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Evolving Role of the Quality Professional Presented By General - - PDF document
Evolving Role of the Quality Professional Presented By General - - PDF document
Evolving Role of the Quality Professional Presented By General Manager Greg Weiler ASQ Asia Evolving Role of the Quality Professional Using U.S. as an example, the role of the quality professional has changed quite dramatically over
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Evolving Role of the Quality Professional
Using U.S. as an example, the role of the “quality professional” has changed quite dramatically
- ver the past decade
ASQ
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Quality Professional: Before Managed organization’s quality department
ISO Documents
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Quality Professional: Before
Trained staff in quality processes, especially TQM
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Quality Professional: Before
I mplemented and monitored Standards (I SO9000, etc.)
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Quality Professional: Before
I mplemented the “quality function”
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Quality Professional: Before Established “quality system”
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Quality Professional: Before Monitored and evaluated quality costs
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Quality Professional: Before
Did quality planning
St rat egic Qualit y Planning- - - Hmmmm
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Quality Professional: Before Planned and conducted audits
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Quality Professional: Before
Picture emerges of a harried individual running around with a pocket protector filled with mechanical pencils, a slide rule, and Juran’s “Quality Control Handbook” , quoting statistical formulae and warning of impending I SO audits
JURAN
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The “Evolved” Quality Professional
Now that “quality is everyone’s business” quality professionals must be significantly different from the person who preceded them
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The “Evolved” Quality Professional
A complete systems thinker understanding the implications of systemic integration
Syst ystemic Integra gration! ion!
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The “Evolved” Quality Professional
A salesperson trying to convince the CEO of the economic benefits of quality
PROFITS
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The “Evolved” Quality Professional
An internal consultant to all departments, especially HR and Production
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The “Evolved” Quality Professional
An expert called upon to assist the Community in solving many problems
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The “Evolved” Quality Professional
Adept at innovation and creativity
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The “Evolved” Quality Professional Able to operate in a variety of global cultures
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The “Evolved” Quality Professional
Familiar with all aspects of customer satisfaction
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The “Evolved” Quality Professional
Can speak the language of Chief Executives (finance, cost, etc.)
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The “Evolved” Quality Professional
Able to function comfortably in the world of corporate and social responsibility
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Social Responsibility
It’s been said that Social Responsibility is a “philosophy without a methodology”
Quality is its methodology!!
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The “Evolved” Quality Professional
Must understand management and finance as well as Engineering principles
Executive Management Principles Finance 101
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The “Evolved” Quality Professional
Must know how to evaluate a situation and recommend the correct tool or process
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The “Evolved” Quality Professional
Must be as comfortable in the Boardroom as the shop floor
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The “Evolved” Quality Professional Must understand dynamics of change
ABC ABCs of
- f Chan
hange
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CONCLUSION
The 21st Century Quality Professional MUST adapt to changing organizational conditions
OR
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CONCLUSION
BECOME EXTINCT!!
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