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Establishing Sambas ESG Samba Financial Group's approach to ESG credentials Riyadh 27 APRIL 2020 Public 1 1 Content Samba Financial Group's Approach to ESG 1. Samba Financial Group at a glance Page 3 2. Society & Environment Page


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Establishing Samba’s ESG credentials

Samba Financial Group's approach to ESG

Riyadh

27 APRIL 2020

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Content

  • 1. Samba Financial Group at a glance

Page 3

  • 2. Society & Environment

Page 16

  • 3. Corporate Governance

Page 24

  • Case in point: Samba's Covid-19 response

Page 32

  • 4. Appendix

Page 37

Samba Financial Group's Approach to ESG

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  • 1. Samba Financial Group at a glance
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Introducing Samba Financial Group

65-year heritage with international pedigree, strong governance and responsible banking principles Samba operates through four segments

Samba is a domestic systemically important bank with 73 branches and 3,614 employees

1955 1980 2003

Created by CitiBank Launched as Saudi American Bank Renamed Samba Financial Group after Citi exit

Public 52% PIF 23% PPA 15% GOSI 10%

Business Model

CORPORATE BANKING GROUP CONSUMER BANKING GROUP TREASURY & INVESTMENTS INVESTMENT BANKING Business Model

35.3% 37.3% 21.6% 5.8%

Samba consistently captures ~10% market share in Saudi Arabia Samba's Shareholder Structure*

Operating income contribution (FY 2019)

11% 11% 11% FY2017 FY2018 FY2019

Total Assets

8% 8% 9% FY2017 FY2018 FY2019

Loans

10% 10% 10% FY2017 FY2018 FY2019

Deposits

11% 9% 9% FY2017 FY2018 FY2019

Attributable Profit

*Shareholdings include Hassana (GOSI) and Raidah (PPA)

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Samba's operating income and net income generation

Sustainable financial performance though market cycles

7.00 7.11 6.90 6.56 6.69 7.00 7.38 7.75 7.76 7.89 8.16 8.60

0.00 1.00 2.00 3.00 4.00 5.00 6.00 7.00 8.00 9.00 10.00

Total Operating Income (SRbn)

4.44 4.55 4.43 4.30 4.33 4.51 5.01 5.21 5.01 5.02 5.55 4.62

0.00 1.00 2.00 3.00 4.00 5.00 6.00

Net Income before zakat and taxation (SRbn)

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Samba has a track record of sustainable performance

Samba’s balance sheet strength, low NPL and high Capital ratios are key sources of its competitive strength

179 186 187 193 197 205 217 235 231 228 230 256

0.0 50.0 100.0 150.0 200.0 250.0 300.0

Total Assets SRbn

134 147 133 137 149 158 164 172 172 168 170 180

  • 20
40 60 80 100 120 140 160 180 200

Customer Deposits SRbn

98 84 80 89 103 113 124 130 125 118 114 142

0.0 20.0 40.0 60.0 80.0 100.0 120.0 140.0 160.0

Net Loans SRbn

1.82 3.32 3.74 2.99 2.21 1.73 1.31 0.84 0.85 0.94 1.28 1.33

0.00 0.50 1.00 1.50 2.00 2.50 3.00 3.50 4.00 4.50 5.00

NPL Ratio %

Managing NPLs during the financial crisis

14.10 17.10 18.90 19.20 20.00 19.40 19.90 20.10 22.50 21.10 22.70 21.10

0.0 5.0 10.0 15.0 20.0 25.0 30.0 35.0

Total Capital Ratio %

13.10 16.00 17.80 18.10 19.00 18.60 19.20 19.50 21.80 20.60 22.10 20.50

0.0 5.0 10.0 15.0 20.0 25.0 30.0 35.0

Tier 1 Capital Ratio %

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Samba's sound credit ratings highlights key strengths

Rating agencies recognize Samba's management team, financial standing and performance

A1

Stable

"Samba Financial Group's (Samba) A1 deposit ratings are at the same level as Saudi Arabia's A1 issuer rating and capture: (1) the bank's solid Baseline Credit Assessment of a2; and (2) a one-notch uplift based on our expectation of a very high likelihood of government support."

A-

"SAMBA has a well-entrenched corporate franchise, which is the fifth- largest in the kingdom with a 10% market share of corporate credit. SAMBA banks the largest companies in the kingdom and is a key player in advisory, trade finance and capital markets."

BBB+

Stable

"We believe SFG has a leading domestic franchise, with experienced senior management delivering superior profitability."

