CONNECTING OTTAWA Our aim is to improve access to justice for - - PowerPoint PPT Presentation

CONNECTING OTTAWA

Our aim is to improve access to justice for linguistic minorities; people who are not proficient in English or French or who face communication challenges as the result of a disability or sensory impairment.

CONNECTING OTTAWA

• 89,000 speak a non-official language at home
• 69 mother tongues in Ottawa

○ “Top 5”: Chinese, Arabic, Somali, Spanish, Farsi

• 50,000 residents have a hearing impairment
• 25,000 have a vision impairment.
• 5,000 have a speech-related disability.

CONNECTING OTTAWA

47 Organizations across Ottawa:

• 11 Legal Services
• 18 Community Services
• 10 Immigration/Settlement Services
• 7 Services for People with Disabilities
• 1 Interpretation/Translation Service

ConnectingOttawa.com ConnexionOttawa.com

Conference Goals

1) Introduce the concept of trauma-informed care 2) Detail the legal aspects to consider when supporting a client that you suspect may have experienced trauma 3) Present concepts, tools, and strategies to consider when supporting persons who may have lived experience of trauma 4) Discuss case scenarios through the lens of trauma- informed care

AGENDA

9:00 - Welcome & Introduction 9:20 - Keynote Presentation 10:20 - Break & Refreshments 10:30 - Panel Discussion 11:50 - Case Scenario Group Exercise 13:00 - Close, Lunch & Networking 13:15 - Bonus Presentation: ARCH

WHY TRAUMA-INFORMED CARE?

Alex Derisier & Erin Fitzpatrick

THE ALI FAMILY

• Grandmother,

not pictured

• Mother, Fatima
• Father, Moustafa
• Son, Omar 18

yrs.

• Son, Ahmed 9

yrs.

• Niece, remains in

Karbala

KEYNOTE ADDRESS

• Dr. Azaad Kassam

Psychiatrist from Queensway Carleton, University of Ottawa

Refugees and Mental Health

Azaad Kassam M.D., F.R.C.P.(C)

Assistant Professor, Universities of Ottawa, Lakehead and Laurentian Psychiatrist, Queensway Carleton Hospital, Ottawa

Please see attached PDF for Dr. Azzad Kassam’s full presentation.

KEYNOTE ADDRESS

• Dr. Doug Gruner

Lead physician for Refugee 613's health task force and at Bruyère Family Medicine Centre.

TRAUMA-INFORMED CARE : REFUGEE CASE STUDIES

Doug Gruner, MD, CCFP, FCFP Assistant Professor Department of Family Medicine

TRAUMA- INFORMED APPROACH

1.

REALIZES: impact of trauma (the context) and understands that there are many ways to recover

2.

RECOGNIZES: the signs and symptoms of trauma

3.

RESPONDS : by integrating knowledge about trauma into practices/care and policies

4.

RESISTS : pitfalls that lead to re- traumatization.

RECOVERY AND RESILIENCE

⬜

KEY ELEMENTS TO RECOVERY:

⬜

• survivors need to be respected, informed, connected

⬜

• be aware of the link between trauma and symptoms of trauma

( depression, anxiety, substance abuse, lifestyle choices)

• the need to work with family, friends and community resources

KEY PRINCIPLES

⬜

SAFETY

⬜

TRUST

⬜

EMPOWERMENT

⬜

COLLABORATIVE

⬜

CULTURAL/HISTORICAL/GENDER ISSUES

MESSAGES FROM CASE

⬜

Mental illness is taboo in some cultures

⬜

Definition of mental illness is very narrow in some cultures or rather very broadly defined here

⬜

How crucial trust is and without it providing care is simply not possible

⬜

Being aware of your scope: as the medical students did and call for help

⬜

Challenges of cross cultural communication complicated by language barriers, need for interpreters:

⬜

cultural approaches to mental health present challenges: male trying to protect family so does not inform his wife of the severity of depression.

KEY MESSAGES

⬜

• anger: refugees have often have been rendered

powerless, lost their homes, jobs, social status, respect, social networks. There is a real need to regain that power. When things don’t work out as hoped or expected anger can result, that anger can be turned outwards resulting sometimes in violence, risky behaviour like drugs, unsafe sex, etc and when turned inward can lead to depression and self- harm self- esteem issues.

⬜

• -missed appointments: why is this happening,

how can we accommodate you better. Is there something we can do to help you make it here because we care.

