SLIDE 1
Brooklinen
LAUNCHING A POP-UP STORE IN 4 WEEKS COMPANY
Brooklinen
INDUSTRY
Home Goods
HEADQUARTERS
New York, NY
FOUNDED
2014
COMPANY SIZE
11-50 Employees
https://www.brooklinen.com
CHALLENGE Julia and the ops team at Brooklinen were tasked with a near-impossible initiative of launching their Soho pop-up store in 4 weeks in time for their busy holiday season.
www.stitchlabs.com
SLIDE 2 SOLUTION: Stitch aims to be much more than a technology solution, and
rather a partner in every customers operations. Our success managers were able to help the BL team figure out how to operationalize the launch of their pop-up through consultative services and functional workflows.
FEATURES USED: Stitch extended services RESULT: The Brooklinen team, along with our dedicated CSM, was able to
successfully launch their pop-up store in Soho just in time for the holiday rush, without compromising on critical brand experience elements like buy in store, ship to home, and mimicking their online shopping experience in-store. “Raana, our CSM acts as another Brooklinen
- ps team member…she has this unique ability
to take all of our ambitions and all of the challenges we are experiencing and interpret them into functional workflows.”
– Julia Babina, Director of Operations at Brooklinen Full Case Study >
www.stitchlabs.com
Brooklinen
LAUNCHING A POP-UP STORE IN 4 WEEKS
SLIDE 3 Sunski
ACHIEVING 20% WHOLESALE CHANNEL GROWTH COMPANY
Sunski
INDUSTRY
Eyewear
HEADQUARTERS
San Francisco, CA
FOUNDED
2012
COMPANY SIZE
11-50 Employees
http://www.sunski.com
CHALLENGE At the beginning of the year, Sunski — along with their investors — set a growth goal of 30% for their wholesale channels, both in terms of number of accounts and revenue size for each account. With the teams previous process of manual inventory management, this would not be possible with their
- ne-person operations team.
www.stitchlabs.com
SLIDE 4
SOLUTION: Stitch integrates with each of Sunski’s sales channels and
including their wholesale ecomm store ‘The Cabana’ and their NuOrder wholesale platform to consolidate inventory and order data into one central location.
FEATURES USED: Multi-channel selling, Centralized Inventory, 3PL
integrations
RESULT: Centralizing all of Sunski’s inventory across their D2C and
wholesale channels has given the one-man operations team enough visibility and control to achieve 20% of their 30% growth goal within a few short months into the year. “It was a pretty tall order based on the capacity of the company. But having investors, we have to be able to show growth. I’m not worried, though. I’m confident we have the right set up with Stitch as the central hub.”
– Grand Mahan, Head Of Sales Operations | Sunski
www.stitchlabs.com
Sunski
ACHIEVING 20% WHOLESALE CHANNEL GROWTH
SLIDE 5 Sunski
CUTTING INVENTORY MANAGEMENT TIME BY OVER 60% COMPANY
Sunski
INDUSTRY
Eyewear
HEADQUARTERS
San Francisco, CA
FOUNDED
2012
COMPANY SIZE
11-50 Employees
http://www.sunski.com
CHALLENGE With rapidly increasing number of SKUs, multiple sales channels, and unforgiving growth goals, Sunski’s
- ne-man operations team quickly found that manually
managing inventory was a huge bottleneck to their ability to grow and scale.
www.stitchlabs.com
SLIDE 6
SOLUTION: Stitch serves as Sunski’s operational hub, integrating both
Shopify ecomm stores, NuOrder, Amazon, and two 3PL partners for a holistic view of Sunski’s inventory.
FEATURES USED: Multi-channel selling, Centralized Inventory, 3PL
integrations
RESULT: Since implementing Stitch, Sunski was able to cut time spent on
inventory and order management by more than 60% during the height of busy seasons from 5 hours a week to 1-2 hours. “I have no reserves on what we’re gonna be able to accomplish, which is total world domination for the eyewear brand. That’s what we want, and we know we can do it with Stitch.”
