Empowering schools through knowledge SASSPA Seminar March 2020 - - PowerPoint PPT Presentation

NSW Department of Education

SASSPA Seminar March 2020

Empowering schools through knowledge

NSW Department of Education

Shared Services

2

NSW Department of Education

Topics to cover

• What have we heard?
• How have we responded?
• Who are we enabling?
• What we are doing?
• Hot topic – changes to payment

summaries (group certificates)

NSW Department of Education

Build relationships to maximise knowledge transfer

What have our schools told us

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Communication is a key challenge and there is a feeling of being overwhelmed with the volume Training and learning is not meeting the differentiated needs of schools and learners We need to establish and maintain good partnerships with schools so we can continue to learn and grown together Principals need more development support particularly around strategically planning their operations and complex school based scenarios We need all QRGs to be in the one location,

• therwise its confusing if

they are in different places

NSW Department of Education NSW Department of Education

Customer Experience and Engagement Team

Designs and delivers customer engagement and staff development strategies to drive organisational capability uplift

Le Lead Customer Experience Design and Capabilities

A/Manager, Ruchita Dhiman

Customer Relations

(formerly Account Management )

Manager, Margaret Hutchinson

Self Service and Communications

A/Manager, Lynn Wiezel

Schools Partnership and Learning Enablement

Leader, Natasha Eaton

Tea Teams Th The Cus ustomer Experience and Engagement team has a strong cu customer lens and wor

• rks cl

closely with the Shared Services team to

• help enable their stra

rategies.

Carmel Senese Director, Customer Experience and Engagement, EDConnect

NSW Department of Education

• What we said we would do
• Where are we now?
• What is next?

Self Service and Communications

NSW Department of Education

• Information all in one place
• News
• Easy to understand processes
• ‘Just in time’ information explaining

concepts

• Designed around schools tasks or ‘jobs’

Tier 0 Self-help

Website development and consolidation

NSW Department of Education NSW Department of Education

• Albury High School
• Auburn Girls High School
• Auburn Public School
• Blacktown North Public School
• Bonnyrigg Heights Primary School
• Bradfordville Public School
• Callaghan College (Wallsend)
• Carlingford High School
• Carlingford West Public School
• Cecil Hills High School
• Dorrigo High School
• Gilgandra High School
• Illawong Public School
• Jindabyne Central School
• John Edmondson High School
• Merrylands Public School
• Mulwaree High School
• Narara Valley High School
• Northmead Public School
• Ryde Secondary College
• St Marys Public School
• Surveyors Creek Public School
• Tamworth West Public School
• Toronto High School
• Tweed Heads South Public School
• Wollongong Public School.

Co-designed with schools

The new structure has been co-designed with schools around the tasks they do

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NSW Department of Education

NSW Department of Education

• Developed with schools
• Summary of instructions to give you an
• verview
• Standard sections
• Only includes task information
• Easy to use
• All updated

Tier 0 Self-help

Quick reference guides (QRGs)

NSW Department of Education NSW Department of Education

New standard developed to ensure QRGs are step- by-step instructions, accessible, easy to find and up-to-date. User tested and positive feedback.

Quick reference guides (QRGs)

NSW Department of Education

NSW Department of Education

Tier 0 Self-help

Frequently Asked Questions

Find answers to your common questions quickly with links back to detailed information. Provides another way of finding information.

NSW Department of Education

Tier 0 Self-help

Newsletter

• Subscribe
• Important reminders
• News
• Weekly
• Available from our website

NSW Department of Education

Tier 0 Self-help

Yammer

• Get alerts
• Join a conversation
• ‘Yam Jam’ sessions to talk to an

expert

NSW Department of Education

Continue our website consolidation & simplification and develop new tools

What’s next?

NSW Department of Education

Inside the department

A site for each directorate

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NSW Department of Education

Inside the department

Multiple spots to find information on my pay

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NSW Department of Education

Inside the department

Multiple spots to find information on finance

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NSW Department of Education

Tier 0 Self-help

Videos and podcasts

Videos let you watch and listen instead of reading lots of text. Videos are used to explain concepts. Podcasts (audio format) to help make it easier for staff (particularly teachers and school leaders) to access content while on the go.

NSW Department of Education

• Ask a question at anytime and

anywhere

• Find answers quickly
• Escalate to Contact Centre if not

successful

Tier 0 Self-help

Chatbot

Chat is available on mobile and website

NSW Department of Education

• Who are we supporting?
• Where are we now?
• What we need to do?

Schools Partnership and Learning Enablement

NSW Department of Education NSW Department of Education

• The team will provide

training and in-school coaching support in processes related to the range of EDConnect’s services, including school

• perations, finance and

human resources.

• If you would like assistance

for your school, please email them at edconnect.sple@det.nsw.edu. au.

Schools Partnership and Learning Enablement

NSW Department of Education

What we offer

Training

• Face-to-face training - 3 x term 2
• E-Learning - 5 x term 2
• EDConnect In-house visits – 2 x term 1

Coaching

• In-school coaching support
• edconnect.sple@det.nsw.edu.au

Uplifting School Operations

• Principal network meetings
• Research projects in operations in schools
• Locally based SAS staff network sessions and days, co-designed

to meet the unique of the schools and staff in each location

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NSW Department of Education

From 2020, your payment summary (group certificate) will:

• not be provided by the department
• be available via the Australian Government’s online service myGov
• now be referred to as an Income Statement.

What do you need to do? 1. Create a myGov account 2. Link your myGov account to the ATO

Changes to payment summaries (group certificates)

NSW Department of Education

Thank you