Creating Uniformity Amidst Chaos Tennessee Housing Development - - PowerPoint PPT Presentation

www.nascsp.org

National Association for State Community Services Programs

Winter Training Conference February 13-15, 2019

th th

Creating Uniformity Amidst Chaos

Tennessee Housing Development Agency

• Blake Worthington
• Tim Good

www.nascsp.org th th

Winter Training Conference February 13-15, 2019

T e n n e s s e e ‘ s A S C I S u m m a r y

Development of WAP Plan Distribution of Funds Technical Assistance Training Provided by Third Parties Monitoring and Corrective Action Partnerships Communication Customer Satisfaction Index

www.nascsp.org th th

Winter Training Conference February 13-15, 2019 “It would be good to have a state committee to assist in developing the (state) plan”

“More input from Agencies actually DOING the work providing services is needed”

“A more simplified (WAP) manual and process, don’t change rules after the game has started.”

www.nascsp.org th th

Winter Training Conference February 13-15, 2019

What areas of improvement did we need to tackle first?

Communication

• Understand existence of communication barriers

State Plan

• Provide ample opportunities for subgrantee state plan & policy input

Technical Assistance

• Desire to provide strong technical assistance

Grantee Self Evaluation

www.nascsp.org th th

Winter Training Conference February 13-15, 2019

Com

• mmunic

icatio ion - Navigat ating Personalit ities es

Program Fundamentals

• Subgrantees had to learn how state office operates
• State office had to learn how each agency operates

State Office

• Two WAP dedicated program staff
• One statewide audit tool and client database
• One fiscal program monitor (monitors all federal programs)

12 Subgrantees

• WAP Managers range of experience 40 to 2 years
• Experience level and desire to operate a successful program
• Contract and staff auditors
• Lots of differences across subgrantees

www.nascsp.org th th

Winter Training Conference February 13-15, 2019

Com

• mmunic

icatio ion - Navig igating P Per ersonali litie ies

The Overachiever

• Make assumptions that they are

always “doing the right thing.”

• Can influence statewide policy

The Freelancer

• Entrepreneurial, wild west spirit
• Hard to keep on track at times
• On the fly policy

www.nascsp.org th th

Winter Training Conference February 13-15, 2019

The Meerkat

• Apprehensive
• Timid
• Non confrontational

Com

• mmunic

icatio ion - Navig igating P Per ersonali litie ies

The Exasperated

• Knowledgeable, but overwhelmed
• Limited staff
• Trying to keep everything in balance

Com

• mmunic

icatio ion

The Goal

• Create balance between

Grantee and Sub-grantee

• Obtain an open line of

communication between the network

• Establish a common mission

and message

www.nascsp.org th th

Winter Training Conference February 13-15, 2019

Positive F Feedback L Loop

Positive feedback is a process that occurs in a feedback loop in which the effects of a small disturbance on a system include an increase in the magnitude of the perturbation.[1] That is, A produces more of B which in turn produces more of A

www.nascsp.org th th

Winter Training Conference February 13-15, 2019

Negative F e Feed edback L Loop

Negative feedback (or balancing feedback) occurs when some function of the

• utput of a system, process, or mechanism is fed back in a manner that tends to

reduce the fluctuations in the output, whether caused by changes in the input

• r by other disturbances

www.nascsp.org th th

Winter Training Conference February 13-15, 2019

• Held PAC Meeting earlier in the year
• Made the draft State plan available

for review sooner

• Allowed 30 days for comments
• Surveys
• Regular calls / meetings

WAP AP S State P Plan n

www.nascsp.org th th

Winter Training Conference February 13-15, 2019

• Hired State WAP Technical Staff
• Training Plan
• Created a more targeted training plan based on

feedback and inspection results

• WAPez – real time look into program
• Responsiveness
• Reconfigured monitoring
• Communication

Techni hnical As Assistance

www.nascsp.org th th

Winter Training Conference February 13-15, 2019

Communic icatio tion W Web

• Use subgrantee’s strengths

to influence others where lacking

• Instruction or guidance

from agency to agency coordinated by state office.

• Create partnerships and

mentors

Coll

• llaboratio

ion

www.nascsp.org th th

Winter Training Conference February 13-15, 2019

It’s a a Wond nderf rful W WAP AP

• The greater we coordinate the better

we operate

• Keeping open communication leads to

strong partnerships and mentors

• Always keep the end recipient in mind

www.nascsp.org th th

Winter Training Conference February 13-15, 2019

Contact I Info

Blake Worthington Housing Program Manager – Energy bworthington@thda.org 615.815.2042 Tim Good

• Sr. Housing Program Coordinator – Energy

tgood@thda.org 615.815.2037