CT DCF Organizational Assessm ent Update June 2019 We are nearing - - PowerPoint PPT Presentation

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CT DCF Organizational Assessm ent Update June 2019 We are nearing - - PowerPoint PPT Presentation

Sep 03, 2023 184 likes •359 views

CT DCF Organizational Assessm ent Update June 2019 We are nearing the conclusion of our organizational assessment = focus of following slides Phase I I Phase I Deliverables High-level strategy: vision, Strategic path

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SLIDE 1

CT DCF Organizational Assessm ent Update

June 2019

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SLIDE 2

We are nearing the conclusion of our organizational assessment

Deliverables Tim ing Team involved Phase I Phase I I

  • High-level strategy: vision,

values & strategic goals; first cut of priorities

  • Top-level organizational

structure (i.e. executive roles & responsibilities)

  • Executive team named
  • Strategic ‘path forward’ on how

to implement each strategic goal

  • More detailed organizational

structure & processes for each Executive domain – informed by staff feedback on current state

  • Complete by end of Feb
  • Core working team of ~ 4
  • ~ 7 external advisors
  • Complete initial work by end of

May / early June

  • Casey Family Programs team
  • Government Performance Lab
  • Broader consultation with

stakeholders, including DCF staff

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= focus of following slides

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SLIDE 3

Sharpening the safety lens through prevention across the child w elfare system Sharpening the safety lens through prevention across the child w elfare system

DCF 2019-2022 Emerging Strategy

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Partnering w ith com m unities And em pow ering fam ilies To raise resilient children w ho thrive VI SI ON VI SI ON STRATEGI C GOALS STRATEGI C GOALS Keep children & youth safe, w ith focus on m ost vulnerable populations Engage our w orkforce through an

  • rganizational

culture of m utual support Connect system s & processes to achieve tim ely perm anency Contribute to child & fam ily w ellbeing by enhancing assessm ents and interventions Elim inate racial & ethnic disparate

  • utcom es

w ithin our departm ent

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SLIDE 4

Operationalizing our work

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Juan F. Strategic Plan Program I m provem ent Plan ( PI P) Child & Fam ily Services Plan ( CFSP) Annual Progress & Services Report ( APSR) Dom ain m apping to inform path forw ard Child & Fam ily Services Review ( CFSR)

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SLIDE 5

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We are seeking to better align specialty areas across the state, to build consistency & expertise

Office Directors CPS background/ specialty Regional Adm inistrator CPS background/ specialty Clinical PDs Clinical background/ specialty System s PDs Mixed background/ specialty QA/ CQI PS & PDs Mixed background/ specialty Office Directors CPS background/ specialty Assistant Chief CPS background/ specialty Clinical PDs Clinical background/ specialty System s PDs [ TBC] background/ specialty QA/ CQI PS & PDs Analytic background/ specialty Clinical Lead Clinical background/ specialty System s Lead [ TBC] background/ specialty QA/ CQI Lead Analytic background/ specialty Operations Strategic Planning G&C Specialists Fiscal background/ specialty CO Fiscal Fiscal background/ specialty Adm inistration From Regional Administrators supervising specialists from different backgrounds… …to specialists being supervised by fellow specialists, under the appropriate domain …in a sim ilar structure to what we already have for G&C specialists, education consultants, nurses, and area office legal staff Exam ple: Adm inistration

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SLIDE 6

Lessons learned from domain mapping

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  • Valuable and innovative w ork being done, but

inconsistent across regions – previous structure made it difficult to scale up best practices, with result of families receiving different types of service & support depending upon their region

  • Room to reduce duplicate or redundant efforts –

particularly in reviews and reports, to free up staff time to focus

  • n forward-looking quality improvement support for line staff
  • Staffing not yet balanced across offices – need to carefully

match staffing with volume

  • Huge potential in the System s w ork – currently stretched

across foster care, services, and community engagement

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SLIDE 7

DCF Executive team

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Com m issioner Vannessa Dorantes Legal Director Maureen Duggan Deputy Com m issioner Operations Michael Williams Deputy Com m issioner Adm inistration Jodi Hill-Lilly Bureau Chief

  • f Strategic

Planning Recruiting Bureau Chief

  • f External

Affairs Ken Mysogland

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SLIDE 8

DCF Divisions – core objectives

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Operations Deliver on the agency’s core m andate and strategic goals around child safety, timely permanency & wellbeing Strategic Planning Shape the agency’s direction, by learning from past performance and driving data-driven

  • rganizational change

External Affairs Build the agency’s external reputation and partnerships; facilitates delivery of the agency’s legislative agenda to support its strategic goals Adm inistration Reinforces the critical infrastructure that enables DCF’s staff to successfully serve children & families Legal Oversees the agency’s legal agenda & partnerships; reviews legal obligations and mitigate risk for the agency

