Getting to Higher Performance www.travelingcoaches.com - PowerPoint PPT Presentation

i n t e g r i t y i n t e g r i t y e x c e l l e n c e e x c e l l e n c e p a r t n e r s h i p p a r t n e r s h i p r e s p e c t r e s p e c t i n n o v a t i o n i n n o v a t i o n f u n f u n g e n e r o s i t y g e n e r o s i t y Getting to Higher Performance www.travelingcoaches.com www.travelingcoaches.com

Char LeMaire Chief Learning Officer clemaire@travelingcoaches.com www.twitter.com/CharLeMaire www.linkedin.com/in/CharLeMaire www.travelingcoaches.com

High performing teams www.travelingcoaches.com

Client demands & expectations www.travelingcoaches.com

Shareholders want higher profits www.travelingcoaches.com

Changing roles www.travelingcoaches.com

Role confusion www.travelingcoaches.com

What do I do? www.travelingcoaches.com

Survey from one firm ASSOCIATES OF LAWYERS 27% DRAFT 73% NO LONGER THEIR OWN DELEGATE DOCUMENTS DELEGATE 2-3 1 2 19% 3 4 5 6 7 8 9 TIMES PER WEEK 10 11 12 13 14 15 16 8% 17 18 19 20 21 22 23 DELEGATE ONLY ONCE A WEEK 24 25 26 27 28 2 30 www.travelingcoaches.com

Lawyers want help with….  Traditional work like copying, scanning, expense reports and time entry  Organizing and managing lawyer work  Finding solutions to open ended questions (research)  Searching for and retrieving relevant information  Technical support www.travelingcoaches.com www.travelingcoaches.com

Secretaries could do better at…  Time management  meeting requests with time, place, directions, phone numbers, supporting documents, background notes and links to related material  Managing client projects  keeping up with tasks and deliverables  managing client expectations  Resourcefulness and using good judgment www.travelingcoaches.com www.travelingcoaches.com

Higher Performance

Identify GAPS to Performance Go Performance SHOULDS for the Business SHOULDS (Accomplishments & Behaviors) SHOULD Analyze Performance IS the Business IS (Accomplishments & Behaviors) IS Pin Down the CAUSES External to Internal to Organization Internal to Individuals (Work Environment Needs) (Capability Needs) Organization Select Redefine job Training? Mentoring? the role? SOLUTIONS www.travelingcoaches.com

Pin down the Causes Performance Factors Factors EXTERNAL Factors INTERNAL Factors INTERNAL to Organization to Organization to Individuals (Work Environment Needs) (Capability Needs) • Economic Conditions • • Clarity of Roles & Skill and Knowledge • Demographics • Expectations Inherent Capability • Competition • Coaching & • Customer Reinforcement Expectations • Incentives • Government • Work Systems & Regulations Processes • Access to Resources www.travelingcoaches.com

Gathering information DATA GATHERING AND ANALYSIS WORK PRODUCT ANALYSIS www.travelingcoaches.com

Gathering information INTERVIEWS, FOCUS GROUPS AND SURVEYS OBSERVATION www.travelingcoaches.com

Activity www.travelingcoaches.com

What you can do DO NOT BE GET BETTER AT PREDISPOSED TO ANALYSIS & ANY PARTICULAR MEASUREMENT SOLUTION DO NOT MAKE FOCUS MORE ON RECOMMENDATIONS OUTCOMES UNTIL YOU HAVE DATA TO SUPPORT THEM www.travelingcoaches.com

ELIMINATE HELP PEOPLE GET WHAT THEY NEED BARRIERS TO PERFORM AT THEIR BEST TO PERFORMANCE MAKE SURE TRAINING HELP MANAGEMENT PAYS OFF – PEOPLE HAVE UNDERSTAND THEIR WHAT THEY NEED TO ROLE IN SUPPORTING APPLY WHAT THEY PERFORMANCE LEARN www.travelingcoaches.com www.travelingcoaches.com

Questions? Comments? www.travelingcoaches.com

Char LeMaire Chief Learning Officer and Co-Founder clemaire@travelingcoaches.com www.twitter.com/charlemaire www.linkedin.com/in/CharLeMaire Amy Manint Account Executive amanint@travelingcoaches.com www.linkedin.com/in/amynicholsmanint Thank you! www.travelingcoaches.com