2010 Analyst Guidance Call
February 4, 2010
Guidance Call 2010 Analyst February 4, 2010 Safe harbour notice - - PDF document
Guidance Call 2010 Analyst February 4, 2010 Safe harbour notice Certain statements made in the attached presentation including, but not limited to, statements relating to our 2010 financial guidance (including revenues, EBITDA, capital
February 4, 2010
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Certain statements made in the attached presentation including, but not limited to, statements relating to our 2010 financial guidance (including revenues, EBITDA, capital intensity, Adjusted EPS and free cash flow), business
based on several assumptions which give rise to the possibility that actual results could differ materially from our expectations expressed in or implied by such forward-looking statements. As a result, we cannot guarantee that any forward-looking statement will materialize and you are cautioned not to place undue reliance on these forward-looking statements. The forward-looking statements contained in this presentation are made as of February 4, 2010 and, accordingly, are subject to change after such date. Except as may be required by Canadian securities laws, we do not undertake any obligation to update or revise any forward-looking statements contained in the attached presentation, whether as a result of new information, future events or otherwise. Except as otherwise indicated by us, these statements do not reflect the potential impact of any non-recurring or other special items or of any dispositions, monetizations, mergers, acquisitions, other business combinations or other transactions that may be announced or that may occur after February 4, 2010. Forward-looking statements are provided for the purpose of providing information about management’s current expectations and plans relating, in particular, to 2010 and allowing investors and others to get a better understanding of our operating environment. Readers are cautioned that such information may not be appropriate for other purposes.
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Material Assumptions A number of Canadian economic and market assumptions were made by BCE in preparing its financial guidance and other forward-looking statements for 2010 contained in the attached presentation, including, but not limited to: (i) a gradual economic improvement beginning in the second half of 2010, (ii) Canadian GDP to increase to approximately 2.6%, compared to 2009, consistent with estimates by the six major banks in Canada, (iii) increased spending and investment in business markets as the economic environment strengthens, (iv) revenues generated by the residential voice telecommunications market to continue to decrease in 2010 due, in part, to wireless substitution, which is expected to increase in 2010 as a result, in particular, of aggressive competitive activity by new wireless entrants having been awarded advanced wireless services (AWS) spectrum by Industry Canada and due to other factors including e-mail and instant messaging substitution, (v) wireline competition in both the business and residential telecommunications markets to continue in 2010 mainly from cable companies and providers of Voice over Internet Protocol services, (vi) wireless industry penetration growth in 2010 similar to 2009, and (vii) video and Internet market growth at levels slightly lower than 2009. In addition, BCE’s and Bell Canada’s financial guidance and other forward-looking statements for 2010 are also based on various internal financial and operational assumptions. Our financial guidance related to Bell (excluding Bell Aliant) is based on certain assumptions concerning Bell, including, but not limited to: (i) residential NAS losses to at least stabilize in 2010, compared to 2009, although the rate of wireless substitution is expected to trend higher in response to aggressive competition from new wireless entrants, (ii) Bell’s business markets performance, including business NAS losses, to improve in 2010, compared to 2009, mainly driven by increased spending, new installations and higher demand for basic connectivity services by business customers consistent with an improving economy, (iii) the November 2009 launch of our new HSPA network to drive increased smartphone penetration and enhance the opportunity for incremental growth in data usage and increased roaming revenues, (iv) wireless EBITDA margin pressure from new entrant competition and increased subscriber acquisition and retention costs, (v) wireless ARPU pressure from new entrant competition, (vi) tight operational cost management, the flow-through of labour reductions from 2009 and the ongoing focus on efficiency and productivity initiatives to result in incremental savings and contribute to the maintenance of stable EBITDA margins,(vii) improved wireline revenues due to revenues from the acquisition of The Source, continued strong growth in Bell’s video business, and a continued focus on pricing discipline, (viii) Bell’s cash taxes in 2010 to be approximately $200 million, (ix) Bell’s 2010 total net benefit plans cost (pension expense), which is based on a discount rate of 6.4% and a 2009 return on pension plan assets of 15%, to be