FY 2018 Budget Work Session Information Technology Department April - - PowerPoint PPT Presentation

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FY 2018 Budget Work Session Information Technology Department April - - PowerPoint PPT Presentation

Sep 18, 2023 788 likes •1.22k views

FY 2018 Budget Work Session Information Technology Department April 18, 2017 Presentation Outline Overview of Department Mission Organizational Chart Levels of Service Accomplishments Efficiencies Benchmarks

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SLIDE 1

FY 2018 Budget Work Session

April 18, 2017

Information Technology Department

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SLIDE 2

Presentation Outline

  • Overview of Department
  • Mission
  • Organizational Chart
  • Levels of Service
  • Accomplishments
  • Efficiencies
  • Benchmarks

– Mandated/required expenditures – Unfunded Challenges – Departmental Budget – Summary

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SLIDE 3

Presentation Outline

  • Overview of Department
  • Mission
  • Organizational Chart
  • Levels of Service
  • Accomplishments
  • Efficiencies
  • Benchmarks

– Mandated/required expenditures – Unfunded Challenges – Departmental Budget – Summary

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SLIDE 4

Information Technology Mission

To enable high performance within Lake County government through the delivery of powerful and innovative technology solutions designed to meet the needs of our users, businesses, and citizens.

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SLIDE 5

Presentation Outline

  • Overview of Department
  • Mission
  • Organizational Chart
  • Levels of Service
  • Accomplishments
  • Efficiencies
  • Benchmarks

– Mandated/required expenditures – Unfunded Challenges – Departmental Budget – Summary

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SLIDE 6

Information Technology Organizational Chart

Information Technology

IT Business Office

(12 FTE)

Programming & Applications

(4 FTE)

Technical Services

(6 FTE)

Geographic Information Services

(4 FTE)

Information Technology (26 FTE)

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SLIDE 7

Presentation Outline

  • Overview of Department
  • Mission
  • Organizational Chart
  • Levels of Service
  • Accomplishments
  • Efficiencies
  • Benchmarks

– Mandated/required expenditures – Unfunded Challenges – Departmental Budget – Summary

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SLIDE 8

Information Technology Levels of Service

  • IT Services
  • Telephone, mobile, and cellular services
  • Computer services
  • Computers, programming, applications, databases, file

servers, networks, infrastructure design and support, Internet and e-mail services

  • Geographic analysis, mapping, data, and addressing services
  • Records Management services
  • Audio-Visual services
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SLIDE 9

Information Technology Levels of Service

  • IT Provides Services to
  • BCC Departments – Full Range of IT Services
  • Supervisor of Elections – Full range of IT Services
  • Property Appraiser – Telecom, GIS, Internet Services, and

Infrastructure Support

  • Tax Collector – Telecom Technical Assistance, GIS, and

Infrastructure Support

  • Sheriff – Telecom, GIS, Internet Services, and Infrastructure

Support

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SLIDE 10

Information Technology Levels of Service

  • IT Also Provides Services to
  • Lake County Library System - Computer Services,

Telecom, Infrastructure

  • Lake-Sumter MPO – Computer services, GIS data
  • Lake EMS – GIS data and Telecom Services
  • Clerk of the Court – Telecom and Infrastructure Support
  • Health Department – Telecom Services
  • The Citizens – eGov and the Welcome WiFi Network
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SLIDE 11

Technical Services Division Levels of Service

As Needed Services

  • EOC technical support

during an emergency event

  • Technology support when

meetings are held away from the main campus

  • Audio-Visual support to all

entities using the Board Chambers

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SLIDE 12

Information Technology Levels of Service

  • IT Service Desk Response Times
  • 24 hours for most non-emergency

calls

  • 2 hours for emergency calls
  • After hours emergency calls are

responded to 24/7/365

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SLIDE 13

Information Technology Levels of Service

  • The Service Desk
  • Responded to 2,380 computer service

requests

  • Replaced 36 desktops and 33 laptops
  • Technical Services
  • Responded to 1,090 requests for

telephone related services

  • Responded to over 200 network service

requests

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SLIDE 14

Information Technology Levels of Service

  • GIS
  • Issued 3,884 new addresses
  • 1,167 Active Addresses (CO’s

issued)

