Boosting Collective IQ A Design for Dramatic Improvements in - - PowerPoint PPT Presentation

Boosting Collective IQ

A Design for Dramatic Improvements in Productivity, Effectiveness, and Competitiveness

Douglas C. Engelbart Christina Engelbart dougengelbart.org

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Objective Capability Infrastructure Augmentation System Co-Evolution Most Payoff Investment Criteria Improvement Infrastructure Bootstrap Strategy Collective IQ Global Interoperability O H S Deployment Targets? Improvement Community Improvement Cycles Continuous Improvement

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The Bootstrap "Paradigm Map"

Collective IQ Improvement Community Deployment Targets? O H S Global Interoperability Objective Continuous Improvement Augmentation System Capability Infrastructure Co-Evolution Most Payoff Improvement Cycles Investment Criteria Improvement Infrastructure Bootstrap Strategy

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Objective Capability Infrastructure Augmentation System Co-Evolution Most Payoff Investment Criteria Improvement Infrastructure Bootstrap Strategy Collective IQ Global Interoperability O H S Deployment Targets? Improvement Community Improvement Cycles Continuous Improvement

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The Bootstrap "Paradigm Map"

OBJECTIVE

High-Performance Organizations

Objective

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Objective Capability Infrastructure Augmentation System Co-Evolution Most Payoff Investment Criteria Improvement Infrastructure Bootstrap Strategy Collective IQ Global Interoperability O H S Deployment Targets? Improvement Community Improvement Cycles Continuous Improvement

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The Bootstrap "Paradigm Map"

APPROACH

Focus on the

Capability Infrastructure

Capability Infrastructure

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Objective Capability Infrastructure Augmentation System Co-Evolution Most Payoff Investment Criteria Improvement Infrastructure Bootstrap Strategy Collective IQ Global Interoperability O H S Deployment Targets? Improvement Community Improvement Cycles Continuous Improvement

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The Bootstrap "Paradigm Map"

APPROACH

Whole-System Augmentation

Human System Tool System

Augmentation System

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Objective Capability Infrastructure Augmentation System Co-Evolution Most Payoff Investment Criteria Improvement Infrastructure Bootstrap Strategy Collective IQ Global Interoperability O H S Deployment Targets? Improvement Community Improvement Cycles Continuous Improvement

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APPROACH

Pragmatic Co-Evolution

The Bootstrap "Paradigm Map"

Co-Evolution

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Objective Capability Infrastructure Augmentation System Co-Evolution Most Payoff Investment Criteria Improvement Infrastructure Bootstrap Strategy Collective IQ Global Interoperability O H S Deployment Targets? Improvement Community Improvement Cycles Continuous Improvement

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Step-wise vs. Compounded ROI

The Bootstrap "Paradigm Map"

Most Payoff

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Objective Capability Infrastructure Augmentation System Co-Evolution Most Payoff Investment Criteria Improvement Infrastructure Bootstrap Strategy Collective IQ Global Interoperability O H S Deployment Targets? Improvement Community Improvement Cycles Continuous Improvement

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STRATEGIC QUESTION

What would yield the compounded ROI?

The Bootstrap "Paradigm Map"

Investment Criteria

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Objective Capability Infrastructure Augmentation System Co-Evolution Most Payoff Investment Criteria Improvement Infrastructure Bootstrap Strategy Collective IQ Global Interoperability O H S Deployment Targets? Improvement Community Improvement Cycles Continuous Improvement

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STRATEGIC TARGET

Faster, smarter "improvement cycles"

The Bootstrap "Paradigm Map"

Improvement Infrastructure

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Objective Capability Infrastructure Augmentation System Co-Evolution Most Payoff Investment Criteria Improvement Infrastructure Bootstrap Strategy Collective IQ Global Interoperability O H S Deployment Targets? Improvement Community Improvement Cycles Continuous Improvement

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COMPOUNDING ROI

Targeting Collective IQ

• Boosts Product Cycle
• Boosts Improvement Cycle

The Bootstrap "Paradigm Map"

Bootstrap Strategy

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Objective Capability Infrastructure Augmentation System Co-Evolution Most Payoff Investment Criteria Improvement Infrastructure Bootstrap Strategy Collective IQ Global Interoperability O H S Deployment Targets? Improvement Community Improvement Cycles Continuous Improvement

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Collective IQ boosted by:

Concurrently Developing Integrating & Applying Knowledge

CoDIAK

The Bootstrap "Paradigm Map"

Collective IQ

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Objective Capability Infrastructure Augmentation System Co-Evolution Most Payoff Investment Criteria Improvement Infrastructure Bootstrap Strategy Collective IQ Global Interoperability O H S Deployment Targets? Improvement Community Improvement Cycles Continuous Improvement

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CHALLENGE

Global Interoperability for collective use

The Bootstrap "Paradigm Map"

Global Interoperability

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Objective Capability Infrastructure Augmentation System Co-Evolution Most Payoff Investment Criteria Improvement Infrastructure Bootstrap Strategy Collective IQ Global Interoperability O H S Deployment Targets? Improvement Community Improvement Cycles Continuous Improvement

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Open Hyperdocument System

Critical missing piece of the tool system

The Bootstrap "Paradigm Map"

O H S

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Objective Capability Infrastructure Augmentation System Co-Evolution Most Payoff Investment Criteria Improvement Infrastructure Bootstrap Strategy Collective IQ Global Interoperability O H S Deployment Targets? Improvement Community Improvement Cycles Continuous Improvement

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QUESTION

Best targets for deploying new capabilities?

The Bootstrap "Paradigm Map"

Deployment Targets?

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Objective Capability Infrastructure Augmentation System Co-Evolution Most Payoff Investment Criteria Improvement Infrastructure Bootstrap Strategy Collective IQ Global Interoperability O H S Deployment Targets? Improvement Community Improvement Cycles Continuous Improvement

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ANSWER

Advanced Pilots

especially within

Networked Improvement Communities

The Bootstrap "Paradigm Map"

Improvement Community

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Objective Capability Infrastructure Augmentation System Co-Evolution Most Payoff Investment Criteria Improvement Infrastructure Bootstrap Strategy Collective IQ Global Interoperability O H S Deployment Targets? Improvement Community Improvement Cycles Continuous Improvement

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RESULTS !

