All the GLAM Needs Abigail Shelton, Outreach Specialist Miranda - - PowerPoint PPT Presentation

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Nov 26, 2023 99 likes •482 views

All the GLAM Needs Abigail Shelton, Outreach Specialist Miranda VanNevel, Project Manager Jeremy Friesen, Manager Digital Libraries Technology Unit A GENDA What will we cover today? The Context-institutional background and project goals User

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All the GLAM Needs

Abigail Shelton, Outreach Specialist Miranda VanNevel, Project Manager Jeremy Friesen, Manager Digital Libraries Technology Unit

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AGENDA

What will we cover today?

The Context-institutional background and project goals User Needs Assessment-outreach plan, findings Sustainability-organizational models, communication plans

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The Context

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THE PROJECT

“Maybe stories are just data with a soul.”

BRENÉ BROWN

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THE CONTEXT

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THE COLLECTIONS

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THE COLLECTIONS

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THE COLLECTIONS

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THE COLLECTIONS

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THE COLLECTIONS

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THE COLLECTIONS

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THE COLLECTIONS

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THE COLLECTIONS

User Challenges

– No digital access to museum collections – Disparate access to library collections – Lack of collaboration

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The Project

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THE PROJECT

Grant overview

– 3 years: July 2018-July 2021 – 2 full-time positions – Deliverables: – Collaborative digital collections/exhibitions – Joint workflows

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THE PROJECT

High-level Goals

– Discoverability – Teaching and research – Collaboration – Open-source technologies

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THE PROJECT

Outreach Specialist

– Product owner – Staff liaison – UX evaluator – Flag raiser

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All the GLAM Needs

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GLAM NEEDS

Outreach Plan, Part I

– Methods: semi-structured user interviews, behavior sampling, surveying the landscape – User interviews, by the numbers:

– 91 USERS IN 78 INTERVIEWS: 57 INTERNAL (LIBRARY AND MUSEUM ); 34 EXTERNAL (TEACHING FACULTY, STUDENTS) – 3 STUDENT FOCUS GROUPS/FEEDBACK SESSIONS (2 UNDERGRADUATE PANELS, 1

GRADUATE PANEL)

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GLAM NEEDS

How do you use cultural heritage collections (images) online?

– Presentations and course materials – Event advertisements and graphic design – Research paper and assignment writing – Pre-archives/museum trip evaluation – Comparative object research – Portable digital texts

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GLAM NEEDS

Access = Search

– Quick search – Known or semi-known items – Within a collection or in a full-text document – Challenges:

– IDENTITY TERMS – ICONOGRAPHIC INTERPRETATION – FIRST-ORDER METADATA

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GLAM NEEDS

Context

– Digital exhibits – Collection-level hierarchies – Publication and exhibition history – Related items

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GLAM NEEDS

Use/re-use

– Download, print, share, save, IIIF – Clear rights and usage information – Citation format/generator – Personalized portfolios/lists

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GLAM NEEDS

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GLAM NEEDS

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GLAM NEEDS

Outreach Plan, Part II

– Methods: paper wireframes, lightweight prototyping, “think aloud” sessions, quasi-usability testing – By the numbers:

– 14 WIREFRAME/PROTOTYPE FEEDBACK SESSIONS – 15 “THINK ALOUD” OR QUASI-USABILITY TESTS – 8 SESSIONS WITH LIBRARY AND MUSEUM UNITS

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GLAM NEEDS

Key takeaways

– Image placement – Terms matter! – Access the original – Exposed assumptions – Manage expectations – Calendars are important

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GLAM NEEDS

Next steps/future considerations

– Accessibility – Just keep testing – Workflows/governance plans

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Sustainability

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SUSTAINABILITY

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SUSTAINABILITY

Our Strategy

– Quarterly open forums – Monthly sponsor updates – Product Owner model – Subteams

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SUSTAINABILITY

Quarterly Open Forums

– Logistics

– OPEN TO ANYONE – 2 DIFFERENT DAYS, 2 DIFFERENT TIMES – 1 HOUR, 20-30 MIN PRESENTATION FOLLOWED BY OPEN CONVERSATION

– Desired Outcomes

– INCREASED KNOWLEDGE OF THE PROJECT – FEEDBACK AND ADVICE ON OTHERS TO INCLUDE IN OUTREACH – BUILD “GRASSROOTS” LEVEL SUPPORT OF THE PROJECT

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SUSTAINABILITY

Grant Sponsor Updates

– Logistics

– MONTHLY – ORIGINALLY GRANT SPONSORS ONLY – ADDED ALL DEPARTMENT MANAGERS

– Desired Outcomes

– SHARE GRANT UPDATES – SEEK SUPPORT IN OVERCOMING HURDLES – BUILD EXECUTIVE LEVEL SUPPORT OF THE PROJECT

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SUSTAINABILITY

Product Owner (PO) Model

– Logistics

– DEDICATED POSITION HIRED BY GRANT – LEADS OUTREACH ACTIVITIES AND SIGNS OFF ON FEATURES – ADD IDENTIFICATION OF CO-PO AS BETA DELIVERABLE

– Desired Outcomes

– CO-PO IDENTIFICATION SHOWS SPONSORS/PIS SUPPORT OF PROJECT – CO-PO COULD BEGIN BUILDING KNOWLEDGE BEFORE ABBY’S DEPARTURE

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SUSTAINABILITY

Subteams

– Logistics

– 4 SUBTEAMS; METADATA, WORKFLOWS, CONTENT, DEVELOPMENT – SUBTEAM LEADS MEET WITH CORE TEAM MONTHLY

– Desired Outcomes

– FULFILL DELIVERABLES OF THE GRANT – BUILD SHARED SUPPORT OF THE SOLUTION

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THANK YOU!

Questions/Comments? Contacts and References:

– Abby Shelton, ashelto3@nd.edu – Miranda VanNevel, mvanneve@nd.edu – Project microsite: https://innovation.library.nd.edu/marble/