%, compared to 2009, consistent with estimates by the six major banks in Canada, (iii) increased spending and investment in business markets as the economic environment strengthens, (iv) revenues generated by the residential voice telecommunications market to continue to decrease in 2010 due, in part, to wireless substitution, which is expected to increase in 2010 as a result, in particular, of aggressive competitive activity by new wireless entrants having been awarded advanced wireless services (AWS) spectrum by Industry Canada and due to other factors including e-mail and instant messaging substitution, (v) wireline competition in both the business and residential telecommunications markets to continue in 2010 mainly from cable companies and providers of Voice over Internet Protocol services, (vi) wireless industry penetration growth in 2010 similar to 2009, and (vii) video and Internet market growth at levels slightly lower than 2009. In addition, BCE’s and Bell Canada’s financial guidance and other forward-looking statements for 2010 are also based on various internal financial and operational assumptions. Our financial guidance related to Bell (excluding Bell Aliant) is based on certain assumptions concerning Bell, including, but not limited to: (i) residential NAS losses to at least stabilize in 2010, compared to 2009, although the rate of wireless substitution is expected to trend higher in response to aggressive competition from new wireless entrants, (ii) Bell’s business markets performance, including business NAS losses, to improve in 2010, compared to 2009, mainly driven by increased spending, new installations and higher demand for basic connectivity services by business customers consistent with an improving economy, (iii) the November 2009 launch of our new HSPA network to drive increased smartphone penetration and enhance the opportunity for incremental growth in data usage and increased roaming revenues, (iv) wireless EBITDA margin pressure from new entrant competition and increased subscriber acquisition and retention costs, (v) wireless ARPU pressure from new entrant competition, (vi) tight operational cost management, the flow-through of labour reductions from 2009 and the ongoing focus on efficiency and productivity initiatives to result in incremental savings and contribute to the maintenance of stable EBITDA margins,(vii) improved wireline revenues due to revenues from the acquisition of The Source, continued strong growth in Bell’s video business, and a continued focus on pricing discipline, (viii) Bell’s cash taxes in 2010 to be approximately $200 million, (ix) Bell’s 2010 total net benefit plans cost (pension expense), which is based on a discount rate of 6.4% and a 2009 return on pension plan assets of 15%, to be approximately $155 million, (x) Bell’s 2010 retirement benefit plans funding to be approximately $500 million, (xi) Bell’s capital intensity in 2010 to be less than or equal to 16%, and (xii) Bell to continue to invest in fibre deployment to expand its wireline broadband footprint to approximately 3.6 million households by the end of 2010. Our guidance related to BCE is based on certain assumptions for 2010, including, but not limited to: (i) restructuring and other charges in the range of $125 million to $175 million, (ii) depreciation and amortization expense essentially unchanged when compared to 2009, (iii) an effective tax rate of approximately 22%, and a statutory tax rate of approximately 30.6%, (iv) EPS to be positively impacted in 2010 by the planned repurchase of up to $500 million of common shares under BCE’s normal course issuer bid announced in December 2009, and (v) the permanent repayment of long-term debt maturing in 2010. The foregoing assumptions, although considered reasonable by BCE at the time of preparation of its financial guidance and other forward- looking statements, may prove to be inaccurate. Accordingly, our actual results could differ materially from our expectations as set forth in the attached presentation.

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Safe harbour notice (cont’d)

Material Risks Factors that could cause our assumptions and estimates to be inaccurate and actual results or events to differ materially from those expressed in or implied by our forward-looking statements, including our 2010 financial guidance, are listed below. Our ability to meet our 2010 financial guidance essentially depends on our business performance in 2010 which, in turn, is subject to many risks. Accordingly, readers are cautioned that any of the following risks could have a material adverse effect on our 2010 financial guidance. These risks include, but are not limited to: the intensity of competitive activity, including the increase in wireless competitive activity that is expected to result from Industry Canada’s licensing of AWS spectrum to new wireless entrants, and the resulting impact on our ability to retain existing, and attract, new customers, and on our pricing and marketing strategies and financial results; general economic and financial market conditions, the level of consumer confidence and spending, and the demand for, and prices of, our products and services; our ability to implement our strategies and plans in order to produce the expected benefits; our ability to continue to implement our cost reduction initiatives and contain capital intensity while seeking to improve customer service; our ability to respond to technological changes and rapidly

  • ffer new products and services; increased contributions to employee benefit plans; events affecting the functionality of, and our ability to

protect, maintain and replace, our networks, information technology systems and software; events affecting the ability of third-party suppliers to provide to us essential products and services; the quality of our network and customer equipment and the extent to which they may be subject to manufacturing defects; labour disruptions; the potential adverse effects on our Internet and wireless businesses of the significant increase in broadband demand; our ability to raise the capital we need to implement our business plan, including for BCE’s share buy-back program and dividend payments and to fund capital and other expenditures and generally meet our financial obligations; our ability to discontinue certain traditional services as necessary to improve capital and operating efficiencies; regulatory initiatives or proceedings, litigation and changes in laws or regulations; launch and in-orbit risks of satellites used by Bell TV; competition from unregulated U.S. DTH satellite television services sold illegally in Canada and the theft of our satellite television services; BCE’s dependence on the ability of its subsidiaries, joint ventures and other companies in which it has an interest to pay dividends or make other distributions; depending, in particular, on the prevailing economic, competitive and technological environment at any given time, and subject to dividends being declared by the board of directors, there can be no certainty that BCE’s dividend policy will be maintained; stock market volatility; our ability to maintain customer service and our networks operational in the event of the occurrence of epidemics, pandemics and other health risks; health concerns about radio frequency emissions from wireless devices; and loss of key employees. We encourage investors to also read BCE's Safe Harbour Notice Concerning Forward-Looking Statements dated February 4, 2010, for additional information with respect to certain of these and other assumptions and risks, filed by BCE with the Canadian securities commissions (available at www.sedar.com) and with the U.S. Securities and Exchange Commission (available at www.sec.gov). This document is also available on BCE's website at www.bce.ca and is incorporated by reference herein. The terms "free cash flow", "EBITDA" and "Adjusted EPS" used in the attached presentation do not have any standardized meaning prescribed by Canadian GAAP and are therefore unlikely to be comparable to similar measures presented by other issuers. Refer to BCE's news release of February 4, 2010 for more details on these measures.

