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DEMING’S SYSTEM OF PROFOUND KNOWLEDGE
BEN ROCKWOOD VP, SITE ENGINEERING PACKET
DEMINGS SYSTEM OF PROFOUND KNOWLEDGE BEN ROCKWOOD VP, SITE - - PowerPoint PPT Presentation
DEMINGS SYSTEM OF PROFOUND KNOWLEDGE BEN ROCKWOOD VP, SITE - - PowerPoint PPT Presentation
DEMINGS SYSTEM OF PROFOUND KNOWLEDGE BEN ROCKWOOD VP, SITE ENGINEERING PACKET ONCE UPON A TIME INTERPRETING THE PAST CHARLES SANDERS PEIRCE, WILLIAM JAMES, JOHN DEWEY PRAGMATISM PRAGMATISM: THEORY OF KNOWLEDGE Good Separation of
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INTERPRETING THE PAST
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PRAGMATISM
CHARLES SANDERS PEIRCE, WILLIAM JAMES, JOHN DEWEY
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PRAGMATISM: THEORY OF KNOWLEDGE
▸ Good ▸ Separation of the philosophical from the practical ▸ Breaking down of the Platonic forms of the ideal ▸ Bad ▸ People value ideological beliefs ▸ Tends towards a dehumanizing Utilitarianism
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SCIENTIFIC MANAGEMENT IS BORN
1911
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TAYLORISM: MEASURE THINGS
▸ Good: ▸ Increased productivity ▸ Increase earnings ▸ Reduction of injuries ▸ Bad: ▸ Prescriptive ▸ Denies personal agency ▸ Dehumanizing
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STATISTICAL PROCESS CONTROL
WALTER SHEWHART
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STATISTICAL PROCESS CONTROL: MANAGE VARIATION
▸ Good: ▸ Data driven decisions ▸ Increased consistency by controlling variation ▸ Increase quality and reliability ▸ Bad: ▸ Business by the numbers ▸ Further challenges personal agency ▸ SPC without context can lead to incorrect conclusions
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MODERN TIMES (1936)
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PSYCHOLOGY
JUNG, MASLOW, ET AL.
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DEMING GOES TO JAPAN
- W. EDWARDS DEMING
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TOYOTA PRODUCTION SYSTEM
TAIICHI OHO
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1973 OIL CRISIS
OIL PRICE INCREASES BY 400%
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AMERICA LOOKS TO JAPAN FOR ANSWERS
- W. EDWARDS DEMING
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14 POINTS OF MANAGEMENT
▸ Create constancy of purpose for improving products and services. ▸ Adopt the new philosophy. ▸ Cease dependence on inspection to achieve quality. ▸ End the practice of awarding business on price alone; instead, minimize
total cost by working with a single supplier.
▸ Improve constantly and forever every process for planning, production
and service.
▸ Institute training on the job. ▸ Adopt and institute leadership.
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14 POINTS OF MANAGEMENT
▸ Drive out fear. ▸ Break down barriers between staff areas. ▸ Eliminate slogans, exhortations and targets for the workforce. ▸ Eliminate numerical quotas for the workforce and numerical goals for
management.
▸ Remove barriers that rob people of pride of workmanship, and eliminate the
annual rating or merit system.
▸ Institute a vigorous program of education and self-improvement for everyone. ▸ Put everybody in the company to work accomplishing the transformation.
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LEAN IS BORN
WOMACK, ET AL.
1991
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NECESSITY IS THE MOTHER OF INVENTION
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LEAN MISSES THE POINT
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ADAPT, DON’T JUST ADOPT STOP CARGO CULTING
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THE ANSWERS ARE WITHIN YOUR ORGANIZATION RIGHT NOW
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THE SYSTEM OF PROFOUND KNOWLEDGE
▸ Appreciation of a System ▸ Knowledge of Variation ▸ Theory of Knowledge ▸ Psychology
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APPLY THE LENS
SYSTEMS KNOWLEDGE VARIATION PSYCHOLOGY
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QUESTIONS
APPRECIATION OF A SYSTEM
▸ What does X interact with? ▸ Are there feedback relationships between them? ▸ Can a failure in X impact Y? ▸ What stakeholders are involved? ▸ What constraints exist?
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QUESTIONS
KNOWLEDGE
▸ Why do we believe X is so? ▸ What is it we actually are doing and what do we really
want? (Current and Future State)
▸ What has caused it to be this way? ▸ How can we experiment with solutions and alternatives? ▸ How will we know we have accomplished our goal? ▸ What will we do with this new knowledge?
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QUESTIONS
VARIATION
▸ What does “normal” look like? ▸ How much variance is acceptable? ▸ What should be done in the event of special cause
variation?
▸ How do we avoid over-reacting to normal oscillation?
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QUESTIONS
PSYCHOLOGY
▸ Does this empower humans? ▸ How do humans feel about this? ▸ How can humans use intuition to adapt the process to fit
changing situations?
▸ Is there broad consensus? ▸ We we have a shared vision?
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INVOLVE EVERYONE
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APPLY THE LENS
SYSTEMS KNOWLEDGE VARIATION PSYCHOLOGY
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14 POINTS OF MANAGEMENT
▸ Create constancy of purpose for improving products and services. ▸ Adopt the new philosophy. ▸ Cease dependence on inspection to achieve quality. ▸ End the practice of awarding business on price alone; instead, minimize
total cost by working with a single supplier.
▸ Improve constantly and forever every process for planning, production
and service.
▸ Institute training on the job. ▸ Adopt and institute leadership.
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14 POINTS OF MANAGEMENT
▸ Drive out fear. ▸ Break down barriers between staff areas. ▸ Eliminate slogans, exhortations and targets for the workforce. ▸ Eliminate numerical quotas for the workforce and numerical goals for
management.
▸ Remove barriers that rob people of pride of workmanship, and eliminate the
annual rating or merit system.
▸ Institute a vigorous program of education and self-improvement for everyone. ▸ Put everybody in the company to work accomplishing the transformation.
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THANK YOU.
SYSTEMS KNOWLEDGE VARIATION PSYCHOLOGY
BEN ROCKWOOD VP, SITE ENGINEERING PACKET