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We are building a sustainable bank for the future

Samba has the desire to become one of the most sustainable commercial banks in the region

  • We adhere to the principle of social solidarity, which is a key value underlying our humanitarian mission and

contribution to society

  • We are working to reduce our ecological footprint; starting with our new 'green' head office
  • We engage in an ongoing dialogue with our stakeholders

Society & Environment

  • Samba operates a highly efficient bank and is performing well in a challenging business environment
  • The bank's capital adequacy ratio (21.1%) is one of the highest in the region

Solid Foundation

  • The board of directors and senior management strongly uphold the highest standards of corporate

governance in Saudi Arabian banking sector

  • We believe that strong corporate governance is vital to the continuous growth of the group

Strong Corporate Governance

SR256 bn

Assets

SR142 bn

Loans

SR180 bn

Customer Deposits

SR85 bn

Investments

SR45 bn

Equity

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We are focused on digitalizing Samba

91% of bank-wide transactions (financial and non-financial) have been executed via digital channels with 43% stemming from SambaMobile.

The bank strives to transform customer experience through innovation and digital channels; 2019 highlights

51% of Samba customers are registered in digital channels. 99% of main financial transactions were performed digitally with 54% stemming from SambaMobile. 36% of overall cards payments have been executed through mobile payments and NFC contactless technology In 2019.

91% 99% 36% 51%

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Samba's future value creation builds on an ESG mindset

Given the nature of our business, we seek to create and sustain long-term value for all our stakeholders

Profitable Growth Empowerment & Transformation Human Development Shareholder Returns Customer benefits Societal Impact

What we depend on What we deliver

Human Capital Innovation Capital Relationship Capital Social Capital Financial Capital Natural Capital

Strategic Input

New Segments Launch new propositions to Mass, SME, Wealth segments Digital Transform customer experience through digital transformation Technology Build a modern, flexible data & technology foundation to support digitization Capabilities Strengthen core foundations through talent acquisition & partnerships Productivity Accelerating customer acquisition & cross-sell Health Drive organization wide cultural and mindset change

Strategic Outcome

What we focus on

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To Samba, ESG "is just good business" "ESG is simply a new name for the way we have always done business."

Rania Nashar, CEO

Rania Nashar is the first female CEO of a listed commercial bank in Saudi Arabia

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Good business - the Samba Way 2.0

We pride ourselves on having our own unique way of life called the SambaWay, encouraging trust and mutual support amongst our customers, employees and shareholders. Respect and Balance

We believe that equality and treating everyone fairly is something we are known for.

Customer Focus

A customer's satisfaction is of prime importance to us and we make sure that our customers are happy with every facet of our banking services.

Integrity

We inspire confidence in our customers, shareholders and ourselves by keeping a deep hold on our traditional values.

Learning

Every single day, we strive to learn and grow from our experience as individuals and as an organization.

Accomplishment

We take great pride in delivering quality products and services.

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The Saudi Market & Financial System is in transition

Samba operates in a fundamentally strong and well-regulated market environment

  • SAMA and CMA oversee a world-class regulatory environment

Excellent Regulation

  • Vision 2030 has already transformed the nation; this trend will continue

to accelerate

Country Transformation

  • KSA Market Value USD 2.3 trillion (incl. Aramco)
  • Host to world's largest-ever IPO

Largest Capital Market in MENA

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Samba plays an active role in delivering Vision 2030

Three key themes are driving both Vision 2030 and Samba's approach to the future A Vibrant Society A Thriving Economy An Ambitious Nation

  • 95% of staff Saudi Nationals
  • Gender Balance - 11% female

workforce in 2019 up 1.7x since 2017

  • Engaged workforce - Staff

engagement levels are high and rising

  • Outstanding training and

development via Samba Academy

  • The next generation - Highly

successful graduate programs

  • Samba disbursed SR1.9bn in new

mortgage loans in 2019 to help people own a home

  • Private sector growth and

imminent round of privatisations

  • SME lending in focus – Samba has

lent more than SR18bn to SMEs

  • Public-Private partnerships -

Samba is a major player in infrastructure and project finance

  • The banking sector is crucial to

delivery of Vision 2030

  • Capital Markets - Samba has a

strong investment banking track record and was the lead collecting bank for Saudi Aramco's IPO

  • Infrastructure and project finance:

Samba is #1 Saudi bank

Samba is fully supportive of and committed to the Saudi Government

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Samba's Vision and Values

Samba's Vision directly translates into the bank's core values

  • We have a strong resolution and commitment to provide the right

solutions, advice and choices while consistently delivering top-notch services.