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Siim Vanaselja

Chief Financial Officer

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1. Q4 & FY 2009 results 2. Capital structure 3. 2010 financial outlook

Financial review

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  • 1. Q4 & FY 2009 results
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2009 financial review

Q4

  • Revenue growth of 4.8%

– Driven largely by The Source acquisition – Improved wireless revenue trajectory

  • EBITDA growth of 1%

– Includes Part II broadcast licence fee recovery – Stronger wireless and TV subscriber activations – Higher y/y pension expense and F/X charges

  • Adjusted EPS in line with expectations

– Favourable tax adjustments in Q4’08

  • FCF reflects higher y/y pension funding and

voluntary $500M pension contribution

2009

  • Revenue and EBITDA in line with guidance
  • EBITDA margin maintained y/y
  • Strong EPS growth of 11.1% supports dividend

increases

  • Accelerated spending on HSPA and broadband

fibre, while maintaining capital efficiency

  • FCF surpassed guidance

(1)

Before restructuring and other and net gains (losses) on investments

(2)

Before common share dividends and including Bell Aliant’s cash distributions

Met or exceeded all increased financial guidance for 2009

Bell ($M) Q4 ’09 Y/Y 2009 Y/Y 3,982 1,395 Capex 640 25.1% 2,390 2.8% Statutory EPS 0.46 n.m. 2.11 n.m. FCF ($M) – 515 (20.4%) 1,956 15.8% 16.1% Q4 ’09 0.51 15 15,020 4.8% 1.0% 6.4 pts Y/Y (7.3%) 5,719 15.9% 2009 (97.7%) 2.50 1,456 Revenue 1.0% EBITDA 1.4% Capital intensity 0.6 pts BCE ($) Y/Y Adjusted EPS(1) 11.1% FCF ($M) – As reported(2) (13.8%)

Before $500M voluntary pension contribution

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Wireline highlights Q4’09

Effectively managing competition and economic pressures

Key metrics Q4’09 Y/Y

Revenue ($M) EBITDA ($M) EBITDA margin 2,840 960 33.8% 4.2% 2.5% (0.6 pts)

  • Revenues reflect The Source acquisition
  • Pace of legacy erosion continues to slow
  • Lower equipment sales to business customers
  • Average revenue per household up 9% y/y
  • EBITDA reflects broadcast licence fee recovery

Wireline

  • 9th quarter of improving retail residential NAS losses
  • Business NAS losses improve y/y
  • Local revenue decline relatively stable q/q
  • LD revenue decline slowed reflecting marketing

initiatives to drive higher international minute volume

0.4 pts 3.3% (6.1%) (5.0%) (7.9%) 29 775 265 Residential NAS erosion Business NAS losses (k) Local revenues ($M) LD revenues ($M)

Y/Y Q4’09 Key metrics

Voice

  • Best net adds in past 4 years
  • ARPU growth from programming and price increases
  • Continued strong revenue and EBITDA growth

ahead of expectations

193% 5.9% 46.3% 41 71.12 120 Net adds (k) Retail ARPU ($) EBITDA ($M)

Y/Y Q4’09 Key metrics

Bell TV

  • Reduced equipment sales and softer business ICT
  • Higher residential Internet net adds up 25%,

maintaining total net adds stable y/y

  • Residential Internet ARPU up 3% y/y

(3.8%) — 973 8 Data revenues ($M) Internet net adds (k)

Y/Y Q4’09 Key metrics

Data

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Improved wireline performance in 2009

  • Residential business delivered good results

notwithstanding intense competition

– Fewer line losses y/y – Wireline voice revenue decline stabilizing – Strong TV performance ahead of expectations

  • Business Markets performance reflects

economic slowdown in 2009

– Higher NAS losses and related toll decline – Reduced spending on equipment and ICT – Reprice pressures in connectivity

  • Acquisition of The Source

– Provided revenue lift in 2H’09 – Minimal EBITDA contribution

  • Diligent cost management drove y/y EBITDA

growth and margin expansion

– Wireline labour* costs down 9% y/y – Wireline G&A* expenses decrease 10% y/y

Focused and disciplined execution in the context of a tough economic and competitive environment

Bell ($M) 2009 Y/Y

Revenues 10,666 0.2%

Local & access 3,159 (6.0%) Data – Product 437 (12.7%) Video 1,593 9.9% Equipment & other 817 42.3% Long distance 1,078 (7.5%) Data – Service 3,259 1.1%

EBITDA 3,907 1.0% EBITDA margin 36.6% 0.2 pts Capex 1,717 12.7% Capital Intensity 16.1% 2.4 pts