approximately $155 million, (x) Bell’s 2010 retirement benefit plans funding to be approximately $500 million, (xi) Bell’s capital intensity in 2010 to be less than or equal to 16%, and (xii) Bell to continue to invest in fibre deployment to expand its wireline broadband footprint to approximately 3.6 million households by the end of 2010. Our guidance related to BCE is based on certain assumptions for 2010, including, but not limited to: (i) restructuring and other charges in the range of $125 million to $175 million, (ii) depreciation and amortization expense essentially unchanged when compared to 2009, (iii) an effective tax rate of approximately 22%, and a statutory tax rate of approximately 30.6%, (iv) EPS to be positively impacted in 2010 by the planned repurchase of up to $500 million of common shares under BCE’s normal course issuer bid announced in December 2009, and (v) the permanent repayment of long-term debt maturing in 2010. The foregoing assumptions, although considered reasonable by BCE at the time of preparation of its financial guidance and other forward- looking statements, may prove to be inaccurate. Accordingly, our actual results could differ materially from our expectations as set forth in the attached presentation.
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Material Risks Factors that could cause our assumptions and estimates to be inaccurate and actual results or events to differ materially from those expressed in or implied by our forward-looking statements, including our 2010 financial guidance, are listed below. Our ability to meet our 2010 financial guidance essentially depends on our business performance in 2010 which, in turn, is subject to many risks. Accordingly, readers are cautioned that any of the following risks could have a material adverse effect on our 2010 financial guidance. These risks include, but are not limited to: the intensity of competitive activity, including the increase in wireless competitive activity that is expected to result from Industry Canada’s licensing of AWS spectrum to new wireless entrants, and the resulting impact on our ability to retain existing, and attract, new customers, and on our pricing and marketing strategies and financial results; general economic and financial market conditions, the level of consumer confidence and spending, and the demand for, and prices of, our products and services; our ability to implement our strategies and plans in order to produce the expected benefits; our ability to continue to implement our cost reduction initiatives and contain capital intensity while seeking to improve customer service; our ability to respond to technological changes and rapidly
protect, maintain and replace, our networks, information technology systems and software; events affecting the ability of third-party suppliers to provide to us essential products and services; the quality of our network and customer equipment and the extent to which they may be subject to manufacturing defects; labour disruptions; the potential adverse effects on our Internet and wireless businesses of the significant increase in broadband demand; our ability to raise the capital we need to implement our business plan, including for BCE’s share buy-back program and dividend payments and to fund capital and other expenditures and generally meet our financial obligations; our ability to discontinue certain traditional services as necessary to improve capital and operating efficiencies; regulatory initiatives or proceedings, litigation and changes in laws or regulations; launch and in-orbit risks of satellites used by Bell TV; competition from unregulated U.S. DTH satellite television services sold illegally in Canada and the theft of our satellite television services; BCE’s dependence on the ability of its subsidiaries, joint ventures and other companies in which it has an interest to pay dividends or make other distributions; depending, in particular, on the prevailing economic, competitive and technological environment at any given time, and subject to dividends being declared by the board of directors, there can be no certainty that BCE’s dividend policy will be maintained; stock market volatility; our ability to maintain customer service and our networks operational in the event of the occurrence of epidemics, pandemics and other health risks; health concerns about radio frequency emissions from wireless devices; and loss of key employees. We encourage investors to also read BCE's Safe Harbour Notice Concerning Forward-Looking Statements dated February 4, 2010, for additional information with respect to certain of these and other assumptions and risks, filed by BCE with the Canadian securities commissions (available at www.sedar.com) and with the U.S. Securities and Exchange Commission (available at www.sec.gov). This document is also available on BCE's website at www.bce.ca and is incorporated by reference herein. The terms "free cash flow", "EBITDA" and "Adjusted EPS" used in the attached presentation do not have any standardized meaning prescribed by Canadian GAAP and are therefore unlikely to be comparable to similar measures presented by other issuers. Refer to BCE's news release of February 4, 2010 for more details on these measures.
