financial results for the full year ended 30 june 2018
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Financial Results for the full year ended 30 June 2018 Create a - PowerPoint PPT Presentation

Financial Results for the full year ended 30 June 2018 Create a better today DATA PACK RELEASE DATE 9 AUGUST 2018 SUNCORP GROUP LIMITED ABN 66 145 290 124 Michael Cameron CEO & Managing Director Result overview FY18 FY17 Change


  1. Life Insurance – Forecast consideration and capital return ($m) Life EV $2,050m Less: NZ Life & Other EV ($700m) ‒ Forecast consideration of $725m Australian Life EV $1,350m ‒ Forecast capital return of ~$600m Less: Discount rate adjustment ($250m) ‒ Non-cash write-down of $880m Less: Franking credits ($70m) ‒ Marginally accretive to FY19 ROE Adjusted EV $1,030m Forecast consideration $725m Less: Separation & transaction costs, other provisions $90m Less: AT1 capital funding $35m Forecast capital return ~$600m FY18 RESULTS 16

  2. Insurance (Australia) NPAT FY18 FY17 Change ($m) ($m) (%) ‒ NPAT up 2.2% to $739m Gross written premium 8,137 8,111 0.3 ‒ Insurance trading result $866m (FY17: $912m) Net earned premium 7,191 7,072 1.7 ‒ Insurance trading ratio 12.3% Net incurred claims (5,057) (4,923) 2.7 (FY17: 12.9%) Operating expenses (1,506) (1,442) 4.4 ‒ GWP up 0.3% to $8.1b Investment income - insurance 258 205 25.9 funds ‒ Home and Motor GWP up 4.7% Insurance trading result 912 886 (2.9) ‒ Natural hazards $625 million (FY17: $655 million) General Insurance profit after tax 681 689 (1.2) ‒ Reserve releases of $319 million Life Insurance profit after tax 58 34 70.6 (FY17: $301 million) Insurance (Australia) NPAT 723 739 2.2 ‒ Underlying investment yield of 2.5% FY18 RESULTS 17

  3. Home and Motor portfolio 5.1% Motor portfolio } 3.5% 3.4% 2.6% 6.9% 2.2% 2.1% 2.0% 1.6% 1.8% 1.0% 1.1% 1.2% 0.9% – Positive premium growth across the -0.1% -0.1% -0.7% -0.5% consumer portfolio throughout the year -3.0% -3.0% – Motor unit growth accelerated in 2H -5.3% – Home unit growth recovered in 2H Dec-13 Jun-14 Dec-14 Jun-15 Dec-15 Jun-16 Dec-16 Jun-17 Dec-17 Jun-18 following NSW ESL impact in 1H Units AWP growth Home portfolio – Premiums and units both expected to 8.3% continue growing throughout FY19 4.8% 3.7% 3.0% 2.9% 2.6% 2.3% } 3.6% 2.2% 0.3% 0.7% 0.7% -1.1% -0.1% -0.8% -2.3% -1.6% -1.2% -1.6% -2.4% -4.8% Dec-13 Jun-14 Dec-14 Jun-15 Dec-15 Jun-16 Dec-16 Jun-17 Dec-17 Jun-18 Units AWP growth FY18 RESULTS 18

  4. Gross written premiums ($m) 12 32 (97) (31) (32) 224 (80) 7,988 7,960 FY17 GWP Home & Motor Commercial WC & Other NSW CTP NSW CTP 1H17 SA CTP CTP pricing FY18 GWP (ex FSL) lower premiums customer refunds novated premium & volumes (ex FSL) FY18 RESULTS 19

  5. Claims Home active claims volumes (‘000) 80 60 Net Incurred Claims (ex-discounting) ($m) 40 (33) 20 (18) - 29 108 Dec-16 Mar-17 Jun-17 Sep-17 Dec-17 Mar-18 Jun-18 (31) (70) 9 Motor active claims volumes (‘000) 200 5,005 160 4,998 120 80 FY17 net BIP BIP Consumer CTP & Reserve Natural Risk margin FY18 net 40 incurred costs benefits claims Commercial releases hazards incurred claims costs claims claims costs - Dec-16 Mar-17 Jun-17 Sep-17 Dec-17 Mar-18 Jun-18 Working Claims Natural Hazards FY18 RESULTS 20

  6. ̶ ̶ ̶ ̶ ̶ ̶ ̶ ̶ Investments Insurance funds $9.3 billion Investment income of $258 million (FY17: $205 million) ■ Cash $1 million MTM gain from an increase in risk-free rates ■ ILBs $20 million MTM gain from narrowing credit spreads ■ Corporate $12 million MTM gain from outperformance of ILBs ■ Semi-Govt ■ Govt 2.5% annualised underlying return ■ Cash Shareholders’ funds $3.0 billion ■ Fixed interest (domestic) Investment income of $110 million (FY17: $98 million) ■ Fixed interest 3.8% annualised return (global) Returns driven by narrowing credit spreads and strong equities ■ Equities ■ Infrastructure ■ Alternatives FY18 RESULTS 21

  7. Life Insurance NPAT FY18 FY17 Change ($m) ($m) (%) – Repricing and claims benefits flowing through to planned margins Planned profit margin release 19 25 31.6 – Benefits of loss recognition reversal due to Experience (6) 3 n/a repricing of IP and Trauma Other and investments 48 40 20.0 – Underlying investment income stable Underlying profit after tax 76 53 43.4 – In-force premium growth due to retail and Market adjustments (18) (19) (5.3) direct offset by run-off in closed Group Life Insurance NPAT 58 34 70.6 In-force annual premium 816 806 1.2 Total new business 59 62 (4.8) FY18 RESULTS 22

  8. Banking & Wealth NPAT FY18 FY17 Change ($m) ($m) (%) – Lending growth of 6.1% Net interest income 1,181 1,131 4.4 – At-call deposit growth of 7.1% Net non-interest income 60 76 (21.1) – NIM of 1.84% (FY17: 1.83%) Operating expenses (679) (636) 6.8 – Impairment losses 5bps of GLA Profit before impairment losses 562 571 (1.6) – Strong capital and balance sheet Impairment losses (27) (7) 285.7 – Wealth PAT of $14m, up $10m Income tax (160) (168) (4.8) Banking profit after tax 375 396 (5.3) Wealth profit after tax 14 4 250 Banking & Wealth NPAT 389 400 (2.8) FY18 RESULTS 23

  9. New Zealand NPAT FY18 FY17 Change (NZ$m) (NZ$m) (%) – NPAT increased 70.1% driven General Insurance premium rate increases Gross written premium 1,424 1,541 8.2 – GI GWP grew 8.2%, driven by rate Net earned premium 1,267 1,163 8.9 increases and unit growth in all channels Net incurred claims (739) (735) 0.5 – Claims costs remain well controlled Operating expenses (404) (387) 4.4 – Life NPAT broadly stable Investment income – insurance funds 14 13 (7.1) Insurance trading result 55 137 149.1 General Insurance profit after tax 109 47 131.9 Life Insurance profit after tax 39 40 (2.5) New Zealand NPAT 148 87 70.1 FY18 RESULTS 24

