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TOM SULSTON
http://thoughtworks.com @tomsulston
DevOps Counselling
Or: How to help your developers and sysadmins learn to love each other (again)
Wednesday, May 11, 2011
Counselling?
Wednesday, May 11, 2011
DevOps Counselling Or: How to help your developers and sysadmins - - PowerPoint PPT Presentation
DevOps Counselling Or: How to help your developers and sysadmins - - PowerPoint PPT Presentation
DevOps Counselling Or: How to help your developers and sysadmins learn to love each other (again) T OM S ULSTON http://thoughtworks.com @tomsulston Wednesday, May 11, 2011 Counselling? Wednesday, May 11, 2011 Most problems are
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Most problems are non-technical
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Values
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Common purpose
Values
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Common purpose Sharing
Values
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Helpfulness Common purpose Sharing
Values
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Helpfulness Common purpose Sharing Technical rigour
Values
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Helpfulness Common purpose Sharing Rich communication Technical rigour
Values
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Top Ten Tips
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Agile development
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Good analysis & stories.
Agile development
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Good analysis & stories. Iterative development + deployment
Agile development
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Continuous Integration preceeds Continuous Delivery Good analysis & stories. Iterative development + deployment
Agile development
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Continuous Integration preceeds Continuous Delivery Good analysis & stories. Iterative development + deployment Automated testing
Agile development
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Continuous Integration preceeds Continuous Delivery Good analysis & stories. Iterative development + deployment Bigger fish to fry Automated testing
Agile development
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Sit together
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Communication as a factor of distance
Sit together
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Communication as a factor of distance Make time to talk
Sit together
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Have open channels Communication as a factor of distance Make time to talk
Sit together
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Have open channels Communication as a factor of distance Make time to talk Talk to individuals
Sit together
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Have open channels Communication as a factor of distance Make time to talk Talk to individuals
Sit together
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Encourage technical knowledge sharing
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Don’t create knowledge silos
Encourage technical knowledge sharing
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Don’t create knowledge silos Have special interest groups
Encourage technical knowledge sharing
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Encourage people to try ‘irrelevant’ groups Don’t create knowledge silos Have special interest groups
Encourage technical knowledge sharing
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Encourage people to try ‘irrelevant’ groups Don’t create knowledge silos Have special interest groups Exploit Conway’s Law
Encourage technical knowledge sharing
Wednesday, May 11, 2011
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Encourage people to try ‘irrelevant’ groups Don’t create knowledge silos Have special interest groups Exploit Conway’s Law
Encourage technical knowledge sharing
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Don’t tear down the silos (yet!)
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Give individuals time to work in their area
Don’t tear down the silos (yet!)
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Give individuals time to work in their area Reduce silo’d work
Don’t tear down the silos (yet!)
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Don’t have big central services teams Give individuals time to work in their area Reduce silo’d work
Don’t tear down the silos (yet!)
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Don’t have big central services teams Give individuals time to work in their area Reduce silo’d work
Don’t tear down the silos (yet!)
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Management structure
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Similar reporting for whole delivery team
Management structure
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Similar reporting for whole delivery team Small number of hops
Management structure
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Reduce hand-offs Similar reporting for whole delivery team Small number of hops
Management structure
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Reduce hand-offs Similar reporting for whole delivery team Small number of hops Value-stream mapping
Management structure
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Reduce hand-offs Similar reporting for whole delivery team Small number of hops Value-stream mapping
Management structure
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Incentives
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Are your incentives helping or hurting?
Incentives
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Are your incentives helping or hurting? Focus on delivery
Incentives
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Reward everyone fairly Are your incentives helping or hurting? Focus on delivery
Incentives
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Reward everyone fairly Are your incentives helping or hurting? Focus on delivery Don’t get gamed
Incentives
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Reward everyone fairly Are your incentives helping or hurting? Focus on delivery Don’t get gamed
Incentives
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Celebrate good times!
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Come on!
Celebrate good times!
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Come on! Include everyone
Celebrate good times!
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Be thoughtful Come on! Include everyone
Celebrate good times!
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Be thoughtful Come on! Include everyone Celebrate failure
Celebrate good times!
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Be thoughtful Come on! Include everyone Celebrate failure
Celebrate good times!
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laughingsquid.com
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You are not in the sudoers file. This incident will be reported.
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Share access to systems
You are not in the sudoers file. This incident will be reported.
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Everyone has RW to Puppet/Chef
Share access to systems
You are not in the sudoers file. This incident will be reported.
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Everyone has RW to Puppet/Chef Share the pain when breakages happen
Share access to systems
You are not in the sudoers file. This incident will be reported.
Wednesday, May 11, 2011
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Use tests rather than restricting access Everyone has RW to Puppet/Chef Share the pain when breakages happen
Share access to systems
You are not in the sudoers file. This incident will be reported.
Wednesday, May 11, 2011
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Use tests rather than restricting access Everyone has RW to Puppet/Chef Share the pain when breakages happen Pair to overcome mistrust
Share access to systems
You are not in the sudoers file. This incident will be reported.
Wednesday, May 11, 2011
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Use tests rather than restricting access Everyone has RW to Puppet/Chef Share the pain when breakages happen Pair to overcome mistrust
Share access to systems
You are not in the sudoers file. This incident will be reported.
Wednesday, May 11, 2011
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Information-sharing systems
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Developers should know about production
Information-sharing systems
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Developers should know about production SAs should see new features coming
Information-sharing systems
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Big visible displays Developers should know about production SAs should see new features coming
Information-sharing systems
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Big visible displays Developers should know about production SAs should see new features coming Go to each other’s meetings
Information-sharing systems
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Big visible displays Developers should know about production SAs should see new features coming Go to each other’s meetings
Information-sharing systems
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Gather metrics
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What happens at release time?
Gather metrics
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What happens at release time? How can we measure the system?
Gather metrics
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Evidence-based decision making. What happens at release time? How can we measure the system?
Gather metrics
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Evidence-based decision making. What happens at release time? How can we measure the system? Share the data!
Gather metrics
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Evidence-based decision making. What happens at release time? How can we measure the system? Share the data!
Gather metrics
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Change Agents
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Go and make friends
Change Agents
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Go and make friends Stir things up
Change Agents
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Break existing organisational boundaries Go and make friends Stir things up
Change Agents
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Break existing organisational boundaries Go and make friends Stir things up Internal or external?
Change Agents
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Break existing organisational boundaries Go and make friends Stir things up Internal or external?
Change Agents
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How about you?
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TOM SULSTON
http://thoughtworks.com @tomsulston
Wednesday, May 11, 2011