– Grand Mahan, Head Of Sales Operations | Sunski
www.stitchlabs.com
Sunski
CUTTING INVENTORY MANAGEMENT TIME BY OVER 60%
SLIDE 7
Sunski
IMPLEMENTING A NEW 3PL IN JUST 2 WEEKS
CHALLENGE The Sunski team was looking to implement a second 3PL partner to handle all of their D2C orders. However, implementing and onboarding a new 3PL partner typically is a lengthy process.
www.stitchlabs.com COMPANY
Sunski
INDUSTRY
Eyewear
HEADQUARTERS
San Francisco, CA
FOUNDED
2012
COMPANY SIZE
11-50 Employees
http://www.sunski.com
SLIDE 8 SOLUTION: Stitch offers proprietary, native 3PL integration services that
allow brands to implement and onboard a new 3PL partner at a fraction of the time compared to industry standard integrations.
FEATURES USED: Proprietary, native 3PL integration with Ruby Has.
Consultative services for recommendations & introductions to partners.
RESULT: Sunski was able to implement 3PL partner Ruby Has in just two
weeks — a drastically faster timeline than average 3PL implementations, which typically takes 5-8 weeks. “I know if we went to some other massive ERP, we would never get that kind of consideration… Stitch truly gives us the omnichannel capability and flexibility we needed in order to be
- successful. I’m not worried about maxing out an
antiquated system.”
– Grand Mahan, Head Of Sales Operations | Sunski
www.stitchlabs.com
Sunski
IMPLEMENTING A NEW 3PL IN JUST 2 WEEKS
SLIDE 9
THINX
TAKING ON INTERNATIONAL WAREHOUSE EXPANSION COMPANY
THINX
INDUSTRY
Health & Wellness
HEADQUARTERS
New York, NY
FOUNDED
2014
COMPANY SIZE
50-100 Employees
www.shethinx.com
CHALLENGE THINX works with a US 3PL partner, but wanted to set up an initial workflow of routing and fulfilling a portion of international orders directly from their Sri Lankan manufacturer to save on shipping costs and delivery times. They needed a solution that could do this quickly and without heavy investment of resources to test this new workflow.
www.stitchlabs.com
SLIDE 10 SOLUTION: Stitch can set up custom integration with ease to allow for
flexibility in the future to add and remove additional warehouses. Stitch also supports custom routing logic for each new fulfillment location.
FEATURES USED: 3PL integrations, API integration, Advanced Order
Routing Logistics
RESULT: Stitch was able to set this integration up + implementation of all
- ther workflows in THINX's operations and logistics in just 6 weeks — a
drastically shorter timeline compared to industry standards. “We’re trying to be lean and do things smart as opposed to with brute force. That was the biggest reason we got Stitch.”
– Dan Wang, Senior Director of Operations | THINX Full Case Study >
www.stitchlabs.com
THINX
TAKING ON INTERNATIONAL WAREHOUSE EXPANSION
SLIDE 11
THINX
FINDING NEW PROFIT OPPORTUNITIES THROUGH MERCHANDISING
CHALLENGE The THINX team had previously tried pre-orders and bundles as a merchandising technique, but dismissed the tactic due to it being too large of an operational expenditure in order management and fulfillment.
www.stitchlabs.com COMPANY
THINX
INDUSTRY
Health & Wellness
HEADQUARTERS
New York, NY
FOUNDED
2014
COMPANY SIZE
50-100 Employees
www.shethinx.com
SLIDE 12
SOLUTION: Stitch offers automated pre-order management that
auto-splits pre-order items from immediately fulfillable items in individual sales orders for faster, automated fulfillment. Stitch also offers exploded bundles to allow the team to quickly create and test bundles without setting aside reserve stock.
FEATURES USED: Automated Pre-order Logistics, Exploded Bundles,
Advanced Order Management
RESULT: While the THINX team was in search of a narrow solution for
their international warehouse expansion plans, Stitch was able to offer a wider range of capabilities around merchandising and order management that the team can now leverage to increase profit opportunities. “Stitch met our key multi-warehousing needs for our plans to expand globally, but we also now have the tools to do so much more that we didn’t think was possible. We’re excited to leverage that.”
