Alice in CubicleLand (my favorite assignment) Susan L. Luck, PhD - - PowerPoint PPT Presentation

alice in cubicleland my favorite assignment
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Alice in CubicleLand (my favorite assignment) Susan L. Luck, PhD - - PowerPoint PPT Presentation

Alice in CubicleLand (my favorite assignment) Susan L. Luck, PhD Pfeiffer University The SeCng: Alice works for ABC company, which provides accoun9ng and payroll support for a variety of clients. Alices work environment consists of


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Alice in CubicleLand (my favorite assignment)

Susan L. Luck, PhD Pfeiffer University

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The SeCng:

  • Alice works for ABC company, which provides

accoun9ng and payroll support for a variety of clients.

  • Alice’s work environment consists of a large

room with six cubicles pushed together, where she and her five co-workers sit from 8-5.

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The twist:

  • Most of her colleagues are able to work solely

via email; Alice has the only set of customers who require almost daily telephone contact.

  • This set of customers has the most detailed

and difficult requirements of all of the company’s customers.

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The co-workers:

  • Talk aloud among themselves about the

emails they have received, about the amount

  • f work they have, and also a great deal about

their personal lives.

  • Two troll social media daily and talk about it.

This chaIer goes on all day.

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The boss:

  • Hides behind his door and emerges only to go

to lunch

  • Believes that being professional means

working 8-5

  • Manages by email although his office is 20

feet away

  • Gives no other guidance
  • Is afraid of women
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The clients:

  • Have a hard 9me hearing Alice
  • Can hear the others
  • Have commented on lack of professionalism
  • Have commented that he didn’t give a damn

about Katy Perry; he wanted to know what his monthly revenue was

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Short-term soluGon:

  • Alice has been reserving the conference room

three days a week to be able to hold private phone calls

  • The others are complaining about her in front
  • f her because she has done so.
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Alice’s addiGonal issues:

  • Has frequent migraines
  • Commutes 90 minutes each way
  • Has an unemployed husband
  • Can’t leave the company for another year due

to contractual aspects

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Goal of conversaGon with boss:

  • Telecommute two days a week
  • Get a private office
  • Have him speak to the coworkers about lack of

professionalism

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Goal of conversaGon with co-workers

  • Gain understanding of why she has reserved

conference room

  • Be included
  • Have them be quieter
  • Have them stop the non-work-related chaIer
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Assignment:

DraJ out the communicaGon strategy you would use to hold these conversaGons. Include the following:

  • BATNA
  • Audience analysis
  • Tone
  • Point of view
  • Persuasion topics
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Assignment conGnued:

  • Resistance point for you
  • Resistance point for them
  • Created value
  • Script for beginning the conversaGon