Citys Journey Manager Enterprise Support Systems City of Calgary - - PowerPoint PPT Presentation

▶
city s journey
SMART_READER_LITE
LIVE PREVIEW

Citys Journey Manager Enterprise Support Systems City of Calgary - - PowerPoint PPT Presentation

Mar 01, 2024 128 likes •401 views

From IT to BT One Presented by: Darren Bridges Citys Journey Manager Enterprise Support Systems City of Calgary V03 V03 About Darren 30 years at The City Managed Citys Oracle/PeopleSoft Enterprise Resource Planning

slide-1
SLIDE 1

V03 V03

From IT to BT – One City’s Journey

Presented by: Darren Bridges Manager – Enterprise Support Systems City of Calgary

slide-2
SLIDE 2

V03

About Darren

2

  • 30 years at The City
  • Managed City’s Oracle/PeopleSoft

Enterprise Resource Planning (ERP) practice and Information Management program

  • Currently transitioning to implement

Information Technology’s Business Technology model

slide-3
SLIDE 3

V03

AGENDA

3

  • The City of Calgary
  • IT at The City
  • What is Business Technology?
  • Business Technology at The City
  • Why is it important?
  • Why the change?
  • What we’ve accomplished
  • The future of BT at The City
slide-4
SLIDE 4

V03

  • 3rd largest municipality in Canada
  • Calgary has 1.2 million people
  • The City has almost 15,000 employees
  • City services cover everything from Animal and Pets, to Business

Licenses, Taxes, Transportation, Police, Fire and much more…

4

About The City

slide-5
SLIDE 5

V03

What is Business Technology?

5

Business technology (BT) is the ever-increasing reliance on information technology by businesses of all types to handle and optimize their business processes.

searchcio.techtarget.com

slide-6
SLIDE 6

V03

What is Business Technology?

6

BT is pervasive technology use increasingly

  • utside of IT’s direct control — requiring new

approaches from the IT organization

  • BT is a relentless but incremental revolution
  • BT is not another swing of the pendulum

between centralized and decentralized IT

slide-7
SLIDE 7

V03

Why is BT important to businesses?

7

  • Enable Business users to manage their own

solutions They want to!

  • Opportunity for IT and business leaders to

rethink the role that IT plays in an organization

  • Empowers other business units to succeed
slide-8
SLIDE 8

V03

  • Ensure IT supports business goals – IT is the service provider
  • Optimize business investment in technology
  • Appropriately manage technology-related risks and
  • pportunities

8

Why is enabling BT important – for IT?

slide-9
SLIDE 9

V03

Why is enabling BT important - for IT?

25/11/2015 Presentation 9

  • Rapidly advancing technology and disruptive

trends:

  • Bring-your-Own-Device (BYOD), and Big Data
  • More channels, more choices!
  • Self-service, mobility, better analytics – and the list goes
  • n!
  • Cloudy Concepts - IaaS, PaaS, SaaS, MaaS, CaaS &

XaaS

  • The Internet of Things

creates an environment of continual change

slide-10
SLIDE 10

V03

Why is enabling BT important - for IT?

25/11/2015 Presentation 10

…other degrees of change!

  • The business now knows and embraces technology!
  • More technology choices - relationships between the

IT/business and external services providers is evolving

  • Increasing business accountability on managing

technology-related investments

  • Results in a shift in decision-making on the IT Investment
slide-11
SLIDE 11

V03

Why BT at The City?

11

Key drivers

  • The City has been moving towards a BT model

since 2010

  • An IT Governance audit was completed…
  • Are we getting value for our IT investment?
  • Needed to revise our technology governance model to

help mitigate risks and increase efficiencies

  • Continue the journey through Action Plan 2015-

2018 and our IT Business Plan

slide-12
SLIDE 12

V03

Components of moving IT to BT at The City

12

IT Governance

  • Corporate Technology Committee (CTC) -

2004

  • Approves all Technology related projects at

The City

  • Audit asked to show value for money

IT Transformation Plan 2011

  • Business Relationship model
  • Project Portfolio Management (PPM)