Smarter and Faster:

• Product Cycles
• Improvement Cycles

= Compounded ROI

The Bootstrap "Paradigm Map"

Improvement Cycles

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Objective Capability Infrastructure Augmentation System Co-Evolution Most Payoff Investment Criteria Improvement Infrastructure Bootstrap Strategy Collective IQ Global Interoperability O H S Deployment Targets? Improvement Community Improvement Cycles Continuous Improvement

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Ever accelerating continuous improvement!

The Bootstrap "Paradigm Map"

Continuous Improvement

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Objective Capability Infrastructure Augmentation System Co-Evolution Most Payoff Investment Criteria Improvement Infrastructure Bootstrap Strategy Collective IQ Global Interoperability O H S Deployment Targets? Improvement Community Improvement Cycles Continuous Improvement

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OBJECTIVE

High-Performance Organizations

The Bootstrap "Paradigm Map"

Objective

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Objective Capability Infrastructure Augmentation System Co-Evolution Most Payoff Investment Criteria Improvement Infrastructure Bootstrap Strategy Collective IQ Global Interoperability O H S Deployment Targets? Improvement Community Improvement Cycles Continuous Improvement

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• Coping with complexity and urgency

collectively

• High performance
• Individuals
• Teams
• Organizations
• Regions
• Improvement Strategy
• Boosting Collective IQ
• Boosting Improvement Infrastructure
• Networked Improvement Communities

Objective

END

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Objective Capability Infrastructure Augmentation System Co-Evolution Most Payoff Investment Criteria Improvement Infrastructure Bootstrap Strategy Collective IQ Global Interoperability O H S Deployment Targets? Improvement Community Improvement Cycles Continuous Improvement

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Objective

• Coping with complexity and urgency

collectively

• High performance
• Improvement Strategy

The Bootstrap "Paradigm Map"

Objective

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Objective Capability Infrastructure Augmentation System Co-Evolution Most Payoff Investment Criteria Improvement Infrastructure Bootstrap Strategy Collective IQ Global Interoperability O H S Deployment Targets? Improvement Community Improvement Cycles Continuous Improvement

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APPROACH

Focus on the

Capability Infrastructure

The Bootstrap "Paradigm Map"

Capability Infrastructure

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Objective Capability Infrastructure Augmentation System Co-Evolution Most Payoff Investment Criteria Improvement Infrastructure Bootstrap Strategy Collective IQ Global Interoperability O H S Deployment Targets? Improvement Community Improvement Cycles Continuous Improvement

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Capability Infrastructure

END

Solving large-scale problems requires collective capability

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Objective Capability Infrastructure Augmentation System Co-Evolution Most Payoff Investment Criteria Improvement Infrastructure Bootstrap Strategy Collective IQ Global Interoperability O H S Deployment Targets? Improvement Community Improvement Cycles Continuous Improvement

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The Bootstrap "Paradigm Map"

Capability Infrastructure Capability Infrastructure

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Objective Capability Infrastructure Augmentation System Co-Evolution Most Payoff Investment Criteria Improvement Infrastructure Bootstrap Strategy Collective IQ Global Interoperability O H S Deployment Targets? Improvement Community Improvement Cycles Continuous Improvement

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APPROACH

Whole-System Augmentation

Human System Tool System

The Bootstrap "Paradigm Map"

Augmentation System

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Objective Capability Infrastructure Augmentation System Co-Evolution Most Payoff Investment Criteria Improvement Infrastructure Bootstrap Strategy Collective IQ Global Interoperability O H S Deployment Targets? Improvement Community Improvement Cycles Continuous Improvement

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Paradigms Organizations Procedures Customs Methods Language Skills Knowledge Learning Attitudes

Human System

The Whole Augmentation System

Facilities Media Tools Machinery Vehicles etc.

Tool System

Capability Infrastructure

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Objective Capability Infrastructure Augmentation System Co-Evolution Most Payoff Investment Criteria Improvement Infrastructure Bootstrap Strategy Collective IQ Global Interoperability O H S Deployment Targets? Improvement Community Improvement Cycles Continuous Improvement

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Capability Infrastructure

Facilities Media Tools Machinery Vehicles etc.

TOOL System

Paradigms Organizations Procedures Customs Methods Language Skills Knowledge Learning Attitudes

HUMAN System

Capability Infrastructure fed by the Human / Tool Augmentation System

Augmentation System

END

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Objective Capability Infrastructure Augmentation System Co-Evolution Most Payoff Investment Criteria Improvement Infrastructure Bootstrap Strategy Collective IQ Global Interoperability O H S Deployment Targets? Improvement Community Improvement Cycles Continuous Improvement

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Paradigms Organizations Procedures Customs Methods Language Skills Knowledge Learning Attitudes Facilities Media Tools Machinery Vehicles etc.

HUMAN System TOOL System Capability Infrastructure

The Bootstrap "Paradigm Map"

Augmentation System

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Objective Capability Infrastructure Augmentation System Co-Evolution Most Payoff Investment Criteria Improvement Infrastructure Bootstrap Strategy Collective IQ Global Interoperability O H S Deployment Targets? Improvement Community Improvement Cycles Continuous Improvement

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APPROACH

Pragmatic Co-Evolution

The Bootstrap "Paradigm Map"

Co-Evolution

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Objective Capability Infrastructure Augmentation System Co-Evolution Most Payoff Investment Criteria Improvement Infrastructure Bootstrap Strategy Collective IQ Global Interoperability O H S Deployment Targets? Improvement Community Improvement Cycles Continuous Improvement

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Tools System Improvement Human System Improvement

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20 Years Anticipatable Today Here? Anticipatable Today 20 Years

Where is your organization today?

The Co-Evolution Frontier

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Objective Capability Infrastructure Augmentation System Co-Evolution Most Payoff Investment Criteria Improvement Infrastructure Bootstrap Strategy Collective IQ Global Interoperability O H S Deployment Targets? Improvement Community Improvement Cycles Continuous Improvement

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Or, is this more like it?

