Chris Remark C H IEF EXEC UT IVE OFFIC ER AULT MAN H OS PITA L Wh - - PowerPoint PPT Presentation

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Chris Remark C H IEF EXEC UT IVE OFFIC ER AULT MAN H OS PITA L Wh - - PowerPoint PPT Presentation

Chris Remark C H IEF EXEC UT IVE OFFIC ER AULT MAN H OS PITA L Wh What at We We Wi Will ll Di Discuss scuss To Today: day: 1) 1) Learn n Yo Your Bo Bosses es Pr Priorit ities es & & St Style le 2) 2) Learn n How


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SLIDE 1

Chris Remark

C H IEF EXEC UT IVE OFFIC ER AULT MAN H OS PITA L

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SLIDE 2

Wh What at We We Wi Will ll Di Discuss scuss To Today: day:

1) 1) Learn n Yo Your Bo Bosses es Pr Priorit ities es & & St Style le 2) 2) Learn n How Be Best t to Communica icate te with Yo Your Bo Boss 3) 3) How to Get Ac Action

  • n from

m Yo Your Routine ine Meeting ings 4) 4) Th The Be Best t Ways s to Critiqu ique e Yo Your Bo Boss 5) 5) How Not to Manage ge Up

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SLIDE 3

Fi First t St Step ep: : A S A Sho hort Qu Quiz z to As

  • Assess

ess Yo Your ur Ab Ability ity

  • 32

32 Q Que uesti stions

  • ns
  • 1=

1=NEVER VER / / 4 = AL 4 = ALWAYS

  • Add

dd You

  • ur Score
  • res

s Tog

  • get

ethe her

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SLIDE 4

An Anal alysis ysis

32 to 63 You Need to be More Proac

acti tive ve in in Managing ng Your Boss ss. . Try & Understand Your Boss’s Workstyle. Be Clear on Objectives Before You Dis iscu cuss ss Them.

64 to 95 You are Largely

ely Aware e of How to Manage ge Your Boss ss. . Prac acti tice ce Bein ing g More Asse sertiv rtive e and Identi ntify fy Areas as for Self lf-Dev Develop elopment ent. .

96 to 128 You are Adept

pt at Ma Managing g Your r Boss ss. . Conti tinuously uously Develop elop Yoursel rself f by Aski king ng for Feedbac back k and Review ewing g What t You Have e Learn rned. ed.

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SLIDE 5

Learn Your Boss’s Style & Priorities

  • The Perfecti

fectionist ist

– Dif ifficu cult lt to Ple lease se, , Reluc luctant ant to Dele legat gate e Wil ill l Spot t Anythin thing g Wrong ng

  • The Ch

Chaotic tic

– Moves s from One Idea a to the Next t Wit ithou hout t Foll llow w Through ugh, , Tasks ks are Not Dele legate ated, d, Enthus husias astic tic About t People ple

  • The Interferi

terfering

– Cannot

  • t Resist

st Check cking g on Progr gress, ess, Afraid d You Wil ill l Not tell ll Him im Until il it it is is Too Late

  • The Absentee

ntee

– Never er Seems ms to be There e When n You Need d Him im, Enjo joys ys Cris isis is and Trouble ble-Shoo Shooti ting, ng, Thin inks ks he has Giv iven n Adequa quate te Dir irect ction

  • n
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SLIDE 6

Learn Your Boss’s Style & Priorities

  • The Aggressi

essive

– Has Outburs ursts ts When n Under er Stres ess, s, Used d to People ple Agreei eeing ng wit ith Him im/Her er

  • The Re

Reluc luctant ant

– Wants ts to be Lik iked ed, , Slo low w to Make e Decis isions ns Whic ich h May Cause e Conflict flict, , Wil ill l Only ly Giv ive Posi siti tive ve Feedbac back

  • The Passive

ive

– Avoids ds Confr frontat

  • ntation

ion & Fails ils to Tack ckle le Awkwar ward d Sit ituati ations

  • ns,

, Exce cess ssive ve Desire ire to Ple lease se Superi eriors

  • rs
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SLIDE 7

Learn Your Boss’s Style & Priorities

  • Th

The Be Best t Way to Learn? n? – As Ask!

  • For Example, Do You Know….

– Yo Your Bo Bosses es Work Habits? ts? – How He / / Sh She Likes es to Receiv eive e Communica ication tion? – Yo Your Bo Bosses es Va Values? s?