  10. Group operating expenses (ex-FSL) ($m) 33 (10) 31 29 1 40 2,700 2,576 FY17 operating BIP * Regulatory spend Technology Commercial Depreciation Other FY18 operating expenses (ex insurance expenses (ex FSL) expenses FSL) Group operating expenses: BIP net cost / (benefits) ($m) 1H18 2H18 FY18 Insurance net cost / (benefit) 19 (25) (6) B&W net cost / (benefit) 13 (6) 7 Total BIP net cost / (benefit) 32 (31) 1 Total Group operating expenses 1,375 1,325 2,700 * BIP benefits to operating expenses only. Claims benefits of $41m are reflected in net incurred claims. For further information on BIP refer to page 9 of the Investor Pack. . FY18 RESULTS 25

  11. GI Underlying ITR – 2H18 vs 1H18 (0.6%) 0.5% (0.2%) 1.9% 11.7% 0.7% 9.4% 1H18 UITR Loss ratio BIP benefits Operating Investment Other 2H18 UITR expenses income FY18 RESULTS 26

  12. ̶ ̶ ̶ ̶ ̶ ̶ CET1 capital base ($m) Click to edit Master title style ― (914) 1,059 CET1 excess of $448 million Strong excess capital has allowed for a special dividend Excess technical provision benefited from improved loss ratios in motor 90 (31) (25) 552 36 (104) (40) Increase in the Life DAC 448 377 deduction Bank growth in risk weighted assets offset by RMBS issuance Excess FY18 Ordinary Excess Life policy Bank RWA Amortisation Other Excess Special Excess Reduction in intangibles CET1 NPAT Dividend Technical liability Growth of Movements CET1 pre Dividend CET1 (Jun-17) (net of DRP) Provision adjustment (net of Intangibles Special (Jun-18) RMBS Dividend issuance) (Jun-18) FY18 RESULTS 27

  13. Michael Cameron CEO & Managing Director 28

  14. Outlook – BIP tracking ahead of targets — Gross FY19 FY20 Gross benefits for FY19 of $187m Benefits already locked in Net Net already Cost Benefit Benefit Cost Benefit Benefit — locked in BIP net benefits in FY19 expected to $m exceed original target of $195m $m $m $m $m $m $m Digitisation of customer — BIP investment weighted to 1H FY19 11 (22) 27 5 (8) 38 30 experience with benefits skewed to the second Sales and Service half of FY19 12 (17) 13 (4) (18) 30 12 channel optimisation — Priorities for FY19: End-to-end process 12 (1) 45 44 - 45 45 — improvement Further investment in claims capability Claims supply chain 92 (26) 122 96 (13) 196 183 re-design — Digital functionality Smarter procurement and — 60 (13) 67 54 (23) 82 59 Expansion of Partnering and streamlining our business Procurement programs 187 Total (79) 274 195 (62) 391 329 FY18 RESULTS 29

  15. Outlook – Insurance (Australia) Growth in the Insurance (Australia) underlying trading result will be driven by a number of factors: — Consumer GWP growth between 4% and 6% — Premium rises driven by natural hazards costs and inflation — The Commercial portfolio will continue to focus on returning margins to target levels — Medium term CTP reform expected to reduce margin volatility and improve customer outcomes; in the short term CTP will reduce GWP and underlying ITR — Further investment in operational claims efficiencies will drive improved customer experience and operational claims metrics — Reinsurance costs are broadly in line with prior year, having benefitted from renewal timing FY18 RESULTS 30

  16. Outlook – Banking & Wealth — Business conditions and the credit environment are stable — Interest rate outlook is for minimal cash rate change — Banking & Wealth will continue to deliver: — Sustainable lending and deposit growth above system — A stable and diverse funding profile with a NSFR above 105% — A return on CET1 capital of 12.5% to 15% — Impairment losses are expected to remain at or below the bottom of the ‘through the cycle’ operating range of 10-20 basis points — Capital levels will be reviewed to take into account Basel III reform and APRA’s unquestionably strong benchmarks . APRA’s draft standards now not expected until early 2019 — Wealth will focus on implementing compulsory legislative changes and new reporting requirements FY18 RESULTS 31

  17. Outlook – New Zealand — Positive outlook for New Zealand — GWP growth is expected to remain above system at mid single digit levels driven by intermediated, corporate partner and direct channels. NEP will be supported by recent price increases — A program of efficiency initiatives has been implemented to offset inflation and unit growth — Motor claims cost inflation to be managed with pricing, product changes and improved claims process including SMART — Life in-force premium and underlying profit growth is expected to continue driven by an ongoing focus on sustainable commissions, strong intermediary relationships and market-leading retention FY18 RESULTS 32

  18. Outlook – Customer — Suncorp’s customer focused strategy means we are well placed to respond to the heightened regulatory and political scrutiny on the sector — Budgeted regulatory spend to increase again in FY19 to >$90m, 36 separate projects, spend incorporated into annual project pool and Group expense target — Customers will benefit from the majority of projects — Suncorp will continue to focus on delivering choice, transparent and flexible solutions, convenience, personalisation, and recognition — Key customer priorities for FY19-21 funded within the annual project budget include: — Continue to digitise the business and build the integration/intelligence layer — Tailor model in line with evolving customer behaviours and optimise for efficiency and reach — Use enhanced capabilities to meet customer expectations for increasingly personalised services FY18 RESULTS 33

  19. Outlook and FY19 Targets¹ — Key FY19 target is Cash ROE of 10% (excluding the positive impact of the divestment of the Life business) — Driven by: — Group top line growth of 3% to 5% — Expense base of $2.7bn — An underlying ITR of at least 12%, Bank Cost to Income (CTI) of around 50%, and Net Interest Margin (NIM) at the low end of a 1.80% to 1.90% range — Reserve releases above 1.5% of net earned premium (NEP) — Maintaining a dividend payout ratio of 60% to 80% of cash earnings and returning surplus capital to shareholders 1. Subject to natural hazards at or below budget, movements in investment markets and regulatory reform. FY18 RESULTS 34 34

  20. Critical actions to achieve FY19 Group targets 1. Business Improvement Program — Gross Benefits – Opex Savings $152m – Claims cost reduction $122m Revenue growth – GWP and NII 2. 3. Digital Transformation 4. Project Initiatives (weightings) — Regulatory ~50% — System Upgrades ~25% — Discretionary ~25% 5. Life business separation and transition FY18 RESULTS 35