Dedication to customers

  • We pride ourselves on a work environment that embraces excellence as

a discipline.

Commitment to

  • ur people
  • We focus relentlessly on delivering quality. We encourage innovation

and initiative, place great emphasis on communicating freely and transcending business boundaries.

Improving

  • urselves
  • We believe in never compromising on our integrity. We hold laws and

regulations in the highest regard and undertake regular community programmes.

Sound corporate citizenship

  • Our business strategy has a long-term perspective and is finely attuned

to market conditions.

Superior returns to investors Samba Vision

  • To be the foremost

financial institution in Saudi Arabia.

  • Providing world-class

solutions to our customers.

  • Not just meeting

customer needs, but exceeding expectations.

  • Investing in people.
  • Benefiting local

communities.

  • Delivering superior

returns to our investors.

Core Values

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  • 2. Society and Environment
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Samba brings positive change in people's lives "The core of

  • ur excellence

is Samba's commitment towards the society."

Ammar Alkhudairy, Chairman Samba actively contributes to the national development, as well as the prosperity and well-being of Saudi Arabia

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People are Samba's finest asset

  • Samba makes consistent efforts to identify,

attract, and retain the best talent.

  • In line with nationwide efforts to employ Saudi

nationals, Samba achieved over 95% Saudization rate in 2019

  • The bank's brand, infrastructure for growth and

development, HR policies, and talent management practices have resulted in low regrettable staff turnover of only 1.4% in 2019.

The bank continually strives to align itself to the needs and aspirations of its people

3,360 3,290 3,614

3100 3200 3300 3400 3500 3600 3700

FY 2017 FY 2018 FY 2019

Total Headcount

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Public 19 0.50% 0.50% 0.7% 1.10% 1.80% 3.7%

5.10% 4.90% 6.5%

6.70% 7.30% 11.1%

FY2017 FY2018 FY2019

Female employees as % of total workforce

% females in senior management roles % females in middle management roles % females in junior roles

Samba has started to diversify its gender balance

  • Samba is the only Saudi bank with a female

CEO

  • The bank made a significant push and

increased its female talent to 11.1% from 6.7% in 2017

  • In 2019, Samba doubled the number of

women in middle management roles

  • As part of Samba's recruitment and

management policies, Samba affords equal employment opportunity and compensation to women

Hiring and promoting more women is a bank-wide strategic imperative

1.7x

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Samba focuses on training and development

Samba Academy has been delivering world class training with state of the art facilities since 1980

Samba Academy has delivered over 250 sessions of training courses covering various fields, including: Credit, Risk Management, Compliance, Technology, Product Knowledge, Leadership and Management, FinTech, and Digital Transformation.

Training Topics covered in 2019

12,152 13,421 16,722

FY2017 FY2018 FY2019

Total Training Days Delivered 3,869 4,840 5,545

FY2017 FY2018 FY2019

Total Number of Staff Trained

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38 108 FY 2018 FY 2019 FY 2020

Annual Budget (SRm)

Community contributions

Samba has always been an active contributor to Saudi society under its broad CSR program

Housing Support Program Samba has pledged to provide 500 fully furnished houses to needy

  • families. Until now 2600 citizens have

benefitted from this program. Education Support Program Samba has developed a list of programs that are designed to attract fresh young Saudi graduates and prepare a new generation of national talent and leadership. Needy Families Support Program Samba's program to support needy families includes a wide range of in- kind and financial assistance to support and develop the humanitarian and social role of a long list of charities and social institutions. Healthcare program Samba pays special attention to an integrated care program aimed at supporting cancer patients and the disabled and providing them with the means to

  • vercome their illnesses.

SME support program Samba’s contribution to the SME financing program (Kafala) helps to support business start-ups and owners

  • f SMEs.

Financial Literacy Program The financial literacy program developed by Samba intends to raise awareness amongst citizens about the importance of financial discipline and to promote a saving habit. Hiring, Training and Development Program Samba makes consistent and rigorous efforts to identify, attract, and retain the best Saudi talent. SR70m increase Covid-19 contribution Samba contributed SR16.5 million to the Health Endowment Fund as part of the private sector initiative offered to face the Covid-19 crisis.

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Samba's SME lending program in focus

Samba recognizes the importance of SMEs to the health and development of the national economy

  • In 2019, SME financing facilities totalled SR17.4bn
  • Samba increased 2019 SME lending by +12.3% year-on-

year

  • Samba operates an integrated credit program that

includes all the banking products SMEs need.