Residential NAS Losses

2007 2008 2009 513k 382k 10.0% 8.3% 334k 7.9% Erosion rate Line losses

* Excludes acquisitions of The Source and remaining 50% of Virgin not already owned

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Progress on key wireless metrics

  • Record Q4 gross additions

– Launch of HSPA+ network on November 4th – Expanded handset line up and increased sales

  • f wireless Internet sticks
  • Continued strong postpaid performance in Q4

– Gross adds up 19% – Net adds 38% higher – Stable postpaid churn

Strong postpaid momentum going into 2010

Metrics*

Q4’09 Y/Y Y/Y 11.3%

19.0% 2.3%

8.7%

8.9% 8.4%

6.3%

(0.3%) 121.1%

(3.5%) (0.1 pts) 9.9% 39.3%

37.5% 43.2%

(2.8%) – 5.8% 523k

300k 223k

163k

110k 53k

$51.08 1.8% $327 2009 Total gross additions

Postpaid Prepaid

1,794k

1,056k 738k

COA $336 Total net additions

Postpaid Prepaid

373k

331k 42k

Blended ARPU $50.88 Blended churn rate 1.8%

* Metrics reflect Virgin’s results at 100% on a pro forma basis

  • Improving ARPU trajectory

– Economic impact more fully reflected y/y – Reduced migrations to lower rate plans – Increased smartphone activations and usage

  • Wireless data revenue growth of 32% in Q4’09
  • Smartphone subscribers up 67% y/y
  • COA down 5.8% y/y even with increased

smartphone adoption and intense competition

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Wireless financials

  • Improving service revenue growth in Q4’09

– Reflects progressively stronger quarterly postpaid subscriber acquisition in 2009 – Full consolidation of Virgin in operating results – Offset by lower voice ARPU y/y due to economy and competitive intensity

  • Product revenues reflect impact of acquisitions and stronger y/y smartphone sales
  • EBITDA in Q4’09 impacted by investment in postpaid subscriber acquisition

– Moderated by tight control over retention spending and marketing/advertising expenses

  • Bell Wireless cash flow (EBITDA-Capex) up 36% y/y in Q4’09

($M)

Q4’09 Y/Y

1,198

1,055 129

5.7%

2.1% 43.3%

(10.7%) (2.0%) (1.8 pts) 38.0% 763 435 41.2% 142

2009 Y/Y

Revenues

Service Product

4,558

4,102 405

1.8%

1.1% 8.0%

Operating expenses 2,746 (1.4%) EBITDA 1,812 2.4% EBITDA margin (service revenues) 44.2% 0.6 pts Capex 673 (36.5%)

Disciplined execution of wireless strategy

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  • 2. Capital structure
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Maintain ample liquidity Increase total shareholder returns

  • Dividend increases enabled by growth in Adjusted EPS(1) and FCF
  • Dividend payout ratio of 65%-75% of Adjusted EPS(1)
  • Return surplus cash to shareholders

– $500M NCIB for 2010

  • $1.4B committed 3-year credit facilities: largely undrawn
  • $660M cash balance at YE’09
  • Easily manageable debt maturity schedule

– Minimal debt maturities before 2014

Maintain strong credit profile

1 2 4

  • Solid investment grade metrics

– Net debt/Adjusted EBITDA of 1.9x at YE’09 – Adjusted EBITDA/Net interest of 8.8x at YE’09

  • In line with BBB+ credit rating

Capital markets strategy for 2010 consistent with 2009

Business performance supports capital markets strategy

(1) Adjusted EPS is EPS before restructuring and other and net gains (losses) on investments

Grow sustainable free cash flow

  • Healthy FCF growth expected in 2010, while maintaining

appropriate capital spend levels

  • ~$500M-$600M of projected cash on hand at end of 2010

3

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Strong balance sheet and liquidity position

  • Strong liquidity position

– $660M in cash at end of 2009 – Access to $1.4B of credit facilities

  • Refinanced $1B 2010 debt maturities in 2009

– 4.85% interest rate is 245 bps lower than 2010 debt for annualized interest savings of ~$25M – Early redemption of $600M of 2010 debt in 2009 – $400M of YE’09 cash balance earmarked to meet remaining 2010 debt maturities

  • Series ED maturing April 15, 2010: $125M
  • Series ES maturing October 15, 2010: $269M
  • Key credit ratios strengthening

– Investment grade ratings and stable outlook from all rating agencies – Credit ratios positively impacted in 2010 by voluntary pension contribution made in Dec’09

Bell liquidity position ($M)

(1)

Free cash flow before common share dividends and voluntary $500M pension contribution

BOP cash balance (Jan.1, 2009) 3,045 Free cash flow(1) 1,956 Voluntary pension contribution (500) Debt issuance 1,000 Debt repayments (2,100) Capital lease repayments (265) Acquisitions (391) Sale of non-core assets 124 NCIB (894) Dividends (common shares) (1,201) Other (114) EOP cash balance (Dec.31, 2009) 660 Credit Facilities 1,400

* Net debt includes capital leases, preferred shares and A/R securitization * Adjusted EBITDA includes Bell Aliant’s cash distributions * Net interest includes preferred share dividends and A/R securitization costs

Bell credit ratios*

Policy 2009 2010E Net debt/Adjusted EBITDA 1.5x-2.0x 1.9x Adjusted EBITDA/Net interest >7.5x 8.8x

  • Significant financial flexibility
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15

Capital structure

Capital structure metrics improving under 2010 plan

Net debt ($M)

Cash (660)

