Better Communication Skills Dr. Alyson Lighthart Division Dean for - - PowerPoint PPT Presentation

▶
better communication skills
SMART_READER_LITE
LIVE PREVIEW

Better Communication Skills Dr. Alyson Lighthart Division Dean for - - PowerPoint PPT Presentation

Aug 20, 2022 311 likes •1.07k views

Better Communication Skills Dr. Alyson Lighthart Division Dean for Math, Sciences, Health, and PE Portland Community College, Cascade Campus Communication and Leadership as a Way of Being Dr. Alyson Lighthart Division Dean for Math, Sciences,

slide-1
SLIDE 1

Better Communication Skills

  • Dr. Alyson Lighthart

Division Dean for Math, Sciences, Health, and PE Portland Community College, Cascade Campus

slide-2
SLIDE 2

Communication and Leadership as a Way of Being

  • Dr. Alyson Lighthart

Division Dean for Math, Sciences, Health, and PE Portland Community College, Cascade Campus

slide-3
SLIDE 3

Our goal:

slide-4
SLIDE 4

Our goal: ➔ Look at what goes "wrong" in our daily communications

slide-5
SLIDE 5

Our goal: ➔ Look at what goes "wrong" in our daily communications ➔ Examine how we can instead communicate so that all parties feel heard.

slide-6
SLIDE 6

Our goal: ➔ Look at what goes "wrong" in our daily communications ➔ Examine how we can instead communicate so that all parties feel heard. ➔ Explore the impact of improved communication in all aspects of our lives

slide-7
SLIDE 7

A look at the past...

slide-8
SLIDE 8

A look at the past... ➔ What does “failed” communication look like?

slide-9
SLIDE 9

A look at the past... ➔ What does “failed” communication look like?

slide-10
SLIDE 10

A look at the past... ➔ What does “successful” communication look like?

slide-11
SLIDE 11

A look at the past... ➔ What does “successful” communication look like?

slide-12
SLIDE 12

A look at the past... ➔ What does “successful” communication look like?

slide-13
SLIDE 13

A look at the past... ➔ What does “failed” communication look like? ➔ What does “successful” communication look like? ➔ What’s the difference?

slide-14
SLIDE 14
slide-15
SLIDE 15

A look at the future...

slide-16
SLIDE 16

A look at the future... ➔ What could communication look like?

slide-17
SLIDE 17

A look at the future... ➔ What could communication look like?

  • At work?
slide-18
SLIDE 18

A look at the future... ➔ What could communication look like?

  • At work?
  • At home?
slide-19
SLIDE 19

A look at the future... ➔ What could communication look like?

  • At work?
  • At home?
  • With your colleagues?
slide-20
SLIDE 20

A look at the future... ➔ What could communication look like?

  • At work?
  • At home?
  • With your colleagues?
  • With your boss(es)?
slide-21
SLIDE 21

A look at the future... ➔ What could communication look like?

  • At work?
  • At home?
  • With your colleagues?
  • With your boss(es)?

➔ How would you go about making that so?

slide-22
SLIDE 22
slide-23
SLIDE 23

The examination:

slide-24
SLIDE 24

The examination: ➔ I postulate that all of this is made possible with the foundation of integrity

slide-25
SLIDE 25

The examination: ➔ I postulate that all of this is made possible with the foundation of integrity ➔ Definition (Merriam-Webster):

slide-26
SLIDE 26

The examination: ➔ I postulate that all of this is made possible with the foundation of integrity ➔ Definition (Merriam-Webster):

  • 1. The quality of being honest and fair
slide-27
SLIDE 27

The examination:

slide-28
SLIDE 28

The examination:

slide-29
SLIDE 29

The examination: ➔ I postulate that all of this is made possible with the foundation of integrity ➔ Definition (Merriam-Webster):

  • 1. The quality of being honest and fair
slide-30
SLIDE 30

The examination: ➔ I postulate that all of this is made possible with the foundation of integrity ➔ Definition (Merriam-Webster):

  • 1. The quality of being honest and fair
  • 2. The state of being complete or whole
slide-31
SLIDE 31
slide-32
SLIDE 32

Integrity ➔ “Integrity for a person is a matter of that person’s word, nothing more, and nothing less”

slide-33
SLIDE 33

Integrity extends beyond what is said, and consists

  • f...
slide-34
SLIDE 34

Integrity extends beyond what is said, and consists

  • f...

