Campus Technology User Group August 12, 2020 1 voodoo Ag - - PowerPoint PPT Presentation

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Campus Technology User Group

August 12, 2020

voodoo

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Digital Transformation

1) 2)

Enterprise Applications

1) 2) 3)

Welcome & Opening Remarks

Ag Agenda nda

VP Chris Manriquez Bill Chang Natalie Alarcon

voodoo

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Academic Technology

1) 2)

Ag Agenda nda

Marci Payne Reza Boroon I.T. Finance & Auxiliaries

1) 2)

User Services

1)

Farhad Mansouri

voodoo

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University Effectiveness, Planning, & Analytics

1) 2) 3)

Information Security & Compliance

1) 2) 3) 4)

Alana Olschwang

Ag Agenda nda

Sara Hariri

Welco Welcome & & Openi Opening ng Rem Remarks

Chris Manriquez

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Fall 2020 Technology Resources

2020-2021 Academic Year

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Gap A Analys alysis is: Needs & & Capab abilit ilitie ies

Strategic Enrollment Management Digital Roadmap Capacity and Growth FIRE Team 2019 Fall Recovery Planning 2020

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Gap A Analys alysis is A Activ ivit itie ies: Exp xpecta tation

• ns

University Services

Research Instruction Admin Co-curricular

Engaging all university units so we don’t solely recover and return from COVID, but instead transform through it.

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Digital Roadmap Comm Policy Alerts Pages AskTeddy NSO Help Pages KB Digital Forms Release SEM to Systems Systems Engagement ToroPrint Digital Storefront Student Lifecycle Data Data Hub Model Central Student DW VP & Team Meetings Org Restructure Release DH Eats App Zoom Release Migration to O365

Virtual DH

Soft Phone Deploy NACUBO Presentation Dept Reviews IT Website

Digital Roadmap Big 5 Objectives Digital Hub Digital First Transformation in COVID

201 019-202 020 0 CSU CSUDH Te Technology Pro gy Progr gress

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IT T Organ aniz izat atio ional A l Align gnme ments

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Un Unive versity ty T Tec echnolog

• gy Res

Resou

• urce Uplift

fts

RESOURCE DESCRIPTION Service Portal Uplift Ask Teddy, Wrike project flow, Service Framework in SN Digital Forms Adobe Sign and Boomi Flow Development Call Center (6 months) 844 number, ACD licenses, student support, and 6 months ONLY Application Growth Zoom, Dropbox, Clearspan, Voice Dial, etc.

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Un Unive versity ty E Enter terpr prise e Spec ecific N Needs eeds

INQUIRY OPPORTUNITY LEVEL AVAILABILITY

Conference Software (Zoom) Licenses to record to the cloud, Can opt in additional Faculty, Staff, and students to 12,000 licenses remaining on current contract (per Marci) Enterprise Yes Productivity software Microsoft Office Enterprise Yes Statistical software Software for research, teaching, and learning statistics in social sciences (SPSS with powerful laptop) Enterprise Yes Update presentation software New version of PowerPoint allows audio trimming, video creation, etc. Enterprise Yes Communication/Text Software Zoom (requires app download), or Slack (Systemwide Contract) Enterprise Yes Lecture capture Software with easy editing (e.g., Camtasia, TechSmithRelay) Enterprise See AT web site Activities and demos by discipline Publisher resources to supplement lecture Especially Humanities See AT web site Writing app support Grammarly offers plug ins and partial use free service Enterprise See AT web site Access to current lab software (ArcGIS) This will be built into the deployed image, and also links provide via IT web site EAR classes (n=20-60) Yes Survey Software Access Survey licensure and support for student use (e.g., research methods courses, thesis) Enterprise Yes Exam Proctoring Software Respondus Monitor & Lockdown Browser Enterprise See AT web site Video based discussion software More interactive discussion board software, reduce amount of text and engage students (e.g., Flipgrid) VoiceThread See AT web site Cloud Computing Build, test, and deploy cloud solutions (e.g., Azure) Enterprise Yes, virtual computing labs Design software After Effects, Photoshop, Illustrator, InDesign Cinema4D and Premiere Pro DMA Adobe Cloud is Enterprise licensed Assignment and testing support Gradescope (by Turnitin) for STEM courses to deliver assignments off fixed and variable length templates. Note: Free version doesn't integrate with Blackboard Enterprise

• Yes. Awaiting CSU MEA

Dropbox Storage space and ability to transfer large files securely Enterprise Yes

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Univ ivers rsit ity A y Applic licat atio ions & Trai & Training

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Learn arnin ing S g Spac ace T Technolo logy gy R Resourc rce Uplift fts

RESOURCE DESCRIPTION Classroom Cameras (~123 classrooms not including new) Phase 1: 73 Preferred Rooms: Webcam Mounted to PC Phase 2: 50 Room: Crestron Flex UC Video Conference System Virtual Computing Lab (250 Simultaneous Connections) Course Specific Needs Wi-Fi Core Campus only

