Getting to Higher Performance www.travelingcoaches.com - - PowerPoint PPT Presentation
i n t e g r i t y i n t e g r i t y e x c e l l e n c e e x c e l l e n c e p a r t n e r s h i p p a r t n e r s h i p r e s p e c t r e s p e c t i n n o v a t i o n i n n o v a t i o n f u n f u n g e n e r o s i t y g e n e r o s i
i n t e g r i t y e x c e l l e n c e p a r t n e r s h i p r e s p e c t i n n o v a t i o n f u n g e n e r o s i t y www.travelingcoaches.com i n t e g r i t y e x c e l l e n c e p a r t n e r s h i p r e s p e c t i n n o v a t i o n f u n g e n e r o s i t y www.travelingcoaches.com
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Char LeMaire Chief Learning Officer clemaire@travelingcoaches.com www.twitter.com/CharLeMaire www.linkedin.com/in/CharLeMaire
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High performing teams
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Client demands & expectations
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Shareholders want higher profits
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Changing roles
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Role confusion
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What do I do?
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Survey from one firm
OF LAWYERS NO LONGER
DELEGATE
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 2 30
DELEGATE 2-3 TIMES PER WEEK DELEGATE ONLY
ONCE A WEEK
ASSOCIATES
THEIR OWN DOCUMENTS
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Lawyers want help with….
Traditional work like copying, scanning,
expense reports and time entry
Organizing and managing lawyer work Finding solutions to open ended questions
(research)
Searching for and retrieving relevant
information
Technical support
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Secretaries could do better at…
Time management
meeting requests with time, place, directions,
phone numbers, supporting documents, background notes and links to related material
Managing client projects
keeping up with tasks and deliverables managing client expectations
Resourcefulness and using good judgment
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Identify GAPS to Performance
Business SHOULDS Performance SHOULDS
(Accomplishments & Behaviors)
Business IS Performance IS
(Accomplishments & Behaviors)
External to Organization Internal to Individuals
(Capability Needs)
Internal to Organization
(Work Environment Needs)
Go
for the SHOULD
Analyze
the IS
Pin Down
the CAUSES
Select
the SOLUTIONS Training? Mentoring? Redefine job role?
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Pin down the Causes
Performance Factors
Factors EXTERNAL to Organization Factors INTERNAL to Individuals (Capability Needs) Factors INTERNAL to Organization (Work Environment Needs)
Conditions
Expectations
Regulations
Expectations
Reinforcement
Processes
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Gathering information
DATA GATHERING AND ANALYSIS
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Gathering information
INTERVIEWS, FOCUS GROUPS AND SURVEYS
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Activity
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What you can do
GET BETTER AT
ANALYSIS &
MEASUREMENT DO NOT BE PREDISPOSED TO ANY PARTICULAR
SOLUTION
FOCUS MORE ON
OUTCOMES
DO NOT MAKE
RECOMMENDATIONS
UNTIL YOU HAVE DATA TO SUPPORT THEM
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HELP PEOPLE GET
WHAT THEY NEED
TO PERFORM AT THEIR BEST HELP MANAGEMENT UNDERSTAND THEIR ROLE IN
SUPPORTING PERFORMANCE
TO PERFORMANCE MAKE SURE TRAINING PAYS OFF – PEOPLE HAVE WHAT THEY NEED TO
APPLY WHAT THEY LEARN
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Amy Manint
Account Executive amanint@travelingcoaches.com www.linkedin.com/in/amynicholsmanint
Char LeMaire
Chief Learning Officer and Co-Founder clemaire@travelingcoaches.com www.twitter.com/charlemaire www.linkedin.com/in/CharLeMaire