MENTAL HEALTH

⬜

As health care providers we need to be on the alert and highly vigilant for the early signs.

⬜

However the evidence suggests that we should not be screening for PTSD, depression and

• ther mental health concerns in otherwise

asymptomatic individuals for a number of reasons.

⬜

• 1. Bringing this up can cause harm especially if

the individual is not ready to discuss this.

⬜

• 2. It is crucial to ensure there are adequate

resources in place to deal with the issue.

TAKE HOME MESSAGES

⬜

Be aware of concerning signs: withdrawn, flat affect, sad, somatising, anger, self harm

⬜

Make a connection: build trust

⬜

Assess protective factors: helps to understand severity (relationships (their kids), future planning, other attachments to this world)

⬜

Remember a major factor in psychological distress stems from whether the refugee is able to find work that is close to what they were doing in their home country.

⬜

While every refugee's story is different and their anguish personal, they all share a common thread of uncommon courage – the courage not only to survive, but to persevere and rebuild their shattered lives.

Antonio Guterres, U.N. High Commissioner for Refugees, 2005

http://sangam.org http://womenshealthfoundation.org Photo: UNHCR/ R. LeMoyne

PANELLIST DISCUSSION

Laïla Demirdache Lawyer - Community Legal Services Ottawa Centre Yedida Zalik Lawyer/M.S.W with ARCH Disability Law Centre Farah Nojoumi Clinical Counsellor - Ottawa Community Immigrant Services Organization - OCISO

PANELLIST DISCUSSION

Laïla Demirdache Lawyer - Community Legal Services Ottawa Centre

PANELLIST DISCUSSION

Yedida Zalik Lawyer/M.S.W with ARCH Disability Law Centre

Rethinking what trauma means for legal and social work

About ARCH Disability Law Centre

• Specialty legal aid clinic, dedicated to defending and

advancing equality rights of people with disabilities in Ontario. – Free summary legal advice and information to people with disabilities across Ontario. – Representing individuals and disability organizations in systemic litigation in specific areas of law. – Rights education, community development and law reform – New! Social work program

ARCH’s work with survivors of trauma

• Using “trauma and violence informed approach” to

emphasize acts of violence (article by Ponic, Varcoe and Smutylo, forthcoming from Department of Justice in Victims of Crime Research Digest, No.9)

• People with disabilities experience higher rates of violence

and abuse (Canadian Human Rights Commission, 2012, Report on Equality Rights of People with Disabilities)

• Also singled out and not accommodated by policing and

corrections (Ontario Human Rights Commission, 2012, Minds that Matter: Report on the Consultation on Human Rights, Mental Health and Addictions)

ARCH’s work with survivors of trauma

• Many of our clients have had experiences as both victims

and accused

• Recently we have been working with survivors of

institutional abuse at facilities for people with disabilities (similar to residential schools)

• In that process, we tried to develop materials that

considers disability related needs, including needs related to trauma, while discussing the trauma itself

• Experiences of trauma can compound other

disability related needs

• In our work with survivors of institutional

abuse, many clients are people with intellectual disabilities

• Legal processes can themselves traumatize or

re-traumatize and clients must recount some of their trauma to claim compensation

ARCH’s work with survivors of trauma

Trauma as disability

• Some kinds of trauma are recognized as a disability for

purposes of requiring accommodation in the human rights context, e.g. PTSD Krieger v. Toronto Police Services Board, 2010 HRTO 1361 (CanLII)

• An American lawsuit argues that the Compton Unified

School District has violated federal laws, including the Americans with Disabilities Act, because it has ignored students trauma related needs. The lawsuit recognizes the impact of trauma on learning and seeks trauma- informed school practices similar to those used to address other barriers to learning (website for case: www.traumaandlearning.org)

Social Model of Disability

• Focus on societal barriers: society’s reactions or

inactions, the built environment and attitudes that promote discrimination, exclusion, ableism

• Barriers in society prevent persons with disabilities

from being included and participating equally; society can be designed to include people with various abilities

• Ending discrimination, segregation and removing

barriers is the way to achieve greater equality, including through universal design

Social Model: Canadian and International Law

• Convention on the Rights of Persons with Disabilities:
• Preamble (e): Recognizing that disability is an evolving

concept and that disability results from the interaction between persons with impairments and attitudinal and environmental barriers that hinders their full and effective participation in society on an equal basis with others

• Canadian law recognizes social model through Supreme

Court of Canada jurisprudence, although many services and supports still use medical model approaches to determine eligibility

Convention on the Rights of Persons with Disabilities, Article 16 Freedom from exploitation, violence and abuse

• 2. States Parties shall also take all appropriate measures to

prevent all forms of exploitation, violence and abuse by ensuring, inter alia, appropriate forms of gender- and age-sensitive assistance and support for persons with disabilities and their families and caregivers, including through the provision of information and education on how to avoid, recognize and report instances of exploitation, violence and abuse. States Parties shall ensure that protection services are age-, gender- and disability- sensitive.

