Employer Name Understanding the EAP 1-800-395-1616
The Workplace Dilemma... What happens at home... …Is brought to work. Stress and Anxiety Absenteeism Depression Return-to-work Sick Leave Marriage Problems Loss of a loved one Anger & Anxiety Elder Care Employee Conflict Drugs Insubordination Health Care Issues Long-term Disability Parenting Problems Short-term Disability ...Is brought home What happens at work...
Controlling Stress = Healthier Living Stre St ress ss EAP (~$10’s/Yr .) Elevated Cortisol Chemical Behavioral Dependency Health Wellness Programs Smoking Sedentary Alcohol Anxiety (~$100’s/Yr .) Drugs Withdrawing Poor nutrition Sleep issues Medical/RX Plan Hyperlipidemia, Hypertension, CAD, (1000’s/Yr.) COPD, CHF, Back Pain, Reduced Immunity Mental Health & Substance Abuse MH/SA Care Gap 3
Alcohol Dependency (Philip J. Cook, who drew from fieldwork conducted by the Census Bureau for the National Epidemiologic Survey on Alcohol and Related Conditions) 4
Major Depression (SAMHSA Statistics) 5
Severe Anxiety (1Kessler RC, Chiu WT, Demler O, Walters EE. Prevalence, severity, and comorbidity of twelve-month DSM-IV disorders in the National Comorbidity Survey Replication (NCS-R)) 6
EAP Benefits Overview No cost & confidential service for the member Short term problem resolution and assessment. EAP is not for the treatment of diagnosed MH/SA conditions but… EAP is a critical during recovery of physical and MH/SA conditions Manages problems by intervening with issues before they become costly or dangerous All IBH case management counseling handled by IBH staff masters or doctoral level professionals Referrals for face to face visits w/ network EAP providers (psychologists, social workers, marriage family therapists) Unlimited employer consultations and support An affordable risk management resource
Reasons for Member Calls Need for individual counseling for personal issues such as stress, anxiety, life planning, marriage, loss of loved ones, etc. Legal problems such as contracts, disputes, suits Financial pressures and problems Counseling to overcome alcohol or drug problems Assistance with interpersonal and work-related conflict or issues Responding to an employer mandatory referral
How the EAP Works Toll free telephonic intake and benefit consultation 1-800-395-1616 (M-F 9:00AM to 8:00PM ET) 24-7-365 for urgent or emergent situations Unlimited telephonic consultations for employees, dependents & persons residing in the household IBH Case Managers triage & assess problem Gather and/or advise of resources to assist Referral to an EAP network counselor or behavioral health professional for face-to-face services (up to 6) Referral to medical or behavioral health plan if condition is acute
Legal Counseling Unlimited telephonic legal consultations Referral to local attorney Free 30 minute face to face session Additional services at 25% discount Online legal forms and will-writer program Extensive on-line law library
Financial Consultation Enhanced 30 days unlimited proactive financial coaching Regular financial tips & newsletters Financial education Website resources
Elder /Child Care Consultation & Referral Child Care Centers & Nannies Summer Camps Adoption Schools and Tutors Nursing & Retirement homes Caregiver support Community resources Hospice
Example of Employee/Member Services Linda’s husband, of 5 years, Bill, unexpectedly passed away Linda is the stay-at-home mom of their two children, ages 1 and 3 Bill and Linda did not have a will Linda is feeling depressed, shut in and has been drinking to cope with the loss Linda should call IBH and receive the following support: Free face to face counseling to help cope with the loss and given tools to reduce her dependence on drinking Child care and community resources as Linda transitions back to the workforce 30 minute legal consultations to help settle Bill’s estate Use the legal document prep resources available on the IBH website to develop a will, power of attorney and trusts
Example of Employee/Member Services Brice is a 19 year-old HS graduate, living at home with modest savings His parents have no experience in college planning Brice plans to purchase a car, drive cross country, rent a college apartment and work many hours to pay for school Brice should call IBH and receive the following support: 50% off College Planning USA to help determine the best school for his life goals and determine which ones are the most affordable 30 days of financial coaching to learn budgeting skills and a solid financial pathway to success Find housing close to his new school Use the IBH website resources to determine the best car loan and access the purchasing program to find the right car
Example of Employee/Member Services Lisa is an outstanding employee. She’s being overworked, stressed and doesn’t spend enough time enjoying life. She seeks help. Lisa’s PCP diagnoses her with depression. The PCP prescribed psychotropic meds…at an inappropriate dosage Lisa’s depression is causing her to irrationally think she’s being fired. She develops a plan to commit suicide and protect her family with life insurance benefits. Lisa should call IBH and receive the following support: Referral to a behavioral health specialist and a review of her medication regimen Coaching to develop stress management skills – Resilience Access to the My Stress Tools on the IBH website. There she’ll find profile assessments, journaling tools, articles, resources and videos
Example of Employer Services Jim works for ACME Widget Louie sends him out in the company truck to pick up a supply of widget paint Being impaired, Jim crashes into a school van killing three students ACME is sued, goes out of business and none of us can ever use “widget” as a fictitious product ever again ACME supervisors need training in reasonable suspicion ACME needs assistance developing a drug-free workplace policy ACME needs a substance abuse mandatory referral policy and process to help employees with addiction IBH staff clinicians do all this & use EAP visits in the referral
Example of Employer Services Archie is a dependable, loyal supervisor at ACME Archie makes an inappropriate comment to a minority worker The employee quits and files a suit against ACME for unfair hiring practices and a hostile work environment Archie need training in diversity ACME needs professional consultations and guidance in deciding if Archie’s employment is worth the risk ACME needs a behavioral health mandatory referral policy and process to help employees learn appropriate behavior IBH staff clinicans do all this & use EAP visits in the referral
Mandatory Referrals …..are for behavioral or performance problems of a magnitude that compromises the ability of the individual to perform their duties or compromises safety. Mandated management referrals may be used to assess and address significant behavioral issues, or to evaluate one’s Fitness -for-Duty (FFD) when a question of safety is paramount. FFDs are usually for violations of the company drug free workplace or workplace violence policy.
Fitness for Duty Evaluates a person ability to safely to perform their duties in the workplace. Issues could include: Impairment Through Substance Use or Abuse e.g. Heroin addiction verses properly prescribed opioids Behavioral Issues and Antics that Impact Safety e.g. An employee just doesn’t play well with others or one who sells Tasers on the worksite Threats of Violence e.g. An employee, known to own a lot of weapons, gets so upset at a supervisor they say “I’m going to blow your head off in the parking lot!” Physiological Issues e.g. A normally reliable employee begins to miss steps in a manufacturing process because they have undiagnosed early-stage dementia IBH doctors consult with employers and arrange the necessary evaluations with local providers*
Department of Transportation (DOT) Evaluations Handling Positive Results from Randomized Testing IBH doctors consult with employers and arrange the necessary evaluations with local providers*
Online Resources – Unlimited Access Login: IBHEAP Password: WL0103
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