GEOSMART ASIA 2016 18 OCTOBER 2016 1. Introduction 2. Importance - - PowerPoint PPT Presentation

GEOSMART ASIA 2016

18 OCTOBER 2016

• 1. Introduction
• 2. Importance of Data Analytics in Emergency

Services

• 3. Example of Data Analytics in Emergency Services

in Malaysia

• 4. Way Forward for Data Analytics in Emergency

Services in Malaysia

• 5. Conclusion

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Our Vision :

Enable and Create Connected and Informed Society.

Our Mission :

• connect Malaysian citizen
• drive Digital Economy
• develop Informative Society
• empower Creative Industry

Objective :

• Provide comprehensive and inclusive

communications infrastructure, develop digital economy, empower and expand creative industry, profound delivery and strategic information dissemination.

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Ministry of Communications and Multimedia Malaysia respo pons nsibl ble for

• 1. Communications and Multimedia Industry
• 2. Broadcasting and Media Industry
• 3. Personal Data Protection
• 4. Domain name
• 5. Postal and Courier Service
• 6. Digital Signature
• 7. Others related to contents of communications and multimedia.

MERS 999 consolidates 5 emergency agencies under 1 ICT platform: – Royal Police of Malaysia – Fire and Rescue Department – Ministry of Health – Civil Defence – Malaysia Maritime Enforcement Agency

Mal alay aysian sian Em Emer erge gency ncy Res esponse ponse Ser ervice vice (M (MER ERS) S)

Ministry of Communications and Multimedia Malaysia is the SPONSOR for MERS 999

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 3rd May 2007: Cabinet had made a decision to implement only one number for emergency.  15th May 2007: formation of Government Steering Committee for Emergency Response Service 999.  On 15th June 2007: new concept of Malaysia Emergency Response Service (MERS) 999 presented to National Chief Secretary.  Previously, there were 4 or more emergency numbers managed by multiple agencies – 999, 991, 994 dan 112.  Starting 1st October 2007, these numbers are consolidated to one emergency number 999 with the slogan “One Nation One Number” and later is known as “1Malaysia 1Number”.

Emergenc ncy y Numbers rs Managed d By 999 For Sarawak and Petaling Jaya managed by Police. The rest of the country were managed by Telekom Malaysia. 991 Civil Defence 994 Fire and Rescue Department 112 Cellular Operators

Bac ackground kground of

• f ME

MERS S 99 999

Federal Agencies Emergency Agencies

Public

1. National Disaster Mgmt Agency 2. Economic Planning Unit 3. Malaysian Administrative Modernisation & Management Planning Unit 4. Ministry of Communications and Multimedia Malaysia 5. Malaysian Communications and Multimedia Commission 1. Royal Malaysia Police 2. Fire and Rescue Department 3. Hospitals 4. Civil Defence 5. Maritime Enforcement Agency

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1. TM 2. Cellular Operators

MER ERS S 99 999 S 9 Sta takeh eholders

• lders

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KPI for 999RC according to The Communications and Multimedia Act (1998):

• 100% calls received will be

answered within 20 seconds

• 90% calls will be answered

within 10 seconds

KP KPI Fo For Em r Emer ergency gency Cal all Ta Taking ing

INCID IDENT ENT CALL CARD D + VOICE COPY CALL CARD REMARK RK 1 MEDICA CAL HOSPITAL TAL

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CRIME POLICE ICE

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FIRE FIRE DEPT. POLICE ICE

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ROAD D ACCIDENT CIDENT POLICE ICE

• IN KL: POLICE

ICE TRAFFIC IC KL 5 ACCIDE CIDENT NT + VICTIM IM HOSPITAL TAL POLICE ICE

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ACCIDE IDENT NT + HAZMAT AT FIRE DEPT. POLICE ICE

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HUMANITAR ITARIAN IAN SERVICE ICE CIVIL DEFENC NCE

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SEARCH & RESCUE FIRE DEPT. POLICE ICE

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SILENT NT CALL 999 RESPON ONSE SE CTR. CTR.