  21. Focus for FY19 Strategic FY18 Achievements FY19 Areas of Focus Priorities  Delivered strategic investment in the marketplace  Increase digital communications and digital self-service Elevate the component of the strategy: functionality Customer  App launched  Enhance technology platforms for frontline employees  Reward & Recognition program over 400,000 users (workbench, telephony)  One Suncorp portal  Grow customer usage of the App, Reward and  Single view of customers to drive improved customer Recognition, and ecosystems service  Deliver regulatory projects and enhance the resilience and  Delivered API layer security of our systems  NPS improved  ‘Zero touch’ digital claims  Leadership Development Program and Social Learning Inspire Our  Launch Future Ready Academy (redeployment) Platform launched  Commence Brisbane workspace build People  Created future workspaces in Sydney and Auckland  Develop and improve capability of our people  44% females in senior leader roles  Group top line growth of 2.4% Drive  Revenue growth  BIP net benefits in FY18 ahead of target – $40m  Deliver FY19 BIP targets Momentum  Life Insurance strategic review complete  Continue investment in claims across motor, property and Growth  Optimised business portfolio: and personal injury  Tower NZ divestment  Expand procurement program to all spend categories  Managed CTP Reforms  Partnering opportunities  Enhanced deposits offering (e.g. digital wallets)  Life business separation and transition FY18 RESULTS 36

  22. Summary Delivered strong second half performance 1. Business Improvement Program exceeding targets 2. Digitisation beginning to drive benefits 3. Robust balance sheet underpins special dividend 4. Momentum to deliver sustainable uplift in FY19 5. 6. Australian Life business strategic review complete FY18 RESULTS 37

  23. Group — Financial Results for the full year ended 30 June 2018

  24. Suncorp Group Click to edit Master title style ― Top 20 ASX listed company ASX: SUN | ADR: SNMCY $19 billion market capitalisation at 30 June 2018 1 $99 billion in group assets 13,300 employees in Australia and New Zealand 2 Approximately 9.6 million customers Credit ratings A+ / A1 / A+ 3 1 Based on share price at 29 June 2018 of $14.59. 2 As at 30 June 2018 and reported in the 2017-18 Annual Review. 3 S&P Global Ratings, Moody’s Investors Service and Fitch Ratings. Suncorp Group ratings are on a stable outlook . FY18 RESULTS 39 GROUP

  25. Strategy Click to edit Master title style ― FY18 RESULTS 40 GROUP

  26. Group result snapshot Click to edit Master title style ― Contribution to top-line growth Contribution to profit by function Total capital invested 3% 2% 8% 25% 46% 46% 31% 54% 10% 65% 4% 6% General Insurance GWP General Insurance General Insurance AU Life Insurance AU Life Life in-force premium Banking and Wealth General Insurance NZ Bank Bank lending assets Life Insurance NZ Corporate FY18 RESULTS GROUP 41

  27. Driving shareholder value Click to edit Master title style ― Shareholder value Investment thesis Suncorp’s key FY19 targets 1 are: – Leading financial services brands in Australia and – Cash ROE of 10% (excluding the positive impact of the New Zealand divestment of the Life business) – Strategy focused exclusively Driven by: in Australia and New Zealand – Group top-line growth of 3% to 5% – Business Improvement – Program driving operational Expense base of $2.7bn excellence – An underlying ITR of at least 12%, Bank cost to income ratio of – Marketplace driving improved around 50% and net interest margin of 1.80% to 1.90% customer experience – Reserve releases above 1.5% of net earned premium – Maintaining a dividend payout ratio of 60% to 80% of cash earnings and returning surplus capital to shareholders 1 Subject to natural hazards at or below budget, movements in investment markets and regulatory reform FY18 RESULTS 42 GROUP

  28. Senior Leadership Team – deep industry experience across functions Click to edit Master title style ― P&L, Balance Sheet, Claims Enabling Functions Amanda Revis Steve Johnston Gary Dransfield David Carter People Finance & Legal Insurance Banking & Wealth Paul Smeaton New Zealand Michael Cameron Sarah Harland Fiona Thompson CEO & Managing Director Technology Risk Distribution, Sales and Service Lisa Harrison Programs Pip Marlow Customer FY18 RESULTS 43 GROUP 43

  29. ̶ ̶ ̶ ̶ ̶ FY19 Executive remuneration structure Click to edit Master title style Full details are provided in the Remuneration Report ― Remuneration mix The CEO & Managing Director’s remuneration mix is heavily focused on longer term performance and two -thirds of total remuneratio n for Senior Executives is ‘at risk’. Target STI is 100% of fixed remuneration, with maximum STI being 150% of fixed remuneration . Performance measures and delivery of variable pay Long-term incentive (LTI) Annual short-term incentive Performance rights Performance rights convert CEO & MD: 50% cash CEO & MD: 25% shares CEO & MD: 25% shares granted to vested rights based on SLT: 65% cash SLT: 17.5% shares SLT: 17.5% shares achievement of STI performance measures LTI performance measures performance conditions Relative TSR (100%) Profit & Financials | Adjusted NPAT: 40% and Cash RoE: 20% Customer | Key Customer Measures: 20% Risk | Group Risk Maturity Model and Risk Management and Compliance Measures: 10% Organisational Culture: 10% Deferral period ends. Vested People | Key People Measures, Talent and People Development, and Organisational rights convert to ordinary shares Culture: 10% , and Organisational Culture: 10% FY18 RESULTS 44 GROUP

  30. Key financial highlights Click to edit Master title style FY18 FY17 Change ― (%) Net profit after tax $m 1,059 1,075 (1.5) Cash earnings $m 1,098 1,145 (4.1) Profit after tax from functions $m 1,263 1,205 4.8 Insurance trading ratio % 12.1 11.8 Underlying insurance trading ratio % 10.6 11.5 Bank net interest margin (interest-earning assets) % 1.84 1.83 Cash return on average shareholders’ equity % 8.0 8.4 Cash earnings per share – diluted cents 83.37 87.72 (5.0) Ordinary dividends per ordinary share cents 73.0 73.0 - Special dividends per ordinary share cents 8.0 - Payout ratio (excluding special dividend) – cash earnings % 85.8 81.9 Payout ratio (including special dividend) – cash earnings % 95.2 81.9 General Insurance Group PCA coverage times 1.84 1.77 Bank Common Equity Tier 1 ratio % 9.07 9.23 FY18 RESULTS 45 GROUP

  31. Group profit and Click to edit Master title style 1,263 1,205 Profit after tax operating expenses ($m) 1,159 135 ― 82 from functions 183 389 400 418 739 723 558 FY16 FY17 FY18 Insurance (Australia) Banking & Wealth New Zealand 2,700 2,576 Operating expenses 2,520 405 400 (excluding FSL) 372 758 730 721 1,537 1,446 1,427 FY16 FY17 FY18 Insurance (Australia) Banking & Wealth New Zealand FY18 RESULTS 46 GROUP