Common shares 2009 2010

Dividend $1.62(1) $1.74 Free cash flow coverage ratio 1.6x 1.5x-1.7x 6,019 2,065 Preferred shares 2,770 A/R securitization 1,140 Net debt (12/31/2009) 11,334 Bell debentures Capital leases & other

  • Solid capital structure

– Investment grade ratings and stable

  • utlook from all rating agencies
  • Favourable debt maturity schedule
  • Debt repayments of $2.5B in 2009-

2010 financed through cash on hand

  • Attractive dividend coverage ratio

and yield

  • Capital structure optimized to

deliver sustainable increased returns of capital to shareholders

2010 2011 2012 2013-2017 2018-2028 After

Debt maturities ($M)

394 250 500 2,050 400 2,425

(1)

Q4’09 annualized common share dividend

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Increasing total shareholder returns

Strong commitment to return cash to shareholders

Common share dividend

  • 19% increase in common dividend since Q4’08
  • Dividend for 2010 increased by 7% to $1.74

– Maintaining a conservative Adjusted EPS(1) payout ratio at low end of target policy range of 65%-75%

  • Higher dividend rate supported by EPS and free

cash flow growth for 2010

$1.46

(1) Adjusted EPS is EPS before restructuring and other and net gains (losses) on investments

Delivering on dividend growth model

(Annualized common dividend per share) $1.54 $1.62 Q4 2008 H1 2009 2010 $1.74 H2 2009 +19%

Share repurchase

  • Share buyback for up to $500M to be executed
  • ver course of 2010
  • Accretive to EPS and surplus cash

– Contributes $0.03 to Adjusted EPS in 2010 – Annualized dividend savings of ~$30M

  • Over 92M shares repurchased and cancelled

since 2006 for ~$2.5B

Share buyback program 2009: 40M 2010: up to 20M

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SLIDE 18
  • 3. 2010 financial outlook
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Financial guidance

2010 outlook (1)

Revenues 1%-2% EBITDA 2%-4% Capital intensity < 16% Adjusted EPS (2) $2.65-$2.75

6%-10%

Free cash flow (3) ~$2,000M-$2,200M Annualized common share dividend $1.74

(1) Revenue, EBITDA and capital intensity guidance for Bell excluding Bell Aliant (2)

EPS before restructuring and other and net gains (losses) on investments

(3)

Free cash flow before common share dividends and including Bell Aliant's cash distributions

Delivering well-balanced financial performance in 2010

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Revenue outlook

Improving trajectory and wireless subscriber momentum

Step-up in wireline revenue trajectory

  • Revenues from acquisition of The Source
  • Residential NAS losses stabilizing
  • Business NAS erosion abating
  • Continued strong TV growth
  • Continued focus on pricing discipline

Improving wireless performance

  • Higher share of postpaid gross and net adds
  • Increased smartphone activations and data usage

Gradual economic recovery beginning in 2H’10

  • Well positioned to pursue improved Business

Markets performance

2009 2010

Bell revenue ($M)

15,020 1%-2%

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EBITDA outlook

Continue to drive out costs to maintain margins

  • Stable EBITDA margin supported by continued

focus on cost reduction

  • Pension expense lower y/y
  • F/X benefit due to better $C/$US exchange rate
  • Increased investment in wireless subscriber

acquisitions and retention due to HSPA launch

  • Incremental Olympics spend in Q1’10 of

~$60M-$70M

– Accounted for in guidance

2009 2010

Bell EBITDA ($M)

5,719 2%-4%

38.1% Margin EBITDA

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Pension funding and expense estimates

Addressing pension issue in a prudent manner

Bell 2009 2010

Return on plan assets 15% Required cash funding $521M ~$500M Voluntary contribution $500

  • 7.0%

Pension expense: – DB pension – DC pension – PRBs $161M $38M $64M ~$55M ~$40M ~$60M Cash pension funding: – DB pension – DC pension – PRBs $397M $36M $88M ~$370M ~$40M ~$90M Total cash funding (pre-tax) $1,021M ~$500M $263M $0.23 Discount rate 6.4% Total pension expense ~$155M P&L impact (after tax) $0.14

  • Pension expense down ~$110M y/y

– Favourable impact of voluntary pension payment made at end of 2009 – Higher than expected asset returns in 2009 – Offset partly by lower discount rate – Expect $25M-$50M one-time BCE pension valuation credit in Q1’10

  • Cash funding lower y/y

– Voluntary pension funding reduced YE’09 solvency deficit to ~$1.3B – Solvency discount rate of 4.5% for 2010 vs. 4.85% for 2009

  • $500M voluntary pension contribution

positively impacts 2010 performance

– Cash taxes lower by ~$135M – Pension funding reduced by ~$75M – Pension expense improves ~$45M

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Tax outlook

Effectively managing cash taxes

2009 2010 2011 2012

Tax rates

2009 2010 32.3% 15.0% Statutory rate 30.6% Effective rate ~22% $500M

Bell cash taxes

$168M ~$200M

Cash taxes

  • Reduction of $135M in 2010 driven by

$500M voluntary contribution to DB plan

  • Accelerated utilization of ITC carry-forwards

– $440M of unused ITCs available at YE’09 – Expected to be fully utilized in 2011

  • Step-up in 2011-2012, but manageable

Tax expense

  • Lower statutory tax rate in 2010 due to

reduction in Federal and Ontario rates

  • Effective tax rate below statutory levels

– Bell Aliant earnings distributed to public unitholders not taxable – Favourable resolution of tax audits

