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Deploying Information Deploying Information Agents on the Web Agents on the Web Craig A. Knoblock Knoblock Craig A. University of Southern California University of Southern California and and Fetch Technologies Fetch Technologies Craig


  1. Deploying Information Deploying Information Agents on the Web Agents on the Web Craig A. Knoblock Knoblock Craig A. University of Southern California University of Southern California and and Fetch Technologies Fetch Technologies Craig Knoblock University of Southern California 1

  2. Acknowledgements Acknowledgements � Information Agents Information Agents � Electric Elves Electric Elves � � Research Group Research Group • Hans Hans Chalupsky Chalupsky, USC , USC • • Steve Minton, Fetch Tech. Steve Minton, Fetch Tech. • • Yolanda Gil, USC Yolanda Gil, USC • • Jose Luis Ambite, USC Jose Luis Ambite, USC • Jean Oh, CMU Jean Oh, CMU • • • Greg Greg Barish Barish, Fetch Tech. , Fetch Tech. • • David V. • David V. Pynadath Pynadath, USC , USC • Kristina Kristina Lerman Lerman, USC , USC • • Thomas A. Russ, USC Thomas A. Russ, USC • • Martin Martin Michalowski Michalowski, USC , USC • Milind Milind Tambe Tambe, USC , USC • • • Ion Ion Muslea Muslea, SRI , SRI • � Funding Funding � • Maria • Maria Muslea Muslea, USC , USC • DARPA DARPA • • Sheila Sheila Tejada Tejada, UNO , UNO • • AFOSR AFOSR • • Snehal Thakkar, USC Snehal Thakkar, USC • • NSF NSF • • Rattapoom Rattapoom Tuchinda Tuchinda, USC , USC • • Microsoft • Microsoft Craig Knoblock Craig Knoblock University of Southern California 2 2 University of Southern California

  3. Introduction Introduction � The Web is a tremendous resource, but The Web is a tremendous resource, but � designed for browsing designed for browsing • Sites provide limited capabilities for Sites provide limited capabilities for • personalization personalization • Few sites are designed to be integrated with Few sites are designed to be integrated with • others others � Goal: Develop technology to rapidly Goal: Develop technology to rapidly � construct personal software agents construct personal software agents • Build agents that can perform retrieval, Build agents that can perform retrieval, • integration, and monitoring tasks on any integration, and monitoring tasks on any online source online source Craig Knoblock Craig Knoblock University of Southern California 3 3 University of Southern California

  4. Outline Outline � The Electric Elves: Information The Electric Elves: Information � agents for monitoring travel agents for monitoring travel � Wrapping online sources Wrapping online sources � � Linking records across sources Linking records across sources � � Efficiently executing agent plans Efficiently executing agent plans � � Current and related work Current and related work � � Conclusions Conclusions � Craig Knoblock Craig Knoblock University of Southern California 4 4 University of Southern California

  5. Outline Outline � The Electric Elves: Information The Electric Elves: Information � agents for monitoring travel agents for monitoring travel � Wrapping online sources Wrapping online sources � � Linking records across sources Linking records across sources � � Efficiently executing agent plans Efficiently executing agent plans � � Current and related work Current and related work � � Conclusions Conclusions � Craig Knoblock Craig Knoblock University of Southern California 5 5 University of Southern California

  6. Electric Elves Project Electric Elves Project [Chalupsky Chalupsky et al, 2001] et al, 2001] [ Elves project goal: Apply agent technology to Elves project goal: Apply agent technology to support human organizations support human organizations • Develop software agents that automate routine tasks • Enable software agents and humans to work together • Support coordination of tasks � Applications: Office Elves and Travel Elves Applications: Office Elves and Travel Elves � W W W A g e n t I n f o r m a t i o n O n t o l o g y - b a s e d P r o x i e s A g e n t s M a t c h m a k e r s F o r GRID P e o p l e Craig Knoblock Craig Knoblock University of Southern California 6 6 University of Southern California

  7. Agents for Monitoring Travel Agents for Monitoring Travel [Ambite et al, 2002] [Ambite et al, 2002] • Office Elves created as an application of the Office Elves created as an application of the • Electric Elves Electric Elves • Given travel itinerary, generates set of agents for Given travel itinerary, generates set of agents for • anticipating travel- -related failures and related failures and anticipating travel opportunities: opportunities: • Price changes Price changes • • Schedule changes Schedule changes • • Flight delays & cancellations Flight delays & cancellations • • Earlier and close connections Earlier and close connections • • Finding the closest restaurant given GPS coordinates Finding the closest restaurant given GPS coordinates • Craig Knoblock Craig Knoblock University of Southern California 7 7 University of Southern California