  32. Shareholder returns Click to edit Master title style ― Dividends (cps) Cash ROE 81 13.1% 13.0% 73 12.4% 8 68 8.4% 40 40 8.2% 8.0% 38 33 33 30 FY16 FY17 FY18 FY16 FY17 FY18 ■ Interim ■ Final ■ Special Cash ROE Cash ROE pre-goodwill FY18 RESULTS GROUP 47

  33. Shareholder metrics Click to edit Master title style EPS (basic) EPS (diluted) ― $0.83 $0.84 $0.81 $0.80 $0.82 $0.81 FY16 FY17 FY18 FY16 FY17 FY18 Cash EPS (basic) Cash EPS (diluted) $0.89 $0.88 $0.85 $0.85 $0.83 $0.83 FY16 FY17 FY18 FY16 FY17 FY18 FY18 RESULTS GROUP 48

  34. ̶ ̶ ̶ General Insurance ITR Click to edit Master title style ($m) General Insurance ITR ― 41 (194) 28 (4) 1,012 883 Successful delivery of BIP will Reported ITR Reserve Natural hazards Investment Other Underlying ITR assist in delivering >12% UITR in releases above below allowance income FY19 expectation mismatch Continue to reprice for claims cost inflation and higher natural 16.3% hazards 12.5% Improvement in margins is evident 11.7% 12.0% 11.0% 12% in the second half of the year 10.1% 9.4% 11.2% 11.0% 10.3% 9.4% 8.0% 1H16 2H16 1H17 2H17 1H18 2H18 Reported ITR Underlying ITR FY18 RESULTS GROUP 49

  35. 50 year history of major weather events ($m) Click to edit Master title style ― Christchurch earthquakes, Australia New Zealand Long run average 7,000 Brisbane floods, Cyclone Yasi, Melbourne hailstorm 6,000 Kaikoura 5,000 earthquake Brisbane flood, 4,000 Cyclone Tracy Newcastle Cyclone Melbourne & Debbie earthquake Perth hailstorms, 3,000 Christchurch Sydney earthquakes Brisbane hailstorm hailstorm 2,000 Cyclone Debbie 1,000 - 1967 1972 1977 1982 1987 1992 1997 2002 2007 2012 2017 Adjusted for inflation, population growth and market share FY18 RESULTS GROUP 50

  36. Reinsurance program – natural hazards Click to edit Master title style ― $7.2bn $500m Original cover Reinstatement Reinstatement Reinstatement $250m Dropdown aggregate $200m Dropdown aggregate $50m Retention * Natural hazards protection 1 2 3 4 5 Event * Relates to Australian events FY18 RESULTS GROUP 51

  37. Reinsurance program – dropdown aggregate Click to edit Master title style ― $250m 50m xs 200m xs 50m 100m xs 100m xs $200m 150m xs 200m 150m xs 300m $150m 100m xs 100m xs 50m xs 200m 50m xs 300m $50m Natural hazards protection Retention * 300m xs 504m 1 2 3 4 5 Event * Relates to Australian events FY18 RESULTS GROUP 52

  38. General Insurance Click to edit Master title style reserve releases ($m) ― 5.0% $348m 4.5% 4.4% $319m 4.0% $301m 3.8% 3.5% 3.7% 3.0% 2.5% 2.0% Long-term 1.5% assumption 1.5% of Group NEP 1.0% 0.5% 0.0% FY16 FY17 FY18 FY18 RESULTS GROUP 53

  39. Insurance investment assets Click to edit Master title style ― FY18 3% 2% 2% ($m) Insurance (Australia) investments 9% General Insurance - insurance funds 9,341 General Insurance - s hareholders’ funds 2,971 Life shareholder assets 1,366 20% 13,678 Insurance (Australia) total New Zealand investments 64% General Insurance - insurance funds 464 General Insurance - s hareholders’ funds 320 Life shareholder assets 233 New Zealand total 1,017 Insurance (Australia) New Zealand ■ GI - insurance funds ■ GI - insurance funds ■ GI - shareholders’ funds ■ GI - shareholders’ funds Total investments 14,695 ■ Life shareholder assets ■ Life shareholder assets FY18 RESULTS GROUP 54

  40. ̶ Australian Investment Yield Click to edit Master title style ― Chart Title The Australian yield curve 4.5% flattened in FY18, resulting in directionally different mark-to- 4.0% market impacts on assets & liabilities depending on their 3.5% exposure to the curve 3.0% 2.5% 2.0% 1.5% 1.0% 0 5 10 15 20 25 30 35 40 45 50 Jun-17 Spot Rate Jun-18 Spot Rate FY18 RESULTS GROUP 55

  41. Group capital position Click to edit Master title style As at 30 June 2018 ($m) ― SGL, Total as Corp at 30 GI 2 Bank 2 Life Total Services June & Consol 2017 CET1 3,280 2,952 478 171 6,881 6,625 CET1 target 2,633 2,849 326 2 5,810 5,772 Excess to CET1 target (pre div) 647 103 152 169 1,071 853 Group dividend (623) (476) Group excess to CET1 target (ex div) 448 377 Common Equity Tier 1 ratio 1 1.37x 9.07% 1.99x Total capital 4,400 4,401 613 171 9,585 9,512 Total target capital 3,590 3,989 391 (18) 7,952 7,880 Excess to target (pre div) 810 412 222 189 1,633 1,632 1 Capital ratios are expressed as coverage of the PCA for Group dividend (623) (476) General Insurance and Life, and as a percentage of Risk Group excess to target (ex div) 1,010 1,156 Weighted Assets for the Bank 2 The Bank and General Insurance targets are shown as the Total capital ratio 1 1.84x 13.52% 2.55x midpoint of the target operating ranges FY18 RESULTS GROUP 56

  42. Group Risk Based Capital Click to edit Master title style General Insurance Bank 3% ― 7% 14% 10% 23% 67% Group 76% 10% Life Insurance Corporate 1% 6% 100% 10% 31% 24% 60% 58% ■ Insurance risk ■ Market risk ■ Operational risk ■ Counterparty credit risk FY18 RESULTS GROUP 57

  43. Group General Insurance capital Click to edit Master title style ― Total capital ($m) Prescribed Capital Amount Capital ratios vs peers (PCA) ($m) 1.84x 1.81x 4,400 1.64x 1.84x PCA 555 565 2,394 299 Axis Title CET1 Target (1.0 – 1.2x PCA) 895 1.37x 250 3,280 1.19x 1.10x 554 920 (524) SUN Peer 1 Peer 2 2H18 2H18 ■ Outstanding claims risk ■ Asset risk ■ Common Equity Tier 1 ■ Tier 2 ■ Common Equity Tier 1 ■ Tier 2 ■ Premium liabilities risk ■ Operational risk ■ Additional Tier 1 ■ Additional Tier 1 ■ Insurance concentration risk ■ Aggregation benefit Source: Latest published company reports FY18 RESULTS GROUP 58