– Dan Wang, Senior Director of Operations | THINX Full Case Study >
www.stitchlabs.com
THINX
FINDING NEW PROFIT OPPORTUNITIES THROUGH MERCHANDISING
SLIDE 13 Peak Design
BACKORDER MANAGEMENT FOR BETTER CUSTOMER EXPERIENCE COMPANY
Peak Design
INDUSTRY
Luxury Camera Bags & Accessories
HEADQUARTERS
San Francisco, CA
FOUNDED
2011
COMPANY SIZE
11-50 Employees
www.peakdesign.com
CHALLENGE As a popular brand that also maintains lean inventory across warehouses to improve cash flow, Peak Design
- ften has several items on backorder. When a
customer order contained a backorder, they would either have to manually split the order to partially fulfill the other in-stock items, or hold the entire order until the backordered item was back in-stock.
www.stitchlabs.com
SLIDE 14 Peak Design
BACKORDER MANAGEMENT FOR BETTER CUSTOMER EXPERIENCE
SOLUTION: Stitch’s automated backorder management capabilities
would automatically split orders that contain a backordered item and continue to partially fulfill all in-stock line items. Stitch also automatically releases backordered items when stock becomes available.
FEATURES USED: Automated Backorder Management, Automated
Geo-location Order Routing, SPS and EDI integrations for wholesale, Reporting and Analytics.
RESULT: Peak Design was able to process and manage over 600 orders
that contained a backordered item during the holidays to reduce the number of angry customers, customer support tickets, and time spent on
“That’s 600 potential angry customers, customer support tickets, and a lot of hours manually splitting
- rders. Stitch helped us cut down on
all of that tremendously.”
–Jen Howell, Director of Logistics and Customer Success | Peak Design Full Case Study >
www.stitchlabs.com
SLIDE 15
Peak Design
CENTRALIZED INVENTORY FOR BETTER TEAM COLLABORATION COMPANY
Peak Design
INDUSTRY
Luxury Camera Bags & Accessories
HEADQUARTERS
San Francisco, CA
FOUNDED
2011
COMPANY SIZE
11-50 Employees
www.peakdesign.com
CHALLENGE With 5 international warehouses, a brick-and-mortar store, and several wholesale channels, managing inventory across all of these channels was becoming a really big challenge for the Peak Design team. The team was spending hours and days of their week sifting multiple data sources to produce monthly accounting and finance reports.
www.stitchlabs.com
SLIDE 16
Peak Design
CENTRALIZED INVENTORY FOR BETTER TEAM COLLABORATION
SOLUTION: Stitch centralizes all of Peak Design’s inventory into one
reliable location that any team member can access to pull relevant information for their respective positions at the company.
FEATURES USED: Automated Backorder Management, Automated
Geo-location Order Routing, SPS and EDI integrations for wholesale, Reporting and Analytics.
RESULT: Today, Stitch functions as a central source of aggregate data on
inventory and orders that the entire team can access and self-serve relevant information to help make decisions on activities like promotions, future product designs, and financial reporting.
“The data was all over the place and none of our teams — marketing, wholesale, operations, accounting, or finance — were getting the information they needed. Stitch changed that.”
–Jen Howell, Director of Logistics and Customer Success | Peak Design Full Case Study >
www.stitchlabs.com
SLIDE 17 Topo Designs
“NOT THINKING ABOUT INVENTORY” ANYMORE COMPANY
Topo Designs
INDUSTRY
Outdoor Apparel
HEADQUARTERS
Denver, CO
FOUNDED
2011
COMPANY SIZE
51-100 Employees
https://topodesigns.com/
CHALLENGE With four brick-and-mortar stores, an eCommerce site, and wholesale channels, Topo Designs needed its
- perational backbone to be stable, yet
flexible—reflecting the core company value of living
- n both sides of the fence.
www.stitchlabs.com
SLIDE 18 Topo Designs
“NOT THINKING ABOUT INVENTORY” ANYMORE
SOLUTION: Stitch tracks inventory in real-time across all of Topo Designs
sales channels, serving as the reliable operational foundation that the team needs to grow their business with confidence. Stitch’s many automations and integrations also help the team gain back valuable time to invest into building products their customers will love.
