Geospatial World Forum Geospatial World Forum Geneva May 9, 2014 - - PowerPoint PPT Presentation

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Geospatial World Forum Geospatial World Forum Geneva May 9, 2014 - - PowerPoint PPT Presentation

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Geospatial World Forum Geospatial World Forum Geneva May 9, 2014 Chris.Dermody@denverwater.org Assessing Options, Costs versus Benefits and Implementation of a Mobile Work Management Solution Denver Water context: Colorados

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Geospatial World Forum Geospatial World Forum

Geneva – May 9, 2014

Chris.Dermody@denverwater.org

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Assessing Options, Costs versus Benefits and Implementation of a Mobile Work Management Solution Denver Water – context:

  • Colorado’s oldest water utility ~100 years
  • Colorado’s oldest water utility ~100 years
  • Serving 25% of the population in Colorado
  • Over 1,300,000 people
  • 18 municipalities, 6 Counties
  • 18 municipalities, 6 Counties
  • Regional Water Resource manager
  • Third largest landowner in the state
  • Total watershed > 4,000 sq. miles
  • Semi-arid region
  • Semi-arid region
  • Droughts, Conservation, Reuse

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Assessing Options, Costs versus Benefits and Implementation of a Mobile Work Management Solution Smarter Mobile Everyone “knows” the benefits of implementing mobile workforce management systems: workforce management systems:

  • Increased visibility into utility workers’ performance
  • f tasks
  • f tasks
  • Reduced paper work
  • Improved data capture & quality
  • Faster emergency response
  • Faster emergency response
  • Better customer service

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Assessing Options, Costs versus Benefits and Implementation of a Mobile Work Management Solution Our Situation & the World Around Us:

  • Patchwork of legacy mobile workforce applications
  • Performed competently
  • Performed competently
  • Costly to maintain and evolve
  • Lots of Idiosyncrasies
  • Smart Phones & Tablets
  • Amplifying user expectations

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Assessing Options, Costs versus Benefits and Implementation of a Mobile Work Management Solution More Mobile / Smarter-Mobile for:

  • Customer-Service field work
  • Transmission & Distribution (T&D) field work

At a Cross-Roads:

  • Mobile & Geospatial technologies
  • Mobile & Geospatial technologies

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Assessing Options, Costs versus Benefits and Implementation of a Mobile Work Management Solution More Mobile / Smarter-Mobile – Objectives:

  • Replacing water meter sets
  • Replacing water meter sets
  • Isolating leaks
  • Locating water infrastructure for the public
  • Locating water infrastructure for the public
  • Performing preventative maintenance tasks
  • Performing water service turn-on’s and turn-off’s
  • Responding to dozens of different types of customer
  • Responding to dozens of different types of customer

service field requests

  • Improving overall Asset Management with better

Condition-Assessment and Asset-Failure reporting Condition-Assessment and Asset-Failure reporting

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Assessing Options, Costs versus Benefits and Implementation of a Mobile Work Management Solution More Mobile / Smarter-Mobile – Objectives:

  • Route work in real-time with location awareness
  • Route work in real-time with location awareness
  • Dynamically adjust work-loads among crews
  • Rich User Interface
  • Rich User Interface
  • Multiple years’ worth of Consumption History
  • Work History at the customer’s address
  • Physical Equipment characteristics
  • Physical Equipment characteristics
  • Pipe Network details
  • geospatial views and design specifications

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Assessing Options, Costs versus Benefits and Implementation of a Mobile Work Management Solution Three Potential Options for Moving Forward:

  • Double Down on our legacy vendor system
  • Double Down on our legacy vendor system
  • Go to Market for other vendor solutions
  • Go to Market for other vendor solutions
  • Chart a new course – Create our own mobile solution

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Assessing Options, Costs versus Benefits and Implementation of a Mobile Work Management Solution Option 2 - Go to Market:

  • Similar costs, similar technologies
  • Not very compelling
  • Not very compelling

Option 1 – Double Down on legacy system: Option 1 – Double Down on legacy system:

  • Known solution
  • Predictable costs
  • But; How could we deliver a better solution?
  • But; How could we deliver a better solution?

