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FHA HIIN Safety Culture Measurement Informational Webinar
May 7, 2018
SLIDE 2 Mission
to C Care H e HIIN C Collabor
tive e
2
Focus
- 20% reduction in all cause harm
- 12% reduction in readmissions
- By September 2018 (possible option year)
Hospitals
- 93 hospitals – 32 new to HIIN
- Funds Children’s Quality Collaborative
Programs
- Transforming Care at Bedside
- Safety Culture tool & benchmarking
- Team STEPPS
- Improvement Leaders Fellowship
- Patient Family Engagement
- UP Campaign
SLIDE 3
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SLIDE 4 4
Setting the Stage
SLIDE 5
Today’s Webinar
What are the changing mandates regarding safety culture? What is being offered to FHA HIIN Hospitals? How can our hospital sign up for this FHA HIIN offering?
SLIDE 6 THE JOURNEY TO ZERO HARM
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⬆ Patient Centric Outcomes (including access, affordability, etc.) Employee Engagement & Staff Safety Safety Culture Patient Safety (HACs, PSIs, etc.) Patient Experience Feedback
SLIDE 7 A Mandate for Improving Safety Culture
“There can be no higher priority today for health care leaders than eliminating the barriers to a strong and vibrant culture of safety.”
Mark Chassin, MD President & CEO, The Joint Commission
Source: Chassin, M., Improving The Quality Of Health Care: What's Taking So Long? Health Affairs, 32, no.10 (2013):1761-1765
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Changing Mandates regarding Safety Culture
Increased focus from Joint Commission Increased focus from LeapFrog Increased Transparency Required
SLIDE 9
Are you on Target?
SLIDE 10 FHA HIIN Offering
Access to the best approach to safety culture measurement in the industry - ensuring actionable data to simplify and accelerate improvement.
Benefits:
- Best practices from over 200 clients
- Industry leading Safety Culture analytics portal
- Faster turn around time of results
- Higher response rates w/ automated RR Dashboards
- Automated trending capability
- Full project management support
- Access to your raw data files – YOU ALWAYS OWN YOUR DATA
- More time to share and act on your results – less time analyzing!
- Complimentary Data Submission to AHRQ
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SLIDE 11
Florida Hospital Participation
SLIDE 12
Participation Continues to Improve
SLIDE 13 77.5% 76.9% 74.8% 73.9% 73.1% 73.1% 71.2% 70.8% 69.8% 68.6% 66.7% 65.5% 64.4% 63.5% 61.8% 61.1% 60.1% 57.5% 54.9% 54.1% 50.1% 46.6%
0% 20% 40% 60% 80% 100% Overall Percent Positive Response
Overall Percent Positive Response (By Hospital)
13 FHA 2017 Benchmark: 65.7% = Exceeds benchmark by 5% = Within bounds of benchmark = Below benchmark by 5%
SLIDE 14 FHA 2017 Difference to National Benchmark
14 7.2% 5.4% 1.8% 1.7% 1.3% 0.7%
- 0.1%
- 0.5%
- 0.9%
- 1.0%
- 1.8%
- 2.9%
- 4%
- 2%
0% 2% 4% 6% 8% Freq of Event Reporting Feedback about Error Teamwork Across Units Handoffs & Transitions Org Learning Teamwork Within Units Communication Openness Nonpunitive Response Management Support Overall Perceptions Supervisor/Manager Expectations Staffing
Exceeding Benchmark Trailing Benchmark
= Exceeds benchmark by 5% = Within bounds of benchmark = Below benchark by 5%
N = 14,967
SLIDE 15 15
Safety Culture Measurement
SLIDE 16 Hospital Survey of Patient Safety Culture
- Funded by AHRQ | Developed by Westat | Released 2004 biannually
- Most widely used patient safety culture tool globally
- 42 questions divided into 12 patient safety culture composites
- Two types of percent positive response measurements
- Question level and composite level
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*AHRQ Publication No. 18-0025-EF
SLIDE 17 Broad Changes in 2018 Benchmarks
DEMOGRAPHICS
hospital participation
total number of respondents
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DIFFERENCES
- Decline in Org Learning and Staffing
- Improvement in Mgr Expectations, Feedback About Error,
Communication Openness, Teamwork Across, & Nonpunitive Response
- No change in overall percent positive response (OPPR)
SLIDE 18
Daily Response Rate Dashboards
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Understanding & Analysis
SLIDE 20 Portal Overview
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SLIDE 21 Analysis & Reporting
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SLIDE 22
Ong ngoing ng Suppo upport, Webi binars & & Collabo boration
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DeSoto Memorial Hospital’s Story
SLIDE 24 Lori Colucci, Patient Safety Officer
- Our experience
- Easy to implement
- Very minimal effort
- Value
- Actionable Data
- Analytics Portal
- Ability to put data to use
SLIDE 25
DeSoto’s Improvement
SLIDE 26 26
Doctors’ Memorial Hospital
SLIDE 27 Debi Seagroves, Risk & Quality Manager
"I recommend Beterra to anyone who wants to improve their patient
- safety. Our organization was working with the Florida Hospital
Association, HIIN and we were introduced to Beterra and offered their
- services. The employees of Beterra were eager to help every step of the
way and kept us informed on the progress of our patient safety survey. Once we completed the survey the Beterra team explained the results and went out of their way to make sure I understood so that I could present it to our Medical Staff and Board of Directors. I loved working with them and hope to work closer with them in the future. Thank you Beterra!"
SLIDE 28 Project Timeline
Milestone
Mar Apr May June July Aug Sept Oct
Beterra Support
Safety Culture Webinars Quarterly Newsletter
Informational Webinar Project Kickoff – Cohort 2
Planning & Communication Survey Measurement Period Understanding Results & Analysis
FHA Collaborative Benchmark Webinar
May 29 @ 1pm ET
SLIDE 29 Next Steps
- 1. To participate, complete and send in your SIGN UP CONTACT
FORM: https://bit.ly/2K0ubCu
- 2. Register for the May 29 Kick-off Webinar:
https://cc.readytalk.com/r/4kbkdggo8az9&eom
Contact the FHA HIIN Team if you have any questions: Luanne MacNeill, Quality Initiatives Coordinator - luannem@fha.org Kim Streit, VP of Healthcare Research & Information - kims@fha.org (407) 841-6230
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hello@beterra.com
www.beterra.com