City Enterprise Architecture practice

slide-13
SLIDE 13

V03

IT Governance and the CTC

13

FINANCE & CORPORATE SERVICES COMMITTEE AUDIT COMMITTEE CITY MANAGER GENERAL MANAGERS CITO BUSINESS UNIT DIRECTORS IT MANAGERS PROJECT MANAGERS IT STAFF TECHNOLOGY COMMITTEE OPERATIONAL ADMINISTRATIVE LEADERSHIP TEAM STRATEGIC IT PROJECT REVIEWS COMMITTEE TECHNICAL COMMUNITY VIEW CORPORATE VIEW DEPARTMENT VIEW SERVICE DELIVERY VIEW TECHNOLOGY VIEW

LINE OF SIGHT HOW WHO

Presentations

> $5 Million $500K to $5 Million < $500K

slide-14
SLIDE 14

V03

IT Transformation Plan – BRM

14

  • Establishing the foundation for BT through better

relationships with business

  • Two consultant studies:
  • What would a BRM model look like at The City
  • Follow up study with what a BT model would entail
slide-15
SLIDE 15

V03

IT Transformation Plan – BRM

15

CIO/CITO Business Units

Breadth of IT Services – BRM context

Strategy and Corporate Operational Planning Five Year View

Opportunities

IT Project Portfolio Management (PPM) Service Mgnt

Project Intake Priority Setting Two Year View

Prioritized Projects

Project Execution Project Manage- ment Office (PMO) Project Lifecycle (PLC) Operations

  • ITIL
  • User Support
  • Appl. Support
  • Desktop
  • Service Desk
  • Infrastructure

DOING THE RIGHT THING DOING IT THE RIGHT WAY

slide-16
SLIDE 16

V03

IT Transformation Plan – BRM

16

slide-17
SLIDE 17

V03

And then the rains came!

17

slide-18
SLIDE 18

V03

IT Transformation Plan – BRM

18

Partnered with our Utility and Environmental Protection (UEP) Department to develop a BT model

  • Establish a BT section in the

business

  • Pilot the Business

Technology practice Redefine our Governance model Refocus our IT Architecture practice

slide-19
SLIDE 19

V03

1. 2. 3. 4. 5.

Action Plan 2015-2018 - BT as a key Outcome

19

Business Technology Infrastructure Information Enterprise Platforms People

slide-20
SLIDE 20

V03

Business Technology - the journey continues!

20

For 2015-2018 Action Plan:

Implement the 2015 Technology Governance model

  • Define the relationship to the enterprise platform

Support the implementation of departmental portfolios of technology investment

  • E.g. – Community Services and Protective

Services (Fire), Planning Development and Assessment, Transportation Continue to evolve business relationships between IT and other City business units Balance business technology investment decisions and corporate responsibility for delivering technology services

slide-21
SLIDE 21

V03

New Technology Governance model

21

SCOPE

>$5 million $500K to $5 million <$500K

slide-22
SLIDE 22

V03

IT Transformation Plan – BRM

22

slide-23
SLIDE 23

V03

Technology Governance – the Federated model

23

slide-24
SLIDE 24

V03 V03

“It is envisioned that by 2018, all business technology initiatives will be covered within the new technology governance model including: maintenance, sustainment and decommissioning

  • f existing technology applications.”

24

slide-25
SLIDE 25

V03

Supporting Strategic Initiatives - 2015- 2018

25

Zero-based service review Evolve business relationship management Project portfolio management Enterprise Architecture - City Technology Plan Service management Transparent cost model review Application portfolio management Software solutions standards and best practices Flexible working

slide-26
SLIDE 26

V03

We will be headed toward Business Technology success …….

26

When:

  • We’ve created and implemented a new model for technology

governance

  • We govern projects through portfolio management
  • Clients have taken more ownership of their technology

investments

  • Maintain business relationships and deliver excellent customer

service

slide-27
SLIDE 27

V03 V03

Thank you for the opportunity

Questions?

Darren.Bridges@calgary.ca

27