An evidence-based policy response Despina Spanou, Director for - - PowerPoint PPT Presentation

▶
an evidence based policy response
SMART_READER_LITE
LIVE PREVIEW

An evidence-based policy response Despina Spanou, Director for - - PowerPoint PPT Presentation

Aug 08, 2023 106 likes •200 views

Identifying and removing DSM obstacles: An evidence-based policy response Despina Spanou, Director for Consumers, DG JUST IMCO Working Group on the Digital Single Market, 26 May 2015 Justice and Consumers From evidence to policy Logic of

slide-1
SLIDE 1

Justice and Consumers

Identifying and removing DSM obstacles: An evidence-based policy response

Despina Spanou, Director for Consumers, DG JUST IMCO Working Group on the Digital Single Market, 26 May 2015

slide-2
SLIDE 2

Justice and Consumers

From evidence to policy

  • Need to understand:
  • current patterns of online cross-border transactions
  • bstacles & concerns both from supply and demand sides
  • Logic of DSM strategy:
  • Removing obstacles
  • Win-win
slide-3
SLIDE 3

Justice and Consumers

  • Persistent trust gap: consumers more confident making

domestic online purchases (61%) than from other EU countries (38%)

  • Not a real internal market in some cases:
  • impossibility of completing a purchase: 10% of consumers say

foreign seller refused to deliver to their country; 8% were redirected to a website in their own country where prices were different; 5% report that retailer did not accept payment from their country (2014)

  • 74% of the complaints concerning services received by ECC's

related to consumers facing difference in price or service when buying online cross-border (2010-12)

DSM obstacles: the consumer perspective (1)

slide-4
SLIDE 4

Justice and Consumers

  • Main concerns with cross-border shopping relate to: delivery,

conformity, rights, redress…

27% 24% 23% 23% 20% 20% 19% 17% 15% 15% 14% 11% 0% 5% 10% 15% 20% 25% 30% High delivery costs High return shipping costs Long delivery times It may be more difficult to solve any problems Replacement or repair of a faulty product is not easy Returning a product I didn't like and getting reimbursed is not easy Personal data may be misused The payment card details may be stolen Products will not be delivered at all Wrong or damaged products will be delivered Goods sold online might be unsafe/ counterfeit I do not know consumer rights when buying online from another…

What are your greatest CONCERNS about buying products online in another EU country? (% of respondents, N=22,848)

DSM obstacles: the consumer perspective (2)

slide-5
SLIDE 5

Justice and Consumers

DSM

  • bstacles:

the business perspective (1)

Base : Companies that sold their products and/or services

  • nline in another EU country

in 2014 and those that used to do so or tried to do so (N=1903)

slide-6
SLIDE 6

Justice and Consumers

DSM obstacles: the business perspective (2)

Base : Companies that sold their products and/or services online in another EU country in 2014 and those that used to do it, tried to do it, are trying to do it or are considering it (N=2423)

  • Harmonisation of rules

for e-commerce would encourage cross-border supply

slide-7
SLIDE 7

Justice and Consumers

Digital Contracts proposal: Unleashing the potential of e-commerce in Europe

  • A key DSM Strategy aim: achieving better online access to

goods and digital content

  • Legislative proposal covering:

− harmonised rules for online purchases of digital content and − key contractual rights for domestic and cross-border

  • nline sales of tangible goods
slide-8
SLIDE 8

Justice and Consumers

Thank you!