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SLIDE 9

DCF Divisions – Operations structure

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Deputy Com m issioner Operations Michael W illiam s Child w elfare Tina Jefferson Clinical & Com m unity Consultation & Support Kristina Stevens Transitioning Youth Linda Dixon Solnit North Brett Rayford interim & Solnit South Frank Gregory interim Health & W ellness Nicole Taylor Education Services Matt Folan Careline Lisa Daym onde

  • Focus on core

Child w elfare

  • 3 x Assistant

Chiefs: J Blackwell Reg1 &5 J Currier- Ezepchuck Reg 2 &3 C Lau Reg 4 &6

  • Foster care

division – 2x Foster care PDs covering 6 regions; also includes CO functions

  • Focus on

clinical w ork & program s

  • TFC work to be

built out

  • I nteragency

planning to be elevated Program w ork to be focused

  • Regional

clinical PDs to report up

  • Hum an

trafficking to be elevated

  • Focus on

adolescents & transitions

  • Congregate

care work to prep for FFPSA

  • SI S to be

consolidated

  • W ilderness

School to report up

  • Focus on

psychiatric treatm ent

  • Division

assessm ent to kick off now, to determine if any shifts are needed in infrastructure, design, function and

  • utcomes
  • Focus on

children’s m edical services

  • New Dept

Pediatrician

  • Structure to

remain as is

  • Focus on

educational achievem ent

  • Structure to

remain as is

  • Focus on

accurate triaging

  • Structure to

focus on staffing to peak call volume

  • Exploring new

phone systems

  • Implementing

On Line reporting capabilities

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SLIDE 10

DCF Divisions – Administration structure

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Deputy Com m issioner Adm inistration Jodi Hill-Lilly Fiscal & Support Services I nterim - Cindy Butterfield System s & Organizational Developm ent Academ y for W orkforce Developm ent I nterim - Tracy Davis Multicultural Affairs & I m m igration Practice Organizational Clim ate & Staff Support Michael Schultz Hum an Resources Jeanette Perez Diversity & Equity Candy Phillips

  • Focus on

infrastructure to support staff

  • Structure to

remain as is

  • Division

mapping currently being done to better understand strengths &

  • pportunities
  • Focus on

system s developm ent

  • Regional

system s PDs to report up, focusing on services and community engagement

  • Will integrate

between grants, contracts and delivery

  • Focus on

developing staff

  • Structure to

remain as is

  • Focus on

supporting staff & m ulticultural / im m igrant fam ilies

  • Potentially

looking at splitting office

  • ut between

multicultural affairs & immigration, to increase capacity

  • Focus on

staff experience

  • Will continue

to collaborate closely with the Wilderness School

  • Focus on staff

resource needs

  • Centralized

structure being explored

  • Division

mapping currently being done to better understand strengths &

  • pportunities
  • Assure

adherence to statutes involving DCF’s diversity & equity

  • Structure to

remain as is

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SLIDE 11

DCF Divisions – External Affairs structure

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Bureau Chief of External Affairs Ken Mysogland Com m unity Relations Ann Adam s Legislative Affairs Vincent Russo Com m unications Gary Kleeblatt

  • Focus on dealing

w ith com m unity issues & concerns

  • To expand on current
  • mbudsman work, to

include community

  • utreach
  • Focus on driving

DCF’s legislative agenda

  • Structure to remain

as is

  • Focus on building

public im age of DCF

  • Looking to build out

communications capabilities further

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SLIDE 12

DCF Divisions – Legal structure

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Legal Director Maureen Duggan Assistant Legal Director Assistant Legal Director Assistant Legal Director

  • Focus on driving forw ard agency’s legal agenda, and providing

legal expertise & support to frontline staff

  • Division to commence domain mapping over the next month, to look at

current state and develop recommendations on structural path forward

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SLIDE 13

First 6 months – Achievements To Date

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  • Secured m ajor initiatives in 2 0 1 9 -2 0 State budget

– Integrated Care Coordination – Centralized transportation unit – Behavioral health services

  • New Legislation
  • Additional mandated reporters
  • Transparency bill
  • Solnit licensure
  • Children in Care Bill of Rights and Siblings Bill of Rights
  • Recalibrating relationships & com m unications

– Strong interagency collaboration – FFPSA readiness – Legislature – Advocacy groups including OCA – Stakeholder partnership alignment (foster parents, police chiefs, school superintendents, chief court administrators, state’s attorneys, AAGs… ) – Provider collaboratives – Media outlets

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SLIDE 14

Achievements Continued...

  • Progressed needed practice changes

– Supervision refocus – SALA/ TFC review – Supervised visitation practice guidance

  • Finalized the Federal Program I m provem ent Plan ( PI P)

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SLIDE 15

Next steps

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  • Solidify Strategic Planning Division
  • Youth Sum m it
  • Fatherhood Conference Collaboration
  • LI STENI NG TOURS

– DCF divisions, facilities, providers, public

  • Operationalizing Racial Justice Focus Areas
  • I ntegrated Practice Shifts Tow ards Greater Consistency
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SLIDE 16

Feedback or questions?

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