GBS ENVIRONMENT ROLANDS BOGDANOVS, FDI ADVISER RIGA | 2017 Whats - - PowerPoint PPT Presentation

▶

Mar 08, 2024 6 likes •186 views

Ministry of Economics GBS ENVIRONMENT ROLANDS BOGDANOVS, FDI ADVISER RIGA | 2017 Whats GBS(C)? 30% SSCs BPOs ITOs IT HR Legal 70% Finances Compliance Costumer Relations WHY GBS? Globally renowned companies Fair taxpayers 2016 =

SLIDE 1

ROLANDS BOGDANOVS, FDI ADVISER

GBS ENVIRONMENT

RIGA | 2017

Ministry of Economics

SLIDE 2

SSCs BPOs ITOs

IT HR Legal Finances Compliance Costumer Relations

What’s GBS(C)?

30% 70%

SLIDE 3

WHY GBS?

Globally renowned companies Fair taxpayers 2016 = 126 mil € In-house training Many workplaces Salary > average in the country

SLIDE 4

SLIDE 5

Number of employees

330

1265 650 511 500 300 200 200 165 160 160 122 122 120 200 400 600 800 1000 1200 1400 Primera Air Visma Labs Swedbank Allnex Webhelp Runway Tieto Solvay If SEB Circle K Tele2 Accenture

LV AVG 120

SLIDE 6

Expansion in the next 2 years

 Expected growth of the sector >2k  Ready and willing to expand significantly, even x2  Grow steadily by 50 employees per year  Not willing to grow in size, but in complexity  Main drawbacks:  limited office space;  HR

SLIDE 7

What is important?

SLIDE 8

Automation allows us to manage processes more efficiently and at the same time it gives employers the privilage of utilizing the potential of their talent pool by redirecting it to more challenging, complex and value added tasks.

Kim Leandersson General Manager of Tele2 Shared Service Center

SLIDE 9

Automation = future strenght

SLIDE 10

Current situation

10 35 40 10 5 Getting ready for automation Simple automation (MO based scripts) RPA (integrating rules) Advanced cognite automation Autonomic process automation and AI 5 10 15 20 25 30 35 40 45

SLIDE 11

Our attractiveness

 Work culture  Ability to learn, adapt  Work smart vs Work hard  Location (languages, talents)  Competitive costs  Developed infrastructure

SLIDE 12

SLIDE 13

CHALLENGES

Taxes

Tax burden
Unpredictability

Education system

Scandinavian

languages

State funded studies

for exact sciences

Courses

(unemployed, elderly, new mothers) Resources

Office space
Lack of high level

specialists

Specific

programming languages Economic growth

Growing salaries
IT specialists close to

the $ level of Scandinavia

What’s GBS?

SLIDE 14

RELATIVELY LOW

TAX-RATE

Source: PricewaterhouseCoopers “Paying Taxes 2017 - The global picture”

SLIDE 15

Future plans of GBSCs

 Expansion Complexity Number of people  Redirection of talent  other functions  Initiatives (training, boot camps, internships)  Cooperation with universities, colleges, schools

SLIDE 16

Proposals

 Proposals for government, municipalities

 Training programs  Tax stability  Provision of office space  Engaging in promotion

SLIDE 17

Opinion on other players joining the market

Solving the internal deficiencies Attracting new players Healthy competition and increased efficiency

SLIDE 18

Further actions

 Identified problems  Action Plan  Improved action plan  GBS Companies | JAN  Presentation of the Action plan | FEB  Conclusion of the Memorandum of Cooperation |MAR