Gap Analysis Required State Current State Continuous Improvement - - PowerPoint PPT Presentation

Continuous Improvement Toolkit . www.citoolkit.com

Continuous Improvement Toolkit Gap Analysis

Required State Current State

Continuous Improvement Toolkit . www.citoolkit.com

Check Sheets

Data Collection

Process Mapping Flowcharting Flow Process Charts 5S Value Stream Mapping Control Charts Mistake Proofing Tree Diagram*

Understanding Performance

Fishbone Diagram Design of Experiment

Implementing Solutions** Creating Ideas

Brainstorming Attribute Analysis

Deciding & Selecting

Decision Tree Force Field Analysis Cost Benefit Analysis Voting

Planning & Project Management*

Value Analysis Kaizen Events Quick Changeover

Managing Risk

FMEA PDPC RAID Log* Observations Focus Groups

Understanding Cause & Effect

Pareto Analysis IDEF0 5 Whys Matrix Diagram Kano Analysis KPIs Lean Measures Importance-Urgency Mapping Waste Analysis Fault Tree Analysis Relationship Mapping* Benchmarking** SCAMPER** C&E Matrix Confidence Intervals Pugh Matrix SIPOC* Prioritization Matrix Stakeholder Analysis Critical-to Tree Paired Comparison Improvement Roadmaps Interviews QFD Graphical Analysis Lateral Thinking Hypothesis Testing Visual Management Ergonomics Reliability Analysis Cross Training How-How Diagram** Flow Time Value Map ANOVA Gap Analysis* Traffic Light Assessment TPN Analysis Decision Balance Sheet Suggestion systems Risk Assessment* Automation Simulation Break-even Analysis Service Blueprints DMAIC Process Redesign Run Charts TPM Control Planning Chi-Square SWOT Analysis Capability Indices Policy Deployment Data collection planner* Affinity Diagram Questionnaires Probability Distributions Bottleneck Analysis** MSA Descriptive Statistics Cost of Quality* Process Yield Histograms & Boxplots Just in Time Pick Chart Portfolio Matrix Four Field Matrix Root Cause Analysis Data Snooping Morphological Analysis Sampling Spaghetti Diagram Pull OEE Mind Mapping* Project Charter PDCA

Designing & Analyzing Processes

Correlation Scatter Plots Regression Gantt Charts Activity Networks RACI Matrix PERT/CPM Daily Planning MOST Standard work Document control A3 Thinking

The Continuous Improvement Map

Multi vari Studies

Continuous Improvement Toolkit . www.citoolkit.com

 Compares two things, what is with what should be.  Often helps comparing two different states of something:

• E.g.: The current state with the future state.

 Once the gap is identified, an action plan can be developed to

bridge the gap.

• Gap Analysis

Required State The Gap Continuous Improvement Current State

Continuous Improvement Toolkit . www.citoolkit.com

 Used when comparing the actual performance of a

company against the potential or desired performance.

 Used when working with any project

management approach:

• To analyze progress at any stage.
• Most useful at the beginning of a project

when developing the project charter.

• Gap Analysis

Continuous Improvement Toolkit . www.citoolkit.com

Process Improvement:

 Used when comparing an existing process to a process

performed elsewhere.

 Helps to determine if the process needs to be simplified,

streamlined or redesigned.

• You need to compare both processes

step-by-step and note the differences.

• You need then to bridge the gap and

reach your goals.

• Gap Analysis

Continuous Improvement Toolkit . www.citoolkit.com

To Conduct a Gap Analysis:

 Identify what you need to achieve.  Understand the current situation:

• Who has the knowledge that you need?
• Is the information documented somewhere?
• Is there is a need to conduct brainstorming sessions?
• Do you need to use other data collection tools (e.g. focus groups).

 Identify the desired outcome:

• Is there is a need to conduct benchmarking studies?

 Identify and document the gap.  Identify how to bridge the gap.

• Gap Analysis

Continuous Improvement Toolkit . www.citoolkit.com

Performance Indicators:

 Gap analysis is conducted to address the unsatisfactory

performance of a process.

 It is common to use performance indicators to compare the

current performance against targeted performance.

 You may use these indicators at any point in the

project life cycle.

• Gap Analysis

Continuous Improvement Toolkit . www.citoolkit.com

Example – The Food Takes Too Long to be Served

• Gap Analysis

Identify objectives Current situation Desired outcome The gap 1- Reduce food preparation time without affecting quality. 1- The food takes on average 14 minutes to be served. 1- The food should be served within 11 minutes of ordering. 1- Three minutes.

• Actions / requirements