2

Anticipatable Today Anticipatable Today

Tools System Improvement Human System Improvement

20 Years 20 Years

The Co-Evolution Frontier

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Objective Capability Infrastructure Augmentation System Co-Evolution Most Payoff Investment Criteria Improvement Infrastructure Bootstrap Strategy Collective IQ Global Interoperability O H S Deployment Targets? Improvement Community Improvement Cycles Continuous Improvement

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3

Anticipatable Today Anticipatable Today

Or this ? (more probable)

Tools System Improvement Human System Improvement

20 Years 20 Years

The Co-Evolution Frontier

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Objective Capability Infrastructure Augmentation System Co-Evolution Most Payoff Investment Criteria Improvement Infrastructure Bootstrap Strategy Collective IQ Global Interoperability O H S Deployment Targets? Improvement Community Improvement Cycles Continuous Improvement

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Anticipatable Today Anticipatable Today

Tools System Improvement Human System Improvement

20 Years 20 Years

?

Who will be the trailblazers?

Outposts on the Co-Evolution Frontier

END

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Objective Capability Infrastructure Augmentation System Co-Evolution Most Payoff Investment Criteria Improvement Infrastructure Bootstrap Strategy Collective IQ Global Interoperability O H S Deployment Targets? Improvement Community Improvement Cycles Continuous Improvement

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Tools System Human System

20 Years Anticipatable Today Anticipatable Today 20 Years Today's Frontier Penetration

The Bootstrap "Paradigm Map"

Co-Evolution

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Objective Capability Infrastructure Augmentation System Co-Evolution Most Payoff Investment Criteria Improvement Infrastructure Bootstrap Strategy Collective IQ Global Interoperability O H S Deployment Targets? Improvement Community Improvement Cycles Continuous Improvement

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Step-Wise vs. Compounded ROI

The Bootstrap "Paradigm Map"

Most Payoff

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Objective Capability Infrastructure Augmentation System Co-Evolution Most Payoff Investment Criteria Improvement Infrastructure Bootstrap Strategy Collective IQ Global Interoperability O H S Deployment Targets? Improvement Community Improvement Cycles Continuous Improvement

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STRATEGIC QUESTION

What would yield the compounded ROI?

The Bootstrap "Paradigm Map"

Investment Criteria

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Objective Capability Infrastructure Augmentation System Co-Evolution Most Payoff Investment Criteria Improvement Infrastructure Bootstrap Strategy Collective IQ Global Interoperability O H S Deployment Targets? Improvement Community Improvement Cycles Continuous Improvement

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STRATEGIC TARGET

Faster, smarter "improvement cycles"

The Bootstrap "Paradigm Map"

Improvement Infrastructure

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Objective Capability Infrastructure Augmentation System Co-Evolution Most Payoff Investment Criteria Improvement Infrastructure Bootstrap Strategy Collective IQ Global Interoperability O H S Deployment Targets? Improvement Community Improvement Cycles Continuous Improvement

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H T

Simple Organizational Model

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Objective Capability Infrastructure Augmentation System Co-Evolution Most Payoff Investment Criteria Improvement Infrastructure Bootstrap Strategy Collective IQ Global Interoperability O H S Deployment Targets? Improvement Community Improvement Cycles Continuous Improvement

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H T

A

Core Business Activity

H T

Simple Organizational Model

A

Core Business Activity

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Objective Capability Infrastructure Augmentation System Co-Evolution Most Payoff Investment Criteria Improvement Infrastructure Bootstrap Strategy Collective IQ Global Interoperability O H S Deployment Targets? Improvement Community Improvement Cycles Continuous Improvement

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Showing explicit provision for Improving product cycle There should be a permanent "continuous improvement" B activity (as for TQM) H T

A

Core Business Activity

B

Improves A's Capabilities

Simple Organizational Model

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Objective Capability Infrastructure Augmentation System Co-Evolution Most Payoff Investment Criteria Improvement Infrastructure Bootstrap Strategy Collective IQ Global Interoperability O H S Deployment Targets? Improvement Community Improvement Cycles Continuous Improvement

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Improving Product Cycle Improving Improvement Cycle H T

A

Core Business Activity

B

Improves A's Capabilities

C

Improves B's Capabilities

Goals of B and C Activities

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Objective Capability Infrastructure Augmentation System Co-Evolution Most Payoff Investment Criteria Improvement Infrastructure Bootstrap Strategy Collective IQ Global Interoperability O H S Deployment Targets? Improvement Community Improvement Cycles Continuous Improvement

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H T

A

Core Business Activity

B

Improves A's Capabilities

C

Improves B's Capabilities

INTEGRATING:

• Input, feedback
• Evolving requirements
• Lessons learned
• Evaluations

TRANSFERRING:

• Paradigm shifts
• Pilots
• Best practices
• Support

Pushing the Frontier Requires Collaboration

END

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Objective Capability Infrastructure Augmentation System Co-Evolution Most Payoff Investment Criteria Improvement Infrastructure Bootstrap Strategy Collective IQ Global Interoperability O H S Deployment Targets? Improvement Community Improvement Cycles Continuous Improvement

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A

Core Business Activity

B

Improves A's Capabilities

C

Improves B's Improvability

H T

The Bootstrap "Paradigm Map"

Improvement Infrastructure

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Objective Capability Infrastructure Augmentation System Co-Evolution Most Payoff Investment Criteria Improvement Infrastructure Bootstrap Strategy Collective IQ Global Interoperability O H S Deployment Targets? Improvement Community Improvement Cycles Continuous Improvement

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Compounding ROI

Targeting Collective IQ

• Boosts Product Cycle
• Boosts Improvement Cycle

The Bootstrap "Paradigm Map"

Bootstrap Strategy

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Objective Capability Infrastructure Augmentation System Co-Evolution Most Payoff Investment Criteria Improvement Infrastructure Bootstrap Strategy Collective IQ Global Interoperability O H S Deployment Targets? Improvement Community Improvement Cycles Continuous Improvement

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Improving Product Cycle Improving Improvement Cycle H T

A

Core Business Activity

B

Improves A's Capabilities

C

Improves B's Capabilities

The Goals of B and C Activities

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Objective Capability Infrastructure Augmentation System Co-Evolution Most Payoff Investment Criteria Improvement Infrastructure Bootstrap Strategy Collective IQ Global Interoperability O H S Deployment Targets? Improvement Community Improvement Cycles Continuous Improvement