Chief Financial Officer
1. Q4 & FY 2009 results 2. Capital structure 3. 2010 financial outlook
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Q4
– Driven largely by The Source acquisition – Improved wireless revenue trajectory
– Includes Part II broadcast licence fee recovery – Stronger wireless and TV subscriber activations – Higher y/y pension expense and F/X charges
– Favourable tax adjustments in Q4’08
voluntary $500M pension contribution
2009
increases
fibre, while maintaining capital efficiency
(1)
Before restructuring and other and net gains (losses) on investments
(2)
Before common share dividends and including Bell Aliant’s cash distributions
Met or exceeded all increased financial guidance for 2009
Bell ($M) Q4 ’09 Y/Y 2009 Y/Y 3,982 1,395 Capex 640 25.1% 2,390 2.8% Statutory EPS 0.46 n.m. 2.11 n.m. FCF ($M) – 515 (20.4%) 1,956 15.8% 16.1% Q4 ’09 0.51 15 15,020 4.8% 1.0% 6.4 pts Y/Y (7.3%) 5,719 15.9% 2009 (97.7%) 2.50 1,456 Revenue 1.0% EBITDA 1.4% Capital intensity 0.6 pts BCE ($) Y/Y Adjusted EPS(1) 11.1% FCF ($M) – As reported(2) (13.8%)
Before $500M voluntary pension contribution
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Effectively managing competition and economic pressures
Key metrics Q4’09 Y/Y
Revenue ($M) EBITDA ($M) EBITDA margin 2,840 960 33.8% 4.2% 2.5% (0.6 pts)
Wireline
initiatives to drive higher international minute volume
0.4 pts 3.3% (6.1%) (5.0%) (7.9%) 29 775 265 Residential NAS erosion Business NAS losses (k) Local revenues ($M) LD revenues ($M)
Y/Y Q4’09 Key metrics
Voice
ahead of expectations
193% 5.9% 46.3% 41 71.12 120 Net adds (k) Retail ARPU ($) EBITDA ($M)
Y/Y Q4’09 Key metrics
Bell TV
maintaining total net adds stable y/y
(3.8%) — 973 8 Data revenues ($M) Internet net adds (k)
Y/Y Q4’09 Key metrics
Data
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notwithstanding intense competition
– Fewer line losses y/y – Wireline voice revenue decline stabilizing – Strong TV performance ahead of expectations
economic slowdown in 2009
– Higher NAS losses and related toll decline – Reduced spending on equipment and ICT – Reprice pressures in connectivity
– Provided revenue lift in 2H’09 – Minimal EBITDA contribution
growth and margin expansion
– Wireline labour* costs down 9% y/y – Wireline G&A* expenses decrease 10% y/y
Focused and disciplined execution in the context of a tough economic and competitive environment
Bell ($M) 2009 Y/Y
Revenues 10,666 0.2%
Local & access 3,159 (6.0%) Data – Product 437 (12.7%) Video 1,593 9.9% Equipment & other 817 42.3% Long distance 1,078 (7.5%) Data – Service 3,259 1.1%
EBITDA 3,907 1.0% EBITDA margin 36.6% 0.2 pts Capex 1,717 12.7% Capital Intensity 16.1% 2.4 pts
Residential NAS Losses
2007 2008 2009 513k 382k 10.0% 8.3% 334k 7.9% Erosion rate Line losses
* Excludes acquisitions of The Source and remaining 50% of Virgin not already owned
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– Launch of HSPA+ network on November 4th – Expanded handset line up and increased sales
– Gross adds up 19% – Net adds 38% higher – Stable postpaid churn
Strong postpaid momentum going into 2010
Metrics*
Q4’09 Y/Y Y/Y 11.3%
19.0% 2.3%
8.7%
8.9% 8.4%
6.3%
(0.3%) 121.1%
(3.5%) (0.1 pts) 9.9% 39.3%
37.5% 43.2%
(2.8%) – 5.8% 523k
300k 223k
163k
110k 53k
$51.08 1.8% $327 2009 Total gross additions
Postpaid Prepaid
1,794k
1,056k 738k
COA $336 Total net additions
Postpaid Prepaid
373k
331k 42k
Blended ARPU $50.88 Blended churn rate 1.8%
* Metrics reflect Virgin’s results at 100% on a pro forma basis
– Economic impact more fully reflected y/y – Reduced migrations to lower rate plans – Increased smartphone activations and usage
smartphone adoption and intense competition
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– Reflects progressively stronger quarterly postpaid subscriber acquisition in 2009 – Full consolidation of Virgin in operating results – Offset by lower voice ARPU y/y due to economy and competitive intensity