➔ Doing whatever you said you would (or would not) do

slide-35
SLIDE 35

Integrity extends beyond what is said, and consists

  • f...

➔ Doing whatever you said you would (or would not) do, and doing it on time

slide-36
SLIDE 36

Integrity extends beyond what is said, and consists

  • f...

➔ Doing whatever you said you would (or would not) do, and doing it on time ➔ Doing what you know to do

slide-37
SLIDE 37

Integrity extends beyond what is said, and consists

  • f...

➔ Doing whatever you said you would (or would not) do, and doing it on time ➔ Doing what you know to do, and doing it on time

slide-38
SLIDE 38

Integrity extends beyond what is said, and consists

  • f...

➔ Doing whatever you said you would (or would not) do, and doing it on time ➔ Doing what you know to do, and doing it on time ➔ Doing what is expected of you to do

slide-39
SLIDE 39

Integrity extends beyond what is said, and consists

  • f...

➔ Doing whatever you said you would (or would not) do, and doing it on time ➔ Doing what you know to do, and doing it on time ➔ Doing what is expected of you to do (even if you weren’t explicitly asked to do it)

slide-40
SLIDE 40

Integrity extends beyond what is said, and consists

  • f...

➔ Doing whatever you said you would (or would not) do, and doing it on time ➔ Doing what you know to do, and doing it on time ➔ Doing what is expected of you to do (even if you weren’t explicitly asked to do it) ➔ What you say is so (that your word matches evidence)

slide-41
SLIDE 41

Integrity extends beyond what is said, and consists

  • f...

➔ Doing whatever you said you would (or would not) do, and doing it on time ➔ Doing what you know to do, and doing it on time ➔ Doing what is expected of you to do (even if you weren’t explicitly asked to do it) ➔ What you say is so (that your word matches evidence) ➔ What you say you stand for (is part of your word)

slide-42
SLIDE 42

Integrity extends beyond what is said, and consists

  • f...

➔ Doing whatever you said you would (or would not) do, and doing it on time ➔ Doing what you know to do, and doing it on time ➔ Doing what is expected of you to do (even if you weren’t explicitly asked to do it) ➔ What you say is so (that your word matches evidence) ➔ What you say you stand for (is part of your word) ➔ Moral (social), ethical (group), and legal (governmental) standards

slide-43
SLIDE 43

Integrity

slide-44
SLIDE 44

Integrity, when lost...

slide-45
SLIDE 45

Integrity, when lost...

➔ We lose trust from others

slide-46
SLIDE 46

Integrity, when lost...

➔ We lose trust from others ➔ It diminishes our relationship with ourselves

slide-47
SLIDE 47

Integrity, when lost...

➔ We lose trust from others ➔ It diminishes our relationship with ourselves ➔ We’re less productive, as individuals, and as organizations

slide-48
SLIDE 48

Integrity, when lost...

➔ We lose trust from others ➔ It diminishes our relationship with ourselves ➔ We’re less productive, as individuals, and as organizations ➔ But it’s approximately impossible to always be in integrity with our word, especially if it involves doing things on time!

slide-49
SLIDE 49

Integrity, when lost...

➔ We lose trust from others ➔ It diminishes our relationship with ourselves ➔ We’re less productive, as individuals, and as organizations ➔ But it’s approximately impossible to always be in integrity with our word, especially if it involves doing things on time! ➔ So what can we do???

slide-50
SLIDE 50

Integrity

slide-51
SLIDE 51

Integrity, honored!

slide-52
SLIDE 52

Integrity, honored!

