BUT MAKING A BIG WORKING W G WITH L LITTLE $ $$ IIMPRESSION! - PowerPoint PPT Presentation

Sep 16, 2022 •226 likes •351 views

AC ACI-NA NA 2018 8 MAR ARKET KETING NG AND AND COM OMMUNI NICATIONS ONS C CONF ONFER ERENC ENCE BUT MAKING A BIG WORKING W G WITH L LITTLE $ $$ IIMPRESSION! Walking Path Airport guided tours Self-guided art tours

AC ACI-NA NA 2018 8 MAR ARKET KETING NG AND AND COM OMMUNI NICATIONS ONS C CONF ONFER ERENC ENCE BUT MAKING A BIG WORKING W G WITH L LITTLE $ $$ IIMPRESSION!
 Walking Path  Airport guided tours  Self-guided art tours  Free Wi-Fi and charging stations  Rocking chairs  Lactation Suites  Library book QR codes  Entertainment Program  Therapy dog program  Appreciation events  Food demonstrations and samplings  Partnership with Convention and Visitors Bureau  Free blood pressure checks by ARFF  Driver license services  Airport scavenger hunts
Therapy Dogs Airport Tours FLL Fit Walking Path Special Sightings Lactation Suites Airport Jeopardy
R & B Flamenco Jazz Barbershop Reggae Steel Drum Chordsmen
 Aviation Department 600+ employees  Guest Experience team: 70+ paid (FT & PT) employees and 100+ volunteer ambassadors  Events typically require 4-10 employees  Event volunteers: Aviation Department employees and volunteer ambassadors  Event volunteers earn Aviation Community Service hours
 Guest Experience is priority  Airport events/initiatives enhance the guest experience  Staff support is necessary to facilitate  Enhanced guest experience increases non- aeronautical revenue  Social media and marketing support  Stakeholder partnership

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