  44. Group Life Insurance Click to edit Master title style capital ― Total capital ($m) Prescribed Capital Amount (PCA) ($m) 300 240 613 250 2.55x PCA 18 100 200 35 67 150 31 100 478 97 50 27 0 2H18 2H18 ■ Insurance risk ■ Combined stress ■ Common Equity Tier 1 ■ Asset risk scenario adjustment ■ Additional Tier 1 ■ Operational risk ■ Other regulatory ■ Tier 2 requirements FY18 RESULTS GROUP 59

  45. Bank capital Click to edit Master title style ― Total capital ($m) Risk-weighted assets ($m) Capital ratios vs peers 15.05% 14.95% 14.83% 14.43% 4,401 32,563 13.52% 12.98% 12.78% 13.52% RWA 3,473 899 88 550 9.07% RWA CET1 Target (8.5% – 9.0% 29,002 RWA) 11.04% 10.50% 10.15% 10.21% 2,952 9.42% 9.07% 8.61% SUN Regional 1 Regional 2 Major 1 Major 2 Major 3 Major 4 2H18 2H18 ■ Common Equity Tier 1 ■ Tier 2 ■ Credit risk ■ Operational risk ■ Common Equity Tier 1 ■ Tier 2 ■ Additional Tier 1 ■ Market risk ■ Additional Tier 1 Source: Latest published company reports FY18 RESULTS GROUP 60

  46. Credit ratings Click to edit Master title style ― Moody’s S&P Fitch Ratings Global Ratings Investors Service A+ A1 A+ Suncorp Group Stable Stable Stable AA- Aa3 AA- Major banks 1 Stable 2 Negative Stable BBB+ A3 A- Regional banks 3 Stable Stable Stable 1 Major banks include Australia and New Zealand Banking Group Limited, Commonwealth Bank of Australia, National Australia Bank Limited and Westpac Banking Corporation 2 Fitch Ratings has a ‘Negative Outlook’ on Commonwealth Bank of Australia 3 Regional banks include Bank of Queensland Limited and Bendigo and Adelaide Bank Limited FY18 RESULTS GROUP 61 61

  47. Home and Car Ecosystems Click to edit Master title style ― 7 Ecosystem Solutions Delivered 34,783 unique site visits (and counting) FY18 RESULTS GROUP 62

  48. Home and Car Ecosystems FY19 Click to edit Master title style ― One place for mobility and home needs Timely and contextual advice, tools and services Trusted and credible source of solutions to better support the financial wellbeing of customers FY18 RESULTS 63

  49. Suncorp Insurance Ventures (SIV) Click to edit Master title style ‒ SIV is an investment vehicle used to scope, execute and manage Suncorp’s strategic insurance investments. The portfolio is re gularly ― reviewed and valued ‒ The SIV model is based on partnerships with innovative industry participants to create operationally independent businesses which generate claims cost benefits and enhanced customer service, in addition to stand-alone equity value ‒ Established in 2010 ‒ Established in 2013 ‒ Established in 2002 and partnered with Suncorp in 2015 ‒ Industry leader in best practices, innovative and ‒ One of the largest alternative parts suppliers in ‒ Proven success in low complexity repairs, focused on adaptive repair model Australia and is the largest recycler repairs of <$10k ‒ Network Includes SMART (lower severity) and ‒ Customers include Capital SMART, Gemini/AMA ‒ Innovative repair methods with a key focus on SMARTPlus (higher severity) Group reducing overall repair times and costs ‒ Provides repair service capacity of 200k+ repairs ‒ Suncorp supplies written off vehicles for resale of ‒ Stable and experienced sub contractors network annually parts to wider market ‒ 45 sites across Australia and New Zealand ‒ 9 operating sites across VIC, NSW and QLD ‒ 100% owned subsidiary ‒ 45% of personal insurance motor repairs are pathed ‒ 100% owned subsidiary to SMART ‒ 95% owned subsidiary FY18 RESULTS GROUP 64

  50. Corporate Responsibility Framework Click to edit Master title style ― FY18 RESULTS 65 GROUP

  51. Corporate Responsibility roadmap Click to edit Master title style ― Performance highlights Focus for FY19 ✓ ‒ Refreshed assessment of material environmental, Implement a stakeholder survey and establish a social licence or trust social and governance topics metric ✓ ‒ Expanded measurement and reporting of non-financial Implement refreshed Banking and General Insurance Codes of Practice performance metrics ✓ ‒ Launched Climate Change Action Plan Publish targets to reduce Scope 1 and Scope 2 greenhouse gas emissions ✓ Launched Environmental Performance Plan ‒ Complete climate-related risk and opportunity assessment ✓ Launched refreshed Supplier & Partner Code of ‒ Practice Establish approach to meeting Modern Slavery Act requirements ✓ ‒ Refreshed Financial Inclusion Action Plan Develop a Responsible Insurance and Banking Policy ‒ ✓ Re-designed Bank Hardship processes to improve Implement recommendations of the Vulnerable Customer Review outcomes for vulnerable customers ‒ Expand community partnerships to provide financial literacy, financial ✓ Launched financial inclusion awareness training counselling and employment pathways ✓ ‒ Maintained gender parity in leadership roles Implement Reflect Reconciliation Action Plan ✓ ‒ Established Suncorp Future Ready Academy Enhance social impact measurement into community partnerships ✓ Launched Reconciliation Action Plan ✓ Relaunched Brighter Futures employee community giving and volunteering program FY18 RESULTS 66 GROUP 66

  52. Shareholder overview Click to edit Master title style ― SUN shareholders by type SUN shareholders by geography 1% 2% 1% 4% 6% 24% 11% 41% 75% 35% ■ Australia (Institutions & Retail) ■ Domestic Institutions ■ United States ■ Japan ■ Retail Investors ■ United Kingdom ■ Rest of Europe ■ International Institutions ■ Hong Kong ■ Rest of World Source: Orient Capital, 29 June 2018 FY18 RESULTS GROUP 67

  53. Insurance (Australia) — Financial Results for the full year ended 30 June 2018

  54. Insurance (Australia) Click to edit Master title style NPAT ― FY18 FY17 Change ($m) ($m) (%) ‒ NPAT up 2.2% to $739m Gross written premium 8,137 8,111 0.3 ‒ Insurance trading result $866m Net earned premium 7,191 7,072 1.7 (FY17: $912m) Net incurred claims (5,057) (4,923) 2.7 ‒ Insurance trading ratio 12.3% Operating expenses (1,506) (1,442) 4.4 (FY17: 12.9%) Investment income - insurance funds 258 205 25.9 ‒ GWP up 0.3% to $8.1b Insurance trading result 886 912 (2.9) ‒ Home and Motor GWP up 4.7% General Insurance profit after tax 681 689 (1.2) ‒ Natural hazards $625 million (FY17: $655 million) Life Insurance profit after tax 58 34 70.6 ‒ Reserve releases of $319 million Insurance (Australia) NPAT 739 723 2.2 (FY17: $301 million) ‒ Underlying investment yield of 2.5% FY18 RESULTS INSURANCE (AUSTRALIA) 69

