Cust om e r Re quire m e nt s Erwin Rusitschka Dr. Gerald Weisz - - PowerPoint PPT Presentation

SNP NDA3 / Folie 1 Presentation_TUM.ppt

Customer Requirements / Information Management 19.10.2000

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Cust om e r Re quire m e nt s

Erwin Rusitschka

• Dr. Gerald Weisz

Project Manager Arvika Arvika- TP5.1 System Integration Siemens Nuclear Power Siemens ZT-PP4

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AACHEN

HÜLLER HILLE GMBH

DIEDESHEIM HESSAPP

Augment ed Realit y f ür Ent wicklung, Augment ed Realit y f ür Ent wicklung, Produkt ion und Service Produkt ion und Service

Mensch-Technik I nt erakt ion in Mensch-Technik I nt erakt ion in der W issensgesellschaf t der W issensgesellschaf t

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Arvika Software Architecture: basic components

Basic Component Responsability AR Browser IGD + VRCOM/VRCC/ZGDV AR Editor IGD + VRCOM Remote Experte WZL InfoService TUM InfoBroker WZL+ S-A&D WorkflowEngine TUM WorkflowEditor S-A&D Repräsentationsfreier Dialog S-ZT IK 5 + WZL *) Kontext ZGDV Sprachanbindung S-ZT IK5 Protokollierung S-A&D *) Konfigurationseditor S-A&D Integrationstest S-ZT PP4 Widget Set Tracking F&E IGD STARS

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Röntgenbild Stückliste System- schalt- plan Halterungs- zeichnung Isometrie

Different levels of documentation available: from digital plant model + digital documentation

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... to paper based documentation

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OCR .... Technologies may help partially !

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Display-Technologies

Head-Mounted see-through, video-feed-through CRT, LCD Hand-held LCD-Panel, Laptop- oder PDA-Display transmissiv, getracked, touch-sensitiv transmissiv, getracked, touch-sensitiv

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Area: Service / Maintenace –Mobil –Wearable / Pen-Top –Navigation through documentation

–Communication with Remote-Expert –wireless communication –context dependent –workflow driven

Functional Requirements

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Task Coordination Task Coordination

I nf ormation Management I nf ormation Management

is a key- f unction in t he Field- Service of Tomorrow

Information preparation

Task planing Task preparation Task Execution Task Documentation

Functions and Services Information sources Task Environment User Groups

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System Experts Service Center Field Service

• Audio-/Video-

kommunikation

• Audio-/Video-comunication
• Online Acces to applic. data
• on site-information
• snap-shots
• Problem discussion with

System Specialists

• use of „augmented“ VR-Models
• Application Sharing, Whiteboard
• Multimedia E-Mail
• Audio-/Video-

comunication

• Data Exchange
• protocol creation
• documentation

. . . the collaboration in virtual teams . . . one of the main requirements of the I nf o- Management

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