  • 2,717 Preliminary Addresses (in new

Subdivisions)

  • Mapped ~42 miles of new streets
  • 31 within municipalities
  • 11 in unincorporated areas
  • Mapped 50 Annexations from 8

municipalities

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SLIDE 15

Information Technology Levels of Service

  • GIS
  • Filled more than 140 Map and Analysis requests

from 8 BCC Departments and 6 other agencies – Public Safety mapping and analysis support – Library Services mapping support – LakeXpress Route Maps – Election Districts updates – Wings & Wildflowers support –

  • Mt. Plymouth/Sorrento CRA Support

– Commerce Parks & Tourism Events Mapping – And more.…

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SLIDE 16

Presentation Outline

  • Overview of Department
  • Mission
  • Organizational Chart
  • Levels of Service
  • Accomplishments
  • Efficiencies
  • Benchmarks

– Mandated/required expenditures – Unfunded Challenges – Departmental Budget – Summary

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SLIDE 17

IT Business Office Accomplishments

  • Security Focus
  • Implemented Advanced Threat

Protection for emails.

  • Improved web site security bringing up

encryption ratings on our web sites

  • Implemented a new training program for

county computer users on various security topics

  • Negotiated additional Cybersecurity

protection measures for FY18

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SLIDE 18

PASS Division Accomplishments

Sales Tax Application

  • Web based tracking system for tracking

sales surtax money

  • Reports automatically generated
  • Data kept in the system so each entity

can review historical information and reports

  • Backup documents can be attached to

each project if necessary

  • Committee can see project descriptions,

reducing questions

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SLIDE 19

PASS Division Accomplishments

Fire Rescue Pre-Incident Planning Application

  • Gives first responders data on

potential hazards, shut off switches and water tanks

  • Helps reduce ISO rating
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SLIDE 20

Technical Services Division Accomplishments

  • Upgraded network connectivity at Solid

Waste to increase bandwidth from 1Gbps to 10Gbps

  • Refreshed many of the county’s wireless

access points using higher performance but less expensive mesh technology

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SLIDE 21

Presentation Outline

  • Overview of Department
  • Mission
  • Organizational Chart
  • Levels of Service
  • Accomplishments
  • Efficiencies
  • Benchmarks

– Mandated/required expenditures – Unfunded Challenges – Departmental Budget – Summary

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SLIDE 22

IT Business Office Efficiencies

IT Integrated Service Desk

Telephone Requests County Libraries Computer Users AV and Mobile Devices Application Support GIS Support

Integrated Service Desk Solution

  • Eliminates duplication of work
  • One stop shop for the customer
  • Common database for tracking
  • Automated workflow system
  • Enables better management
  • Best practices incorporated in

the design

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SLIDE 23

IT Business Office Efficiencies

  • Began implementing cloud based

technologies within the IT department and for other select projects

  • Access Information Anywhere from Any Device
  • Moved IT email boxes to the cloud
  • Free up server resources by moving users

files to the cloud

  • Free up server resources by implementing

new web sites in the cloud.

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SLIDE 24

PASS Division Efficiencies

CUP Web Application

  • Allows Code Enforcement to

efficiently plan and coordinate their inspection efforts

  • Generates directions
  • Provides inspectors with

additional information

  • In 2016, 148 conditional use

permits were inspected using this application

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SLIDE 25

GIS Efficiencies

  • Municipal Addressing User

Interface (M.A.U.I) Map

  • Allows municipalities to add

and update city addresses in a GIS format

  • Syncs with the County Address

Database

  • Easy to use with no GIS

experience

  • Helps ensure city addresses

get added to county’s database

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SLIDE 26

Technical Services Division Efficiencies

Remote Office Network Connectivity

  • Saving using inexpensive broadband for network

connectivity

  • Fire stations - $40k per year
  • Public Works Maintenance Area III - $3,100

per year.