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EPS growth supports dividend increase

Adjusted EPS up 6% to 10% in 2010

Adjusted EPS(1)

(1)

Before restructuring and other and net gains (losses) on investments

(2)

EBITDA growth before pension expense

(3)

Other includes depreciation & amortization, and fees on early redemption of Bell Canada Series M-18 Debentures and BCE Inc. Series C Notes in 2009, as well as F/X impacts

  • EBITDA (pre-pension) contributing to

EPS growth in 2010 – Marginal impact from acquisitions – F/X upside from U.S. dollar hedges due to stronger Canadian dollar

  • NCIB accretive to EPS

– ~$0.03 per share in 2010

  • Depreciation & amortization relatively

stable y/y

  • Lower estimated pension expense y/y

– Contributes ~$0.09 per share in 2010

  • Lower net interest expense due to $1B

debt refinancing in 2009 and reduction in capital leases

  • Reduced level of tax adjustments in 2010

$2.50

2009 NCIB & EBITDA(2) growth Tax Net interest &

  • ther(3)

2010 Pension

$2.65-$2.75

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Free cash flow forecast

  • Includes ~$210M benefit from voluntary

pension contribution in 2009 – Cash tax savings of $135M due to tax deductible nature of contribution – Pension funding reduced by $75M as a result of lower pension deficit

  • Higher EBITDA before pension expense
  • Maintaining capital intensity at ≤16%
  • F/X benefit driven by higher $C/$US

exchange rate – 2010 hedging substantially completed

  • Continued disciplined cost control and

working capital management

  • ~$500M-$600M cash surplus at YE’10, with

no major near-term debt maturities

  • Significant financial flexibility to balance

shareholder returns with robust ongoing levels of strategic capital investment

Substantial free cash flow generation supports execution

  • f business plan and capital markets strategy

FCF before common dividends ($M)

(1)

EBITDA growth before pension expense

(3)

Other includes working capital changes

2009 Voluntary pension contribution Taxes Net interest, restructuring &

  • ther(2)

2010 EBITDA(1) growth & capex

~$2,000-$2,200 $1,456 $500

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25

Free cash flow walkdown

2010 $M

EBITDA(1) less capex ~3,500-3,700 Preferred share dividends ~(110) Bell Aliant distribution (based on 2009 distributable cash) 290 Net interest(2) ~(600) Cash pension ~(500) Cash taxes & non-cash ITCs ~(275) Restructuring paid & other(3) ~(300) Free cash flow ~2,000-2,200

(1) EBITDA before pension expense (2) Includes A/R securitization costs (3) Other includes primarily change in working capital

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26

Appendix

Key market & operational assumptions framing 2010 outlook

Gradual economic improvement with momentum beginning in 2H’10

  • Consensus average GDP growth expectation of six major Canadian banks of 2.6%

Wireless industry penetration growth similar to 2009

  • HSPA+ network launch driving increased smartphone device penetration and enhanced opportunity for incremental

growth in data usage and roaming revenues

  • EBITDA margin pressure from increased acquisition and retention costs, driven by increased subscriber loading of

data device customers and heightened competitive intensity from new wireless entrants

  • Potential for added ARPU pressure from new wireless entrant competition in 2010

Residential NAS losses stabilizing and business NAS erosion improving

  • Continued residential wireline competition mainly from cable TV/VoIP providers
  • Wireless substitution expected to trend higher in response to aggressive new wireless entrants
  • Increased spending and investment by business customers as economy strengthens

Incremental savings from cost reduction initiatives

  • Flow-through of headcount reductions from 2009 and ongoing focus on efficiency/productivity initiatives
  • Tight operational management and expense tracking in place to support maintenance of stable EBITDA margins

Continued fibre deployment expanding wireline broadband footprint

  • ~3.6 million households passed by end of 2010

Video and Internet market growth at slightly lower levels than 2009

  • Continue to leverage HD leadership, higher MDU penetration and presence at The Source
  • Further growth in FTTN subscribers
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27

Appendix

Key financial assumptions for 2010

Bell

  • Preliminary net benefit plans cost (pension expense) estimate of ~$155M
  • Total cash funding of pension plan of ~$500M
  • Bell cash taxes of ~$200M

BCE

  • Depreciation and amortization relatively stable
  • Restructuring and other expenses of $125M to $175M
  • Effective tax rate of ~22%
  • Normal Course Issuer Bid for up to 20M outstanding common shares
  • 2010 debt maturities repaid
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28

Transition to IFRS

Changeover from Canadian GAAP to IFRS

  • Beginning on January 1, 2011, Canadian publicly-accountable enterprises will be required to prepare their

financial statements using IFRS

  • Dual reporting internally during 2010 to permit preparation of comparative results in 2011
  • Areas of significant difference include: capital assets, impairment of assets, provisions, business combinations

and employee benefits

Transition plan in progress

  • Description of changeover plan in 2008 and 2009 MD&As
  • Updates and progress on implementation disclosed in interim MD&As

IFRS adoption will have impact on financial statements and operating results

  • Assessment and quantification of significant effects underway
  • Final selection of accounting policy choices to be made before the changeover date

External communication

  • Analyst information session to be held later in the year
  • Details of major changes and impacts will be provided at that time
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SLIDE 30

George Cope

President & Chief Executive Officer

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SLIDE 31

Business overview

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31

5 strategic imperatives

Strategic imperative Rationale

  • Build future platforms to support growth and

improve competitive position

  • Capture fair share of market growth profitably
  • Offset NAS decline with growth businesses
  • Expand share of wallet
  • Key driver of retention
  • Improve competitiveness and differentiate