FEATURES USED: Purchase Orders, Sales Orders, Low-Stock Alerts,
Draft Orders, Reporting
RESULT: Stitch helps the Topo Designs team “not think about inventory”
- anymore. They now have the peace of mind to go into weekends and big
sales with full marketing force without worrying about overselling and jeopardizing future wholesale commitments, or having to manually manage backorders. "When you're selling things, having product and knowing where it is is key and Stitch has become the brain for that. If we want to know when we’re getting more product in, we look at Stitch. If we want to know how many things we have left to sell, we look at Stitch. It's the first thing we look at."
– Mark Hansen, CEO | Topo Designs Full Case Study >
www.stitchlabs.com
SLIDE 19
Dogtown X Suicidal
SAVING THOUSANDS OF DOLLARS ON DATA-ENTRY COMPANY
Dogtown X Suicidal
INDUSTRY
Skater Apparel & Accessories
HEADQUARTERS
Venice, CA
FOUNDED
1976
COMPANY SIZE
1-10 Employees
https://dogtownskateboards.com
CHALLENGE The DTXST team was spending more than three hours a day manually entering orders and managing inventory across multiple spreadsheets and frequent warehouse stocktakes. With physical locations, wholesale Amazon, and an eCommerce site, the team was in dire need of better organization and visibility into their operations.
www.stitchlabs.com
SLIDE 20
SOLUTION: The DTSXT team was looking for an agile platform built for
scale that also integrated well with Shopify. Stitch Labs provided both, as well as strong integrations with ShipStation and QuickBooks, creating a reliable tech stack the whole team can use.
FEATURES USED: Multi-Channel Fulfillment, Purchase Orders, Master of
Price, Low-stock Alerts, Reporting, Wholesale Order Processing and Invoicing
RESULT: With Stitch DTXST has been able to gain visibility over their
inventory to make better, data-driven business decisions, as well as save thousands of dollars by eliminating the need for an additional full-time data-entry position. “We’re saving tens of thousands of dollars by not having to hire an additional team member.”
–Chris Eidem, Global Sales Manager at DTXST Full Case Study >
www.stitchlabs.com
Dogtown X Suicidal
SAVING THOUSANDS OF DOLLARS ON DATA-ENTRY
SLIDE 21 Young & Reckless
35% REDUCTION IN INVENTORY MARGIN OF ERROR COMPANY
Young & Reckless
INDUSTRY
Fashion & Apparel
HEADQUARTERS
Los Angeles, CA
FOUNDED
2009
COMPANY SIZE
11-50 Employees
www.youngandreckless.com
CHALLENGE Young & Reckless previously used a cumbersome ERP and labor-intensive spreadsheets to manage their
- inventory. When the team decided to split their
business into two eCommerce sites while still managing multiple wholesale channels, they realized they their disparate processes were leading to inaccurate inventory counts with a margin of error of up to 40%.
www.stitchlabs.com
SLIDE 22 SOLUTION: The Y&R team turned to Stitch for a nimble, cloud-based
solution with automated multi-channel capabilities to improve accuracy and gain transparency into inventory across their multiple sales channels.
FEATURES USED: Multi-warehousing, Reporting RESULT: Within a short 6 months after implementing Stitch, the Y&R
team saw 35% reduction in their margin of error in their inventory counts from 40% down to 5%. “By expanding into new channels and
- pportunities with Stitch, our sales numbers
have increased while errors have decreased, providing us with a scalable way to react and grow rapidly.”
– Anjulei Aurelio, Business Operations Manager, Young & Reckless Full Case Study >
www.stitchlabs.com
Young & Reckless
35% REDUCTION IN INVENTORY MARGIN OF ERROR
SLIDE 23 Freda Salvador
50% BETTER PERFORMANCE AT PROMOTIONAL EVENTS COMPANY
Freda Salvador
INDUSTRY
Designer Footwear
HEADQUARTERS
Sausalito, CA
FOUNDED
2011
COMPANY SIZE
11-50 Employees
www.fredasalvador.com
CHALLENGE As Freda Salvador grew in number of sales channels, siloed inventory data was making it difficult for the team to accurately assess product and channel
- performance. Without centralized inventory and
proper reporting, the team was not equipped to make informed business decisions around stock allocation.
www.stitchlabs.com
SLIDE 24
SOLUTION: Stitch integrates with various POS solutions and eCommerce
platforms, including Lightspeed and WooCommerce which is what Freda uses at their online and in-person sales channels, providing the Freda team the visibility they need to see at a glance how products are performing per channel.
