Board of Supervisors Public Safety Committee Meeting Seamus Mooney, - - PowerPoint PPT Presentation

October 23, 2018

Board of Supervisors Public Safety Committee Meeting

Seamus Mooney, Director, Office of Emergency Management Roy Oliver, Assistant Director, DPSC Support Services Steve McMurrer, 911 System Administrator DPSC

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Background

• Concept refers to user-provided safety profile data made available to 9-1-1

at the time of an emergency call.

• Concept of “pre-911 notification” has been discussed at various times over

the last 3-4 years with the Board and various advocacy groups.

• In June 2016, DPSC and OEM looked into the system feasibility and

presented findings at the Public Safety Committee meeting in December 2016.

• Today’s meeting presents updated cost estimates, while the overall system

concept and potential benefits are similar.

October 23, 2018 Pre-911 Notification System

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Pre-911 Notification System

• Pre-911 Notification System: a vendor maintained repository of user-provided

safety profile information (e.g., product example - Rave’s “Smart911”).

• Concept refers to additional user-provided safety profile data, voluntarily

entered into an external vendor database, and made available to subscribing 9-1-1 centers at the time of an emergency call.

• The safety profile is used by DPSC only at the time of an emergency call to

provide critical information to first responders (especially helpful for silent or dropped 9-1-1 calls).

• The Office of Emergency Management (OEM) could use additional modules

for registry, planning, response, and recovery purposes for residents who have self-identified with a functional need, and alerting them when needed.

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Goals of a Pre-911 Notification System

• To provide call-takers immediate access to critical information on any

existing medical conditions, disabilities, functional needs, photos, home/work addresses, family member information, etc., for dissemination to first responders to help inform their response and actions, especially in situations where the caller is unable to communicate.

• An emergency management module would offer a more robust functional

needs registry with mapping and customized query capabilities to support emergency management, first responder, and other County agencies for awareness, and proactive planning, mitigation, response, and recovery before, during and after critical incidents or emergencies.

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Current Data Repository Concept - Fairfax Alerts

Fairfax Alerts notification system – Access & Functional Needs (A&FN) subscription

• Subscription total: 985 (with at least one identified functional need as of 10/1/2018)
• Thirteen (13) A&FN subscriptions (below) available for emergency preparedness notifications
• Subscription specific notifications can be sent with poll questions/answers

Fairfax Alerts notification system

Specifics:

• Cloud based system for easy sign-up - (69,757 users in entire system)
• Receive alerts for 5 geographic locations such as home, work, etc.
• Weather, traffic and emergency alerts
• Customized alerts as set by user (up to 10 devices)
• Emergency planning resident identification for pre, during & post notifications
• NCR regional notification system – used by eighteen (18) localities

Vision Impairment/Blind Hearing Impairment Mental/Cognitive Condition Homecare Assistance Required Refrigerated Medicines Required Language Interpreter Needed Service Animal Required Supplemental Oxygen Required Mobility Impairment Dialysis Required Life-Sustaining Equipment Required Speech Impairment Care Provider October 23, 2018 Pre-911 Notification System

Emergency Call Made

Activity and Data provided Before an Emergency Call Activity During and Before an Emergency Call

Office of Emergency Management Functional Needs Reporting Capabilities for Pre-Planning and Response. This is an

• ptional capability.

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Safety Profile Data available to 9-1-1 Call taker if phone # has a match in ADR.

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Citizen Profile Data

• Caller profile data voluntarily provided to a service

provider for storage and update at external provider location before an emergency.

• Caller profile data is made available from the provider to

a 9-1-1 center call taker at the time an emergency call is made. Citizen’s 9-1-1 Safety Profile Data

Safety Data Repository Profile

Service Provider Facilities

phone #

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Concept Overview – Pre-Notification 9-1-1

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REGIONAL STATUS Pre-911 Notification System

JURISDICTION STATUS CURRENTLY PLANNING TO MOVE FORWARD City of Alexandria* System has been live for a little over a year Already using Arlington County Not considering No Loudoun County Not considering No Prince William County Under consideration Considering Montgomery County Not considering No Prince Georges Co TBD TBD Washington DC* System has been live for a few years Already using

* Regional Implementations of “Smart 911”:

• City of Alexandria – current subscribers: approx. 798, total population 155,810 (<1%)
• District of Columbia – current subscribers: approx. 13,860, total population 693,000 (2%)

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Funding Considerations – Three Options

• 1. Basic Module: Supports 911 only, limited reporting

$180,000-$200,000 1st year $160,000-$180,000 recurring

• 2. Two Modules: Supports 911 and provides OEM user-provided

registry data on critical functional needs for planning and response $270,000-$295,000 1st year $250,000-$275,000 recurring

• 3. Three Modules: Supports 911, provides OEM user-provided

registry data on critical functional needs for planning and response, and a replacement for current Everbridge alerting system $360,000-$380,000 1st year $340,000-$360,000 recurring

Basic – 911 only (Est.) Two Modules – 911 & OEM (Est.) Three Modules – 911, OEM, Comm. (Est.)

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October 23, 2018 Pre-911 Notification System

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