CHAA-2013 AOHC Conference April 28 th , 2013 Wayne N. Burton MD - - PowerPoint PPT Presentation

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CHAA-2013 AOHC Conference April 28 th , 2013 Wayne N. Burton MD - - PowerPoint PPT Presentation

Sep 03, 2022 227 likes •520 views

CHAA-2013 AOHC Conference April 28 th , 2013 Wayne N. Burton MD FACOEM, Global Corporate Medical Director Karen DiProfio, RN Director of Nursing Daniel May, Corporate Safety Manager 1 Discloser: None 2 Todays Discussion Overview of

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CHAA-2013 AOHC Conference April 28th, 2013

Wayne N. Burton MD FACOEM, Global Corporate Medical Director Karen DiProfio, RN Director of Nursing Daniel May, Corporate Safety Manager

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Discloser: None

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Today’s Discussion

  • Overview of American Express
  • Our Corporate Culture
  • Health Benefits
  • Healthy Living Programs & Services
  • Data Integration
  • Corporate Safety & Ergonomics
  • Innovation

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American Express Company Profile

  • 163rd year in business
  • Headquarters in New York City
  • Fortune 100 Company

American Express is one of the largest financial services companies in the world American Express has one of the world’s strongest brands Global services company, providing customers with access to products, insights and experiences that enrich lives and build business success.

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American Express Overview

  • Average age: 42 years
  • 2/3 Female
  • Global: 50% of employees

international

Company Demographics

  • Full replacement CDHP with

HSA in US

  • Free Preventive Services
  • Free Preventive Services
  • Incentives

Benefits

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Our Corporate Culture

Blue Box Values

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American Express Healthy Living Program

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Wellness Center Organization Structure

Senior Vice President Global Compensation and Benefits Global Corporate Medical Director Wellness Centers

Safety

Employee Assistance Program (EAP)

Disease Education

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Healthy Living Wellness Committee Salt Lake City, UT Head Count: 1,776 Alonzo Mourning and Ken Chennault at the Healthy Living Activity Center

  • pening in Ft. Lauderdale, FL

Head Count: 2,499 Healthy Living Activity Center Phoenix, AZ Head Count: 5,570

US Healthy Living

Healthy Living “Catch the Wave” launch event WFC, New York, NY Head Count: 4,799

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Mission Statement

  • Healthy Living is about making better health a

way of life at American Express. Through a shared commitment to wellness, together we can become a stronger and healthier community.

Goals

  • To promote health awareness, influence positive

behavior change, improve productivity, enhance employee engagement and reduce health care expenditures.

Our Mission and Goals

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Three Steps to Healthy Living

  • Free Preventive Drugs &

Vitamins

  • Free Health Coaching
  • Free Condition

Management

  • Free Well Woman Exam
  • Free Mammograms
  • Free Flu shots
  • Business travel consults &

immunizations

  • Free annual Health

(Biometric) Screenings: blood pressure, cholesterol, bloods sugar, and body mass index

  • Health Assessments: provides

employees with detailed picture of overall health

  • On-site Wellness Centers

with nursing care for acute illness,injuries, emergencies

  • On-site Doctor/Nurse

Practitioner, Health Coach & Dietician

  • Health Navigator; 24-hour

Nurseline

  • Top Doctors website
  • Employee Assistance Program
  • Healthy Living website,

Healthy Living APP

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  • Simplify and sustain messaging
  • Keep the momentum
  • Leverage marketing approach
  • Utilize various methods of media
  • Engage employees and their families
  • Feature real healthy stories and

goals from employees

  • Tie to blue box values
  • Encourage the sharing of stories
  • Create competition
  • Report results

Driving Participation

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Medical Costs Personnel EAP Productivity Biometrics STD/LTD/FMLA Health Promotion & Disease Education Electronic Medical Records

Integrating our services

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How we

integrate Health Protection and promotion

The changing

  • ffice design

The virtual employee Ergonomic training Safety & Healthy Living Super-storm Sandy: a case study of crisis management

How we integrate Health Protection and Health Promotion

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Our changing Work Force Office Design: Blue Work

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Evolution of the traditional workplace Goals of Blue Work

  • Flexibility
  • Collaboration
  • Real estate
  • ptimization

Meeting the needs

  • f our workforce
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Home – Occasional visits

to Hub Office. Consistently works from home three or more days a week. Space Impact: No assigned seat in the

workplace.