Achieve a competitive cost structure

  • Maintain margins in face of ongoing legacy

revenue decline

Invest in broadband networks and services Accelerate wireless Leverage wireline momentum Improve customer service

1 2 3 4 5

Our goal is “to be recognized by customers as Canada’s leading communications company”

slide-33
SLIDE 33

Strategic imperative

Invest in broadband networks & services

1

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SLIDE 34

33

  • 1. Invest in broadband networks & services

Growing base of subscribers on broadband platforms

Revenue generating units (RGUs)

Successfully executing on our 4P strategy

TV High-speed Internet Wireless NAS

Q4 2008 Q4 2009

38k

  • Continued subscriber momentum with total

RGU growth of 174% in Q4’09

– Strong direct channel and retail performance – Effective execution of marketing program

  • 212k net RGU adds in Q4’09, excluding NAS

– Wireless net adds up 39% y/y – Three-fold increase in TV net adds y/y – Residential Internet net adds up 25% y/y

  • FTTN subscribers up 46% y/y to 500k

Net subscriber additions (k)

104k

8 14 117 (101) 8 41 163 (108)

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SLIDE 35

34

  • 1. Invest in broadband networks & services

Investing for the future

Capital spending focused on broadband

Investments in HSPA created the largest, fastest, and reliable high- speed network Launched new satellite to maintain HD leadership Launching fibre-to-the- home in 2010 to enable 100 Mbps+ in new housing developments Accelerating fibre-to-the-node to deliver 25 Mbps+ to 5 million homes by 2012 Launch of IPTV in 2010 starting with Toronto and Montreal Deploying fibre-to-the- building to deliver 60 Mbps+ in condos and apartments

Wireless Video Internet

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SLIDE 36

35

  • 1. Invest in broadband networks & services

Accelerated fibre deployment

Deliver 25 Mbps+ capability to 5 million homes by 2012

FTTx footprint

2009 2010 2.9M 3.6M

58% 100%

Homes passed % of FTTx program completed

FTTN – Accelerated build

  • Toronto and Montréal completed in Q1’10
  • VDSL2 deployment substantially advanced

– 1.8M homes passed with 25 Mbps capability by Q1’10 – 100% of network to have VDSL2 cards available by end of 2010

FTTB – 1,600 MDUs by end of 2012

  • 1,300 existing and 300 new MDUs

FTTH – New for 2010

  • Québec City build-out
  • All new neighbourhoods beginning in 2H’10

– Cost to deploy FTTH compares favourably to FTTN – Following lead of other global players in new neighbourhood deployments (AT&T, BT, Telstra)

  • 100 Mbps capability to all homes passed

Wireless network

  • 75% of HSPA cell sites have 100 Mbps fibre

Existing Neighbourhoods(1) New Neighbourhoods

FTTN

~$400 ~$1,100

FTTH

~$650 ~$1,200

Deployment cost per new home passed

(1)

For plant infrastructure that is 85% aerial / 15% buried

5.0M 2012

72%

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SLIDE 37

36

  • 1. Invest in broadband networks & services

FTTH implementation in Québec

Leveraging aerial network in Québec

  • FTTH build-out in Québec City

– Leveraging aerial plant (85% of network) – 3-year plan – Service-ready starting in Q4’10

  • Cost effective in highly aerial footprint

– Cost per home passed now cost competitive with FTTN – Fibre provides highest availability network and reduced operating costs

  • Capital efficient

– Leverage past FTTN investment – Executed within 16% capital intensity

ANCIENNE LORETTE STE-FOY ST-CYRILLE ST-REAL CHARLESBOURG BEAUPORT ST-ROMUALD LORETTEVILLE LEVIS - WOLFE ST-NICOLAS

Québec City build-out

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SLIDE 38

37

  • 1. Invest in broadband networks & services

IPTV launch in 2010

Enhancing our competitive position in core urban markets

Well positioned to move forward with IPTV

  • Selected Microsoft MediaRoom, global leader in IPTV
  • TV feature superiority vs. traditional cable

– SVOD, Whole Home PVR, remote PVR management

  • Leverage core competencies and experience in TV
  • IPTV is complementary to DTH

– Opportunity to gain share in core urban markets

IPTV network readiness

  • IPTV will overlay our FTTN network deployment

– Toronto/Montréal fully equipped with FTTN

  • Product to deliver 25 Mbps+ service
  • Ability to fully launch IPTV, while maintaining
  • verall capital intensity at or below 16%
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SLIDE 39

38

  • 1. Invest in broadband networks & services

Capital intensity consistent with other North American carriers

~80% of capital spending focused on 5 strategic imperatives Capital intensity

Source: Company reports. 2010 figures for Verizon and AT&T derived from company guidance and First Call analyst estimates

  • Bell’s CI reflects investment in strategic priorities to

support growth and improve competitive position

  • CI in line with other major global carriers
  • Wireless CI lower y/y in 2010

– Reduction reflects launch of HSPA+ network – Network sharing agreement – Longer-term, average wireless CI at ~11%-12%