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Leveraging gains in collective IQ at multiple levels of the organization yields compounding ROI

Extra Bootstrapping Leverage

H T

A B C

END

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Objective Capability Infrastructure Augmentation System Co-Evolution Most Payoff Investment Criteria Improvement Infrastructure Bootstrap Strategy Collective IQ Global Interoperability O H S Deployment Targets? Improvement Community Improvement Cycles Continuous Improvement

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A B C

H T

The Bootstrap "Paradigm Map"

Bootstrap Strategy

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Objective Capability Infrastructure Augmentation System Co-Evolution Most Payoff Investment Criteria Improvement Infrastructure Bootstrap Strategy Collective IQ Global Interoperability O H S Deployment Targets? Improvement Community Improvement Cycles Continuous Improvement

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Collective IQ Boosted By:

Concurrently Developing Integrating & Applying Knowledge

CoDIAK

The Bootstrap "Paradigm Map"

Collective IQ

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Objective Capability Infrastructure Augmentation System Co-Evolution Most Payoff Investment Criteria Improvement Infrastructure Bootstrap Strategy Collective IQ Global Interoperability O H S Deployment Targets? Improvement Community Improvement Cycles Continuous Improvement

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How well people work collectively

Organizational Unit

• f any size

Leveraging their collective

• memory
• perception
• planning
• reasoning
• foresight
• experience

into applicable knowledge How quickly and intelligently people can respond to a situation collectively…

Collective IQ:

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Objective Capability Infrastructure Augmentation System Co-Evolution Most Payoff Investment Criteria Improvement Infrastructure Bootstrap Strategy Collective IQ Global Interoperability O H S Deployment Targets? Improvement Community Improvement Cycles Continuous Improvement

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Rationale Mtg Records Reports Email Proposals Plans Intell Lessons Learned Commentary Contracts Source Code

Interacting Scanning Ingesting

External Environment

Engaged in Basic Knowledge Processes

CONCURRENTLY:

• Assessing
• Digesting
• Integrating
• Collaborating
• Developing
• Applying
• Learning
• (Re)using

A Dynamic Knowledge Repository (DKR) emerges

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Objective Capability Infrastructure Augmentation System Co-Evolution Most Payoff Investment Criteria Improvement Infrastructure Bootstrap Strategy Collective IQ Global Interoperability O H S Deployment Targets? Improvement Community Improvement Cycles Continuous Improvement

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Rationale Mtg Records Reports Email Proposals Plans Intell Lessons Learned Commentary Contracts Source Code

Interacting Scanning Ingesting

External Environment CONCURRENTLY:

• Assessing
• Digesting
• Integrating
• Collaborating
• Developing
• Applying
• Learning
• (Re)using

Engaged in Basic Knowledge Processes

Rationale Mtg Records Reports Email Proposals Intelligence Lessons Learned Commentary Contracts Source Code Plans

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Objective Capability Infrastructure Augmentation System Co-Evolution Most Payoff Investment Criteria Improvement Infrastructure Bootstrap Strategy Collective IQ Global Interoperability O H S Deployment Targets? Improvement Community Improvement Cycles Continuous Improvement

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Rationale Mtg Records Reports Email Proposals Plans Intell Lessons Learned Commentary Contracts Source Code

Interacting Scanning Ingesting

External Environment

Useful Categorization of the Evolving Knowledge Base

CONCURRENTLY:

• Assessing
• Digesting
• Integrating
• Collaborating
• Developing
• Applying
• Learning
• (Re)using

Memos

• Mtg. Records

Rationale Commentary Change requests

Recorded Dialog

Papers, Books News Proceedings Brochures Surveys

External Intelligence

Plans Proposals Reports Specifications Source Code

Knowledge Products

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Objective Capability Infrastructure Augmentation System Co-Evolution Most Payoff Investment Criteria Improvement Infrastructure Bootstrap Strategy Collective IQ Global Interoperability O H S Deployment Targets? Improvement Community Improvement Cycles Continuous Improvement

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Interacting Scanning Ingesting Intelligence Collection

External Environment

Recorded Dialog Knowledge Products

Collective IQ Depends on CoDIAK

CONCURRENTLY:

• Assessing
• Digesting
• Integrating
• Collaborating
• Developing
• Applying
• Learning
• (Re)using

CONCURRENTLY:

• Developing
• Integrating
• Applying

Knowledge

Memos

• Mtg. Records

Rationale Commentary Change requests

Recorded Dialog

Papers, Books News Proceedings Brochures Surveys

External Intelligence

Plans Proposals Reports Specifications Source Code

Knowledge Products

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Objective Capability Infrastructure Augmentation System Co-Evolution Most Payoff Investment Criteria Improvement Infrastructure Bootstrap Strategy Collective IQ Global Interoperability O H S Deployment Targets? Improvement Community Improvement Cycles Continuous Improvement

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Knowledge Products Intelligence Collection Recorded Dialog

Knowledge Products Intelligence Collection Recorded Dialog

Concurrently Amplified by Interacting Knowledge Domains

END

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Objective Capability Infrastructure Augmentation System Co-Evolution Most Payoff Investment Criteria Improvement Infrastructure Bootstrap Strategy Collective IQ Global Interoperability O H S Deployment Targets? Improvement Community Improvement Cycles Continuous Improvement

54 Interacting Scanning Ingesting

External Environment

Intelligence Collection Knowledge Products Recorded Dialog

CONCURRENTLY:

• Developing
• Integrating
• Applying

Knowledge

The Bootstrap "Paradigm Map"

Collective IQ

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Objective Capability Infrastructure Augmentation System Co-Evolution Most Payoff Investment Criteria Improvement Infrastructure Bootstrap Strategy Collective IQ Global Interoperability O H S Deployment Targets? Improvement Community Improvement Cycles Continuous Improvement

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CHALLENGE

Global Interoperability for collective use

The Bootstrap "Paradigm Map"