Convention on the Rights of Persons with Disabilities, Article 16 Freedom from exploitation, violence and abuse

• 4. States Parties shall take all appropriate measures to

promote the physical, cognitive and psychological recovery, rehabilitation and social reintegration of persons with disabilities who become victims of any form of exploitation, violence or abuse, including through the provision of protection services. Such recovery and reintegration shall take place in an environment that fosters the health, welfare, self-respect, dignity and autonomy of the person and takes into account gender- and age-specific needs.

Human Rights Code

• Provides that everyone has the right to equal

treatment with respect to a number of areas, including services

• Equal treatment means without discrimination on

the basis of disability (and other Code grounds)

• Obligated to accommodate clients with

disabilities, unless accommodating would cause undue hardship

Some relevant accommodations

• Best source of information about your client’s disability and

accommodation needs is from the client directly; ask client whether s/he needs any accommodation.

• Some ways you may already be accommodating clients:

– Plan in advance and allow extra time for accommodations – Providing a longer appointment, or several short appointments to allow them to absorb information – Clients are given more time to consider options and make a decision – Client attends with support person – Using clear language, avoiding jargon and acronyms – Breaking up information into chunks – Repeating information at different points

Excerpt: Applying for Compensation for an Injury Application Form, Criminal Injuries Compensation Board

Excerpt: Huronia Class Action CLAIM FORM

Excerpt: Huronia Class Action CLAIM FORM

Legal Capacity and Autonomy

• In Ontario all adults are considered capable to make

decisions unless there is clear evidence to the contrary.

• If a person has a disability that impacts their ability to

make decisions, this must be accommodated, including during any process used to determine whether they have capacity to instruct

• the ability to make decisions for one’s self is an

important element of autonomy and human dignity, and should be promoted and protected to fullest extent possible, even if it is inconvenient or challenging to do so.

• Both trauma and other disability related needs may

impact client’s decision-making. A person may be capable of making one type of decision but incapable of making other types of decisions. Disability is not static and a person’s capacity to make decisions may change over time.

Disability and Decision-Making

Accommodation: Support Person

• A support person usually accompanies the person with a

disability to help him/her feel comfortable during a discussion

• r meeting
• The individual must consent to the support person being

present

• The support person may help communicate information about

the decision in a way that the person with a disability understands and may ask questions to help clarify information for the person with a disability

• The person with a disability makes his/her own decision
• May be a helpful accommodation in some situations

Presented by: Yedida Zalik, Staff Lawyer

ARCH DISABILITY LAW CENTRE

www.archdisabilitylaw.ca 425 Bloor St. E. Ste. 110 Toronto, Ontario M4W 3R5 Tel: 416-482-8255 or 1-866-482-2724 TTY: 416-482-1254 or 1-866-482-2728 Fax: 416-482-2981 or 1-866-881-2723

THANK YOU

The information provided in these presentation materials are not intended to be legal advice. Consult a lawyer or legal worker if you need legal advice on a specific matter. The information in the presentation materials are current as of the date of the presentation.

PANELLIST DISCUSSION

Farah Nojoumi Clinical Counsellor - Ottawa Community Immigrant Services Organization - OCISO

OCISO’s Counselling Program Farah Nojoumi May 18,2016

Farah Nojoumi’s presentation is not available for public distribution. For more information regarding Farah’s presentation, please contact her directly. Farah Nojoumi Clinical Counsellor OCISO’s Counselling Program Tel: 613-725-0202 ext: 320 fnojoumi@ociso.org www.ociso.org

ALI Family: Case Scenario EXERCISE

Case Scenario Consultant: Mego Nurses: Mental Health Counsellor - Centretown Community Health Centre

Introduction to Case Scenario: 1) Presenting Issue/ Reason for Referral or Requested Appointment 2) Client Strengths/ Protective Factors 3) Risk Factors 4) Legal Issue(s) 5) Resources ( Consider cost/ no cost and any