– Moderated by tight control over retention spending and marketing/advertising expenses
($M)
Q4’09 Y/Y
1,198
1,055 129
5.7%
2.1% 43.3%
(10.7%) (2.0%) (1.8 pts) 38.0% 763 435 41.2% 142
2009 Y/Y
Revenues
Service Product
4,558
4,102 405
1.8%
1.1% 8.0%
Operating expenses 2,746 (1.4%) EBITDA 1,812 2.4% EBITDA margin (service revenues) 44.2% 0.6 pts Capex 673 (36.5%)
Disciplined execution of wireless strategy
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Maintain ample liquidity Increase total shareholder returns
– $500M NCIB for 2010
– Minimal debt maturities before 2014
Maintain strong credit profile
1 2 4
– Net debt/Adjusted EBITDA of 1.9x at YE’09 – Adjusted EBITDA/Net interest of 8.8x at YE’09
Business performance supports capital markets strategy
(1) Adjusted EPS is EPS before restructuring and other and net gains (losses) on investments
Grow sustainable free cash flow
appropriate capital spend levels
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– $660M in cash at end of 2009 – Access to $1.4B of credit facilities
– 4.85% interest rate is 245 bps lower than 2010 debt for annualized interest savings of ~$25M – Early redemption of $600M of 2010 debt in 2009 – $400M of YE’09 cash balance earmarked to meet remaining 2010 debt maturities
– Investment grade ratings and stable outlook from all rating agencies – Credit ratios positively impacted in 2010 by voluntary pension contribution made in Dec’09
Bell liquidity position ($M)
(1)
Free cash flow before common share dividends and voluntary $500M pension contribution
BOP cash balance (Jan.1, 2009) 3,045 Free cash flow(1) 1,956 Voluntary pension contribution (500) Debt issuance 1,000 Debt repayments (2,100) Capital lease repayments (265) Acquisitions (391) Sale of non-core assets 124 NCIB (894) Dividends (common shares) (1,201) Other (114) EOP cash balance (Dec.31, 2009) 660 Credit Facilities 1,400
* Net debt includes capital leases, preferred shares and A/R securitization * Adjusted EBITDA includes Bell Aliant’s cash distributions * Net interest includes preferred share dividends and A/R securitization costs
Bell credit ratios*
Policy 2009 2010E Net debt/Adjusted EBITDA 1.5x-2.0x 1.9x Adjusted EBITDA/Net interest >7.5x 8.8x
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Capital structure metrics improving under 2010 plan
Net debt ($M)
Cash (660)
Common shares 2009 2010
Dividend $1.62(1) $1.74 Free cash flow coverage ratio 1.6x 1.5x-1.7x 6,019 2,065 Preferred shares 2,770 A/R securitization 1,140 Net debt (12/31/2009) 11,334 Bell debentures Capital leases & other
– Investment grade ratings and stable
2010 financed through cash on hand
and yield
deliver sustainable increased returns of capital to shareholders
2010 2011 2012 2013-2017 2018-2028 After
Debt maturities ($M)
394 250 500 2,050 400 2,425
(1)
Q4’09 annualized common share dividend
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Strong commitment to return cash to shareholders
Common share dividend
– Maintaining a conservative Adjusted EPS(1) payout ratio at low end of target policy range of 65%-75%
cash flow growth for 2010
$1.46
(1) Adjusted EPS is EPS before restructuring and other and net gains (losses) on investments
Delivering on dividend growth model
(Annualized common dividend per share) $1.54 $1.62 Q4 2008 H1 2009 2010 $1.74 H2 2009 +19%
Share repurchase
– Contributes $0.03 to Adjusted EPS in 2010 – Annualized dividend savings of ~$30M
since 2006 for ~$2.5B
Share buyback program 2009: 40M 2010: up to 20M
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2010 outlook (1)
Revenues 1%-2% EBITDA 2%-4% Capital intensity < 16% Adjusted EPS (2) $2.65-$2.75
6%-10%
Free cash flow (3) ~$2,000M-$2,200M Annualized common share dividend $1.74
(1) Revenue, EBITDA and capital intensity guidance for Bell excluding Bell Aliant (2)
