E commerce O Opportunities and challenges t iti d h ll - - PowerPoint PPT Presentation
E commerce O Opportunities and challenges t iti d h ll Westminster e forum virginie.alloo@cullen international.com London, June 7, 2011 The opportunity The opportunity Global e commerce statistics 600 500 400 300 $536 bn $487
Westminster eforum virginie.alloo@cullen‐international.com London, June 7, 2011
600
400 500 $487 bn $536 bn 300 $386 bn $439 bn $487 bn 100 200 100 2009 2010 2011 2012 2009 2010 2011 2012
Source: Forrester 2010 & 2009 – Online retail forecast
3% 2%
Travel, holiday, accomodation Clothes, sports goods
14% 5% 5% 4% 3%
Clothes, sports goods Household goods Tickets for events
13% 8% 5%
Books, newspapers Films, music Computer & game software Electronic equipment
10% 8%
Computer hardware Telecommunications services
10% 9% 9%
Food or groceries Shares, insurance & financial products Other
f / 70% 80% Percentage of individuals ordering goods/services online UK 50% 60% 70% DE UK 40% 50% FR 20% 30% ES IT 0% 10% IT 2008 2009 2010
47 53 38 33 13 21 9 9 FR DE IT ES UK EU27 6 4 6 7
UK E27
More confident in a domestic seller
ES
Equally confident
DE IT
More confident in a seller from another EU country
FR DE
No answer
10 20 30 40 50 60 70 80
Totally agree Tend to agree Tend to disagree Totally disagree No answer
5 5 6 17 17 24 18 21 24 25 25 23 34 32 24
Worried about scams or frauds Worried about complaints procedures, returns Worried about the delivery p ,
market
l
C ll ti d ADR /ODR
Selling online and Liability of intermediaries
Privacy and security
Selling online and payments
Liability of intermediaries
C t f iti d Pi y y
applicable law
redress
applicable law
redress
Review of the e‐commerce directive N i ht di ti Review of data protection directive New consumer rights directive p Review of data retention directive New IPRs strategy