• ther barriers to accessing resources)

GRANDMOTHER - Fatima

• Key Client Strengths/Protective Factors
• Safe and together, with immediate family, overall healthy except fibromyalgia,

showed strength post death of husband and sons, was key caregiver to 8 grandchildren, practicing Shia Muslim - unwavering faith despite losses, Mosque and faith source of strength, survived UNHCR camp, caring , resilient , able to make complex decisions (ie move to Canada)

• Risk Factors
• Multiple losses; family in Iraq, identity. Language barrier. Health barrier;

acculturation stress. Possible trauma due to 1) war in Iraq, 2) family history of deaths of family members, 3) UNHCR camp

• Legal Issue
• Not eligible for OAS/GIC, may require legal support. Path to Canadian citizenship.
• Resources
• Counseling in Arabic, Arabic Seniors Programs, Community Kitchens, Activities at

new Mosque, Agencies: OCISO, Pinecrest Queensway CHC, Lebanese and Arab Social Services Agency, Jewish Family Services.

MOTHER - Khadra

• Key Client Strengths/Protective Factors
• Safe and together, with immediate family, overall healthy except migraines, good

coping skills pre-migration, employable trade, registered ESL, attends settlement counselling, shows hope and perseverance - committed to Canadian citizenship

• Risk Factors
• Migraines becoming more frequent, concerned about family in Iraq, infrequent

attendance ESL, sleep concerns, social isolation; missing sister, intercultural parenting differences

• Legal Issue
• Will apply for Canadian citizenship when eligible, No current legal issue.

Awareness only of process

• Resources
• Counseling in Arabic; OCISO, Lebanese and Arab Social Services Agency, Jewish

Family Services, Centretown CHC. Community Kitchens. SW CHC Newcomer

• Clinic. School Guidance Counsellor.

SON, 9 YEARS - Ahmed

• Key Client Strengths/Protective Factors
• Safe and together, with immediate family, overall healthy - physical disability:

hearing loss, loving and concerned family, good learning and social skills shown at school in Karbala

• Risk Factors
• multiple complex communication barriers, limited resources in schools, family

financial situation limited in order to offer more needed services

• Legal Issue
• Mother feels Ahmed would benefit from Educational Aid, need professional

assessment for School Board to allocate funds (IEP, ICRP)

• Resources
• School Social Worker, School Board Psychologist, SW CHC Newcomer Clinic,

Family Doctor and referral to the Pediatrician; Play Therapy; VOICE,

AUDIENCE INPUT

• Key learnings discussed at your table
• Challenges you faced with responding to these cases
• Action that is needed in Ottawa to make sure we are

better able to work from a TIC framework and work more effectively with cases such as the ones we have just discussed

• Additional questions or comments that you would like to

ask our panelists or audience members

WRAP UP DISCUSSION QUESTIONS

1) What should you screen for / not screen for? 2) WHEN should you refer to Mental Health Professional? 3) What would you recommend as a helpful response? What could potentially be harmful? 4) What are the possible challenges or barriers to implementing your recommend intervention? 5) How could these challenges/barriers be overcome?

STAY CONNECTED

• Conference resources & upcoming events posted online
• Lunch & Learn: Family Law- See website for details

○ Friday June 3rd 12-1pm at Catholic Centre for Immigrants; 219 Argyle Avenue

• Access to Services Survey
• ARCH Disability Law Presentation 1:15pm (10 Minutes)

THANK YOU!

Alexandra Derisier 613-402-9437 alex@connectingottawa.com Erin Fitzpatrick LLB LLM MSW RSW 613-402-9376 erin@connectingottawa.com Nico Koenig, Project Coordinator 613-265-5599 nico@connectingottawa.com @connectottawa Facebook.com/ConnectingOttawa ConnectingOttawa.com

SON, 18 YEARS - Omar

• Key Client Strengths/Protective Factors
• Safe and together, with immediate family who are currently supportive, overall

healthy, hard working, goal oriented, responsible regarding health, caring

• Risk Factors
• Intersectionalities multiple identities - family acceptance, religion, self-stigma,

family reputation - both in Canada and in Iraq, “minority stress”, discrimination/Islamophobia, homophobia

• Legal Issue
• He fears deportation and persecution in Canada, actual legal issue: path to

