Capital Region Water Proposed 2020 Budget and Rates November 13, 2019
Welcome/Overview
Road Map • 2019-2020 Accomplishments/Challenges/Opportunities • Overviews • Strategic Initiatives • Engineering • Wastewater • Water • Administration • Proposed 2020 Budgets and Rates • Questions and Comments
2019 Highlights Staffing & Organizational Structure
2019 New CReW Members Joseph Ward January 14 Laborer 1 - Wastewater Douglas Keith February 11 Chief Financial Officer Charlotte Katzenmoyer March 18 Chief Executive Officer Jamie Maynard June 17 Labor/Entry Level Maint Operations Zachary Nye June 17 Labor/Entry Level Maint Operations Densin Wilson June 17 Labor/Entry Level Maint Operations Carlesha Halkias July 15 Human Resource Manager Paul Eads August 12 Service Person 1 Micaela Swart August 12 Project Engineer Na’Reece Glenn August 26 Laborer 1 – Drinking Water Jack Jackson August 26 Business Diversity Intern Thomas York August 26 GIS Manager Michelle Mancuso September 3 Operations Supervisor - Water Shaunice Chism September 6 CSR – Account Specialist 1 Shane Russell September 16 GIS Analyst
Senior Staff Chief Executive Officer Charlotte Katzenmoyer Human Resources Executive Assistant Manager Colleen Boeckelmann Carlesha Halkias Chief Financial Director of Director of Director of Director of Director of Administration Officer Engineering Drinking Water Wastewater Strategic Initiatives Mike Doweary Doug Keith Dave Stewart Mike McFadden Jess Rosentel Tanya Dierolf 11/13/2019 6
Organizational Board of Directors Structure Human Resources Chief Executive Officer Legal Risk Management Finance Engineering Drinking Water Wastewater Administration Strategic Initiatives Design and Water Wastewater Diversity and Treasury Procurement Construction Operations Operations Inclusion Stormwater and Accounting Water Collection Community Customer Wet Weather Distribution Operations Relations Service Control Program Accounts Facility Asset and GIS Facility Information Outreach Receivable Maintenance Management Maintenance Technology Grants and Collection Capital Projects Water Quality Office Construction Accounting Program Management Pretreatment Payroll Program Automated Environmental Meter Program Compliance 11/13/2019 7
2019 Highlights Customer Focus
2019 Highlights • Leak adjustment policy • Payment options • 24/7 online credit card • Multiple payment locations through MoneyGram • Outreach – presence at multiple community events • Stormwater informational meetings • Quarterly suburban partners meetings • Community Ambassadors …and more to come in 2020
2020 Opportunities… • Suburban Partnership • Stormwater Fee (fair and equitable) • Customer Service Relocation …And Challenges • Customer Assistance Program • Consent Decree • Privatization Concerns
Strategic Initiatives Connecting with the Public
Strategic Initiatives Elevate and sustain the work of Capital Region Water through • Community Engagement • Stakeholder Partnership • MWDBE Program Development
Engineering
Water Projects – Major Capital 2020 2021 2022 2023 2024 Funding Sources DeHart Evaluation & $ 992,000 $5,000,000 $10,000,000 $5,000,000 Bond Proceeds, Construction Conservation Easement Proceeds, Pennvest Loan Cameron St. Water Main $3,619,000 $7,000,000 $ 7,000,000 $7,000,000 $7,000,000 Bond Proceeds, Cash Reserves, Pennvest Loan Water Main Replacement $2,450,000 $2,634,000 $ 2,832,000 $3,044,000 $3,272,000 Rate Financed (PayGo) Water Main Condition $ 100,000 $ 100,000 $ 100,000 $ 100,000 $ 100,000 PayGo Assessment Mountain Line Clearing & $ 591,000 $ 75,000 $ 75,000 $ 75,000 $ 75,000 Bond Proceeds, PayGo Repairs
Wastewater Projects – Major Capital 2020 2021 2022 2023 2024 Funding Sources Front St. Pump Station $10,301,000 Pennvest Loan Collection System Rehab. $ 5,882,000 $ 5,000,000 $ 5,000,000 $5,000,000 $5,000,000 Bond & Rate Financed Paxton Creek Interceptor $ 610,000 $10,000,000 $10,000,000 Pennvest Loan Arsenal Blvd $ 1,238,000 $ 2,280,000 Pennvest Loan Front St. Interceptor Rehab $ 221,000 $10,000,000 $10,000,000 Pennvest Loan Other Multi-Model CCTV $ 400,000 $ 400,000 Cash Reserves 2 nd & 7 th Streets Multi-Model $ 460,000 Rate Financed Anaerobic Digester Roof Repair $ 1,946,000 Bond Proceeds AWTF Bio-Gas Project $ 1,000,000 $ 6,750,000 $ 6,750,000 Bond Proceeds, PV Loan Primary Clarifier Improvements $ 168,000 $ 4,000,000 $3,500,000 Cash Reserves, PV Loan Spring Creek Pump Station $ 500,000 Bond Proceeds