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Learn arnin ing S g Spac ace T Technolo logy gy R Resourc rce Uplift fts

LEARNING ENVIRONMENT DESCRIPTION Faculty/Staff Mobile Rollout (Headcount: 2,000) - WAVE I of IV (20%) Laptop (25% Mac 13/16" & 75% Dell High Model) 24" Monitor Mi-Fi (Headcount: 500*)/Annual Students Mobile Device Checkout (Headcount: 5,000**) – WAVE I of IV (25%) Dell Laptop 3410 Mi-Fi devices with throttled data

Enter erpr prise A ise Applica ications tions & Digita ital T l Transfor nsforma mation tion

Bill Chang

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Ask T Teddy eddy Digital C al Concie ierg rge

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Artificial Intelligence Break/Fix & Ticketing Knowledge Base Concierge

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Ke Key y Ele Elements o

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Digital C al Concie ierg rge

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Servic ice P Portal al Uplift ft

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Ask T Teddy eddy Artif ific icia ial I l Intellige lligence

Artificial Intelligence

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Service ceNo Now Tic Ticke keting

Break/Fix & Ticketing

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Service ceNo Now & Web Webpa pages Kn Knowledge ge B Bas ase

Knowledge Base

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Rem Remote

• te S

Ser ervi vicing Issue sues

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Artificial Intelligence Break/Fix & Ticketing Knowledge Base Concierge

3 2 1

Live Chat & Real-time Service

New E ew Elem ement i t in Digital C al Concie ierg rge

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CSUDH UDH Digit ital C al Concie ierg rge

… …. ……

User X

…….

User 2 User 1 Telephone Voice Command SMS/Text Web/Mobile

Users using Communication Channels

Phone Number PSTN (texting) number Ask Teddy

Channel modes

Registration Financial Aid Admissions Knowledge Base Ticketing system Dept. phones Live Chat & Real-time Service

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Commo mmonly A ly Asked Questions

• ns

Live Chat & Real-time Service

No of agents

• 1. What happens when user sends

an SMS ?

• 2. What happens when user chats on

web chat?

• 3. What happens when user connects
• ver phone?

If agent online: Agent shall answer the SMS If agent offline: A automatic message saying “agents are offline” will be sent and the SMS is placed in agent queue, which will be answered by next online agent If Ask Teddy does not know the answer, then If agent online: prompts to connect to agent If agent offline: collects information, using which agent task is created in the queue, which will be answered by next online agent If agent online: Lands to agent queue. If agent offline: Prompts the user to connect with AskTeddy

• 4. Can agent transfer to other agent?
• 5. Does the contact center have

Knowledge Management?

• 6. Can agent transfer to other dept

(outward call)? No, but can integrate with incumbent CRM, ticketing system Yes Yes

# #

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Telephone SMS Web Chat

Channels

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Li Live Cha Chat Con

• nta

tact C t Cen ente ter

Live Chat & Real-time Service

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Li Live Cha Chat Con

• nta

tact C t Cen ente ter

Live Chat & Real-time Service

Next step

Enter erpr prise ise Applica ications tions

Natalie Alarcon

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CS, H HR R Peopl eopleToo

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8.57.11 Upgrad rade

Schedule August 27 – September 16, 2020

• Look for E-Mail with instructions on testing, issue reporting, and sign off

September 25 – 27, 2020

CFS M MP4+ 4+ P Peopl eopleToo

• ols 8

8.57.11 Upgrad rade

Schedule September 7 – October 28, 2020

• Look for E-Mail with instructions on testing, issue reporting, and sign off

November 13 – 16, 2020

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Toro S Succe ccess ss Colla llaborat rativ ive

Major Achievements Ongoing Efforts

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Digit igital Fo Form rms Init itia iativ ive

Phase I

• Address immediate/critical needs

Phase II

• Develop Initiative Roadmap for campus-wide efforts – Planning / preparing​

Phase III

• Execute and Rollout​

IT Fina IT Finance ce & & Auxilia liaries ies

Marci Payne

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Wh What i t is Auxiliarie iliaries?

Information Technology

Foundation Housing LSU ASI CEIE

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Pro Project in M Moti tion

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Foundation Projects

Academic demic T Techn hnolog

• logy

Reza Boroon

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LMS/B S/Blac lackboard ard Ul Ultr tra

Coming Soon August 17, 2020: A New Way to Navigate Blackboard

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The Office of Academic Technology is offering several workshops for fall 2020. https://at.csudh.edu

Fall Fall Trai Training

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Cour urse se S Speci cifi fic N Needs – Wa Wave ve I I

College Item Quantity Needed First Order

CAH Camera Kit 50 30 CAH video production editing software 350 350 CAH Qualitative Software 5 5 CAH virtual choir software 97 students, faculty 97 students, faculty CAH DMA Audio Interface 60 60 CAH Music Sound booth 6 6 CAH/studio art iPad/case 175 students, 5 faculty 110 students, 5 faculty CBAPP iPad/case 140 80 CBAPP Qualitative Software 5 5 CBAPP/Finance, Accounting Statistical Software 10 10 CHHSN Simulation case studies/OT CNBS iPad/case 125 75

CNBS

BeyondLabz

50 50 CNBS ChemDraw 10 10 CNBS

Lapel Microphone

4 4 CNBS/Chem

GoPro

1 1 COE GoReact Intern Software 10

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COE Qualitative Software 15 15

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Cour urse se S Speci cifi fic Needs eeds

Important: As a safety measure, and to promote social distancing, four pick up rooms will be designated for pick-up locations.