  • The bank also helps to support business start-ups and
  • wners through the Kafalah program, a loan guarantee

program.

  • In addition, we provide education workshops for SMEs

0.4 3.0 14.0 17.4

  • 2.0
4.0 6.0 8.0 10.0 12.0 14.0 16.0 18.0

Total SME Facilities in SRm

Facilities provided to SMEs

Micro Enterprises Small Enterprises Medium Enterprises

62 1 6 16 85

10 20 30 40 50 60 70 80 90

Total # of customers

Kafalah: Number of Customers

Kafalah Customers Under Approval with Kafalah Under Circulation Pipeline

252.7 8.5 26.0 58.0 345.2

0.0 50.0 100.0 150.0 200.0 250.0 300.0 350.0 400.0

Total Facility Size SRm

Kafalah: Facility Size

Kafalah Customers Under Approval with Kafalah Under Circulation

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Environmental Impact

  • Samba will transfer 720 employees to its

new headquarters in King Abdullah Financial District in 2020.

  • The new "Green Building" is LEED Gold

(Leadership in Energy and Design; gold rating level) certified and is a good example

  • f Samba's desire to reduce energy

consumption.

  • Samba's branch footprint is low compared

to other banks in Saudi Arabia.

We are actively managing Samba's facilities to reduce the bank's carbon and energy footprint

64 68 73

2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019

Samba's historically low branch footprint...

544 434 310 132 138 110 95 87 78 73 52

...compared to # of branches of Saudi banks

Source: SAMA, Jan 2020

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  • 3. Corporate Governance
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Samba's board of directors and management team uphold the highest standards of corporate governance, in

  • rder to:
  • Conduct business in a transparent and

responsible manner, with full accountability

  • Safeguard shareholders' investments

and, ultimately, enhance their value

  • Ensure that the group's internal

controls, risk management, and reporting procedures are well in place and functioning as they should Board members apply high ethical standards in their decision-making process, considering the interests of all stakeholders.

Corporate Governance

Samba fully complies with both SAMA and CMA regulations

Samba firmly believes that good corporate governance is vital to the continued success of the group

ةاا ةراداكا ةار

General Directorate of Banking Control
  • 0-

يدا را دا ة

Saudi Arabian Monetary Agency

______________________

ك ةئرا ئدااـ ة

ةدا ةرا ةكا ةاا كا Principles

  • f Corporate Governance

for Banks Operating in Saudi Arabia

ا ثدا / سرا

First Update / March 2014

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Adherence to the Code of Conduct and Ethics

Group-wide Coverage Samba is always focused on maintaining the highest ethical standards and reputation for integrity Tone from the top Starting with the Board of Directors, Samba ensures adherence to policies and implements rules that apply to every employee of the bank Samba Code of Conduct and Ethics

Samba's Code of Conduct sets minimum standards of behaviour that are supplemented by additional policies

Code of Conduct and Ethics Samba Financial Group

More policies & guidelines that frame our business and conduct :

Performance Appraisals Compensation Policy Corporate Governance Guidelines Conflicts of Interest Staff Responsibilities Leave Policy Accounting Policy and Disclosure Manual Anti Money Laundering Anti Financial crime Charter of the Board of Directors Gender Equality Corporate Social Responsibility Performance Goals, Job Standards & Ranking Salary and Title Administration Operational Risk Risk Framework Meritocracy Bonus Program Related Party Policy Whistleblowing procedures Clawback Provisions Employee Trading Policy General Principles of Consumer Protection

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Board of Directors

Directors' annual remuneration SR4.685m Allowances SR685k

Samba's new Board of Directors has been in place since January 2019

  • Mr. Ali Husein Alireza

Board Member

  • Dr. Ibrahim Almojel

Board Member H.E. Dr. Khalid AlSweilem Board Member

  • Dr. Walid Abanumay

Board Member

  • Mr. Yazeed AlHumied

Deputy Chairman

  • Mr. Fahd Almufarrij

Board Member

  • Mr. Eyad Alhusain

Board Member

  • Mr. Ali Almansour

Board Member

  • Eng. Ammar Alkhudairy

Chairman

  • Mr. Abdullah Alrowais

Board Member

Information on the composition of the Board of Directors*

5/10

Non-Executive Directors

5/10

Independent Directors

10/10

Financial Services Experience

Remuneration of board members

10/10

Saudi Nationals

The Board of Directors Attendance of Board Meetings

Meetings attended in FY2019

98.6%

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Senior Management

Samba has an experienced and seasoned senior management team

83% 17% Diversity

Male Female

First female CEO of a listed commercial bank (% of "top six" management team) Samba's team of senior executives