• POLICE

ICE : FOR SUSPICIO CIOUS S CALL 10 10 DROP CALL 999 RESPON ONSE SE CTR. CTR.

• POLICE

ICE : FOR SUSPICIO CIOUS S DROP CALL 11 11 SPECIAL CIAL SERVICE ICE BOMB MBA

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12 PRIVAT ATE E SERVICE CE PRIVAT ATE E AMBULANCE ANCE

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ENFOR ORCE CEME MENT NT AT SEA MARITI TIME ME POLICE ICE

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EMERGENC ENCY AT SEA MARITI TIME ME POLICE, HOSPITAL, FIRE DEPT., CIVIL DEFENCE

• MERS

RS 99 999 Ev 9 Even ent t Code des

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 Malaysia is the FIRST country in the region to implement online Medical Protocol in emergency services.  Used by more than 30 countries with language translation.  Language translation include in Chinese, Arabic, Tamil, Spanish, German, Bahasa Malaysia, etc.  Implemented Medical Protocol since June 2011 and implemented Fire Protocol since March 2013.

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MER ERS S 999 Med edical ical & F & Fire re Pr Prot

• toc
• cols
• ls

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Ab Abun undanc dance e of

• f data

ta in in ME MERS S 99 999

Millions of emergency calls were made to MERS 999 Response Center every month… 1. Abundance of IMPORTANT DATA collected everyday. 2. One of the important data is the location of the emergency incident. 3. The data can be analyzed to study for

• root cause of the emergency incident
• improve emergency service.
• the pattern of emergency

incident at certain critical locations.

• 1. Introduction
• 2. Importance of Data Analytics in Emergency

Services

• 3. Example of Data Analytics in Emergency Services

in Malaysia

• 4. Way Forward for Data Analytics in Emergency

Services

• 5. Conclusion

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Why is data analytics important in Emergency Services? 1. To identify new technologies which leads to  more efficient operations  more people can be saved

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Why is data analytics important in Emergency Services? 2. Cost reduction for operations  significant cost advantages when it comes to storing large amounts

• f data

 more efficient ways of doing

• perations

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Why is data analytics important in Emergency Services? 1. Faster, better decision making.

• make decisions based on

trends, incidents and artificial intelligence.

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Why is data analytics important in Emergency Services? 1. To evaluate how the services being used and improve the service.

• how much resources being

utilized

• location of the incidents

pattern

• 1. Introduction
• 2. Importance of Data Analytics in Emergency

Services

• 3. Example of Data Analytics in Emergency Services

in Malaysia

• 4. Way Forward for Data Analytics in Emergency

Services

• 5. Conclusion

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CITY TOTAL CASE

1. Kuala Lumpur 20,790 2. Johor Bahru 5,707 3. Melaka 5,249 4. Seremban 3,941 5. Alor Setar 3,675 6. Kuantan 3,345 7. Petaling Jaya 3,037 8. Georgetown 2,907 9. Bayan Lepas 2,699 10 Kota Bharu 1,466 11

• K. Terengganu

1,177 12

• Sg. Petani

1,113 13 Batu Pahat 734 14

• Tg. Malim

4 15 K.Perlis 75 16 Kangar 903 17 Kuala Krai 364 18 Pengkalan Chepa 166 19 Muar 853 20 Mersing 46 21 Segamat 428

Exa xamp mple le of

• f eme

mergenc rgency y data ta

5,000 10,000 15,000 20,000 25,000

Emergency Calls by Locations

If the data were presented in the form how many emergency calls were made from different location in Peninsular Malaysia… …it is not so significant for analytics… However…

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BANDAR JUMLAH KES 1. Kuala Lumpur 20,790 2. Johor Bahru 5,707 3. Melaka 5,249 4. Seremban 3,941 5. Alor Setar 3,675 6. Kuantan 3,345 7. Petaling Jaya 3,037 8. Georgetown 2,907 9. Bayan Lepas 2,699 10 Kota Bharu 1,466 11

• K. Terengganu

1,177 12

• Sg. Petani

1,113 13 Batu Pahat 734 14

• Tg. Malim

4 15 K.Perlis 75 16 Kangar 903 17 Kuala Krai 364 18 Pengkalan Chepa 166 19 Muar 853 20 Mersing 46 21 Segamat 428