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Equipment Options

Users teaching or enrolled in Courses that require Adobe, GIS, or other advanced performance software should indicate this with their request.

Cour urse se S Speci cifi fic Needs eeds

https://ditchthattextbook.com/online-whiteboard/

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Open E n Educa ucationa nal Resource ces ( s (OERs) s)

CSUDH Library OERs Creating Local Collection of OERs Within Blackboard Use Follett Discover to adopt course materials, including OERs

• Merlot Open Textbook search
• OpenEd Resources
• VitalSource
• Follett Discover
• Films on Demand
• Open Learning Initiative (OLI)
• Linkedin Learning
• Open Education by Blackboard
• Digital Textbooks

Service vice M Mana nagemen gement

Farhad Mansouri

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Te Technology gy Loan aner P r Progr gram am

IT will be refreshing current technology equipment. Inventory limited and distributed on need-based qualification and by notification. Refresh will continue as more funds become available.

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Process

Te Technology gy Loan aner P r Progr gram am

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Work f rk fro rom Anywher ere e Conce ncept

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Techn chnology P Pickup up Loca cations ns – Web Web & & Map

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Pro Progra ram Pro Process – General O ral Overv rvie iew

Important: As a safety measure, and to promote social distancing, four pick up rooms will be designated for pick-up locations.

1. Based on credentials, user will be routed to either the rollout option or the Techloaner

• ption when initiating request.

2. User selects equipment type and pick-up date.

• M-Th for laptops and M-F for phones and accessories
• Fridays are reserved for priority scheduling & equipment return.

3. Once user submits a request, they will receive confirmation email with ticket number and contract and URL with instructions to sign the loaner contract online. 4. Reminder emails will be sent in 48, and 24-hour increments, with pick-up instructions as well as reminder to sign contract if user has not already done so. 5. On scheduled pick-up day, following CDC guidelines, user will go to pickup location to receive equipment. A Quick Start Guide will be provided to help user set up equipment.

Equipment Options

Employees: Dell or Mac laptop , port replicators, monitors, MIFI Freshmen: Dell Latitude , MIFI

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Pro Progra ram Pro Process – Cour urse se Speci cific N c Needs

Important: As a safety measure, and to promote social distancing, four pick up rooms will be designated for pick-up locations.

Equipment Options

Users teaching or enrolled in Courses that require Adobe, GIS, or other advanced performance software should indicate this with their request.

1). The following will be managed by Academic Affairs and/or department ARMS. 2). The following requests will be forwarded to the EOC for review and discussion for procedures to install, clean, and manage proper use: 3). The following will be ordered through DOIT and distributed through the tech distribution program on campus:

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Pic Pick U k Up Flo Flow & Pla & Plan

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FA FAQ

What about requesting items not on the web site? What happens if I lose something? Where do I checkout and return the devices at the end of the term? What if I cannot pick up devices from the campus ?

Univer ersity E ty Effectiven ctiveness ess, Pla Plann nning ng, & & Ana Analy lytics

Alana Olschwang

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UE UEPA A Data ta S Suppor pport

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UE UEPA A Data & a & Integrat grated A Assessme ment

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www.CalStatePays.org // https://arcg.is/09umSi // https://skills.emsidata.com/

UE UEPA A Skill kills & & Work rkforce A Alig lignment

Infor

• rma

mation S tion Security ity & Comp & Compliance ce

Sara Hariri

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Informat rmatio ion & & Commu mmunic icat atio ion Te Technology Pro gy Procure rement Pro Process

Process Steps

Visit Security and Compliance Purchase Website

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IT A Acce cess R ss Reque uest st F Forms s Digit igitized Pro Process

Visit Security and Compliance Access Request Website

• This Process is for requesting Security Access to:

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Dropbo pbox Secure red f fold lder r & Secur cured T Transf nsfer

Visit Security and Compliance Access Request Website

Secure Data Transfer

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Adobe

• be S

Sign Licen ense R e Reques ests ts

Visit Security and Compliance Access Request Website

Adobe Sign Licenses for Employees Request Managers may request licenses for their staff and faculty with Business justification who need to START a signature routing process, if there is a need for them to kick off a form to others for signatures, then NO REQUESTS are needed. This signature is replacing the wet signature requirements on legally binding agreements and contracts.

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Questions? tions?