➔ “An individual is whole and complete when their word is whole and complete

slide-53
SLIDE 53

Integrity, honored!

➔ “An individual is whole and complete when their word is whole and complete, and their word is whole and complete when they honour their word.”

slide-54
SLIDE 54

Integrity, honored!

➔ “An individual is whole and complete when their word is whole and complete, and their word is whole and complete when they honour their word.” --Michael Jensen, 2009

slide-55
SLIDE 55

Integrity, honored!

➔ “An individual is whole and complete when their word is whole and complete, and their word is whole and complete when they honour their word.” ➔ This can be done by:

slide-56
SLIDE 56

Integrity, honored!

➔ “An individual is whole and complete when their word is whole and complete, and their word is whole and complete when they honour their word.” ➔ This can be done by:

  • 1. Keeping your word, on time and as promised.
slide-57
SLIDE 57

Integrity, honored!

➔ “An individual is whole and complete when their word is whole and complete, and their word is whole and complete when they honour their word.” ➔ This can be done by:

  • 1. Keeping your word, on time and as promised.
  • 2. As soon as you know you can’t keep your word,

inform all the parties involved and clean up any mess that we’ve caused in their lives.

slide-58
SLIDE 58

Integrity

slide-59
SLIDE 59

Integrity restored, in four simple steps:

slide-60
SLIDE 60

Integrity restored, in four simple steps:

  • 1. Acknowledge the original agreement
slide-61
SLIDE 61

Integrity restored, in four simple steps:

  • 1. Acknowledge the original agreement
  • 2. Acknowledge what actually happened
slide-62
SLIDE 62

Integrity restored, in four simple steps:

  • 1. Acknowledge the original agreement
  • 2. Acknowledge what actually happened
  • 3. Acknowledge the impact on the other person (and maybe

also on you)

slide-63
SLIDE 63

Integrity restored, in four simple steps:

  • 1. Acknowledge the original agreement
  • 2. Acknowledge what actually happened
  • 3. Acknowledge the impact on the other person (and maybe

also on you)

  • 4. And say what you will put in place so that it won’t happen

that way again (and then put that thing in place immediately!)

slide-64
SLIDE 64

Integrity restored, in four simple steps:

➔ Example: According to the schedule I was supposed to start this talk at 10:15 this morning, and I didn’t start at 10:15. The impact is that we’re running a few minutes behind schedule, and either we have less time for discussion or you have less time for lunch. What I will do next time is set an alarm on my phone for 3 minutes before start time, so I can end any other conversations in time to begin with you as promised, on time.

slide-65
SLIDE 65
slide-66
SLIDE 66

The exploration:

slide-67
SLIDE 67

The exploration:

➔ How is this a way of being (rather than a skill or tool)?

slide-68
SLIDE 68

The exploration:

➔ How is this a way of being (rather than a skill or tool)? ➔ How might this new approach change the way things go for you at home or at work?

slide-69
SLIDE 69

The exploration:

➔ How is this a way of being (rather than a skill or tool)? ➔ How might this new approach change the way things go for you at home or at work? ➔ How would it result in all parties feeling heard?

slide-70
SLIDE 70

The exploration:

➔ How is this a way of being (rather than a skill or tool)? ➔ How might this new approach change the way things go for you at home or at work? ➔ How would it result in all parties feeling heard?

slide-71
SLIDE 71

The exploration:

➔ How is this a way of being (rather than a skill or tool)? ➔ How might this new approach change the way things go for you at home or at work? ➔ How could it improve productivity?

slide-72
SLIDE 72

The exploration:

➔ How is this a way of being (rather than a skill or tool)? ➔ How might this new approach change the way things go for you at home or at work? ➔ How would it result in all parties feeling heard? ➔ How could it improve productivity? ➔ What might be the impact of improved communication in all aspects of our lives?

slide-73
SLIDE 73

Any questions?

slide-74
SLIDE 74

?