Canadian Citizenship

• Resources
• Adult High School, Muslim for Progressive Values, Youth Services Bureau

including text, KINDspace, Gay Zone at CCHC,

DAD - Mustafa

• Key Client Strengths/Protective Factors
• Safe and together, with immediate family, physically healthy, decision making

ability with Fatima, well educated, solid employment pre-migration, practicing Shia Muslim

• Risk Factors
• Exposure to trauma, unemployment - language barrier, mental health concerns,

high education level – disparity between new/old employment, feels responsible to support family, same intercultural parenting issues

• Legal Issue
• Group of five sponsorship and path to Canadian citizenship
• Resources
• Counseling in Arabic; OCISO, Lebanese and Arab Social Services Agency, Jewish

Family Services, Centretown CHC, Mosque “supportive counselling”

• Employment Counselling: CCI, YMCA/YWCA Employment Access Centre, LASI

World Skills- Professional accreditation issues, CCI Group of Five Sponsorship

• Language Classes: LINC, CCI Language Circles, Ottawa Public Library

Schedule 1 Lawsuit, Clegg v. Ontario: CLASS ACTION SETTLEMENT

Presented by: Yedida Zalik, Staff Lawyer

ARCH DISABILITY LAW CENTRE

www.archdisabilitylaw.ca 425 Bloor St. E. Ste. 110 Toronto, Ontario M4W 3R5 Tel: 416-482-8255 or 1-866-482-2724 TTY: 416-482-1254 or 1-866-482-2728 Fax: 416-482-2981 or 1-866-881-2723

About ARCH Disability Law Centre

• Specialty legal aid clinic, dedicated to defending and

advancing equality rights of people with disabilities in Ontario. – Free summary legal advice and information to people with disabilities across Ontario. – Representing individuals and disability organizations in systemic litigation in specific areas of law. – Rights education and community development – Law reform

Agenda: Topics Covered in this Presentation

• Background of institutions for people labelled with

intellectual and developmental disabilities.

• Huronia, Rideau and Southwestern settlement

agreements.

• Schedule 1 Lawsuit, Clegg v. Ontario.
• Ways to assist Schedule 1 settlement claimants.

Background and History

• 1876: Ontario opened first residential institution for

people labelled with intellectual disabilities.

• Similar residential institutions were operated across

Ontario.

• Institutions were intended to provide residential and
• ther supports to individuals labelled with intellectual

disabilities.

Background and History

• More than 50,000 children and adults had been

residents in these Ontario institutions by the time the last one closed in 2009.

• Institutions were overcrowded and unsanitary.
• Residents were neglected, abused and isolated from

their families and communities.

Huronia, Rideau and Southwestern Settlements

• 3 class action lawsuits against the Ontario

Government by former residents Marie Slark, Pat Seth, David McKillop, Mary Ellen Fox and their litigation guardians.

• Koskie Minsky LLP was the law firm that

represented the plaintiffs in these cases.

• All three actions settled, and claims process is

now complete.

Schedule 1 Institutions

• Huronia, Rideau and Southwestern were only three
• f the institutions designated to provide services to

persons with disabilities under Schedule 1 of the former Developmental Services Act and/or predecessor Acts.

• Clegg v. Ontario deals with twelve of the other

Schedule 1 institutions. Sharon Clegg is the litigation guardian for Marlene McIntyre who lived at two of these institutions.

• These are different from psychiatric facilities

designated under Schedule 1 of the current Mental Health Act.

Schedule 1 Settlement Clegg v. Ontario

Class action lawsuit about the following Schedule 1 institutions in Ontario:

• St. Lawrence Regional

Centre April 1, 1975 – June 30, 1983 D’Arcy Place September 1, 1963 – December 31, 1996 Adult Occupational Centre January 1, 1966 – March 31, 1999 Pine Ridge September 1, 1963 – August 31, 1984 Muskoka Centre August 28, 1973 – June 30, 1993 Oxford Regional Centre April 1, 1974 – March 31, 1996 and “Mental Retardation Unit” or “MR Unit” between Jan, 1, 1969 – March 31, 1974 Midwestern Regional Centre September 1, 1963 – March 31, 1998 L.S. Penrose Centre April 1, 1974 – March 31, 1977 Bluewater Centre April 1, 1976 – December 20, 1983 Durham Centre April 1, 1974 – September 28, 1986 Prince Edward Heights January 1, 1971 – December 31, 1999 Northwestern Regional Centre April 1, 1974 – March 31, 1994

Schedule 1 Lawsuit, Clegg v. Ontario

• Koskie Minsky LLP is the law firm

representing the plaintiffs.