  • 20 Questio

stions ns Ab About t Yo Your Bo Boss

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SLIDE 8

Working with Your Boss’s Style

  • The Perfecti

fectionist ist

– Works ks Best st wit ith Few Interru rruptions ptions, , Giv ive Freque uent nt Progr gress ess Reports rts

  • The Ch

Chaotic tic

– Leave ve Him im wit ith Min inim imal l Paperwor rwork, k, Meet Brie iefl fly y Every ryday day to Pla lan Tasks ks

  • The Interfering

terfering

– Ask k Him im to Clo losely ely Look k at Your Work, k, Appro roach ach and Proce cess ss

  • The Absentee

ntee

– Learn n to Gi Give Short, rt, Focuse used d Updates ates, , Build ild Rela lation tionshi ships ps wit ith Those se Who are Clo lose e to Him im/Her er in in Order to Gather er Inform

  • rmati

tion

  • n
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SLIDE 9

Working with Your Boss’s Style

  • The Aggressi

essive

– Durin ing g an Outburs urst, t, Stand nd Your Ground nd Fir irmly ly & Ask k for a Me Meeting ing Later er to Explain ain how You Felt lt During ing This is Sit ituatio ation

  • The Re

Reluc luctant ant

– Take e the Init itiat iative ve and Make Decisi sions

  • ns (Make Sure

e You Know the Boundar ndaries) ies). . You u Can Ga Gain in Exper perience ience & Autonom

  • nomy
  • The Passive

ive

– Respon ponse ses s Should uld be Asse sertiv rtive e and Coopera erativ tive.

  • e. Enc

ncour

  • urage

age Him im/Her er to Me Meet wit ith You to Review iew Your Progr gress ess

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SLIDE 10

As Assessing essing Ho How t w to

  • Co

Comm mmun unicate cate Wi With h Yo Your ur Bo Boss

5 M Medium ums: s: 1) 1) E-Mail 2) 2) Ph Phone 3) 3) Br Brief f Ad Ad-Hoc c Meetin ting 4) 4) Memo 5) 5) Fo Formal l Meeti ting ng

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SLIDE 11

As Assessing essing Ho How To w To Com Commu muni nicate cate Wi With h Yo Your ur Bo Boss

E-Mai ail

To rec ecord

  • rd

comm mmuni unica cation ion and d for non-urg urgent ent questions estions If you

  • ur boss

s uses es e-ma mail il & h has tim ime to d deal al with ith it. it. Use e it it when en you

  • u need

ed a res esponse ponse to a a ques esti tion

  • n or
  • r

non non-urgent urgent is issue ue

Caution: Keep e-mail to a minimum, beware of confidential material, Keep them short. “Did you see my e-mail?”

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SLIDE 12

As Assessing essing Ho How t w to

  • Co

Commu mmuni nicate cate Wi With h Yo Your ur Bo Boss

Phone

To addres dress s is issues ues prom

  • mpt

ptly ly that can n be dealt alt with ith ver erbally bally Your ur boss s does es not min ind in interrupt rruptions ions and d does es well ll with ith quic ick ver erbal bal exchanges.

  • hanges. Only

ly phone

  • ne
  • n im

impor

  • rtant

tant is issue ues s to lim limit it the in interruption rruptions.

Caution: Be cognizant of your bosses schedule

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SLIDE 13

As Assessing essing Ho How t w to

  • Co

Commu mmuni nicate cate Wi With h Yo Your ur Bo Boss

Brie ief f Ad-Hoc

  • c Meeting

ing

To disc iscus uss s urg rgent ent is issues ues that need ed im immediat ediate e attention ntion Your ur boss ss is is happy ppy with ith quick ick face-to to-face ace in interrupt rruption ions.

  • s. Use

e it it when en your ur boss

  • ss need

eds s im impor

  • rtant

ant in informa rmation, ion, or need eds s to be “made aware”

Caution: Try to avoid interrupting your boss during a meeting

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SLIDE 14

As Assessing essing Ho How t w to

  • Co

Commu mmuni nicate cate Wi With h Yo Your ur Bo Boss

Memo

To exp xpla lain in why y a documen cument is is b being ing sent nt or to act as a reminder eminder

Your boss would prefer fer to sort t an in-tra tray y of papers rs rather her than deal with e-mail. ail. Use a memo to make a point t for the record rd Caution: Do not replace needed face-to-face communication with a memo

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SLIDE 15

As Assessing essing Ho How t w to

  • Co

Comm mmun unicate cate Wi With h Yo Your ur Bo Boss

Forma mal l Meetin ting

To Dis iscuss cuss is issue ues s face-to to-face face, with ith a pre-plan planned ned Agenda nda

Your boss respond nds s well to planned ed one-on

  • n-on
  • ne

meeti ting ngs.

  • s. Use

e these e to keep your r boss s updated ted on progress ress and for coachi hing g and two-way way feedback. back.

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SLIDE 16

No No Mat Matter er Ho How w Yo You Comm u Commun unicate cate to

  • Your Boss…Avoid Surprises!

Ma Make e Sur ure e You

  • ur Bos
  • ss

s is Awar are e of

  • f Critica

itical l In Info formati rmation

  • n.