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Assessing Options, Costs versus Benefits and Implementation of a Mobile Work Management Solution Option 1 – Double Down on legacy system Option 1 – Double Down on legacy system

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Assessing Options, Costs versus Benefits and Implementation of a Mobile Work Management Solution Option 1 – Double Down on legacy system

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Assessing Options, Costs versus Benefits and Implementation of a Mobile Work Management Solution Option 1 – Double Down on legacy system

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Assessing Options, Costs versus Benefits and Implementation of a Mobile Work Management Solution Back to the Question: How could we do better?

  • Lower integration complexity
  • Easy over-the-air deployments
  • Common tech skills to build and maintain the solution
  • Common tech skills to build and maintain the solution
  • A richer, more purpose built user experience

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Assessing Options, Costs versus Benefits and Implementation of a Mobile Work Management Solution Developing our own solution was a risky proposition:

  • It might not work any better – or even as well
  • It might not work any better – or even as well
  • Mitigate w/ technology Proofs of Concept
  • Scope, Time & Money
  • Mitigate by changing the rules of engagement
  • Agile / Scrum
  • Agile / Scrum

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Assessing Options, Costs versus Benefits and Implementation of a Mobile Work Management Solution Building a Cost Model for developing our own solution

  • Less expensive than the legacy option

But, before committing, we did a Pilot project Develop the monetized Benefit Estimates for the Customer-Service field mobile application:

  • Some were obvious and estimable
  • Some were obvious and estimable
  • Others were Less obvious and harder to estimate
  • Used averages

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Assessing Options, Costs versus Benefits and Implementation of a Mobile Work Management Solution

$10,000,000.00 $7,000,000.00 $8,000,000.00 $9,000,000.00 Original Planned mCSF Benefits $3,000,000.00 $4,000,000.00 $5,000,000.00 $6,000,000.00 Original Planned mCSF Costs $- $1,000,000.00 $2,000,000.00 $3,000,000.00 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021

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Assessing Options, Costs versus Benefits and Implementation of a Mobile Work Management Solution Now we were ready to start Development:

  • Continuing Enhancements & Deployments

Updated CBA at the end of 2013

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Assessing Options, Costs versus Benefits and Implementation of a Mobile Work Management Solution

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Assessing Options, Costs versus Benefits and Implementation of a Mobile Work Management Solution Beyond Mobile Customer-Service field work:

  • Transmission & Distribution (T&D)
  • Transmission & Distribution (T&D)
  • Emergency Services
  • Emergency Services
  • Fire Flow Testing
  • Water Use Enforcement
  • Locates (refactored from Pilot version)
  • Locates (refactored from Pilot version)

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Assessing Options, Costs versus Benefits and Implementation of a Mobile Work Management Solution Great – but not Great Enough:

  • Tech refactoring (Silverlight

HTM5 & WPF

  • Tech refactoring (Silverlight

HTM5 & WPF

  • Optimized database structure for real-time BI
  • Optimized database structure for real-time BI
  • ArcGIS-Online
  • Consolidated dispatch

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Assessing Options, Costs versus Benefits and Implementation of a Mobile Work Management Solution Concluding Take-away Points:

  • New ways of thinking about building Business
  • New ways of thinking about building Business

Infrastructure with Business Stakeholders

  • Learned how to challenge old assumptions and spark

innovation

  • Let cost analysis drive IT decision making
  • Always ask the question – How can we do better?
  • Always ask the question – How can we do better?

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Assessing Options, Costs versus Benefits and Implementation of a Mobile Work Management Solution Concluding Take-away Points:

  • Look for easy benefits first – avoid fuzzy benefits
  • Look for easy benefits first – avoid fuzzy benefits
  • Carve out Risks, Mitigate them with Proofs of Concepts
  • Carve out Risks, Mitigate them with Proofs of Concepts
  • Share the CBA with the Team to get their buy-in

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Assessing Options, Costs versus Benefits and Implementation of a Mobile Work Management Solution Concluding Take-away Points…

  • Come to understand the efficiencies and improved
  • Come to understand the efficiencies and improved

effectiveness that IT enabled business infrastructure can provide. provide.

  • IT enabled business infrastructure is a foundational

component of our aspirational goal to become the best component of our aspirational goal to become the best water utility in the nation.

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Assessing Options, Costs versus Benefits and Implementation of a Mobile Work Management Solution