Global Interoperability

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Objective Capability Infrastructure Augmentation System Co-Evolution Most Payoff Investment Criteria Improvement Infrastructure Bootstrap Strategy Collective IQ Global Interoperability O H S Deployment Targets? Improvement Community Improvement Cycles Continuous Improvement

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Engineering Customers Joint-Venture Partners Manufacturing Quality Management Marketing Finance Legal Procurement Subcontractors Suppliers

Example: Manufacturing Organization

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Objective Capability Infrastructure Augmentation System Co-Evolution Most Payoff Investment Criteria Improvement Infrastructure Bootstrap Strategy Collective IQ Global Interoperability O H S Deployment Targets? Improvement Community Improvement Cycles Continuous Improvement

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4000 Third-Tier Suppliers 2000 Second-Tier Suppliers 200 First-Tier Suppliers

Company X -- Major Aircraft Program

2000 - 3000 people

Islands in a supplier hierarchy of a major aircraft program would be very costly

Distributed Nationwide:

• 6000 + companies
• Collaborating on tasks

& specifications

• Tracking progress
• Developing products

END

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Objective Capability Infrastructure Augmentation System Co-Evolution Most Payoff Investment Criteria Improvement Infrastructure Bootstrap Strategy Collective IQ Global Interoperability O H S Deployment Targets? Improvement Community Improvement Cycles Continuous Improvement

58 4000 Third-Tier Suppliers 2000 Second-Tier Suppliers 200 First-Tier Suppliers

The Bootstrap "Paradigm Map"

Global Interoperability

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Objective Capability Infrastructure Augmentation System Co-Evolution Most Payoff Investment Criteria Improvement Infrastructure Bootstrap Strategy Collective IQ Global Interoperability O H S Deployment Targets? Improvement Community Improvement Cycles Continuous Improvement

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Open Hyperdocument System

Critical missing piece of the tool system

The Bootstrap "Paradigm Map"

O H S

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Objective Capability Infrastructure Augmentation System Co-Evolution Most Payoff Investment Criteria Improvement Infrastructure Bootstrap Strategy Collective IQ Global Interoperability O H S Deployment Targets? Improvement Community Improvement Cycles Continuous Improvement

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HUMAN SYSTEM TOOL SYSTEM

Dynamic Knowledge Development

OHS Technology Boosting Collective IQ

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Objective Capability Infrastructure Augmentation System Co-Evolution Most Payoff Investment Criteria Improvement Infrastructure Bootstrap Strategy Collective IQ Global Interoperability O H S Deployment Targets? Improvement Community Improvement Cycles Continuous Improvement

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A collaborative hyperdocument environment

• Hypermedia for "real work"
• Unified knowledge capture and management
• Enhanced utilization of knowledge assets
• Enables concurrency, coordination, and collaboration
• Evolvable, interoperable, scalable, and integrative

OHS Enabling Technology

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Objective Capability Infrastructure Augmentation System Co-Evolution Most Payoff Investment Criteria Improvement Infrastructure Bootstrap Strategy Collective IQ Global Interoperability O H S Deployment Targets? Improvement Community Improvement Cycles Continuous Improvement

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CoDIAK Example Shared knowledge-work environment

• Structured
• Object linking
• Viewing
• Browsing
• Shared Screens
• Scripting

OHS for Basic Collaborative Knowledge Work

Shared Files

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Objective Capability Infrastructure Augmentation System Co-Evolution Most Payoff Investment Criteria Improvement Infrastructure Bootstrap Strategy Collective IQ Global Interoperability O H S Deployment Targets? Improvement Community Improvement Cycles Continuous Improvement

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CoDIAK Example Structured Multi-Media Document Shared knowledge-work environment

• Structured
• Object linking
• Viewing
• Browsing
• Shared Screens
• Scripting

OHS for Basic Collaborative Knowledge Work

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Objective Capability Infrastructure Augmentation System Co-Evolution Most Payoff Investment Criteria Improvement Infrastructure Bootstrap Strategy Collective IQ Global Interoperability O H S Deployment Targets? Improvement Community Improvement Cycles Continuous Improvement

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CoDIAK Example Link to Any Object in Any File Shared knowledge-work environment

• Structured
• Object linking
• Viewing
• Browsing
• Shared Screens
• Scripting

OHS for Basic Collaborative Knowledge Work

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Objective Capability Infrastructure Augmentation System Co-Evolution Most Payoff Investment Criteria Improvement Infrastructure Bootstrap Strategy Collective IQ Global Interoperability O H S Deployment Targets? Improvement Community Improvement Cycles Continuous Improvement

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CoDIAK Example Multiple Views of a Document Shared knowledge-work environment

• Structured
• Object linking
• Viewing
• Browsing
• Shared Screens
• Scripting

z z z

Document A: 3 Document A: 2 Document A: 1 1 2 3 4 5 6 7 1 3 7 7e 7f 1 1a 1b 2 2a 2b 2c 3 3a 4 5 6 6a 6b 7

OHS for Basic Collaborative Knowledge Work

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Objective Capability Infrastructure Augmentation System Co-Evolution Most Payoff Investment Criteria Improvement Infrastructure Bootstrap Strategy Collective IQ Global Interoperability O H S Deployment Targets? Improvement Community Improvement Cycles Continuous Improvement

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CoDIAK Example Rapid, Direct Navigation Shared knowledge-work environment

• Structured
• Object linking
• Viewing
• Browsing
• Shared Screens
• Scripting

OHS for Basic Collaborative Knowledge Work

Shared Files

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Objective Capability Infrastructure Augmentation System Co-Evolution Most Payoff Investment Criteria Improvement Infrastructure Bootstrap Strategy Collective IQ Global Interoperability O H S Deployment Targets? Improvement Community Improvement Cycles Continuous Improvement

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CoDIAK Example Shared knowledge-work environment

• Structured
• Object linking
• Viewing
• Browsing
• Shared Screens
• Scripting

Special architectural feature “Let’s work on this together!” – “OK” for working together as if side by side Taking turns as the “designated driver”

OHS for Basic Collaborative Knowledge Work

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Objective Capability Infrastructure Augmentation System Co-Evolution Most Payoff Investment Criteria Improvement Infrastructure Bootstrap Strategy Collective IQ Global Interoperability O H S Deployment Targets? Improvement Community Improvement Cycles Continuous Improvement