Maan I. Al-Kahmous Head of Consumer Banking Khalid Fagih Head of Corporate Banking

Rania Mahmoud Nashar Chief Executive Officer Abdulhaleem Sheikh Chief Financial Officer

Beji Tak-Tak Chief Risk Officer Mohammed Al-Shaikh Deputy CEO & Chief of Staff

  • Dr. Shujaat Nadeem

Deputy CEO for Business Aiman Gusti Chief Auditor Saleh Al-Gethami Head of Private Banking Naif Al-Saif Treasurer Suliman Alobaid Chief Operating Officer Ali Al-Hawas Head of Sales & Trading Fahad A. Al-Ghannam Head of Compliance Sakhar Al-Rubyan Head of HR Abdulaziz I. Al-Missaind Head of Legal Sami Al-Rowaithey Chief Digital Officer

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Samba's Governance Framework

Samba’s governance framework is monitored by the Board with the support of various committees

Board Executive Committee Highest decision-making body within the group. Mandate includes setting the risk culture, governance structure and processes to ensure adequate risk systems and controls Board Risk Committee Helps the Board oversee group- wide risk management by following up

  • n various operations.

Ensures the established framework is in line with the bank’s objectives Board Audit Committee Helps the Board monitor financial reporting, internal control systems, external/internal auditors, financial statements, accounting policies and regulatory compliance Capital Planning Committee Oversees the capital planning process (Pillar I & II risks, capital adequacy assessments, stress testing) Credit Risk Policy Committee Oversees credit risk architecture and policies that conform to regulations and internal guidelines Market Risk Policy Committee Oversees the management, measurement and monitoring of market and liquidity risk items Investment Committee Reviews and approves investment proposals for various asset classes managed by Treasury Group Risk and Compliance Committee Supervises overall operational, fraud and compliance risk management activities Assets Liability Management Committee Oversees the bank’s balance sheet in line with approved risk strategy Independent Shariah Committee that is appointed by the Board for Islamic financing transactions Board Committees Management Committees Shariah Committee Board Nomination and Remuneration Committee Helps identify skill requirements for membership of the board and review the board and its structure. It is also responsible for establishing and reviewing Samba’s compensation policies regarding rewards and employee retention incentives. Human Resource Committee Manages all HR related activities and matters including policies, staff development programs and compensation framework across the bank.

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Risk Management Framework (I)

Samba has procedures and structures in place that enable effective operation of the bank and enable it to identify, monitor, manage and mitigate risk exposures

  • Top down approach based on evaluation of prevailing & prospective economic situation, identification of favourable

business segments and successful players within those segments

  • Objective assessment of opportunities for predictable and sustainable earning growth
  • Risk approval process has clear rules, exceptions and escalating approval authority of Senior Credit Officers (SCOs)
  • SCOs are bankers with proven judgement and experience in a variety of business and risk roles

Corporate Credit Process

  • Credit culture based on focused Target Market and Eligibility Criteria, state-of-the-art- systems, well built collection and

service infrastructure, and fully automated fraud tracking system.

  • Stringent Risk Acceptance Criteria and Lending Controls are applied through well-trained staff and a strong monitoring

process and compliance with rules of responsible lending

  • Detailed management information system provides a strong backbone for consumer lending

Consumer Credit Process

Samba's risk management systems are designed to manage credit, market, treasury, cross-border and operational risk Internal audit and risk review (ARR) are in place to perform independent audit and control review functions International best practice risk management culture is embedded across the bank

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Risk Management Framework (II)

Samba's Vision directly translates into the bank's core values

  • A highly focused and disciplined approach to the HNWI segment / target market supported by stringent control on

unsecured credit at < 5% of the portfolio

  • Exposure controlled with a continuous review of Credit Program / Lending Guidelines and an automated on-line real time

system to monitor exposure/collateral, report shortfalls and perform stress tests

Private Banking Credit Process

  • Risk Committees (i.e. ALCO; Market Risk Policy Committee; Investment Committee) set policies and limits, monitor Treasury

activities and approve new products and investments

  • Responsible for independent monitoring of treasury exposures. Market Risk Manager reports to the Chief Risk Officer
  • Mark-to-Market positions are calculated by independent risk systems and verified by the independent Treasury Operations
  • Treasury Credit Risk is approved by Independent Risk SCOs

