Campus Crisis: Managing, Communicating and Learning Jason Cardinal, - - PowerPoint PPT Presentation

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Campus Crisis: Managing, Communicating and Learning Jason Cardinal, - - PowerPoint PPT Presentation

Campus Crisis: Managing, Communicating and Learning Jason Cardinal, Dean of Students Dara Hagen, VP of Student Affairs Dr. Kristina Keller, Provost/VP of Academic Affairs Dr. Lisa Wheeler, VP of Finance & Operations Land Acknowledgment We


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Campus Crisis: Managing, Communicating and Learning

Jason Cardinal, Dean of Students Dara Hagen, VP of Student Affairs

  • Dr. Kristina Keller, Provost/VP of Academic Affairs
  • Dr. Lisa Wheeler, VP of Finance & Operations
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SLIDE 2

Land Acknowledgment We stand today on native lands and recognize and honor the Anishinaabe and Dakota nations

Honor Native Land: A Guide and Call to Acknowledgment https://usdac.us/nativeland/

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Overview

  • Description of Incident
  • Campus Response
  • Lessons Learned
  • Actions & Next Steps
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The Incident

  • Context
  • Faculty member assault
  • Assisted by other faculty
  • Multiple calls reporting incident
  • Public Safety & Bloomington PD respond
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SLIDE 5

Timeline

  • 10:49

– Class dismissed – Instructor asks student to stay to address a remark he made in class – Student assaults faculty member – Student witness in room

  • 10:50

– Nearby faculty member enters room – Second faculty member assaulted – Assailant flees, running through halls and a chemistry lab – Several employees give chase

  • 10:53

– Assailant stands on top floor ledge of parking ramp – Call to Public Safety reporting suicidal student – Multiple bystander calls to 911 reporting assault and suicidal student – Nursing faculty provide first aid to faculty

  • 10:54

– Public Safety officers arrive at ramp – Student witness at ramp

  • 10:58

– Bloomington Police arrive at ramp

  • 11:11

– Assailant in custody

  • 11:14

– Medics arrive in classroom

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SLIDE 6

24 Hours

  • President
  • Emergency Response

Team

  • Media
  • System Office
  • Public Safety / BPD
  • Student Conduct

process

  • Message to campus
  • Local MSCF response
  • Planning for next day
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SLIDE 7

48 Hours

  • State MSCF
  • Media
  • Campus communication
  • Consultation with General Counsel
  • Continued collaboration with Public

Safety/BPD/DOS

  • EAP
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SLIDE 8

Following Week

  • End of semester (final, grading, etc.)
  • Student account access
  • Student due process
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SLIDE 9

Next Steps

  • Safety Committee review
  • Development Day topics
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Lessons Learned

  • Initial communication
  • You can’t be faster than the media!
  • Use your team
  • Use your resources
  • Anticipate miscommunication
  • Attend to 2nd tier involved
  • Involve campus
  • Ongoing reminders
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SLIDE 11

Post Incident Review Actions

Communication

Action Responsibility Notes Communicate with the campus as soon as possible, even if not all details are known President’s Office Investigate and implement technologies that assist with communication Information Technology “AppArmor” available this fall for download. Pay timely attention to the emotional and psychological impacts of incidents

  • n employees and students.

Human Resources

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SLIDE 12

Action Responsibility Notes Remind employees of the various ways to contact Public Safety (wall- mounted buttons in classrooms,

  • ne touch button on campus

phones, etc.) Public Safety Will be included in emergency drill information that goes out each semester. Provide mental health first aid training Student Affairs Certified instructors “in house.” Conducted summer training for

  • advisors. Fall training scheduled for

10/4 & 10/11; Spring training in

  • January. Open to all.

Provide training in conflict management and response to difficult incidents Human Resources Working with Safety Committee to plan trainings in FY2020 to include: Conflict De-escalation, Workplace Violence, and Active Shooter.

Post Incident Review Actions

Training

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Action Responsibility Notes Promote awareness of how to share concerns about troubled students and refine reporting processes Dean of Students / Care Team Student Referral form communication at Dev Days divisional meetings, presenting to various groups throughout the year. “Trust the Desk” presentation. Provide first aid training Human Resources Working with Safety Committee to plan first aid training. Logged locations of first aid dispensaries. Updated training records for Public Safety. Will log locations and provide training for AED. Evaluate Public Safety staffing and training AVP Operations & Safety Detailed protocols developed. Training to be conducted fall semester.

Post Incident Review Actions

Training (cont’d)

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Facility Initiatives

  • Electronic door locks on classroom and office suite doors
  • Integration of emergency announcements and electronic

door locks

  • Additional internal cameras with expanded functionality
  • Parking lot cameras record license plate numbers
  • Improved lighting in front parking lots
  • Evacuation chairs at stairwells
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SLIDE 15

Technology Initiatives

  • Emergency messages pushed
  • ut to campus computers

(Alertus)

  • Public Safety call button

(classrooms and phones)

  • Emergency resources phone

app

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SLIDE 16

Operational Initiatives

  • Simplified emergency procedure posters for classrooms
  • Reminders of how to contact Public Safety
  • Standard procedures for Public Safety officers
  • Regularly scheduled drills
  • Improved safety equipment inspections
  • Update of campus emergency operations plan
  • Narcan training for Public Safety officers
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SLIDE 17

Student Affairs Initiatives

  • Continuous improvement of Care Team operations
  • Student in Crisis protocol: ‘Trust the Desk’
  • Counselor Crisis availability schedule
  • Mental Health First Aid Training
  • Student Conduct & Conflict Resolution staff position
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Your Role

1.Sign up for StarAlert 2.Download AppArmor 3.Read safety instruction posters 4.Review exit routes with students 5.Actively participate in drills 6.Refer concerns to the Care Team 7.Read the Safety Committee newsletter 8.Participate in upcoming training opportunities

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