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CoDIAK Example Shared knowledge-work environment

• Structured
• Object linking
• Viewing
• Browsing
• Shared Screens
• Scripting

User Extensibility

OHS for Basic Collaborative Knowledge Work

Shared Files

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Objective Capability Infrastructure Augmentation System Co-Evolution Most Payoff Investment Criteria Improvement Infrastructure Bootstrap Strategy Collective IQ Global Interoperability O H S Deployment Targets? Improvement Community Improvement Cycles Continuous Improvement

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CoDIAK Example

E-Mail

Shared knowledge-work environment

• Structured
• Object linking
• Viewing
• Browsing
• Shared Screens
• Scripting

OHS for Basic Collaborative Knowledge Work

Shared Files

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Objective Capability Infrastructure Augmentation System Co-Evolution Most Payoff Investment Criteria Improvement Infrastructure Bootstrap Strategy Collective IQ Global Interoperability O H S Deployment Targets? Improvement Community Improvement Cycles Continuous Improvement

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E-Mail

Shared knowledge-work environment

Shared Files

From: ce.bi To: dce.bi Subject: Draft Plan In-reply-to: BI-DCE-XY4ZM Message: OK I added some wording in <engelbart,draft-plan@4c>. Take a look and tell me what you think. Also re: <@5a> I think we should incorporate the key points from <BI,plans,7b>.

• Christina

In-Box

File Edit View Messages Tools Fields Email Document

E-Mail Fully Augmented:

• structured browsing, editing,

filtering

• object level manipulation …

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Objective Capability Infrastructure Augmentation System Co-Evolution Most Payoff Investment Criteria Improvement Infrastructure Bootstrap Strategy Collective IQ Global Interoperability O H S Deployment Targets? Improvement Community Improvement Cycles Continuous Improvement

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Journal (Library)

CoDIAK Example

E-Mail

Shared knowledge-work environment

• Structured
• Object linking
• Viewing
• Browsing
• Shared Screens
• Scripting

OHS for Basic Collaborative Knowledge Work

Journal (Library) Shared Files

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Objective Capability Infrastructure Augmentation System Co-Evolution Most Payoff Investment Criteria Improvement Infrastructure Bootstrap Strategy Collective IQ Global Interoperability O H S Deployment Targets? Improvement Community Improvement Cycles Continuous Improvement

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Mail Draft

Email Document

File Edit View Fields

To: terry.org Cc: lane.org Subject: Project Status Journal (Library)

Document X

Message: Attach <Doc-X>

Example: Posting a document in the Journal

Access Addendum-to Assign Classification Comment Disposition Extended-to Journal Keywords References-to Part-of Sign Supersedes

Fields

Journal

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Objective Capability Infrastructure Augmentation System Co-Evolution Most Payoff Investment Criteria Improvement Infrastructure Bootstrap Strategy Collective IQ Global Interoperability O H S Deployment Targets? Improvement Community Improvement Cycles Continuous Improvement

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terry.org lane.org

Email Notices

Mail Draft

Email Document

File Edit View Fields

To: terry.org Cc: lane.org Subject: Project Status Journal (Library)

Document X

Message: Attach <Doc-X> Journal: XYZ

Send

To: terry.org Cc: lane.org Subject: Project Status Journal: XYZ Message: Attach <Doc-X>

Mail Draft Email Document

To: terry.org Cc: lane.org Subject: Project Status Journal: XYZ Message: Attach <Doc-X>

Mail Draft Email Document

Example: Posting a document in the Journal

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Objective Capability Infrastructure Augmentation System Co-Evolution Most Payoff Investment Criteria Improvement Infrastructure Bootstrap Strategy Collective IQ Global Interoperability O H S Deployment Targets? Improvement Community Improvement Cycles Continuous Improvement

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CoDIAK Example

Catalog

• Journal
• Ext.Docs

E-Mail

Shared knowledge-work environment

Journal (Library) Shared Files External Docs (Offline)

• Structured
• Object linking
• Viewing
• Browsing
• Shared Screens
• Scripting

OHS for Basic Collaborative Knowledge Work

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Objective Capability Infrastructure Augmentation System Co-Evolution Most Payoff Investment Criteria Improvement Infrastructure Bootstrap Strategy Collective IQ Global Interoperability O H S Deployment Targets? Improvement Community Improvement Cycles Continuous Improvement

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Basic CoDIAK Support Shared knowledge-work environment CoDIAK Example

Intelligence Data Knowledge Products Dialog

• Structured
• Object linking
• Viewing
• Browsing
• Shared Screens
• Scripting

OHS for Basic Collaborative Knowledge Work

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Objective Capability Infrastructure Augmentation System Co-Evolution Most Payoff Investment Criteria Improvement Infrastructure Bootstrap Strategy Collective IQ Global Interoperability O H S Deployment Targets? Improvement Community Improvement Cycles Continuous Improvement

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CoDIAK Example Basic CoDIAK Support Shared knowledge-work environment

Intelligence Data Knowledge Products Dialog

• Structured
• Object linking
• Viewing
• Browsing
• Shared Screens
• Scripting

Dir File Edit View Window Special Print Help

Augmented Knowledge Workshop OHS Overview (2,ALL)

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AUTHORSHIP PROVISIONS IN AUGMENT ABSTRACT INTRODUCTION SOME BACKGROUND CONTROLLING THE TOOLS ADDRESSING THE WORKING MATERIALS CONTROLLING THE VIEWS EMBEDDING THE GRAPHIC TRAVELING THROUGH THE WORKING MODIFYING THE DOCUMENT SUPPORTING MULTI-PARTY CONCLUSION REFERENCES

For Groups & Individuals

• Structure
• View Control
• Browsing
• Object-level
• Linking
• Integrated Editor

Journal: oad,2250 (1,1)