Roam- Employee primarily works at client locations and makes regular short visits to the Hub Office. Space Impact: No assigned seat in the workplace

Hub- Employee’s role requires them to work in the

  • ffice every day. Space

Impact : Assigned seat in the workplace

Club – Employee’s role requires frequent in person interaction with colleagues and leadership . Space Impact: Provide unassigned cubicles (hot desks) in office

Various Types Of Work styles

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Supporting Virtual Employee Ergonomic Program

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Approximately 5000 “virtual” employees

  • Work from home
  • Work from smaller
  • ffices

Communications designed to:

  • Link virtual

employees & intranet based training and education

  • Link employees to

regional safety team members

  • Provide dialogue

with safety team members Virtual Ergonomic Assessment Toolkit:

  • Assess employees

in their workspace

  • Provide

recommendations

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Integrating Safety with American Express Healthy Living Programs

Integrating Safety with Amex Healthy Living Programs

Health & Safety Fairs at major locations Safety team works closely with Wellness Center staff

Wellness Centers generate ergonomic evaluations

Wellness Centers provide evaluation and treatment for some work related injuries Safety Fairs with Wellness Center and Healthy Living Activity Centers participation

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Responding to Disaster: Hurricane Sandy

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  • Global Security
  • Human Resources
  • Wellness Center Staff (Corp. Medical Dir., Dir. Nursing

Services, EAP Dir.)

  • Real Estate
  • Corporate Affairs and Communications
  • Corporate Safety
  • Telecommunications Network Services
  • Technology/Disaster Recovery Planning
  • Business Continuity
  • Customer Care

Critical Incident Team Members

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Innovation at American Express

  • Technology
  • Healthy Living going global
  • Worksite based disease management
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Technology: Objectives and Benefits

The American Express Healthy Living mobile website was developed to:

  • Promote health awareness to American Express employees and their

families

  • Influence positive behavior change
  • Improve productivity
  • Enhance employee engagement
  • Reduce health care expenditures

Product Overview

  • American Express employees will be able to access health related

tools and information any time, anywhere.

  • Engaging content is organized into relevant Eat, Move, Live, Play categories.

MOVE Employees will receive updates on Healthy Living events, class schedules at fitness center locations, fitness tips, and even ways to stay active at their desks.

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American Express: Taking Health and Productivity Global

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Singapore

India UK and more

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Worksite-based Condition Health Education Programs

Objectives

  • Educate employees on the value and importance of disease

management

  • Provide employees with information to enhance self-care
  • Systematic approach to improving outcomes
  • Sustainable engagement

Identifiable Need

  • 65 % of Amex employees have at least one chronic health

condition

  • Chronic conditions account for the majority of healthcare costs
  • Productivity costs exceed direct healthcare costs
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Condition Health Education

Create an Integrated and Sustainable Approach to Condition Health Education: A Broad Partnership

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On-site Medical

  • Diabetes education pilot

Health Coaches/ Dieticians Communications Behavioral Health

  • EAP

Health Portal

  • Staywell
  • Amex Intranet

Health Risk Assessment

  • Assess and track health behaviors
  • Maintain health
  • Notifications for at risk

Fitness Centers/ Activity Rooms

  • Low risk maintenance

Pharmacist : Medco

Incentives

Health Plan Case Management

  • STD, LTD, FMLA

Absence Management

Sedgwick

Long Term Strategy— Short Term Solutions

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Healthy Living with Diabetes

The Issue

  • 65% of Amex employees have at least one chronic health condition
  • Chronic conditions account for the majority of healthcare costs
  • Productivity costs exceed direct healthcare costs
  • 5% of Amex employees have diabetes Goals
  • Educate employees on the value and importance of disease management
  • Provide employees with information to enhance self-care

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The Program

Enrollees

  • US Employees with diabetes or elevated blood sugar in

locations with Healthy Living Wellness Centers Highlights

  • Free Diabetes screenings
  • Diabetes education, support, and resources through group

classes, webinars, website and email

  • Personal consultations with onsite Nurse/NP, Coach, dietician,

and Pharmacist Incentives

  • Free glucose meter, $20 AXP checks, Kindle Fire raffle
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IMPROVE YOUR BOTTOM LINE

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Questions?

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