BUT MAKING A BIG WORKING W G WITH L LITTLE $ $$ IIMPRESSION! - - PowerPoint PPT Presentation

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Sep 16, 2022 226 likes •353 views

AC ACI-NA NA 2018 8 MAR ARKET KETING NG AND AND COM OMMUNI NICATIONS ONS C CONF ONFER ERENC ENCE BUT MAKING A BIG WORKING W G WITH L LITTLE $ $$ IIMPRESSION! Walking Path Airport guided tours Self-guided art tours

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BUT MAKING A BIG IIMPRESSION!

WORKING W G WITH L LITTLE $ $$

AC ACI-NA NA 2018 8 MAR ARKET KETING NG AND AND COM OMMUNI NICATIONS ONS C CONF ONFER ERENC ENCE

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 Walking Path  Airport guided tours  Self-guided art tours  Free Wi-Fi and charging stations  Rocking chairs  Lactation Suites  Library book QR codes  Entertainment Program  Therapy dog program  Appreciation events  Food demonstrations and samplings  Partnership with Convention and Visitors Bureau  Free blood pressure checks by ARFF  Driver license services  Airport scavenger hunts

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FLL Fit Walking Path Airport Tours Airport Jeopardy Special Sightings Therapy Dogs Lactation Suites

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Flamenco Jazz R & B Reggae Barbershop Chordsmen Steel Drum

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 Aviation Department 600+ employees

 Guest Experience team: 70+ paid (FT & PT) employees and 100+ volunteer ambassadors

 Events typically require 4-10 employees  Event volunteers: Aviation Department employees

and volunteer ambassadors

 Event volunteers earn Aviation Community Service

hours

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 Guest Experience is priority  Airport events/initiatives enhance the guest

experience

 Staff support is necessary to facilitate  Enhanced guest experience increases non-

aeronautical revenue

 Social media and marketing support  Stakeholder partnership

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