Market Risk Process

  • Samba’s operational risk policies, in place since 2003, while already at a high standard are undergoing improvement with

investment and refinement of systems to allow for modelling operational risks

  • Samba meets Basel II standards for operational risk policy

Operational Risk Process

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Case in point: Samba’s readiness and quick response to COVID-19 risks and proactive measures taken update

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Case in point: Samba's COVID-19 Response

Samba contributed SR16.5 million to the Health Endowment Fund as part of the private sector initiative offered to face the Covid-19 crisis. Samba has structured its response to COVID-19 across 5 key themes: Ensure resilient operations

Prepare, test and execute plans to ensure stable operations, continuity of business channels and safety of employees

Stand by customers and employees

Provide concrete and immediate support to customers and broader society in this "moment of truth"

Engage governments and regulators

Promote cross-banks governments and regulators engagement to advocate support in mitigating impacts on banks, financial institutions and

  • verall economy

Mitigate P&L and B/S impacts

Identify and execute a portfolio of mitigating actions under different evolutive scenarios

Revise strategy and

  • perating model

Understand customers, employees and other stakeholders (post- crisis) responses and review strategy/operating model accordingly

Internal and external communication strategy

Regulatory communication through Compliance department covering all required updates. Public communication through Call-Center and Social

  • Media. Internal communication of employee safety guidelines via email.
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Samba's COVID-19 Response

Samba has proactively taken concrete actions in response to COVID-19

Key Actions

  • Cross functional senior management team directly under the CEO, comprising of all key Group

Heads

  • Responsible for health safety measures, internal & external communication, assessing impact of

COVID-19 on banks portfolio (e.g. liquidity management, impairments, credit demand from customers)

  • >70% of employees working from home in the spirit of social distancing. Only critical employees

working from office premises to ensure undisrupted customer service

  • Consumer Bank: Operating at reduced capacity (i.e. only 40 branches are open across all three

regions)

  • Digital Banking & Alternate channels: Increased bandwidth of digital channels (e.g. Samba online,

Phone Banking, ATM & POS) to manage high traffic

  • Set up remote working environment for employees working from home i.e., Laptops with access

to Video calling (Webex) and digital collaboration tools (i.e. file sharing)

Established Samba COVID-19 crises management committee Activated business continuity protocols as per guidelines of SAMA Ensured continuity

  • f central functions
  • Proactively reached out to customers and offered credit and transaction support to customers

experiencing significant disruptions from lockdowns and value-chain implications

  • On health and safety, ensuring the supply of necessary masks and sterilization tools in all

workplaces

Provided concrete support to customers and employees Priorities

Ensure resilient

  • perations

Stand by customers and employees

1 2

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Samba's COVID-19 Response

Samba has proactively taken concrete actions in response to COVID-19

Key Actions

  • Saudi Arabian Monetary Authority – (SAMA)
  • Proactively working with SAMA to design the right stimulus package for customers
  • Full compliance with all SAMA guidelines (e.g. waiver of fees for services offered through

digital channels, waiver of fees on restructuring of loans, offering credit to SME customers)

  • Capital Market Authority - (CMA)
  • Full compliance with all CMA guidelines and circulars (e.g. suspension of freezing investment

accounts, extending submission deadlines for certain reports)

  • Proactively providing CMA with the challenges/suggestions of the Authorized Persons during

the Pandemic situation of COVID-19.

  • Defined evolutive scenarios and evaluated impact on impairments by sector/customer
  • Refined the business plan in the wake of COVID-19, interest rate cuts and oil prices
  • Maintaining strong liquidity profile and highly liquid asset portfolio

Actively engaging all key external stakeholders Defined scenarios and stress-tested for resilience

  • Reprioritized initiatives which are relevant in COVID-19 & low interest rate environment e.g.

Advisory & Debt financing for key Public sector projects

  • Accelerated delivery of mission critical initiatives (e.g. Digital Banking, Business efficiency)

Adapt to post-crisis structural shifts Priorities

Engage governments and regulators Revise strategy and operating model

3 5

Mitigate P&L and B/S impact

4

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Cybersecurity

SAMA mandates all banks to employ high levels

  • f security and protection
  • Samba complies with or exceeds these rules
  • Employs KPIs to measure and ensure monitoring

and effectiveness of cyber threat detection:

  • Vulnerabilities detection
  • Access control
  • Threat intelligence patching
  • Information Security operation center works 24/7

to detect, analyze, and respond to cybersecurity incidents using a combination of technology solutions and a strong set of processes Ensures protection of customer data through:

  • Detailed policy guidelines that govern the data

infrastructure, information asset management and information security

  • Encryption of Data at rest and in transit
  • Access Control
  • Activities and Logs Monitoring
  • Classification-based prevention measures

National Cyber Security Authority Framework

  • Samba is currently fully compliant with the

essential cyber security controls (ECC: 2018).