2009 2010 15.3% 14%-15% x%

  • Tight management of legacy investments
  • Accelerating broadband investment

– FTTN buildout substantially advanced

  • FTTH build-out in Québec
  • Continue preparations for IPTV roll-out

15.9% <16% 15.8% ~16% 14.1% 14.5% to 15.5%

2009 2010 2009 2010

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SLIDE 40

Strategic imperative

Accelerate wireless

2

slide-41
SLIDE 41

40

  • 2. Accelerate wireless

Delivered on wireless priorities in 2009

Network

  • HSPA+ launched

Distribution

  • The Source acquired

Handsets

  • iPhone launched
  • Leading HSPA/CDMA selection

Brand

  • Refreshed Bell brand
  • Virgin acquired and strategically

aligned

Key Accomplishments

  • Largest HSPA+ deployment in North America
  • Broadest HSPA+ network in Canada

– Over 4,100 cell sites, covering 93% of population – 75% of cell sites with 100 Mbps of fibre

  • 747 retail stores nationally

– Presence in Canada’s top 125 malls

  • Bell Mobility and Virgin at The Source on Jan. 4th

– Rolling out to 565 stores

  • Broadest range of choice in wireless devices
  • ~50 different mobile device options available

– 16 on HSPA platform

  • Four new brand elements

– New look, logo and tag lines – Theme of “on Bell”

  • Virgin brand significantly differentiated from Bell

– Affordable, youth-oriented flanker brand

Enhancing Bell’s competitive position

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SLIDE 42

41

  • 2. Accelerate wireless

Improving wireless trends

Improved postpaid mix with strong data growth

  • Total net adds up 6.3% in ‘09

– Better sales execution and device line-up – Effective advertising and promotions

  • HSPA driving increased activations

– ~50% of HSPA subs in Q4’09 new to wireless – Stable postpaid churn – Contributing to strong data growth

  • Wireless data growth accelerating

– ~1M data devices activated in ’09 – Represents ~18% of service revenues

  • Measurable progress on key financial metrics

– ARPU decline stabilizing – COA reduced 9.9% in ‘09, even with increased smartphone sales – EBITDA margin up 0.6 pts in ’09 to 44.2%

Wireless gross adds Wireless net adds

2008 2009

1,651k 1,794k

2008 2009

351k 373k

COA

2008 2009

$373 $336

Per gross add

EBITDA margin

2008 2009 EBITDA as % of service revenues

43.6% 44.2%

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SLIDE 43

42

  • 2. Accelerate wireless

Leveraging new capabilities for 2010

New HSPA+ network

  • Eliminates handset and roaming

disadvantages

  • Delivers network superiority

4x Rogers HSPA+ coverage 200 countries with roaming AT&T roaming agreement 21 Mbps download speeds Launch in The Source

  • Rolling out Bell Mobility and

Virgin to 565 stores across Canada

  • Valuable channel that drives

significant wireless unit sales

Focused on capturing fair share of postpaid market

Q1'09 Q2'09 Q3'09 Objective 20% 29% Share of incumbent postpaid net adds

~33%

Market share

19%

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SLIDE 44

43

  • 2. Accelerate wireless

Significant wireless data opportunity

Drive wireless data penetration and usage

Wireless data

2007 2008 2009 as % of wireless service revenues

10% 13% 18%

  • New HSPA+ network enabling accelerated

wireless data growth

– Step-up in smartphone offerings – Higher usage

  • Increasing smartphone penetration

– Smartphone ARPU significantly higher than average postpaid ARPU – Exploding number of data applications

  • Growing demand for wireless Internet sticks

Exit Rate

Web

Download Peak Avg. Up to 21 Mbps 2.6 Mbps-4.8 Mbps Upload Peak Avg. Up to 5.76 Mbps 600 Kbps-1.5 Mbps

Bell’s HSPA+ network coverage 100% by end of April 2010

HSPA+ network speeds

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SLIDE 45

44

  • 2. Accelerate wireless

2010 priorities

Regain postpaid market share… …while managing impact of new entrants Network Distribution & brand Devices Competition

  • Leverage superior

performance

  • Further groom

HSPA+ network

  • Begin capturing fair

share of inbound global roaming

  • Wireless rollout

across The Source stores

  • Improve business

market coverage

  • Leverage Virgin

brand

  • Increase

Smartphone penetration and usage

  • Launch Android

handsets

  • Drive wireless

broadband

  • Leverage high

speed network and footprint advantage

  • Leverage service

bundle capabilities

  • Compete on

innovation, quality, product selection and service

  • Use flanker brands

to compete with new entrant competitive offers

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SLIDE 46

Strategic imperative

Leverage wireline momentum

3

slide-47
SLIDE 47

46

  • 3. Leverage wireline momentum

Effectively managing NAS erosion

2008 2009 2010

Residential

Net NAS losses Y/Y erosion rate

8.3% 7.9%

Continuing to slow Residential NAS erosion

  • 12.6% fewer residential line losses y/y in 2009

– Nine consecutive quarters of improving retail residential line losses – Bundles penetration and better service execution contributing to improving trend

  • Implement innovative retention tactics, including

contracts for bundle discounts

382k 334k 2008 2009 2010

Business

Net NAS losses Y/Y erosion rate

1.7% 3.7%

Turnaround NAS losses in business markets

  • Economy adversely impacted erosion in 2009

– Higher access line disconnections and fewer new installs – However, overall market share has been maintained

  • Continued switch to IP, but at a more measured pace
  • Gradual recovery in small business segment
  • Focus on winbacks in large Enterprise segment

