Count the Fs (below) FANNY FILINGER WAS OF THE IMPRESSION THAT - - PowerPoint PPT Presentation
SKILL GAPS : A CONTINUED CRITICAL PROBLEM Breakfast in Business Dean Womer and Steve Finkelstein Prepared by: University of Missouri St. Louis College of Business Administration 1 Todays Messages Skills-Gaps continue to grow A
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Prepared by: University of Missouri – St. Louis College of Business Administration
A CONTINUED CRITICAL PROBLEM
Breakfast in Business
Dean Womer and Steve Finkelstein
Today’s Messages
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FANNY FILINGER WAS OF THE IMPRESSION THAT EIGHTY-SIX YEARS OF HISTORY SHOW THAT SCIENTIFIC RESEARCH IS OF THE UTMOST IMPORTANCE IN EVERY CASE OF FUTURE GENERATIONS.
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How Many F’s Did You Count?
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FANNY FILINGER WAS OF THE IMPRESSION THAT EIGHTY-SIX YEARS OF HISTORY SHOW THAT SCIENTIFIC RESEARCH IS OF THE UTMOST IMPORTANCE IN EVERY CASE OF FUTURE GENERATIONS.
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How Many F’s Did You Count?
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FANNY FILINGER WAS OF THE IMPRESSION THAT EIGHTY-SIX YEARS OF HISTORY SHOW THAT SCIENTIFIC RESEARCH IS OF THE UTMOST IMPORTANCE IN EVERY CASE OF FUTURE GENERATIONS.
Answer is 8 F’s
Today’s Objectives and Agenda
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Background Information
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NEW GRADS ILL-PREPARED
competitiveness
readiness training for new hires.
basic workplace skills as communication, creativity, and teamwork.
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The Ill-Prepared U.S. Workforce: Exploring the Challenges of Employer-Provided Workforce Readiness Training, a report produced by Corporate Voices for Working Families, ASTD, The Conference Board, and SHRM in 2009
The Skills Gap in our Region.” East Tennessee State University Study.
gap among their employees
applicants
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Skills-Gaps – Still an Issue
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The Skill-Gap Issue
“The future US workforce is here--and it is woefully ill-prepared for the demands of today’s and tomorrow’s workplace”
Are They Ready to Work – the Conference Board, Partnership for 21st Century Skills
“Estimated that 80% of the labor shortage will involve skills, not numbers of workers potentially available.”
Employment Policy Foundation (EPF)
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Skill Gaps Team
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Survey Process & Timeline
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Survey Planning Oct / Nov 2009 HR Advisory Group Dec Pilot Survey Jan Administer Survey Feb / Mar Compile Results Apr / May Present Results June 2010
Key Questions
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Partnership University Business Working Together
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Definitions
Critical Skill (1)
Required to perform one’s job at a high level
Skill Gap (2)
A critical skill that is not meeting job requirements now or in the future.
(2) Not a gap created by shortage of people (1) Soft skills, not technical skills
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Skills-Gaps: A Growing Concern
Performance Needed Time
Workforce Capabilities Required Talent - # and Skills Skills-Gaps
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Survey Overview
Alumni, minimum 4 year degree and HR professionals
gender, company size and type
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(1) (1) Although the survey population was targeted to the UMSL College of Business Alumni, the results are representative for other populations. The HR professionals completed their responses for their companies and the supervisors/managers answered the questions for their departments – these perspectives included many different populations.
Demographics
67%
33%
45.4%
39.4%
7.6%
7.6%
63.2%
31.2%
3.2%
1.6%
0.8%
position/title:
28.4%
12.6%
12.6%
12.3%
9.8%
9.8%
8.2%
5.7%
2.2%
0.9%
– Instructor/Teacher – Partner – Portfolio Manager – Consultant
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Company's annual revenues?