  • Interlocal agreement with City of Leesburg to

provide fiber for services

  • Public Works Maintenance area 2 and SOE

warehouse – saving $4,800 per year

  • Awarding RFP for Telephone Bill Review
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SLIDE 27

Presentation Outline

  • Overview of Department
  • Mission
  • Organizational Chart
  • Levels of Service
  • Accomplishments
  • Efficiencies
  • Benchmarks

– Mandated/required expenditures – Unfunded Challenges – Departmental Budget – Summary

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SLIDE 28

Information Technology FBC Benchmarks

26 43 23 156 65 59 N/A 33

20 40 60 80 100 120 140 160 180 *Lake Alachua Marion Orange Pasco Polk Sarasota

  • St. Lucie

Number of IT Department FTEs FY16

* Reflects FY17 data

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Information Technology FBC Benchmarks

1794 1918 1492 10,000 2200 1957 675

2000 4000 6000 8000 10000 12000 *Lake Alachua Marion Orange Pasco Polk Sarasota

  • St. Lucie

IT User Population FY16

N/A

* Reflects FY17 data

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SLIDE 30

Information Technology FBC Benchmarks

26 43 23 156 65 59 33

500 1000 1500 2000 2500 *Lake Alachua Marion Orange Pasco Polk Sarasota

  • St. Lucie

Total Users Supported by Total IT FY16

1957 2200 1492 1918

* Reflects FY17 data

675 1794 N/A 10,000

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SLIDE 31

Information Technology Benchmarks

$7.62 $14.51 $7.01 $12.78 $14.62 $10.21 N/A $11.42 $0 $2 $4 $6 $8 $10 $12 $14 $16 Lake Alachua Marion Orange Pasco Polk Sarasota

  • St. Lucie

IT Cost per Capita FY16

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SLIDE 32

Information Technology Benchmarks

6 5 5 4 5 4

1 2 3 4 5 6 7 Lake Alachua Marion Orange Pasco Polk Sarasosta

  • St. Lucie

years

PC Replacement Cycle FY16

As Needed As Needed

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SLIDE 33

Presentation Outline

  • Overview of Department
  • Mission
  • Organizational Chart
  • Levels of Service
  • Accomplishments
  • Efficiencies
  • Benchmarks

– Mandated/required expenditures – Unfunded Challenges – Departmental Budget – Summary

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SLIDE 34

Information Technology Mandated / Required Expenditures Chapter 119, F.S. Public Records Rule 1B-26.003 F.A.C. Electronic Recordkeeping

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SLIDE 35

Presentation Outline

  • Overview of Department
  • Mission
  • Organizational Chart
  • Levels of Service
  • Accomplishments
  • Efficiencies
  • Benchmarks

– Mandated/required expenditures – Unfunded Challenges – Departmental Budget – Summary

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SLIDE 36

Information Technology Unfunded Challenges

  • The telephone system used in the Lake County Administration

Building, Sheriff’s Administration Building, Historic Courthouse and many remote offices is no longer supported by the manufacturer.

  • System failure could result in extensive downtime while the

upgrade is procured and installed.

  • The cost to upgrade the telephone system is $198,000

This need will be addressed through the Infrastructure Sales Tax Reauthorization

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SLIDE 37

Presentation Outline

  • Overview of Department
  • Mission
  • Organizational Chart
  • Levels of Service
  • Accomplishments
  • Efficiencies
  • Benchmarks

– Mandated/required expenditures – Unfunded Challenges – Departmental Budget – Summary

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SLIDE 38

Information Technology

Proposed Budget

FY 2017 Adopted Budget FY 2018 Proposed Budget % Change Personal Services $2,054,950 $2,070,758 0.77% Operating Expenses $776,965 $758,921 (2.32%) Capital Outlay $23,000 $102,000 343.48% Grants & Aids $0 $0 0% Reserves $0 $0 0% Total Expenditures $2,854,915 *$2,931,679 2.69% *Includes - $175,000 in additional cybersecurity measures ($70,000 to be charged-back to Departments) $65,000 in Microsoft support for Cloud based technology

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SLIDE 39

Presentation Outline

  • Overview of Department
  • Mission
  • Organizational Chart
  • Levels of Service
  • Accomplishments
  • Efficiencies
  • Benchmarks

– Mandated/required expenditures – Unfunded Challenges – Departmental Budget – Summary

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SLIDE 40

Summary

  • The IT Department FY18 budget is status quo with priorities

given to – Cybersecurity initiatives and – Cloud development and support

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