54k 113k

Stabilizing residential NAS losses in 2010, while maintaining pricing discipline

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SLIDE 48

47

  • 3. Leverage wireline momentum

Bell TV outperforming on all fronts

Bell TV leadership accelerates

Exceptional results in 2009

  • Strong revenue growth of 10%
  • ARPU increased $10 since 2007

– Reflects programming upgrades, higher HD penetration and pricing actions

  • EBITDA* up 18% y/y
  • Net adds of 113k vs. 30k in 2008

– HD attach offers and direct channel strength – Bell TV available at The Source – TELUS resale agreement

Maintaining industry leadership in HD

  • Most HD channels in Canada at 107
  • Increased HD and PVR penetration

– HD box penetration in 2009 up 15 pts y/y to 41% – PVR penetration ~30%

Continuing to improve our DTH platform

  • Remote PVR
  • Launch of pick-and-pay programming in Québec

* Excludes recovery of Part II broadcast licence fees

2007 2008 2009

Net additions

30k 113k 2007 2008 2009

Retail ARPU

$65.37 $69.59 $59.69 2k

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SLIDE 49

48

  • 3. Leverage wireline momentum

Business Markets overview

Well positioned to pursue improved performance in 2010 as economy recovers

  • Economy impacted revenue performance in 2009

– Reduced equipment sales – Lower demand for basic connectivity service

  • Improving EBITDA margins and cash flow

– 3-point EBITDA margin improvement in 2009 – EBITDA-CAPEX growth of 17% in 2009

  • Winning back important customer contracts

– No major customer bids lost in 2009 – Less competitive intensity expected in 2010 – Continued focus on profitability of bids and offers

  • Optimize operations to further reduce costs

– Efficiencies from integration of business units – On-net migration in Western Canada – Productivity improvements

  • Better 2010 expected

– Business NAS erosion improvement – Growing momentum in ICT (professional services) – Strong project backlog and funnel

Business Markets EBITDA margin

2008 2009 + 3 pts

Business Markets cash flow

2008 2009 17%

EBITDA-CAPEX

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SLIDE 50

Strategic imperative

Improve customer service

4

slide-51
SLIDE 51

50

  • 4. Improve customer service

Real customer service improvement

Dramatic change in service trajectory

[91%] >85% 2008 2009

Fewer calls

Agent calls handled -- Residential

  • 16%

2008 2009 82% 79%

Increased satisfaction

+ 3 pts

Help desk agent satisfaction -- Residential

Same Day Next Day

  • Launched Sept ’08
  • >90% completion rate in ’09
  • n all 3 home products
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SLIDE 52

51

  • 4. Improve customer service

$140M investment in 2010

Service improvements translating into meaningful cost reduction and customer satisfaction Better service in the field Restructuring around the home

Team-based support for field technicians Continuing to improve Internet service Maintain 2-day installation and Same Day Next Day repair “No surprise” billing Streamlined call routing Creating Bell Home service centres Labour stability

– Long-term agreements reached in 2009 with ~10k of ~18k Bell union employees

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SLIDE 53

52

  • 4. Improve customer service

New service campaign

slide-54
SLIDE 54

Strategic imperative

Achieve a competitive cost structure

5

slide-55
SLIDE 55

54

  • 5. Achieve a competitive cost structure

Labour force reductions

Labour force to stay aligned with revenues Bell labour force *

(3,300) 44,100 38,300 Jun’08 Dec’09 2008 Reductions

* Excludes acquisitions of The Source and 50% of Virgin not already owned

  • 13%
  • Since June’08, total Bell workforce

reduced by 5,800

– 13% of total Bell employees – 22% of management

  • 830 additional reductions in Q4,

bringing total for 2009 to 2,500

– Integrated Enterprise, SMB and Bell West units into a single entity – Retirement incentive accepted by ~1,300 – 5% management reduction completed in second half of 2009

  • Labour cost reduction opportunities

– Driven by productivity improvements – Attrition, re-staffing vacancies – Contract management – Focus on variable pay for performance 2009 Reductions (2,500)

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SLIDE 56

55

  • 5. Achieve a competitive cost structure

Maintaining strong focus on cost control

Continue driving out costs to maintain margins Wireline support costs

Driving down wireline expenses*

  • Wireline labour costs down 9% in 2009
  • Wireline G&A expenses down 10% in 2009

Improved working capital

  • Tighter collections: A/R balance ~$100M lower in ‘09
  • DSO improvement of ~5 days in 2009

Further cost reduction opportunities

  • Renegotiated contracts with all key IT vendors and
  • utsource suppliers

– 15% reduction in IT and network supply chain costs since 2008 – Total expected savings of $50M-$60M in 2010

  • Leveraging operational synergies from integration of

business customer-facing units

  • Field force productivity improvements
  • Network maintenance costs
  • Off-net traffic
  • Wireless client care costs

OPEX for Wireline Field Services, IT, Network and Corporate Support ($B) ~2.3 2008 2009 2010 ~2.2 ~2.1

* Excludes acquisitions of The Source and 50% of Virgin not already owned

  • 9%
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56

Summary

Dividend coverage of ~1.6x highest among North American telcos, while offering an attractive yield Met all increased financial guidance for 2009 Making the appropriate investments for the future to drive RGU growth

  • Accelerated broadband fibre deployment plan, including FTTH in Quebec City
  • Leverage HSPA+ wireless network
  • Launch IPTV

Continue to execute on capital markets strategy

  • Build on proven track record of consistent, sustainable dividend increases

– 19% increase in dividend since Q4’08

  • Executed $1B NCIB in 2009; additional $500M for planned share buyback in 2010

Well balanced financial guidance for 2010

  • Provides for FCF of over $2B
  • Consistent with capital markets strategy, surplus cash redeployed to shareholders