  55. General Insurance Click to edit Master title style gross written premium ― FY18 FY17 Change ‒ Motor premium increases of 4.3% ($m) ($m) (%) with unit growth of 1.5% Motor 2,779 2,626 5.8 ‒ Improved retention in the Home Home 2,206 2,135 3.3 portfolio drove unit growth of 0.7% in the second half, offsetting unit Commercial 1,510 1,498 0.8 losses from the first half Compulsory third party 1,164 1,404 (17.1) ‒ Commercial underwriting discipline Workers’ compensation and other 329 297 10.8 with some positive pricing momentum Total GWP 7,988 7,960 0.4 ‒ Headline result impacted by Fire Service Levies 1 149 151 (1.3) regulatory changes in CTP Total GWP including FSL 8,137 8,111 0.3 portfolio 1 FY18: Home $96m, Commercial $42m and Motor $11m, ‒ Strong retention in workers’ FY17: Home $98m, Commercial $45m and Motor $8m compensation FY18 RESULTS INSURANCE (AUSTRALIA) 70 70

  56. General Insurance Click to edit Master title style gross written premium Portfolio by geography General Insurance Gross Portfolio by product ― excluding FSL Written Premium 4% 2% 4% 5% 14% 26% 8% Total GWP of $8.0bn 35% 19% 23% 32% 28% ■ Motor ■ CTP ■ Queensland ■ Western Australia ■ Home ■ Workers’ compensation & ■ New South Wales ■ South Australia ■ Commercial ■ Victoria ■ Tasmania other ■ Other FY18 RESULTS INSURANCE (AUSTRALIA) 71

  57. General Insurance Click to edit Master title style gross written premium FY18 FY17 Change ― ($m) ($m) (%) compulsory third party CTP GWP by geography Queensland 435 477 (8.8) New South Wales 549 721 (23.9) ACT 66 66 - South Australia 114 140 (18.6) Total CTP GWP 1,164 1,404 (17.1) CTP GWP one-off movements New South Wales refunds 53 22 140.9 New South Wales lower premium rates 97 - n/a South Australia FY16 novated premium - (32) (100.0) Queensland FY16 NIIS claw-back - 16 (100.0) CTP GWP adjusted for abnormal movements 1,314 1,410 (6.8) FY18 RESULTS INSURANCE (AUSTRALIA) 72 72

  58. General Insurance Click to edit Master title style key ratios ― Loss ratio Total operating expenses ratio 74.0% 20.9% 70.3% 20.4% 20.4% 69.6% FY16 FY17 FY18 FY16 FY17 FY18 Combined operating ratio Reported ITR 94.4% 12.9% 12.3% 9.0% 91.2% 90.0% FY16 FY17 FY18 FY16 FY17 FY18 FY18 RESULTS INSURANCE (AUSTRALIA) 73

  59. Natural hazard Click to edit Master title style events ― ‒ Australian natural hazard costs Net costs Date Event were $625m for the full year, $36m ($m) below the allowance of $661m Oct 2017 Toowoomba Newcastle Hail 35 ‒ Group natural hazard costs were Nov 2017 Lismore Bundaberg Hail 22 $688m for the full year, $4m below Dec 2017 Southern Flooding 18 allowance of $692m Dec 2017 Grafton Hail 25 Dec 2017 Victoria Hail 140 Lakewood Hail Jan 2018 15 Apr 2018 Nelson Bay Hail 17 May 2018 Hobart Storms 33 Total events over $10m 305 Other natural hazards attritional claims 320 Total natural hazards 625 Less: allowance for natural hazards (661) Natural hazards costs above allowance 36 FY18 RESULTS INSURANCE (AUSTRALIA) 74

  60. General Insurance Click to edit Master title style investment asset allocation ― Shareholders’ funds Insurance funds Fixed income credit quality $9.3bn $3.0bn 3% 1% 2% 6% 8% 16% 11% 25% 45% 13% 44% 21% 64% 23% 18% ■ Cash & short-term ■ Semi-Government ■ AAA ■ A ■ Cash & short-term ■ Equities ■ AA ■ BBB ■ Infrastructure deposits bonds deposits ■ Inflation-linked bonds* ■ Commonwealth ■ Australian interest- and property ■ Corporate bonds ■ Alternative Government bonds bearing securities ■ Global interest-bearing investments securities * The total notional exposure to inflation-linked securities, after accounting for both physical bonds and derivatives, in the insurance funds is $2.3bn. FY18 RESULTS INSURANCE (AUSTRALIA) 75

  61. Personal lines Click to edit Master title style market share ― NT 19% 23% QLD WA 33% 33% 15% 15% SA 16% 15% NSW 28% 24% VIC 33% 28% Motor Home TAS 29% 32% Source: Roy Morgan, May 2018 FY18 RESULTS INSURANCE (AUSTRALIA) 76

  62. Insurance (Australia) Click to edit Master title style Personal lines* Commercial lines** market share $20.7bn ― $12.7bn 12% 27% 27% 30% 20% 4% 6% 4% 2% 13% 7% 29% 19% Workers’ compensation **** CTP*** $3.2bn $1.0bn 7% 18% 21% 34% 21% * Source: Roy Morgan, May 2018 4% ** Source: Latest Suncorp estimates 22% *** Source: Latest Suncorp estimates 17% Includes QLD, NSW, ACT & SA schemes 19% 19% 18% **** Source: Latest Suncorp estimates Includes WA only ■ Suncorp ■ Peer 1 ■ Peer 2 ■ Peer 3 ■ Peer 4 ■ Peer 5 ■ Peer 6 ■ Peer 7 ■ Others FY18 RESULTS INSURANCE (AUSTRALIA) 77

  63. CTP market share Click to edit Master title style QLD * NSW ** $1.0bn 8% ― $1.7bn 19% 26% 17% 47% 31% 28% 24% ACT * SA * $157m $349m 30% 43% 57% 70% Source: State scheme regulators * as at May 2018 ** as at March 2018 ■ Suncorp ■ Peer 1 ■ Peer 2 ■ Peer 3 ■ Peer 4 ■ Rest of market FY18 RESULTS INSURANCE (AUSTRALIA) 78

