Defence Medical Welfare Service Jo Dover Service Delivery Manager - - PowerPoint PPT Presentation

Jo Dover

Service Delivery Manager Email: jdover@dmws.org.uk Tel: 0772 112 7783

Defence Medical Welfare Service

• WW1 – Red Cross Volunteers
• WW2 Joint Committee of St John and Red Cross form Service Hospitals Welfare

Department – 1943

• St John and Red Cross Voluntary Aid Society status
• Embedded in all military hospitals
• DMWS 2001
• Service
• Libya and Palestine
• Aden
• Falklands
• John McCarthy and Terry Waite
• Bosnia and Kosovo
• Iraq
• Afghanistan
• Germany, Cyprus, NI, England
• New teams for North West, Scotland and Wales

Supporting our Armed Forces since 1943

History

Supporting our Armed Forces since 1943

OUR MISSION To provide a high-quality hospital welfare service to the military community; those serving, reservists, veterans and their dependants, on operations and in locations in the UK and Overseas in order to sustain the delivery of military capability. OUR VISION DMWS aims to be a respected leading edge organisation and partner of choice for the delivery of welfare services to Government Departments and their Agencies in the UK and Overseas.

Overview

• Support 10,000 people each year
• Confidential, impartial, independent
• Support the individual and the family
• Available 24/7 and 365 days a year
• Team of experienced Welfare Officers
• Involvement in key local, regional and national

networks and forums

• Intelligent Signposting
• Growth and Development
• RBL and H4H service delivery contracts
• Libor funding to expand our services into Wales, Scotland and North West

England, including working with veterans

• National Welfare qualification – Level 3 Diploma

Supporting our Armed Forces since 1943

Supporting our Armed Forces since 1943

Specialist and Experienced Team

• Recruited from a wide variety of backgrounds
• 60% of Welfare Officers are former military

(Welfare/Health/Family)

• Professional, skilled and trained – Diploma in Welfare Studies
• Uniformed and Deployable – UK, Overseas and Front Line

(Role 3 hospital)

• Experienced working within military and medical

environments

• Independent, impartial and confidential
• Dedicated to ensuring patients and relatives interests are put

first

Level 3 Diploma - Training

• Role of a welfare officer
• Core Competences
• Leadership and Management
• Self and others
• Counselling Skills
• Active listening
• Hearing without judging
• Professional boundaries
• Bereavement
• Employment Law
• Data Protection
• Equality, dignity and diversity
• Complaints
• Dealing with grievance
• Conflict Resolution
• Behaviour Management
• Safeguarding children and vulnerable

adults

• Mobility/Disability
• Welfare Needs Assessment
• Loss of Expectation
• Life changing events
• Clinical Supervision
• Confidentiality/Caldicott
• Health and Safety
• Mental Health First Aid
• British Red Cross Emergency Response
• Sign posting

Supporting our Armed Forces since 1943

Supporting our Armed Forces since 1943

What do our Welfare Officers do?

• Assessment of needs
• Hospital liaison, visiting and advocacy
• “Listening Ear” utilising counselling skills
• Identifying additional or wider issues and

concerns

• Liaison with and support for family members
• Accompanying families to critical care and

specialist units

• Supporting the bereaved and terminally ill
• Intelligent signposting and referrals – managing

expectations

Supporting our Armed Forces since 1943

In addition for Armed Forces Serving Personnel

• First Line Tri-Service Medical Welfare
• Verification of medical information for JCCC

Joint Casualty & Compassionate Centre

• Liaison with Military Welfare Officers
• Liaison with Unit to arrange Transport
• Supporting facilitation of Dangerously Ill Forwarding
• f Relatives
• Supporting individual’s recovery
• Helping to maintain force moral component &

military capability

Tedworth House Tidworth ARC – Andover Queen Alexandra Hospital Portsmouth RCDM Queen Elizabeth Hospital Birmingham MDHU Northallerton, The Friarage and James Cook Hospital North Yorkshire MDHU Derriford Hospital, Plymouth, Devon MDHU Frimley Park Hospital, Camberley, Surrey DMWS 38 Brigade BFPO 801

DMWS Scotland

DMRC Headley Court Epsom Surrey

Sierra Leone

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Cyprus

Cyprus

DGP Hannover, DGP Paderborn and PRC Sennelager

Germany

Where? - DMWS Locations

DMWS South Wales Cardiff and Brecon DMWS North West Preston DMWS Shrewsbury

DMWS HQ Andover

DGP Gilead Hospital Bielefeld, Germany BFPO 39 DGP Viersen/Dulken, DMWS North Wales Chester & Abergele

Supporting our Armed Forces since 1943

Who Can Refer?

• Military Units – Regulars & Reservists
• Welfare staff
• Recovery Units
• Self Referral
• Third party military charities
• Next of Kin/Nominated Emergency Contact
• Hospitals & GPs
• Public Sector Organisations
• Third Sector Organisations
• Self Referral
• Available 24/7 365 days a year
• Planned care, elected care or emergency admission
• Contact and initial assessment made within 1 hour of referral

Supporting our Armed Forces since 1943

24/7 Duty Contact Telephone

South Wales & South West

07730 21 95 79

North Wales & North West

07715 43 66 71

www.dmws.org.uk Defence Medical Welfare Service

Jo Dover

Service Delivery Manager Email: jdover@dmws.org.uk Tel: 0772 112 7783

Questions?