All staff are trained on Information Security with frequent refreshers as needed

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  • 4. Appendix
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General Principles for Financial Consumer Protection

Samba adheres to the G20 High-Level Principles on Financial Consumer Protection

Equitable and fair treatment

Banks should deal fairly and honestly with consumers at all stages of their relationship, so that it is an integral part of the culture of a bank. Care should also be made and special attention given to the needs of vulnerable persons and groups.

Disclosure and transparency

Banks should provide up to date information about products and services to consumers. This information should be easily accessible, clear, simple to understand, accurate, not misleading and include any potential risks for the consumer. It should include the rights and responsibilities of each party, including the mechanism for either party to end the banking relationship, as well as details of fees, pricing and any potential penalties that the consumer may incur.

Financial education and awareness

Banks should develop programmes and appropriate mechanisms to help existing and future consumers develop the knowledge, skills and confidence to appropriately understand risks, including financial risks and opportunities, make informed choices, know where to go for assistance when they need it.

Behavior and work ethic

Banks should work in a professional manner for the benefit of clients during their relationship, where a bank is primarily responsible for the protection of the financial interests of the client.

Protection against fraud

Banks should protect and monitor consumer deposits and savings and other similar financial assets through the development of control systems with a high level of efficiency and effectiveness to reduce fraud, embezzlement or misuse.

Protection of privacy

Consumers' financial and personal information should be protected through appropriate control and protection mechanisms. These mechanisms should define the purposes for which the data may be collected, processed, held, used and disclosed (especially to third parties).

Complaints handling

Consumers should have access to adequate complaints handling mechanisms that are accessible, affordable, independent, fair, accountable, timely and efficient and based on SAMA rules.

Competition

Consumers should be able to search, compare and where appropriate, switch between products, services and providers easily and clearly at a reasonable cost.

Third parties

Banks and their authorized agents should have as an objective, to work in the best interest of their consumers and be responsible for upholding financial consumer protection. Banks should also be responsible and accountable for the actions of their authorized agents.

Conflict of interest

Banks should have a written policy on conflict of interest, and ensure that this policy will help to detect potential conflicts of interest. When the possibility of a conflict of interest arises between the bank and the third party , this should be disclosed to the consumer.

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18 Awards and Recognitions in 2019

Global Finance Magazine

  • Best Bank in Saudi Arabia (14th year in a row)
  • Best Private Bank in Saudi Arabia
  • Best Trade Finance Provider in Saudi Arabia
  • Best Treasury & Cash Management Bank in Saudi Arabia
  • Best Islamic Corporate Bank in the world
  • Best Islamic Investment Bank in the world
  • Best Investment Management Services in Saudi Arabia
  • Best Online Cash Management in Saudi Arabia
  • Best Trade Finance Services in Saudi Arabia
  • Best Information Security and Fraud Management in

Saudi Arabia

  • Best Online Treasury Services in Saudi Arabia
  • Best in Social Media Marketing and Services in Saudi

Arabia

  • Most Innovative Digital Bank in Saudi Arabia

International Business Magazine Banking CEO of the year in Saudi Arabia Best Retail Bank in Saudi Arabia Best Corporate Bank in Saudi Arabia The Banker Islamic Window (Global Winner) International Investor Bank Of The Year // Saudi Arabia

Samba is one of the most recognised banks in the Middle East

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Useful Links

Vision and Values https://www.samba.com/en/about-us/our-group/vision-and-values.aspx Corporate Social Responsibility http://www.csr.samba.com General Principles for Financial Consumer Protection https://www.samba.com/en/about-us/our-group/General_Financial_Consumer_Protection.aspx Annual Reports https://www.samba.com/en/about-us/investor-relations/annual-reports.aspx

Additional information about Samba's approach to sustainability can be found here