EPS before restructuring and other and net gains (losses) on investments
(3)
Free cash flow before common share dividends and including Bell Aliant's cash distributions
Delivering well-balanced financial performance in 2010
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Improving trajectory and wireless subscriber momentum
Step-up in wireline revenue trajectory
Improving wireless performance
Gradual economic recovery beginning in 2H’10
Markets performance
2009 2010
Bell revenue ($M)
15,020 1%-2%
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Continue to drive out costs to maintain margins
focus on cost reduction
acquisitions and retention due to HSPA launch
~$60M-$70M
– Accounted for in guidance
2009 2010
Bell EBITDA ($M)
5,719 2%-4%
38.1% Margin EBITDA
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Addressing pension issue in a prudent manner
Bell 2009 2010
Return on plan assets 15% Required cash funding $521M ~$500M Voluntary contribution $500
Pension expense: – DB pension – DC pension – PRBs $161M $38M $64M ~$55M ~$40M ~$60M Cash pension funding: – DB pension – DC pension – PRBs $397M $36M $88M ~$370M ~$40M ~$90M Total cash funding (pre-tax) $1,021M ~$500M $263M $0.23 Discount rate 6.4% Total pension expense ~$155M P&L impact (after tax) $0.14
– Favourable impact of voluntary pension payment made at end of 2009 – Higher than expected asset returns in 2009 – Offset partly by lower discount rate – Expect $25M-$50M one-time BCE pension valuation credit in Q1’10
– Voluntary pension funding reduced YE’09 solvency deficit to ~$1.3B – Solvency discount rate of 4.5% for 2010 vs. 4.85% for 2009
positively impacts 2010 performance
– Cash taxes lower by ~$135M – Pension funding reduced by ~$75M – Pension expense improves ~$45M
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Effectively managing cash taxes
2009 2010 2011 2012
Tax rates
2009 2010 32.3% 15.0% Statutory rate 30.6% Effective rate ~22% $500M
Bell cash taxes
$168M ~$200M
Cash taxes
$500M voluntary contribution to DB plan
– $440M of unused ITCs available at YE’09 – Expected to be fully utilized in 2011
Tax expense
reduction in Federal and Ontario rates
– Bell Aliant earnings distributed to public unitholders not taxable – Favourable resolution of tax audits
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Adjusted EPS up 6% to 10% in 2010
Adjusted EPS(1)
(1)
Before restructuring and other and net gains (losses) on investments
(2)
EBITDA growth before pension expense
(3)
Other includes depreciation & amortization, and fees on early redemption of Bell Canada Series M-18 Debentures and BCE Inc. Series C Notes in 2009, as well as F/X impacts
EPS growth in 2010 – Marginal impact from acquisitions – F/X upside from U.S. dollar hedges due to stronger Canadian dollar
– ~$0.03 per share in 2010
stable y/y
– Contributes ~$0.09 per share in 2010
debt refinancing in 2009 and reduction in capital leases
$2.50
2009 NCIB & EBITDA(2) growth Tax Net interest &
2010 Pension
$2.65-$2.75
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pension contribution in 2009 – Cash tax savings of $135M due to tax deductible nature of contribution – Pension funding reduced by $75M as a result of lower pension deficit
exchange rate – 2010 hedging substantially completed
working capital management
no major near-term debt maturities
shareholder returns with robust ongoing levels of strategic capital investment
Substantial free cash flow generation supports execution
FCF before common dividends ($M)
(1)
EBITDA growth before pension expense
(3)
Other includes working capital changes
2009 Voluntary pension contribution Taxes Net interest, restructuring &
2010 EBITDA(1) growth & capex
~$2,000-$2,200 $1,456 $500
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2010 $M