..the same data can be analyzed and presented geographically for better decision making…

Emergency Calls for Ambulance 19

CITY TOTAL CASE

1. Kota Kinabalu 1,080 2. Sandakan 837 3. Tawau 811 4. Penampang 289 5. Lahad Datu 144 6. Menggatal 137 7. Putatan 135 8. Inanam 58 9. Kudat 58 10 Kuching 2,473 11 Sibu 527 12 Miri 278 13 Kota Samarahan 229 14 Bintulu 206 15 Lutong 57 16 Sarikei 47 17 Kapit 26 18 Serian 26 500 1,000 1,500 2,000 2,500

Emergency Calls by Locations Emergency Calls by Locations

Exa xamp mple le of

• f eme

mergenc rgency y data ta

The data were presented in the form how many emergency calls were made from different locations in Sabah and Sarawak…

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BANDAR JUMLAH KES 1. Kota Kinabalu 1,080 2. Sandakan 837 3. Tawau 811 4. Penampang 289 5. Lahad Datu 144 6. Menggatal 137 7. Putatan 135 8. Inanam 58 9. Kudat 58 10 Kuching 2,473 11 Sibu 527 12 Miri 278 13 Kota Samarahan 229 14 Bintulu 206 15 Lutong 57 16 Sarikei 47 17 Kapit 26 18 Serian 26

The same data can be analyzed and presented geographically for better decision making…

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BANDAR DAR JUMLA LAH H KES 1 AMPANG 1377 2 BANDAR BARU BANGI 252 3 BANDAR PUNCAK ALAM 24 4 BANGI 141 5 BANTING 352 6 BATANG BERJUNTAI 93 7 BATANG KALI 67 8 BATU ARANG 14 9 BATU CAVES 538 10 BERANANG 99 11 BKT ROTAN 1 12 CHERAS 593 13 CYBERJAYA 166 14 DENGKIL 226 15 GOMBAK 505 16 HULU KLANG 453 17 HULU LANGAT 235

Exa xamp mple le of

• f eme

mergenc rgency y data ta

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Exa xamp mple le of

• f eme

mergenc rgency y data ta

BANDAR DAR JUMLA LAH H KES 1 AYER ITAM 1236 2 BALIK PULAU 191 3 BATU FERRINGHI 142 4 BATU MAUNG 108 5 BATU UBAN 7 6 BAYAN BARU 178 7 BAYAN LEPAS 1556 8 BKT MERTAJAM 1208 9 BKT TENGAH 121 10 BUTTERWORTH 1138 11 GELUGOR 481 12 GEORGETOWN 2040 13 GUAR PERAHU 48 14 JELUTONG 796 15 KEPALA BATAS 424 16 KUALA MUDA 21 17 MACHANG BUBOK 93 18 NIBONG TEBAL 208 19 PENAGA 103 20 PERAI 443 21 PERMATANG PAUH 197 22 PULAU PINANG 353 23 RCPrivCity 2 24 SEBERANG JAYA 421 25 SG ACHEH 5 26 SG BAKAP 198 27 SG DUA 209 28 SG NIBONG 48 29 SIMPANG AMPAT 271 30 TASEK GELUGOR 202 31 TELOK AIR TAWAR 46 32 TELUK BAHANG 25 33 TELUK KUMBAR 78 34 TG BUNGAH 234 35 TG TOKONG 64

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• 1. Introduction
• 2. Importance of Data Analytics in Emergency

Services

• 3. Example of Data Analytics in Emergency Services

in Malaysia

• 4. Way Forward for Data Analytics in Emergency

Services

• 5. Conclusion

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 Establish Common Platform for data analytics in Emergency Services.  Establish Data Sharing within Government Agencies for analysis and quality monitoring in Emergency Services, with the challenge of  Confidentiality issues  Security issues

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 From the results of the analytics, rewards and recognitions can be carried out for the emergency agencies who serve the public with quality service.  This initiative to ensure excellent service is rendered to the public all the time.