$0 - 50 Million, 37.2% $50 - 100 Million, 4.9% $100 - 500 Million, 10.9% $500 - 1 Billion, 5.5% $1-5 Billion, 18.6% >$5 Billion, 23.0%
What range below represents your company's annual revenue? Good mix of large and small companies - Revenue
Large Small
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Individual / Non Supervisor versus Manager/ HR .Rep.
Manager/Supervisor
Representative, 59.4% Individual / Non- supervisory, 40.6%
Please check the option below that best describes your current or most recent position.
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Good mix of HR/Supervisors and Individuals
Work History - Different companies worked for in your career?
1, 33.6% 2, 21.6% 3, 10.4% 4, 15.2% 5, 8.8% >5, 10.4%
Since graduation, how many different companies have you worked for in your career?
55% Only had 1 or 2 jobs
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Skills Skills
Active Listening Driving Stakeholder Value Applying Technology to Business Employee Engagement Business Case Development Facilitation Skills Change Management Generation Differences Management Creativity / Innovation Global Business Perspective Critical/Analytical Thinking: Leadership Customer-Orientation Meeting Management Data Analysis Networking - Internal and External Decision Making Oral Communications
List of 35 Skills
Skills Skills
People Management/Supervisory Social Media Performance Management/Measures Strategic Planning / Strategic thinking Portfolio Management Teamwork/Collaboration Presenting and Selling Ideas Time Management Prioritization, Focus Vendor Selection & Management Process Improvement /Lean Thinking Versatilist Project Management and Execution Workforce Diversity and Inclusion Relationship Building: Written Communications Risk Management
List of 35 Skills
Critical Skills / Skills Gaps Game
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Skills Gaps 1 2 3 4 5 6 7 8 9 10 Critical Skills 1 2 3 4 5 6 7 8 9 10
Top 10 Critical Skills 2010 – 7 Are the Same as 2008
2010 Critical Skills* Active Listening N Customer-Orientation # Critical/Analytical Thinking # Oral Communications # Time Management N Teamwork/Collaboration # Written Communications # Prioritization, Focus N Decision Making # Leadership # indicates a top 10 skill from 2008 that appeared in the top 10 for 2010 indicates a skill that is new for the 2010 survey # (N)
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Top 10 Critical Skills Gaps 2010
2010 Skills Gaps Leadership # People Management/Supervisory # Change Management # Strategic Planning Written Communications # Prioritization, Focus Active Listening N Time Management N Critical/Analytical Thinking # Lean Thinking / Process Improvement N indicates a top 10 skill from 2008 that appeared in the top 10 for 2010 indicates a skill that is new for the 2010 survey # (N)
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Compare Top 10 Critical Skills - 2008 vs. 2010
2008 Critical Skills Critical Thinking and Problem Solving Decision Making Execution Oral Communications Teamwork/Collaboration Leadership Customer Orientation Written Communication Data Analysis Change Management 2010 Critical Skills* Active Listening (N) Customer-Orientation # Critical/Analytical Thinking # Oral Communications # Time Management (N) Teamwork/Collaboration # Written Communications # Prioritization, Focus Decision Making # Leadership # indicates a top 10 skill from 2008 that appeared in the top 10 for 2010 indicates a skill that is new for the 2010 survey # (N) 7 out of 10 Critical Skills In 2010 were in 2008
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Top 10 Critical Skills and the Degree of Skill Gaps
2010 Critical Skills Active Listening Customer-Orientation Critical/Analytical Thinking Oral Communications Time Management Teamwork/Collaboration Written Communications Prioritization, Focus Decision Making Leadership
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Low 1 2 Med 3 4 High 5 Degree of GAP 2.6 2.7 2.8 2.2 2.5 2.7 2.4 2.7 2.7 2.6
Compare Top 10 Critical Skills and Skill Gaps 2010
2010 Skill Gaps* Leadership People Management/Supervisory Change Management Strategic Planning Written Communications# Prioritization, Focus Active Listening Time Management Critical/Analytical Thinking Lean Thinking / Process Improvement (N) 2010 Critical Skills* Active Listening Customer-Orientation Critical/Analytical Thinking # Oral Communications Time Management Teamwork/Collaboration Written Communications # Prioritization, Focus # Decision Making Leadership# indicates a top 10 skill from 2008 that appeared in the top 10 for 2010 indicates a skill that is new for the 2010 survey # (N) 6 out of 10 Critical Skills Have Skills Gaps
