Buildin ilding g Our Partner tnership ship: : What’s Ahead for DHHS and Counties unties Departme tment nt of Heath and Human n Services ices Secret etar ary y Mandy y Cohen, n, M.D. Ja Januar ary y 30, 2020 1
Welcome Our r Goals for for Quarterly rly Webc bcas asts ts • Share informatio mation n about prioritie ities • Ad Address ess how w state activities vities impact ct local l wo work rk • Sha hare re re resources urces to suppo port t local l work work • Answer er question tions • Get et feedbac ack k on how w we we can continu nue e to streng ngth then n our partner ership ship NCDHHS | Building Our Partnership Webinar | Jan. 30, 2020 2
Our Shared Purpose Our r Vision: on: Adv Advanc ncing ng inn nnovativ ative sol olutions ions tha hat impro prove health, , pro promot ote wel well-be being ing and d fos foster r inde depe pende dence nce for for all No North Carol rolinian inians. s. Our r Mission: ion: In collabo aboratio ration n wi with our pa r partner ners, , DHH HHS pro provide des s essential ntial service ices s to im o impro prove ve the he health, safe fety ty and d wel well-be being ing of all North Caroli rolinian nians. s. NCDHHS | Building Our Partnership Webinar | Jan. 30, 2020 3
Our Priorities • Build ld an innovativ ative, coord rdinat nated, d, and d wh whole- pe person on cent ntered red he health h system • Turn rn the t tide de on t the opi pioid d epi pide demic • Ens nsure ure tha hat all No North h Carol rolina ina chi hildr dren n get et a healthy y start t and d de devel velop p to their r full pot potenti tial al NCDHHS | Building Our Partnership Webinar | Jan. 30, 2020 4
Agenda • Hot Hot Topi pics cs • NC NCCA CARE360 RE360 Over verview view • Impl plementat ntation ion in n Cou ount nties ies • Questions tions NCDHHS | Building Our Partnership Webinar | Jan. 30, 2020 5
Hot Topics NCDHHS | Building Our Partnership Webinar | Jan. 30, 2020 6
Medicaid Transformation Update • Managed ed Care remains ins suspen pended ded indefinit finitely ely • DHHS does s not ot have e a new d w date for managed ged care impleme lement ntatio tion • Medicaid aid spending/b nding/budg udget t und nder r Cont ntinu inuing ing Reso esolution lution • Benefic ficiaries iaries should ld continue ue to access s servic vices es as they y do now NCDHHS | Building Our Partnership Webinar | Jan. 30, 2020 7
DHHS Priorities During Suspension • En Ensure re bene neficiarie ficiaries ha have a clear r messa ssage ge on wha n what t to d do kn know w now w and wh what to do wh when manage ged d care restar arts ts • Continue inue pro rovide vider engageme gement nt, , trainin ing g and contracting cting • Continue inue to hear fro rom and share e informat matio ion n wi with benefic iciaries iaries, , pro rovide viders, s, county y partner ers s and stakeh eholde olders • Continue inue PHPs Ps testing ing and readiness iness asses sessments sments to a place of logica cal l pause se or conclusi usion n • Move e forward rd wi with th manag naged ed care re re related ed pro rocure rement ments s NCDHHS | Building Our Partnership Webinar | Jan. 30, 2020 8
Resources to Support You • Pro rovider vider Playb ybook: ok: https://me ps://medi dicaid. caid.ncdhh ncdhhs. s.go gov/ v/pr provid vider ers/pr /provider vider-pl playbook book-med edicaid caid-ma manag naged-care care • County ty Playb yboo ook: k: https://me ps://medi dicaid. caid.ncdhh ncdhhs. s.go gov/ v/cou ount nties/c es/coun ounty ty-playb yboo ook-med edica caid-manag anaged ed-ca care re NCDHHS | Building Our Partnership Webinar | Jan. 30, 2020 9
Oth ther er Updat ates es • Sta State Budget • NCFAS AST T Im Impacts cts • New w Federal al Funding ing for Early y Childho ldhood od • County ty Data Measur ures es 10 NCDHHS | Building Our Partnership Webinar | Jan. 30, 2020
NCCARE ARE360 360 11 NCDHHS | Building Our Partnership Webinar | Jan. 30, 2020
Buil ildin ing the Infrastructure to “Buy Health” Standardized Healthy Community Screening NCCARE360 Opportunities Health Tool Pilots Workers NCDHHS | Building Our Partnership Webinar | Jan. 30, 2020 12
NCCARE360 NCCARE360 is the first statewide coordinated network that unites health care and human services organizations with a shared technology platform allowing for a coordinated, community-oriented, person-centered approach to delivering care in North Carolina. NCDHHS | Building Our Partnership Webinar | Jan. 30, 2020 13