. He e or

  • r She

he Wou

  • uld

d Pref efer er to to Hea ear it t fr from

  • m You
  • u.
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SLIDE 17

Ho How w to Ge

  • Get Ac

Action ion from

  • m Yo

Your ur Me Meet etings ings

Ti Tips for Yo Your Fo Formal l Meeti ting ng

  • Come Prepared
  • Prepare a Notebook (1 for Each)
  • Inform if Bringing Visitors
  • Use Exhibits / Put it on Paper!
  • Respect Allotted Time

Keep copies of your Agenda so You Can Reference Prior Meetings if Needed

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SLIDE 18

A Fe A Few Ad w Addi ditional ional Ti Tips ps:

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SLIDE 19

Cr Criticizing icizing / Cr Critiquing iquing Yo Your ur Bo Boss

“One study found that people without supervisory respon ponsib sibilities ilities found nd it more difficu ficult lt to critici ticize ze than n those se who have e super ervis visor

  • ry

y respo pons nsibilities

  • ibilities. More

people le (51%) ) find d it diffic fficult ult to criticiz iticize e their ir boss ss, , and regard rdles less s of whom they y criticize, ticize, it is most t diffic fficult ult getting started.”

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SLIDE 20

Co Comp mplet ete e the he Fo Follow

  • wing

ing An Anal alys ysis is Be Before

  • re Cr

Criticiz icizing ing

  • De

Describ ribe the Sit ituation tion & Pr Problem lem You are Experie riencing cing wit with Yo Your Bo Boss

  • When Did

Did t this is Start, rt, and What at is t is the Impa pact ct on You?

  • Ho

How w do You Think ink Your Boss wil will Re React t to This is Cr Crit iticis icism? m?

  • What

t are the Benefits fits to You & the Team m if if this is Issue ue is R is Resolve lved? d?

  • Do

Do the Be Benefits fits Outweigh tweigh the Co Costs? ts? Yes/N /No/

  • /Not

Not Sure (Explain) lain)

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SLIDE 21

The Five S’s of Providing Un Unsolic

  • licited

ited Fe Feed edba back ck

STEP EP 1: Sele elect ct Your r Tim imin ing STEP EP 2: Sec ecur ure e the Bosses sses Perm rmissio ission STEP EP 3: Sha hare re Spec ecifics ifics STEP EP 4: Sho how w Team am Benefits efits STEP EP 5: Summarize ummarize Your ur Agreement reement

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SLIDE 22

Things Bosses Don’t Want

  • To

To be Em Embarras asse sed d , Su Surprise ised d or Confro ronte nted d Pu Publicly icly

  • To

To Complain in to Other ers s When Yo Your An Angry, y, Depres esse sed d or Demoraliz alized ed Ab About Work

  • To

To Gossip sip & & Sp Spread d Rumors rs

  • To Attempt a “Palace Coup”
  • To

To En Engage in Underc rcov

  • ver

er Sa Sabota tage ge

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SLIDE 23

4 Wa 4 Ways s No Not to Man

  • Manag

age e Up Up

  • Th

The Br Brown-Nos

  • ser

er – Manager er wh who treats ats his Ex Execu cutive tive as a R Rock k St Star & i & is cons nstan tantly tly searc rchin hing for what t his boss s wants ts to hear. . Rathe her r than n managing ing up, the brown-no nose ser upwardly dly affi firms rms whatev ever er the boss s is think inkin ing. g.

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SLIDE 24

4 Wa 4 Ways s No Not to Man

  • Manag

age e Up Up

  • Th

The Rebellio llious us Te Teenage ger – Manager er wh who consta stantly ntly conce ceals als inform rmatio ation n from his or her Ex Executive utive becau ause se he wants ts to demonstrat strate e that at he can get thing ngs s done withou

  • ut

t the help p of his Ex Executiv utive. e.

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SLIDE 25

4 Wa 4 Ways s No Not to Man

  • Manag

age e Up Up

  • Th

The Cowardly dly Lion – Manager er who is afraid id to share re infor

  • rmatio

ation n with h her Ex Executive utive becau ause se she fears rs her Executive’s reactions. Inst stea ead of managing ing up, she will paint nt herself elf into

  • a

corne ner. r.

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SLIDE 26

4 Wa 4 Ways s No Not to Man

  • Manag

age e Up Up

  • Th

The Er Erupting ting Vo Volcano no –

Manag nager r who ho subsc bscri ribes es to to th the more

  • re

is is better ter school hool of in informat rmation ion mana nageme gement nt and d wil ill te l tell ll h his is Executive ecutive every ery la last t deta tail il of f every ery even ent t of every ery sin ingle le day.

  • y. Rathe

ather r than an mana naging ging up, he forces rces his is mana nage ger to to pic ick k out t th the imp import rtant ant fa facts. cts.