  64. Life Insurance Click to edit Master title style NPAT ― FY18 FY17 Change ($m) ($m) (%) – Repricing and claims benefits Planned profit margin release 25 19 31.6 flowing through to planned margins Experience 3 (6) n/a – Benefits of loss recognition reversal Other and investments 48 40 20.0 due to repricing of IP and Trauma – Underlying investment income Underlying profit after tax 76 53 43.4 stable Market adjustments 1 (18) (19) (5.3) – In-force premium growth due to Life Insurance NPAT 58 34 70.6 retail and direct offset by run-off in closed Group In-force annual premium 816 806 1.2 Total new business 59 62 (4.8) 1 Market adjustments consist of life risk policy discount rate changes and investment income experience FY18 RESULTS INSURANCE (AUSTRALIA) 79

  65. Life Insurance Click to edit Master title style in-force premium ― Total in-force premium of $816m Premium by product Premium by geography Premium by channel 5% 8% 9% 8% 12% 34% 28% 48% 19% 83% 19% 27% ■ Direct via General Insurance brands ■ Queensland ■ Western Australia ■ Term & TPD ■ Income protection ■ Advised ■ Group & other ■ Trauma ■ Group ■ New South Wales ■ Other ■ Victoria & Tasmania FY18 RESULTS INSURANCE (AUSTRALIA) 80

  66. Life Insurance Click to edit Master title style new business ― Total new business of $59m New business by channel New business by product New business by geography 1% 3% 6% 19% 12% 29% 26% 55% 25% 80% 16% 28% ■ Direct via General Insurance brands ■ Term & TPD ■ Income protection ■ Queensland ■ Western Australia ■ Advised ■ Group & other ■ Trauma ■ Other ■ New South Wales ■ Other ■ Victoria & Tasmania FY18 RESULTS INSURANCE (AUSTRALIA) 81

  67. Life Insurance Click to edit Master title style key metrics ($m) Experience Planned margins ― 25 – Favourable experience 19 19 15 compared to the prior year is due to the benefits of the Life 3 Optimisation Program (6) FY16 FY17 FY18 FY16 FY17 FY18 In-force premium Operating expenses 816 813 174 165 157 806 FY16 FY17 FY18 FY16 FY17 FY18 FY18 RESULTS INSURANCE (AUSTRALIA) 82

  68. Life Insurance Click to edit Master title style market share Life Insurance market In-force ― 15% share $10.1bn 13% 13% 13% 12% Individual risk 10% 9% 8% 7% Peer 1 Peer 2 Peer 3 Peer 4 Peer 5 Peer 6 SUN Peer 7 Others 21% New business 16% $0.9bn 13% 13% 10% 9% 8% 6% 4% Source: NMG Consulting, March 2018 Peer 1 Peer 2 Peer 3 Peer 4 Peer 5 Peer 6 Peer 7 SUN Others In-force portfolio includes IFA, Bank and Direct business FY18 RESULTS INSURANCE (AUSTRALIA) 83

  69. Banking & Wealth — Financial Results for the full year ended 30 June 2018

  70. Banking & Wealth Click to edit Master title style NPAT ― FY18 FY17 Change ($m) ($m) (%) – Lending growth of 6.1% Net interest income 1,181 1,131 4.4 – At-call deposit growth of 7.1% Net non-interest income 60 76 (21.1) – NIM of 1.84% (FY17: 1.83%) Operating expenses (679) (636) 6.8 – Impairment losses 5bps of GLA Profit before impairment losses 562 571 (1.6) – Strong capital and balance sheet Impairment losses (27) (7) 285.7 – Wealth NPAT up $10m to $14m Income tax (160) (168) (4.8) Banking profit after tax 375 396 (5.3) Wealth profit after tax 14 4 250.0 Banking & Wealth NPAT 389 400 (2.8) FY18 RESULTS BANKING & WEALTH 85

  71. Total lending portfolio Click to edit Master title style ― Lending assets by portfolio Lending assets by geography Total assets of $58.7bn <1% 4% 8% 6% 11% 10% 53% 27% 81% ■ Housing ■ Agribusiness ■ Queensland ■ Western Australia ■ Commercial (SME) ■ Consumer ■ New South Wales ■ South Australia & ■ Victoria other FY18 RESULTS BANKING & WEALTH 86

  72. Banking key ratios Click to edit Master title style ― Lending growth (annualised) Net interest margin Cost to income ratio (interest-earning assets) 6.13% 54.7% 53.4% 1.86% 1.85% 4.55% 1.84% 1.83% 52.7% 52.5% 3.93% 1.92% FY15 FY16 FY17 FY18 FY15 FY16 FY17 FY18 FY15 FY16 FY17 FY18 Impairment losses to gross loans Return on Common Equity Tier 1 Deposit to loan ratio and advances (annualised) 66.7% 66.6% 13.2% 13.0% 65.8% 65.7% 12.2% 12.0% 0.11% 0.05% 0.03% 0.01% FY15 FY16 FY17 FY18 FY15 FY16 FY17 FY18 FY15 FY16 FY17 FY18 FY18 RESULTS BANKING & WEALTH 87

  73. Home lending portfolio Click to edit Master title style ― Total home lending assets of $47.6bn Portfolio by borrower type Portfolio by geography Portfolio by channel 5% 7% 28% 33% 11% 49% 67% 72% 28% ■ Owner occupied ■ Investor ■ Queensland ■ Western Australia ■ Direct ■ Intermediaries ■ New South Wales ■ South Australia & ■ Victoria other FY18 RESULTS BANKING & WEALTH 88

  74. Home lending origination Click to edit Master title style by repayment type New business ― 22% 22% 28% 35% origination by repayment type – Continued focus on high quality 78% 78% 72% lending including serviceability, 65% credit quality and loan-to-value ratios FY15 FY16 FY17 FY18 – Investor year-on-year lending Principal & Interest Interest only* growth of 4% within the supervisory measure of 10% – New business interest only loan repayment type of 18% for the half Interest only* proportion of new business home 25% 23% 23% lending vs peers 18% 16% 14% SUN Regional 1 Major 1 Major 2 Major 3 Major 4 * excludes Lines of Credit (Asset Lines) Source: Latest peer financial reports FY18 RESULTS BANKING & WEALTH 89 89

  75. Commercial (SME) portfolio Click to edit Master title style ― Total assets of $6.4bn Portfolio by industry Portfolio by geography Portfolio by exposure size 3% 10% 13% 10% 4% 7% 35% 16% 49% 22% 21% 71% 14% 16% 9% ■ Property investment ■ Retail ■ Queensland ■ Other ■ <$5 million ■ $10 - $25 million ■ Hospitality & accommodation ■ Other ■ New South Wales ■ $5 - $10 million ■ $25 - $50 million ■ Construction & development ■ >$50 million ■ Services (including professional services) * ■ Manufacturing & mining * Includes a portion of small business loans, with limits below $1 million, that are not classified FY18 RESULTS BANKING & WEALTH 90