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11th to 20th Critical Skills & Gaps 2010
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2010 Critical Skills Relationship Building Applying Technology to Business Project Management and Execution Strategic Planning / Strategic thinking Data Analysis Presenting and Selling Ideas People Management/Supervisory Lean Thinking / Process Improvement Creativity / Innovation Performance Management/Measures 2010 Skill Gaps Decision Making Project Management and Execution Creativity / Innovation Oral Communications Applying Technology to Business Employee Engagement Presenting and Selling Ideas Business Case Development Meeting Management Teamwork/Collaboration
Comparison of skills gaps for supervisors and non supervisors
Supervisors
Weighted Avg Leadership 2.78 Change Management 2.74 Strategic Planning 2.72 Time Management 2.70 Written Communications 2.69 Active Listening 2.68 Prioritization, Focus 2.68 Critical/Analytical Thinking 2.66 People Management/Supervisory 2.66 Decision Making 2.60
Non-supervisors
Weighted Avg Leadership 2.81 People Management/Supervisory 2.81 Written Communications 2.65 Lean Thinking / Process Improvement 2.65 Prioritization, Focus 2.63 Strategic Planning 2.63 Creativity / Innovation 2.63 Active Listening 2.62 Change Management 2.60 Project Management and Execution 2.59
7 out of 10 the same
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Impacts of Skill Gaps
0.0% 10.0% 20.0% 30.0% 40.0% 50.0% 60.0% 70.0%
Other (please specify) Increased Risks Achieving Strategic Plan Lower Product/Service Quality Lower Financial Results Reduced Customer Service Levels Higher Costs Lower Employee Morale Reduced Overall Employee Performance Level Reduced Productivity
What are the areas of negative impact to your company as a result of the skill-gaps not being met?
Other responses: lack of leadership vision, lost market share, reduced positive working relationships, long-term sustainability, lower sales, and increased turnover.
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Major Reasons for Skill Gaps
0.0% 10.0% 20.0% 30.0% 40.0% 50.0% 60.0%
Other (please specify) Classes are not available Inadequate pre-college training Lack of funding Speed of change Lack of time Other priorities Apathy/Inappropriate priorities Academic/Business Environment Gap Lack of awareness Experience
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Limited
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How can universities help?
0.0% 10.0% 20.0% 30.0% 40.0% 50.0% 60.0%
New certificates Other (please specify) Weekend retreats on specific topics Web-based instruction Add new emphasis areas *Change curricula in degree program *More business guest speakers in the classroom *Continuing education classes *Expand internship programs *Special projects joint with business
How can the University help address these skill gaps?
* Indicates items that were in the 2008 top 5 40
How can industry help?
0.0% 10.0% 20.0% 30.0% 40.0% 50.0% 60.0%
Loan Executive Program Other (please specify) Self-Study Job Sharing College Classroom Project *Internship - Part Time one semester *Special Assignments *Internship - Full Time one semester External Training *Classroom Training Better Hiring *Job Rotations Cross-Training Real Time, On the Job Training Mentoring
How can Industry help address these skill gaps?
* Indicates items that were in the 2008 top 5 41
0.0% 10.0% 20.0% 30.0% 40.0% 50.0% 60.0%
Loaned executive program Volunteer work Other (please specify) Internships Job rotation Special projects Classroom training Self-study
What internal training and development programs does your company have to address the skills needed? 42
Industry’s internal training programs?
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UMSL Actions Taken
Our Belief
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A transformation in business education involving the university and business is needed to close these gaps. Skill gaps are too great and important to be left to self taught and/or trial and error.
Conclusions
more closely together.
business experience and continuing education.
development programs.
development.
the problem is now.
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Working Together
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Individual University Business
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