EBITDA(1) less capex ~3,500-3,700 Preferred share dividends ~(110) Bell Aliant distribution (based on 2009 distributable cash) 290 Net interest(2) ~(600) Cash pension ~(500) Cash taxes & non-cash ITCs ~(275) Restructuring paid & other(3) ~(300) Free cash flow ~2,000-2,200
(1) EBITDA before pension expense (2) Includes A/R securitization costs (3) Other includes primarily change in working capital
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Appendix
Gradual economic improvement with momentum beginning in 2H’10
Wireless industry penetration growth similar to 2009
growth in data usage and roaming revenues
data device customers and heightened competitive intensity from new wireless entrants
Residential NAS losses stabilizing and business NAS erosion improving
Incremental savings from cost reduction initiatives
Continued fibre deployment expanding wireline broadband footprint
Video and Internet market growth at slightly lower levels than 2009
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Appendix
Bell
BCE
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Changeover from Canadian GAAP to IFRS
financial statements using IFRS
and employee benefits
Transition plan in progress
IFRS adoption will have impact on financial statements and operating results
External communication
President & Chief Executive Officer
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Strategic imperative Rationale
improve competitive position
Achieve a competitive cost structure
revenue decline
Invest in broadband networks and services Accelerate wireless Leverage wireline momentum Improve customer service
Our goal is “to be recognized by customers as Canada’s leading communications company”
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Revenue generating units (RGUs)
Successfully executing on our 4P strategy
TV High-speed Internet Wireless NAS
Q4 2008 Q4 2009
38k
RGU growth of 174% in Q4’09
– Strong direct channel and retail performance – Effective execution of marketing program
– Wireless net adds up 39% y/y – Three-fold increase in TV net adds y/y – Residential Internet net adds up 25% y/y
Net subscriber additions (k)
104k
8 14 117 (101) 8 41 163 (108)
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Capital spending focused on broadband
Investments in HSPA created the largest, fastest, and reliable high- speed network Launched new satellite to maintain HD leadership Launching fibre-to-the- home in 2010 to enable 100 Mbps+ in new housing developments Accelerating fibre-to-the-node to deliver 25 Mbps+ to 5 million homes by 2012 Launch of IPTV in 2010 starting with Toronto and Montreal Deploying fibre-to-the- building to deliver 60 Mbps+ in condos and apartments
Wireless Video Internet
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Deliver 25 Mbps+ capability to 5 million homes by 2012
FTTx footprint
2009 2010 2.9M 3.6M
58% 100%
Homes passed % of FTTx program completed
FTTN – Accelerated build
– 1.8M homes passed with 25 Mbps capability by Q1’10 – 100% of network to have VDSL2 cards available by end of 2010
FTTB – 1,600 MDUs by end of 2012
FTTH – New for 2010
– Cost to deploy FTTH compares favourably to FTTN – Following lead of other global players in new neighbourhood deployments (AT&T, BT, Telstra)
Wireless network
Existing Neighbourhoods(1) New Neighbourhoods
FTTN
~$400 ~$1,100
FTTH
~$650 ~$1,200
Deployment cost per new home passed
(1)
For plant infrastructure that is 85% aerial / 15% buried
5.0M 2012
72%
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Leveraging aerial network in Québec
– Leveraging aerial plant (85% of network) – 3-year plan – Service-ready starting in Q4’10
– Cost per home passed now cost competitive with FTTN – Fibre provides highest availability network and reduced operating costs
– Leverage past FTTN investment – Executed within 16% capital intensity
ANCIENNE LORETTE STE-FOY ST-CYRILLE ST-REAL CHARLESBOURG BEAUPORT ST-ROMUALD LORETTEVILLE LEVIS - WOLFE ST-NICOLAS
Québec City build-out