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AUTHORSHIP PROVISIONS IN AUGMENT ABSTRACT AUGMENT is a text processing system INTRODUCTION AUGMENT designed for analyzing human Authorship has received a great deal of We recognize explicitly that highly skilled In this regard, our design goal was to provide An explicit sub-goal in AUGMENT's This paper concentrates upon the development Studying another's work provides a SOME BACKGROUND AUGMENT commands are expressed with FILE CHARACTERISTICS CONTROLLING THE TOOLS ADDRESSING THE WORKING MATERIALS ADDRESSING THE WORKING MATERIALS There is a consistent set of addressing features Many of AUGMENT's unique author-support In the early stages of our program at SRI, we did HISTORY

For Groups & Individuals

• Structure
• View Control
• Browsing
• Object-level
• Linking
• Integrated Editor

Journal: oad,2250 (2,1) OHS Overview (2,ALL)

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AUTHORSHIP PROVISIONS IN AUGMENT ABSTRACT AUGMENT is a text processing system INTRODUCTION AUGMENT designed for analyzing human Authorship has received a great deal of We recognize explicitly that highly skilled In this regard, our design goal was to provide An explicit sub-goal in AUGMENT's This paper concentrates upon the development Studying another's work provides a SOME BACKGROUND AUGMENT commands are expressed with FILE CHARACTERISTICS AUGMENT employs explicitly structured files, (Note: AUGMENT workers generally use the CONTROLLING THE TOOLS ADDRESSING THE WORKING MATERIALS There is a consistent set of addressing EXPLICIT STATEMENT ADDRESSES MARKERS

For Groups & Individuals

• Structure
• View Control
• Browsing
• Object-level
• Linking
• Integrated Editor

Journal: oad,2250 (3,1) OHS Overview (2,ALL)

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Objective Capability Infrastructure Augmentation System Co-Evolution Most Payoff Investment Criteria Improvement Infrastructure Bootstrap Strategy Collective IQ Global Interoperability O H S Deployment Targets? Improvement Community Improvement Cycles Continuous Improvement

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Augmented Knowledge Workshop

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For Groups & Individuals

• Structure
• View Control
• Browsing
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• Linking
• Integrated Editor

Journal: oad,2250 (all,all) OHS Overview (2,ALL)

AUGMENT is a text processing system marketed by Tymshare for a multi-user network environment. In AUGMENT’s frontend is a User Interface System that facilitates flexible evolution of command languages and provides optional command recognition features. Exceptionally fast and flexible control of interactive operations is enabled by concurrent action of mouse and

• ptional one-handed chord keyset. Files are

hierarchically structured, and textual address expressions can flexibly specify any text entity in any file. AUTHORSHIP PROVISIONS IN AUGMENT Douglas C. Engelbart Tymshare, Inc. Cupertino, California 95014 ABSTRACT INTRODUCTION

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Catalog

• Journal
• Ext.Docs

E-Mail

Shared knowledge-work environment

Journal (Library) Shared Files External Docs (Offline)

OHS: to Support CoDIAK Work Processes and DKRs

Rationale Mtg Records Reports Email Proposals Plans Intell Lessons Learned Commentary Contracts Source Code

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• Tool-centric system
• Function-oriented tool / system
• Authoring and Publishing
• Isolated passive libraries and

archives

• One user class: "easy to use"
• Document-centric system
• Integrated end-to-end knowledge

management environment

• Developing, integrating, & applying

knowledge

• Active "living" libraries seamlessly

Integrated within the organization's work processes

• Many classes of user:

Pedestrian to high performance

FROM TO

OHS Represents a Paradigm Shift

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• File-level addressability
• "Load & scroll browsing" in

WYSIWYG or outline view modes

• Windows tied to a file and to the

application used

• Each application has unique file

design

• Object-level addressability
• "Precision browsing" Jumping

directly to any object in any file with

• n-the-fly custom views
• Windows are a portal onto a file

repository; a variety of applications may be used on any file

• Applications use common file

design

FROM TO

OHS Represents a Paradigm Shift (cont.)

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To Support and Integrate CoDIAK-intensive Work

• Program Management
• Collaborative Planning & Tracking
• Command and Control
• Concurrent Engineering
• Software Engineering (CASE)
• Acquisitions Support (CALS)
• CA - Integrated Architectures
• Contracts Management
• World Wide Web (WWW)
• Records Management
• Digital Libraries
• Tele-commuting
• Online Document Delivery
• Groupware, CSCW
• Enterprise Integration
• Total Quality Management (TQM)
• Continuous Process Improvement
• Re-Engineering
• Organizational Learning
• Distance Learning
• Technology Transfer
• Networked Improvement

Communities

• etc...

Potential OHS Applications

END

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Catalog

• Journal
• Ext.Docs

"Throw-Away" E-Mail

Shared knowledge-work environment

Journal (Library) Shared Files External Docs (Offline)

The Bootstrap "Paradigm Map"

O H S

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QUESTION

Best targets for deploying new capabilities?

The Bootstrap "Paradigm Map"

Deployment Targets?

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HUMAN SYSTEM TOOL SYSTEM

Dynamic Knowledge Development

Pushing the Frontier Requires Aggressive Co-Evolution

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Mode 1

Distribution of Capability throughout an Organization Knowledge Capability Level 1

Increasing Organizational Capability

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Distribution of Capability throughout an Organization Knowledge Capability Level 2

Mode 2

Increasing Organizational Capability

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Distribution of Capability throughout an Organization Knowledge Capability Level 3

Mode 3

Increasing Organizational Capability

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Distribution of Capability throughout an Organization Knowledge Capability Level 4

Mode 4

Increasing Organizational Capability

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Distribution of Capability throughout an Organization Knowledge Capability Level 4 2 3 1

Multi-Faceted Deployment Strategy

END

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Distribution of Capability throughout an Organization Knowledge Capability Level

4 2 3 1

The Bootstrap "Paradigm Map"

Deployment Targets?

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ANSWER

Advanced Pilots

especially within

Networked Improvement Communities

The Bootstrap "Paradigm Map"

Improvement Community

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H T A

Core Business Activity

B

Improves A's Capabilities

C

Improves B's Improvability

Improving Product Cycle Improving Improvement Cycle

Goals of B and C Activities

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A B C

1 2

A B C

n

A B C

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A B

1 n 2

A B A B C C C

H T

Improvement Alliance

Collaborative " C " Activities

Bootstrapping Leverage

Networked Improvement Communities

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What to Improve?