FEATURES USED: Multi-warehousing, Velocity Reporting, Sell-through
Reporting, Cost Data, Customer Success Manager
RESULT: Just after implementing Stitch, the Freda team organized a large
promotional event that performed 50% better than expected due to having better visibility and control into aggregated inventory data. "With Lightspeed, Stitch, and WooCommerce integrated, I'm able to quickly see at a glance how products are performing. I no longer have to download multiple reports and aggregate them all. I have such better insight into how the business is performing at any given moment in time...From a fulfillment standpoint, our workflow is 10 times better. Everything is automated."
–Theresa Luke, Operations Manager | Freda Salvador Full Case Study >
www.stitchlabs.com
Freda Salvador
50% BETTER PERFORMANCE AT PROMOTIONAL EVENTS
SLIDE 25
Lurking Class
PLUG-AND-PLAY INTEGRATIONS FOR SCALABILITY COMPANY
Lurking Class
INDUSTRY
Fashion & Apparel
HEADQUARTERS
San Diego, CA
FOUNDED
2015
COMPANY SIZE
1-10 Employees
www.lurkingclass.com
CHALLENGE As an emerging brand, Lurking Class was struggling with highly manual processes hindering their company expansion goals of launching into wholesale and growing their direct sales channels. The team was in search of a modular solution with plug-and-play capabilities that would support future growth.
www.stitchlabs.com
SLIDE 26 SOLUTION: Stitch offers visibility and control over multi-channel
inventory through a strong integration with Shopify and EDI integrations for wholesale. Stitch additionally integrates with many of the best-in-class tools for operations for flexibility and scalability as the business grows and transforms.
FEATURES USED: Multi-Channel Inventory Management,
Multi-Warehousing, Transfer Orders, Purchase Orders, Wholesale Order Processing and Invoicing, POS Order Tracking
RESULT: Previous to Stitch, the Lurking Class team was spending an
upward of 24 hours a week on manual order and inventory management. Now, the team has gained back a significant portion of the time that they can spend focusing on growing the business. “We switched to Stitch because it was really clear to me that Stitch Labs is a company focused on building a technology that solves contemporary problems for modern brands. Now, Stitch Labs is integral to running our
- perations smoothly. If our operations were a
cell, Stitch would be the nucleus.”
–Christian Ottobre, Director of Operations | Lurking Class Full Case Study >
www.stitchlabs.com
Lurking Class
PLUG-AND-PLAY INTEGRATIONS FOR SCALABILITY
SLIDE 27
Thread Wallets
LAUNCHING INTO BIG-BOX WHOLESALE RETAIL COMPANY
Thread Wallets
INDUSTRY
Accessories
HEADQUARTERS
Provo, UT
FOUNDED
2014
COMPANY SIZE
11-50 Employees
www.threadwallets.com/
CHALLENGE As Thread Wallets grew their distribution from one Shopify store to three and Amazon FBA, the team quickly realized that their disparate app solutions with weak integrations were not equipped to handle their rapid growth at scale.
www.stitchlabs.com
SLIDE 28 SOLUTION: Through its strong integration with Shopify and other
best-in-class tools, Stitch provides Thread Wallets a holistic view of their
- perations in one centralized location for better accuracy, visibility, and
control over multiple channels.
FEATURES USED: Multi-channel Inventory Management, Purchase
Orders, Wholesale EDI and SPS Integrations
RESULT: As the Thread Wallets team prepare to launch further into
bigbox wholesale retailers to sell at Urban Outfitters and REI, they feel confident in the operational foundation they’ve set up with Stitch and it’s SPS integrations to support their expansion efforts. “What it came down to was that our previous process was working, but in order to scale, it needed to be cleaner. Everything needed to be in one place. And that’s what drew me into
- Stitch. With Stitch, the order management
and inventory management is all right there. There’s so many little features to Stitch to make it what it is.”
– Colby Bauer, CEO | Thread Wallets Full Case Study >
www.stitchlabs.com
Thread Wallets
LAUNCHING INTO BIG-BOX WHOLESALE RETAIL