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Disclaimer

Samba Financial Group is a Saudi Joint Stock Company. Capital of 20.000.000.000 Saudi Riyal. C.R. No. 1010035319. P.O. Box: 833. Phone: 00966114774770. National Address: 6965 King Abdul Aziz Road- AlMalaz District, Unit No.1, Riyadh 12629-3046, Saudi Arabia. Website: www.samba.com. Formed pursuant to Royal Decree No. M/3, dated 26/03/1400H (February 12.1980) and subject to the supervision and oversight of Saudi Arabian Monetary Authority (“SAMBA”) has prepared this Presentation (the “Presentation”) on a proprietary basis in order to provide certain general background information about SAMBA’s approach to ESG. The information contained in this Presentation is provided in a summary form and for general discussion purposes only. Notwithstanding the previous sentence, some of the information contained in this this Presentation and is relied upon by SAMBA has been either directly or indirectly, obtained, from and not limited to third sources believed to be reliable, but SAMBA (nor any of its directors, officers, employees, agents, affiliates or subsidiaries) do not guarantee the accuracy, correctness or completeness of any information produced in this Presentation and obtained third party sources, and SAMBA disclaims all liability or responsibility for any loss or damage, without limitation, whether based on an action or claim in contract, tort (including negligence), breach of statutory duty or otherwise arising out of, or in relation to this Presentation or any act taken as a result of the information in this Presentation. This Presentation including the information covered therein is not intended either to be relied upon

  • r construed as an advertisement for, or an offer, solicitation or invitation to sell or issue, or to subscribe, underwrite or otherwise acquire any securities in any jurisdiction. It should and

must not be treated as giving tax, legal, investment or other specialist advice or a recommendation to investors or potential investors and does not take into account the investment

  • bjectives, financial situation or needs of any particular investor. Neither shall any part of this Presentation nor any information contained herein nor the fact of its distribution form part
  • f or be relied on in connection with any contract or investment decision or commitment relating thereto, nor does it constitute a recommendation regarding the subject of this

Presentation. All statements included in this Presentation other than statements of historical facts, including, without limitation, those regarding financial position, business strategy, plans and including objectives of SAMBA’s management for future operations (including development plans and objectives) are forward-looking statements and may thus include words like "anticipate", "believe", "intend", "estimate", "expect", "will", "may", "project", "plan" and such other words of similar meaning. Such forward-looking statements are based on numerous assumptions regarding present and future business strategies and the relevant future business environment. Any forward-looking statements speak only as of the date of this presentation and SAMBA hereby expressly disclaims to the fullest extent permitted by law any obligation or undertaking to disseminate any updates or revisions to any forward-looking statements contained herein to reflect any change in expectations with regard thereto or any change in events, conditions or circumstances on which any such statements are based. Nothing in the foregoing is intended to or shall exclude any liability for, or remedy in respect of, fraudulent misrepresentation. Due to rounding, numbers and percentages presented throughout this Presentation may not add up precisely to the totals provided. SAMBA is not under any obligation to update, complete, amend, revise or keep current any information contained in this Presentation, and any opinions expressed herein are subject to change materially without any further notice. Accordingly, no representation or warranty, express or implied, is or will be made by SAMBA, their respective advisors or any such persons’ directors, officers or employees, or any other person as to the accuracy, completeness or fairness of the information or opinions contained in this Presentation, and any reliance an investor may place on them will be at the investor’s sole risk and responsibility. An investor must rely solely on their own examinations of the Offering Documentation (“Offering Documentation”) along with any other relevant documentation that accompanies the Offering Documentation, when making a determination as to whether to invest in the securities

  • described. An investor should seek independent professional advice when deciding if an investment is appropriate. Securities that may be discussed herein may not be suitable for all or

any particular type of investor(s). An investors should make their own independent investigation and appraisal of the business and financial condition of SAMBA and its subsidiaries, the nature of the securities and the merits or suitability of the securities or any transaction to any investor’s particular situation and objectives, including the possible risks and benefits of purchasing any securities. Any such determination should involve an assessment of the legal, tax, accounting, regulatory, financial, credit or other related aspects of the offering or the

  • securities. Without prejudice to the foregoing, SAMBA, their advisors and any such persons’ directors, officers or employees expressly disclaim any liability whatsoever, in negligence or
  • therwise without limitation, whether based on an action or claim in contract, tort (including negligence), breach of statutory duty or otherwise arising out of, or in relation to this

Presentation, for any loss howsoever arising, directly or indirectly, from use of, or reliance on, this Presentation or its contents or otherwise arising in connection therewith. The information contained in this Presentation shall not be reproduced, distributed, delivered, or furnished to any person without the prior written approval of SAMBA.