• Koskie Minsky LLP and the Government of

Ontario reached a settlement to end the lawsuit without a trial, and this has been approved by the court.

• Unless an appeal is filed by May 25, the

claims period will begin, and run for nine months.

Schedule 1 Lawsuit, Clegg v. Ontario

• The government must hold 35.9 million dollars for people

who lived at these places.

• Claimants could get up to $2,000 if they were harmed or

hurt at a place on the list. They could get up to $42,000 if they write how they were harmed or hurt.

• There will be a form to ask for this money. Claimants will

need to fill in the form and send it to a claims office. The claims office decides if claimants will receive money.

• This money will not affect social assistance or

developmental services and supports that clients receive from the Ontario Government.

Schedule 1 Lawsuit, Clegg v. Ontario

If you have a client who meets either of the following criteria:

• Persons alive as of June 16th, 2012 who resided at the
• utlined Schedule 1 institutions as a resident during the

particular time periods.

• Estates of people who lived somewhere on the list may

be part of the lawsuit if the person died after June 16th, 2012.

They may be entitled to a submit a claim.

Koskie Minsky LLP

Contact Information:

– Jody Brown, Associate, Koskie Minsky LLP – Phone: 416-595-2709 – Email: jbrown@kmlaw.ca

General Contact Information:

– Phone (Toll-free): 1-888-723-4304 – Email: institutionalabuse@kmlaw.ca

Important Dates

Date Event

*May 26, 2016 to February 28, 2017 Claims period *September 27, 2016

Resident File Request Deadline

*December 28, 2016

Resident File Production Deadline February 28, 2017 Deadline to submit claim

*These dates are tentative and may change if there is an appeal to the settlement.

Ways to Assist Claimants

• Conducting outreach to community members and publicizing

the claims process so that people apply before the deadline

• Referring clients to their legal clinic if they qualify. Legal

clinics can:

• Help individuals to determine if they qualify as claimants.
• Help people to get other supporting documents for their

claim, such as their institutional files.

• Help those who qualify to fill in the appropriate forms.
• Commission or notarize forms.
• Assist friends and family members to provide their own

affidavits, to support the former resident’s claims.

Referrals: Ottawa legal clinics

• Community Legal Services Ottawa Centre/Clinique

Juridique Communautaire, http://www.socls.org/en/ will represent claimants in their catchment area.

• Other Ottawa claimants should contact the local clinic for

their catchment area first. If that clinic is unable to assist them, then they can contact Community Legal Services Ottawa Centre for assistance.

• To find the clinic associated with a particular address:

http://www.legalaid.on.ca/en/contact/contact.asp?type=cl

Referrals: ARCH Disability Law Centre

ARCH can assist:

• By helping clients retrieve their documents from

the Ministry of Community and Social Services.

• Determining if someone qualifies to make a

claim.

• With making and submitting a settlement claim.

Ways to Help Clients: Getting Files from MCSS

• These records may provide important evidence about the person’s

residence and experiences.

• Send a letter to the Ministry of Community and Social Services, giving the

person’s name, contact information, stating that s/he is a former resident, and asking for the case file and any other information relating to the person’s residence.

• No fee will be charged for requests of records related to the settlement.
• Include a photocopy of a piece of ID that shows their photo, such as:

Health card, Driver's licence, Ontario photo card, Passport, Status card, Canadian citizenship card.

• For guaranteed delivery, claimants must request files within 4 months of

the court’s approval date – by September 27, 2016

Cate Parker Freedom of Information and Protection of Privacy Act Coordinator Ministry of Community and Social Services PO Box 978, 77 Wellesley Street West Toronto ON M7A 1N3 416-327-6101 cate.parker@ontario.ca Getting Files from MCSS

ARCH Disability Law Centre

425 Bloor St. E. Ste. 110 Toronto, Ontario, M4W 3R5 Tel: 416-482-8255 or 1-866-482-2724 TTY: 416-482-1254 or 1-866-482-2728 Fax: 416-482-2981 or 1-866-881-2723 Office hours: 9:00 AM to 5:00 PM (Monday to Friday) Our phones are not answered between 1 and 2 PM and on Thursday mornings. www.archdisabilitylaw.ca

THANK YOU

The information provided in these presentation materials are not intended to be legal advice. Consult a lawyer or legal worker if you need legal advice on a specific matter. The information in the presentation materials are current as of the date of the presentation.