• 1. Doing Group Knowledge Work
• 2. Transferring ( )
• 3. Integrating ( )

Customers

Bootstrapping: Strategic Investment Criteria

C B A

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• From their B & A activities
• From External Environment
• From Internal C Community

To integrate, analyze, and portray multiple-source contributions to its knowledge base

Orgs 1 … n

A C B

H T

C Community

Core C-Community Capability

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1. Direct experience with an advanced pilot activity. 2. Direct online access to extensive knowledge base.

• 3. Continuous dialog and

knowledge transfer.

Orgs 1 … n

A C B

H T

C Community

Value

Partner Orgs Get Unique Value

END

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Networked Improvement Community

A B

C

1 n 2 A B

C

A B

C

H T

Improvement Alliance

Collaborative " C " Activities

The Bootstrap "Paradigm Map"

Improvement Community

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RESULTS !

Smarter and Faster:

• Product Cycles
• Improvement Cycles

= Compounded ROI

The Bootstrap "Paradigm Map"

Improvement Cycles

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Ever accelerating continuous improvement!

The Bootstrap "Paradigm Map"

Continuous Improvement

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Objective

• Coping with complexity and urgency

collectively

• High performance
• Improvement Strategy

The Bootstrap "Paradigm Map"

Objective

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The Bootstrap "Paradigm Map"

Capability Infrastructure Capability Infrastructure

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Paradigms Organizations Procedures Customs Methods Language Skills Knowledge Learning Attitudes Facilities Media Tools Machinery Vehicles etc.

HUMAN System TOOL System Capability Infrastructure

The Bootstrap "Paradigm Map"

Augmentation System

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Tools System Human System

20 Years Anticipatable Today Anticipatable Today 20 Years Today's Frontier Penetration

The Bootstrap "Paradigm Map"

Co-Evolution

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Step-Wise vs. Compounded ROI

The Bootstrap "Paradigm Map"

Most Payoff

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STRATEGIC QUESTION

What would yield the compounded ROI?

The Bootstrap "Paradigm Map"

Investment Criteria

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A

Core Business Activity

B

Improves A's Capabilities

C

Improves B's Improvability

H T

The Bootstrap "Paradigm Map"

Improvement Infrastructure

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A B C

H T

The Bootstrap "Paradigm Map"

Bootstrap Strategy

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External Environment

Intelligence Collection Knowledge Products Recorded Dialog

CONCURRENTLY:

• Developing
• Integrating
• Applying

Knowledge

The Bootstrap "Paradigm Map"

Collective IQ

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112 4000 Third-Tier Suppliers 2000 Second-Tier Suppliers 200 First-Tier Suppliers

The Bootstrap "Paradigm Map"

Global Interoperability

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Catalog

• Journal
• Ext.Docs

"Throw-Away" E-Mail

Shared knowledge-work environment

Journal (Library) Shared Files External Docs (Offline)

The Bootstrap "Paradigm Map"

O H S

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Distribution of Capability throughout an Organization Knowledge Capability Level

4 2 3 1

The Bootstrap "Paradigm Map"

Deployment Targets?

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Networked Improvement Community

A B

C

1 n 2 A B

C

A B

C

H T

Improvement Alliance

Collaborative " C " Activities

The Bootstrap "Paradigm Map"

Improvement Community

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RESULTS !

Smarter and Faster:

• Product Cycles
• Improvement Cycles

= Compounded ROI

The Bootstrap "Paradigm Map"

Improvement Cycles

2 3 4

Objective Capability Infrastructure Augmentation System Co-Evolution Most Payoff Investment Criteria Improvement Infrastructure Bootstrap Strategy Collective IQ Global Interoperability O H S Deployment Targets? Improvement Community Improvement Cycles Continuous Improvement

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Ever accelerating continuous improvement!

The Bootstrap "Paradigm Map"

Continuous Improvement

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The Bootstrap "Paradigm Map"

Collective IQ Improvement Community Deployment Targets? O H S Global Interoperability Objective Continuous Improvement Augmentation System Capability Infrastructure Co-Evolution Most Payoff Improvement Cycles Investment Criteria Improvement Infrastructure Bootstrap Strategy

End of Slideshow

Extra Slides and Photos Follow

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• External Intelligence: gathering; integration
• Comprehensive Scenario Development
• Enterprise Process Modeling
• Knowledge Management / Intellectual Capital
• Full-Enterprise CoDIAK -- and Global OHS
• Total Quality

Candidate NICs Targeting Improvements In:

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• Communities of agencies cooperating toward

improving capabilities of, e.g.:

• Procurement
• Budgeting
• Large-Project Management
• Generic Knowledge-Work
• AND ESPECIALLY: Planning and implementing

internal capability improvements

Pilot Deployment Candidates

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• Evolve into a NIC that supports a (growing) community
• f NICs -- a TurboNIC (MetaNIC, SuperNIC)
• With a smallest core of fixed staff
• Developing this as a high-performance virtual
• rganization

And what does the Bootstrap Alliance propose to do?

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Where to find us on the World Wide Web:

http://www.bootstrap.org

Bootstrap Alliance Website

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• ther
• ther
• ther

Conoco A.C. ASIS Berkeley NTT Koop Hll IFTF CMU Netscape Kellogg

C

ETF

C

Stanford

C

Sun

C

• ther

USAF CIA GSA

C

Gov't Industry Universities Not-for-profit Initiatives

Sharing Solutions:

Note: Representative organizations that have indicated an interest in this approach.

H T

• Common Challenges, Issues, Requirements
• Share Advice, Strategies, Lessons learned

"C" Level Cooperative

The Alliance Idea

Photos

Photo Contents

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48

• 1. Judy at Workstation (1964)

• 2. First Mouse

• 3. Knee Control

• 4. Keyset

• 5. Keyset Code

• 6. C-supported Meeting (1967)

• 7. Martin with CRT Display Module (1968)

• 8. Jake with Display Generator System

• 9. Lab-type Workstation

• 10. Duvall at "Yoga" Workstation

Last slide @ 122

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The Bootstrap "Paradigm Map"

Objective

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A B C

H T

I redrew this slide, thought to keep a copy here just in case.

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