Green Stormwater Infrastructure 2020 2021 2022 2023 2024 Funding Sources 4 th & Dauphin $ 329,000 Grant, Pennvest Loan South Allison Hill $ 1,179,000 Rate Financed, PV Loan Paxton Creek TMDL Joint PRP $ 434,000 $ 447,020 $ 458,196 $ 469,650 $ 481,392 Rate Financed Camp Curtin Big Green Block $ 1,857,000 Rate Financed, PV Loan SW Pond Retrofit $ 222,000 $ 1,650,000 Rate Financed, PV Loan TLC Cornerstone $ 363,000 Pennvest Loan Phase 2 Design $ 375,000 $ 750,000 $ 1,000,000 Rate Financed 10 Acres/Yr @ $150 - $300k $ 1,500,000 $ 3,000,000 $ 2,620,781 Pennvest Loan 8.85 Acres/Yr @ $250k $ 379,219 $ 2,095,781 Rate Financed
Wastewater Overview & Stats
Total Number of Inlets Cleaned 4500 4000 3500 3000 2500 2000 1500 1000 500 0 Q4 2015 Q1 2016 Q2 2016 Q3 2016 Q4 2016 Q1 2017 Q2 2017 Q3 2017 Q4 2017 Q1 2018 Q2 2018 Q3 2018 Q4 2018 Q1 2019 Q2 2019 Q3 2019 Q4 2019 Cummulative Inlets Cleaned Number of Inlets in System (4,000)
Total Miles of Sewer Pipe Inspected (CCTV) 80 70 60 50 40 30 20 10 0 Q4 2015 Q1 2016 Q2 2016 Q3 2016 Q4 2016 Q1 2017 Q2 2017 Q3 2017 Q4 2017 Q1 2018 Q2 2108 Q3 2018 Q4 2018 Q1 2019 Q2 2019 Q3 2019 Q4 2019 Cummulative Miles of Pipe
Total Number of Inlets Repaired 1000 900 800 700 600 500 400 300 200 100 0 Q4 2015 Q1 2016 Q2 2016 Q3 2016 Q4 2016 Q1 2017 Q2 2017 Q3 2017 Q4 2017 Q1 2018 Q2 2018 Q3 2018 Q4 2018 Q1 2019 Q2 2019 Q3 2019 Q4 2019 Cummulative Inlets Cleaned Number of Inlet Repairs Required (875)
Water Overview & Stats
Reducing Costs Through Proactive Leak Detection and Repairs 50% $350,000 45% $300,000 40% $250,000 35% 30% $200,000 25% $150,000 20% 15% $100,000 10% $50,000 5% 0% $- 2014 2015 2016 2017 2018 2019 Percentage Water Loss Regulatory Benchmark 20% Cumulative Savings since 2014
Water Main Break History Based on 200 miles of CRW mains 35 30 30 30 30 30 30 30 30 32 25 26 24 22 20 19 15 10 5 0 2014 2015 2016 2017 2018 2019 Main Breaks Industry Benchmark
Administration
Compensation Study Negotiating a new labor contract Started the process of rebuilding a Human Resource team and building capacity Hired and onboarded 14 new CReW members 2019 2020 Human Resources Develop performance appraisals that support and further Core Values. Audit and amend employee handbook. Develop and implement employee Ethics and Compliance Hotline. Implement a new HRIS and related modules. Expand and enhance wellness initiatives. Implement bi-monthly onsite facility hours. Build upon community relationship to maximize recruiting efforts.
Alternative Payment Locations Upgrade Phone System SOP Development & Training Customer 2019 2020 Service Customer Assistance Program (utilizing non-rate revenue) Alternative Payment Options Education/Training
Security cameras Datacenter upgrades New VOIP Telephone System connecting all sites Access Card System Information 2019 2020 Technology AWIA, HIPPA & PCI Assessments Munis Upgrades Website & Mobile App Development Upgrade SCADA System
Intranet Document/Records Library Website Updates: Forms Library, Translate & Events Calendar Emergency Response Plan, SOP Development & Training Wayfaring Signage Office Management 2019 2020 Business Development Training Charitable Giving Campaign Facilitate logistical and administrative needs for all departments
Bio Terrorism Act of 2002 DHS Assessment American of 2016 Water Infrastructure Risk & Resilience Assessment due Act of 2018 December 31, 2020 (AWIA) Emergency Response Plan due June 30, 2021
Resilience measures in 2020 Budget Security Plan Moving Cybersecurity Capital CSR Lobby Development Fencing Flood Barriers Customer Assessment Planning Upgrades & Training Service
Administrative Building Considerations
• Reunite Customer Service Center with Administration • Reduce potential for security issues at the Water Services Center Goals • Provide for enhanced customer accessibility • Allow for future growth • Maintain comfortable and safe work environment to enhance employee retention • Long-term fiscal responsibility
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