NCCARE CARE360 360 Func nction tionalit alities ies Functionality Partner Timeline Directory of statewide Phased update Resource resources that will include 2019 – Spring 2020 Directory & a call center with Call Center dedicated navigators, a * Currently has verified data team verifying resources across all resources, and text and counites and all domains chat capabilities. APIs integrate NCCARE360 Phased Approach Resource directory with resource Repository directories across the state to share resource data in one repository. An intake and referral Rolled out by county Referral & platform to connect January 2019 – December Outcomes people to community 2020 Platform resources and allow for a feedback loop. Hands on, in-person technical assistance and training to on-board providers and community organizations. NCDHHS | Building Our Partnership Webinar | Jan. 30, 2020 14
NCCARE360 NC CARE360 Coord oordinat inated ed Net Networ ork k A A coordinat dinated ed net etwor ork k connects cts provid vider ers (such h as health lth care provid vider ers, , insure urers, s, or commun munit ity y organiz anizati ations) ons) throug ugh h a shared red technology hnology platf tform orm to: • Scree een n for un unme met t resour source ce needs eeds • Comm mmuni nica cate in real-ti time me • Make e electr ectron onic ic referrals errals • Secu curel rely y share re client ent informat ormation ion • Track ck out utcom comes es togeth ther NCDHHS | Building Our Partnership Webinar | Jan. 30, 2020 15
Coordination ordination Pla latform orm at at Work rk Improving coordination efficiency and accuracy NCDHHS | Building Our Partnership Webinar | Jan. 30, 2020 16
No Wrong ng Do Door r Appr proac oach h NCDHHS | Building Our Partnership Webinar | Jan. 30, 2020 17
Conf nfigurable igurable & Str & Struc uctured tured Da Data Real-time reporting of outcomes, performance & efficiency NCDHHS | Building Our Partnership Webinar | Jan. 30, 2020 18
Conf nfigurable igurable & Str & Struc uctured tured Da Data Real-time reporting of outcomes, performance & efficiency Patien ient t Level l Coor ordination dination & Trac ackin ing Netw etwork Level l Trans anspar aren ency & Ac Accountab tability lity Patient Demographics, Access Points, Service Episode history, Referrals Created, Service Delivery History, Outcomes Structured Patient Outcomes NCDHHS | Building Our Partnership Webinar | Jan. 30, 2020 19
Status St us Up Updat date e (as of 1/2 /28/20) 8/20) NCCARE360 Implementation Status Update NCCARE360 Resource Repository 3047 50 Organizations verified Counties launched 9465 25 Programs verified Counties started on implementation 711 Organizations with NCCARE360 licenses Engaged Organizations by Service Type 2473 Healthcare Active Users 23% 26% Housing 2259 Employment Referrals Sent Food 7% Interpersonal Safety 11% Transportation 7% Other 8% 18% NCCARE360 will be implemented statewide by end of 2020 NCDHHS | Building Our Partnership Webinar | Jan. 30, 2020 20
State Coverage Began rollout January 2019, statewide by December 2020 NCDHHS | Building Our Partnership Webinar | Jan. 30, 2020 21
NCCARE360 Community Engagement NCDHHS | Building Our Partnership Webinar | Jan. 30, 2020 22
Cust stomiz omizable able to Me Meet Or Orga ganiza nization tion Need eeds • Ava vail ilabl able to all ll organ anizati ations ons statewide de Value add to assist individuals and families in community (screening, referrals • and outcomes) • Licenses offered at no cost to CBOs, health departments, social service agencies and other community partners • Working with DSS Directors Association workgroup on guidance, workflows and privacy/security • NCCARE360 for LHD Guidelines: “ Maximizing the NCCARE360 Network to Advance the Public’s Health: A Guide for NC Local Health Departments” NCCA CARE36 E360 0 can be cust stom omized d to meet et needs ds and work rkfl flows ws • • Organizations can be referral receivers and/or senders • Organizations do not have to roll out NCCARE360 across all lines of business at once • Priv ivacy acy and Secur urity ty is is top prio iori rity ty NCCARE360 ensures security and privacy in many ways and can be • customizable based on the needs of different organizations • HIPAA, FERPA, FIPS compliant • Solutions to maintain confidentiality of referring agency NCDHHS | Building Our Partnership Webinar | Jan. 30, 2020 23
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