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Enhancing our competitive position in core urban markets
Well positioned to move forward with IPTV
– SVOD, Whole Home PVR, remote PVR management
– Opportunity to gain share in core urban markets
IPTV network readiness
– Toronto/Montréal fully equipped with FTTN
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~80% of capital spending focused on 5 strategic imperatives Capital intensity
Source: Company reports. 2010 figures for Verizon and AT&T derived from company guidance and First Call analyst estimates
support growth and improve competitive position
– Reduction reflects launch of HSPA+ network – Network sharing agreement – Longer-term, average wireless CI at ~11%-12%
2009 2010 15.3% 14%-15% x%
– FTTN buildout substantially advanced
15.9% <16% 15.8% ~16% 14.1% 14.5% to 15.5%
2009 2010 2009 2010
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Network
Distribution
Handsets
Brand
aligned
Key Accomplishments
– Over 4,100 cell sites, covering 93% of population – 75% of cell sites with 100 Mbps of fibre
– Presence in Canada’s top 125 malls
– Rolling out to 565 stores
– 16 on HSPA platform
– New look, logo and tag lines – Theme of “on Bell”
– Affordable, youth-oriented flanker brand
Enhancing Bell’s competitive position
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Improved postpaid mix with strong data growth
– Better sales execution and device line-up – Effective advertising and promotions
– ~50% of HSPA subs in Q4’09 new to wireless – Stable postpaid churn – Contributing to strong data growth
– ~1M data devices activated in ’09 – Represents ~18% of service revenues
– ARPU decline stabilizing – COA reduced 9.9% in ‘09, even with increased smartphone sales – EBITDA margin up 0.6 pts in ’09 to 44.2%
Wireless gross adds Wireless net adds
2008 2009
1,651k 1,794k
2008 2009
351k 373k
COA
2008 2009
$373 $336
Per gross add
EBITDA margin
2008 2009 EBITDA as % of service revenues
43.6% 44.2%
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New HSPA+ network
disadvantages
4x Rogers HSPA+ coverage 200 countries with roaming AT&T roaming agreement 21 Mbps download speeds Launch in The Source
Virgin to 565 stores across Canada
significant wireless unit sales
Focused on capturing fair share of postpaid market
Q1'09 Q2'09 Q3'09 Objective 20% 29% Share of incumbent postpaid net adds
~33%
Market share
19%
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Drive wireless data penetration and usage
Wireless data
2007 2008 2009 as % of wireless service revenues
10% 13% 18%
wireless data growth
– Step-up in smartphone offerings – Higher usage
– Smartphone ARPU significantly higher than average postpaid ARPU – Exploding number of data applications
Exit Rate
Web
Download Peak Avg. Up to 21 Mbps 2.6 Mbps-4.8 Mbps Upload Peak Avg. Up to 5.76 Mbps 600 Kbps-1.5 Mbps
Bell’s HSPA+ network coverage 100% by end of April 2010
HSPA+ network speeds
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Regain postpaid market share… …while managing impact of new entrants Network Distribution & brand Devices Competition
performance
HSPA+ network
share of inbound global roaming
across The Source stores
market coverage
brand
Smartphone penetration and usage
handsets
broadband
speed network and footprint advantage
bundle capabilities
innovation, quality, product selection and service
to compete with new entrant competitive offers
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2008 2009 2010
Residential
Net NAS losses Y/Y erosion rate
8.3% 7.9%
Continuing to slow Residential NAS erosion
– Nine consecutive quarters of improving retail residential line losses – Bundles penetration and better service execution contributing to improving trend
contracts for bundle discounts
382k 334k 2008 2009 2010
Business
Net NAS losses Y/Y erosion rate
1.7% 3.7%
Turnaround NAS losses in business markets