  8. Travel Assistant Travel Assistant Craig Knoblock Craig Knoblock University of Southern California 8 8 University of Southern California

  9. Monitoring Travel Plans Monitoring Travel Plans Craig Knoblock Craig Knoblock University of Southern California 9 9 University of Southern California

  10. Agents Deployed to Agents Deployed to Monitor Travel Itinerary Monitor Travel Itinerary Travel Itinerary W W W A g e n t I n f o r m a t i o n O n t o l o g y - b a s e d P r o x i e s A g e n t s M a t c h m a k e r s F o r GRID P e o p l e Flight Prices & Restaurants Schedules Flight Status Weather Craig Knoblock Craig Knoblock University of Southern California 10 10 University of Southern California

  11. Monitoring Agents Monitoring Agents � Flight Flight- -Status Agent: Status Agent: � • Flight delayed message: Flight delayed message: • Your United Airlines flight 190 has been delayed. Your United Airlines flight 190 has been delayed. It was originally scheduled to depart at 11:45 AM It was originally scheduled to depart at 11:45 AM and is now scheduled to depart at 12:30 PM. and is now scheduled to depart at 12:30 PM. The new arrival time is 7:59 PM. The new arrival time is 7:59 PM. • Flight cancelled message: • Flight cancelled message: Your Delta Air Lines flight 200 has been cancelled. Your Delta Air Lines flight 200 has been cancelled. • Fax to hotel message: Fax to hotel message: • Attention: Registration Desk Attention: Registration Desk I am sending this message on behalf of David I am sending this message on behalf of David Pynadath, who has a reservation at your hotel. David , who has a reservation at your hotel. David Pynadath Pynadath is on United Airlines 190, which is now Pynadath is on United Airlines 190, which is now scheduled to arrive at IAD at 7:59 PM. Since the scheduled to arrive at IAD at 7:59 PM. Since the flight will be arriving late, I would like to request flight will be arriving late, I would like to request that you indicate this in the reservation so that the that you indicate this in the reservation so that the room is not given away. room is not given away. Craig Knoblock Craig Knoblock University of Southern California 11 11 University of Southern California

  12. Monitoring Agents Monitoring Agents � Airfare Agent: Airfare dropped message Airfare Agent: Airfare dropped message � The airfare for your American Airlines itinerary The airfare for your American Airlines itinerary (IAD - - LAX) dropped to $281. LAX) dropped to $281. (IAD � Earlier Earlier- -Flight Agent: Earlier flights message Flight Agent: Earlier flights message � The status of your currently scheduled flight is: The status of your currently scheduled flight is: # 190 LAX (11:45 AM) - - IAD (7:29 PM) 45 minutes Late IAD (7:29 PM) 45 minutes Late # 190 LAX (11:45 AM) If you would like to return earlier, the following If you would like to return earlier, the following United Airlines flights will arrive earlier than your United Airlines flights will arrive earlier than your scheduled flights: scheduled flights: # 946 LAX (8:31 AM) - - IAD (3:35 PM) 11 minutes Late IAD (3:35 PM) 11 minutes Late # 946 LAX (8:31 AM) -------- -------- # 388 LAX (9:25 AM) - - DEN (12:25 PM) 10 minutes Late DEN (12:25 PM) 10 minutes Late # 388 LAX (9:25 AM) # 1534 DEN (1:20 PM) - - IAD (6:06 PM) On Time IAD (6:06 PM) On Time # 1534 DEN (1:20 PM) Craig Knoblock Craig Knoblock University of Southern California 12 12 University of Southern California

  13. Outline Outline � The Electric Elves: Information The Electric Elves: Information � agents for monitoring travel agents for monitoring travel � Wrapping online sources Wrapping online sources � � Linking records across sources Linking records across sources � � Efficiently executing agent plans Efficiently executing agent plans � � Current and related work Current and related work � � Conclusions Conclusions � Craig Knoblock Craig Knoblock University of Southern California 13 13 University of Southern California

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