  76. Agribusiness portfolio Click to edit Master title style ― Total assets of $4.5bn Portfolio by industry Portfolio by geography Portfolio by exposure size 5% 9% 14% 4% 3% 35% 25% 48% 28% 8% 63% 7% 22% 29% ■ Beef ■ Sugar ■ Queensland ■ Other ■ <$5 million ■ $10 - $25 million ■ Grain & mixed farming ■ Fruit ■ New South Wales ■ $5 - $10 million ■ $25 - $50 million ■ Sheep & mixed livestock ■ Other ■ Cotton FY18 RESULTS BANKING & WEALTH 91

  77. NIM movements Click to edit Master title style ― 0.05% (0.01%) (0.09%) 0.06% 1.84% 1.84% 1.83% FY17 NIM Lending mix / Funding mix / Balance sheet Earning on FY18 NIM spreads spreads and liquidity invested capital management FY18 RESULTS BANKING & WEALTH 92

  78. Credit quality Click to edit Master title style impaired loans ($m) Gross impaired ― loans by segment 218 206 173 62 – Gross impaired assets decreased 62 144 60 17% to $144m, representing 25bps 56 of gross loans and advances, 125 117 79 51 primarily driven by a reduction in 37 impaired agribusiness loans 34 31 27 FY15 FY16 FY17 FY18 – Agribusiness impairments ■ Retail ■ Agribusiness ■ Commercial (SME) decreased over FY18, reflecting an improvement in the Agriculture environment in specific regions 218 206 Gross impaired loans 173 – Retail impaired assets increased 82 67 by exposure 144 $3m over the year 62 15 117 97 115 73 38 32 21 22 FY15 FY16 FY17 FY18 ■ Exposure <$1m ■ Exposure >$1 to $10m ■ Exposure >$10m FY18 RESULTS BANKING & WEALTH 93

  79. Credit quality Click to edit Master title style Impairment losses ― 0.15% 0.15% 0.14% to gross loans 0.13% 0.11% 0.10% Relativity to peers 0.05% – Continued focus on credit quality and prudent risk management SUN Regional 1 Regional 2 Major 1 Major 2 Major 3 Major 4 – Impairment losses 0.05% of gross loans and advances remains low and below the industry average Net impaired 0.29% 0.28% assets to gross loans 0.17% 0.17% 0.18% 0.16% 0.12% Source: Latest peer financial reports SUN Regional 1 Regional 2 Major 1 Major 2 Major 3 Major 4 FY18 RESULTS BANKING & WEALTH 94

  80. Credit quality Click to edit Master title style home lending ― % gross home loans – Past due loans increased during the year predominately driven by retail past due from changes to 1.01% hardship and recoveries 0.85% 0.79% 0.78% processes, implemented to better support customers genuinely experiencing hardship 0.09% 0.02% FY15 FY16 FY17 FY18 Past due loans Impaired assets Loss rate FY18 RESULTS BANKING & WEALTH 95

  81. Loan-to-value Click to edit Master title style 5% 4% 7% 12% ratio (LVR) Home lending ― 19% 22% 22% 22% assets by LVR Total home lending assets of 77% $47.6bn 73% 71% 66% – Increase in home lending new business with >90% LVR FY15 FY16 FY17 FY18 ■ 0.00 – 80.00% ■ 80.01% - 90.00% ■ 90.01%+ 2% 3% 4% 7% 10% 11% 17% Home lending new 16% business by LVR 87% 86% 80% 77% FY15 FY16 FY17 FY18 ■ 0.00 – 80.00% ■ 80.01% - 90.00% ■ 90.01%+ FY18 RESULTS BANKING & WEALTH 96

  82. Credit quality Click to edit Master title style Commercial (SME) portfolio business lending ― 6.40 5.73 15 .00% 5.35 5.36 6, 000 13 .00% 5, 000 11 .00% 9.0 0% 4, 000 1.16% 1.05% 1.16% 0.87% 7.0 0% 3, 000 5.0 0% 2, 000 3.0 0% 1, 000 1.0 0% - -1 .00 % FY15 FY16 FY17 FY18 Commercial portfolio ($bn) Gross impaired assets/Total portfolio (%) Agribusiness portfolio 4.54 4.50 4.40 4.36 12 .00% 5, 000 10 .00% 4, 000 8.0 0% 2.84% 2.68% 3, 000 1.76% 1.12% 6.0 0% 2, 000 4.0 0% 1, 000 2.0 0% - 0.0 0% FY15 FY16 FY17 FY18 Agribusiness portfolio ($bn) Gross impaired assets/Total portfolio (%) FY18 RESULTS BANKING & WEALTH 97

  83. Collective provision ($m) Click to edit Master title style ― 126 – Collective provision reduced over 15 108 the year primarily driven by the quality of new business loans and 96 91 25 improvements in several long- standing business exposures 25 23 – Suncorp continuously reviews its management and operational 111 overlays and is comfortable that the levels adopted are adequate 83 71 68 FY15 FY16 FY17 FY18 ■ Modelled collective provision ■ Management overlays FY18 RESULTS BANKING & WEALTH 98

  84. Funding mix Click to edit Master title style ― Stable funding composition Net stable funding ratio 1 Overall funding mix $42.1bn Wholesale $37.7bn Liquids & funding & other Government other 2 13% 12% 16% 15% 16% 17% assets 18% & non- liabilities financial 3 25% 24% corporate 22% Other loans 22% 23% 21% 22% 113% 112% 110% Retail & 106% 3 SME Residential deposits mortgages 63% 63% 63% 61% 62% 62% 60% <= 35% Capital 2H15 1H16 2H16 1H17 2H17 1H18 2H18 1H17 2H17 1H18 2H18 Available Required stable funding stable funding ■ Customer ■ Long term ■ Short term deposits wholesale wholesale 1 Historical NSFR figures disclosed are based on regulatory instructions available at the relevant reporting dates 2 Other assets includes derivatives and other assets 3 Other loans includes off balance sheet exposures and residential mortgages >35% risk weight FY18 RESULTS BANKING & WEALTH 99

  85. Long-term funding Click to edit Master title style profile ($m) ― 1,750 1,500 – Exercised ability to fund in a range of 1,250 long-term wholesale markets during the financial year 1,000 – Executed $5.5bn in term wholesale 750 issuance over the financial year at a weighted average term of 3.5 years. 500 This included issuance under domestic and offshore senior 250 unsecured, covered bond and RMBS programs 0 Q1 FY19 Q3 FY19 Q1 FY20 Q3 FY20 Q1 FY21 Q3 FY21 Q1 FY22 Q3 FY22 Q1 FY23 Q3 FY23 Q1 FY24 Q3 FY24 Q1 FY25 Q3 FY25 Q1 FY26 Q3 FY26 Q1 FY27 – The weighted average term remaining of Banking’s long -term wholesale portfolio is 2.6 years Domestic Senior Unsecured Covered Bond Offshore senior unsecured Note: maturity profile shown on a quarterly basis FY18 RESULTS BANKING & WEALTH 100

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