– Higher access line disconnections and fewer new installs – However, overall market share has been maintained
54k 113k
Stabilizing residential NAS losses in 2010, while maintaining pricing discipline
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Bell TV leadership accelerates
Exceptional results in 2009
– Reflects programming upgrades, higher HD penetration and pricing actions
– HD attach offers and direct channel strength – Bell TV available at The Source – TELUS resale agreement
Maintaining industry leadership in HD
– HD box penetration in 2009 up 15 pts y/y to 41% – PVR penetration ~30%
Continuing to improve our DTH platform
* Excludes recovery of Part II broadcast licence fees
2007 2008 2009
Net additions
30k 113k 2007 2008 2009
Retail ARPU
$65.37 $69.59 $59.69 2k
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Well positioned to pursue improved performance in 2010 as economy recovers
– Reduced equipment sales – Lower demand for basic connectivity service
– 3-point EBITDA margin improvement in 2009 – EBITDA-CAPEX growth of 17% in 2009
– No major customer bids lost in 2009 – Less competitive intensity expected in 2010 – Continued focus on profitability of bids and offers
– Efficiencies from integration of business units – On-net migration in Western Canada – Productivity improvements
– Business NAS erosion improvement – Growing momentum in ICT (professional services) – Strong project backlog and funnel
Business Markets EBITDA margin
2008 2009 + 3 pts
Business Markets cash flow
2008 2009 17%
EBITDA-CAPEX
50
Dramatic change in service trajectory
[91%] >85% 2008 2009
Fewer calls
Agent calls handled -- Residential
2008 2009 82% 79%
Increased satisfaction
+ 3 pts
Help desk agent satisfaction -- Residential
Same Day Next Day
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Service improvements translating into meaningful cost reduction and customer satisfaction Better service in the field Restructuring around the home
Team-based support for field technicians Continuing to improve Internet service Maintain 2-day installation and Same Day Next Day repair “No surprise” billing Streamlined call routing Creating Bell Home service centres Labour stability
– Long-term agreements reached in 2009 with ~10k of ~18k Bell union employees
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Labour force to stay aligned with revenues Bell labour force *
(3,300) 44,100 38,300 Jun’08 Dec’09 2008 Reductions
* Excludes acquisitions of The Source and 50% of Virgin not already owned
reduced by 5,800
– 13% of total Bell employees – 22% of management
bringing total for 2009 to 2,500
– Integrated Enterprise, SMB and Bell West units into a single entity – Retirement incentive accepted by ~1,300 – 5% management reduction completed in second half of 2009
– Driven by productivity improvements – Attrition, re-staffing vacancies – Contract management – Focus on variable pay for performance 2009 Reductions (2,500)
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Continue driving out costs to maintain margins Wireline support costs
Driving down wireline expenses*
Improved working capital
Further cost reduction opportunities
– 15% reduction in IT and network supply chain costs since 2008 – Total expected savings of $50M-$60M in 2010
business customer-facing units
OPEX for Wireline Field Services, IT, Network and Corporate Support ($B) ~2.3 2008 2009 2010 ~2.2 ~2.1
* Excludes acquisitions of The Source and 50% of Virgin not already owned
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Dividend coverage of ~1.6x highest among North American telcos, while offering an attractive yield Met all increased financial guidance for 2009 Making the appropriate investments for the future to drive RGU growth
Continue to execute on capital markets strategy
– 19% increase in dividend since Q4’08
Well balanced financial guidance for 2010